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Valutata 5 stelle su 5

Thank you Josh at Sportfish. Had to return a line with memory issues ,no quibble or problems. Suggested an alternative and sent it over to me, great service 👍🏻

Valutata 1 stelle su 5

made several orders. items that appear to be in stock online are on backorder every time - i am never informed until the parcel arrives with missing items. ruined a fishing trip where i did not have t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Buying tackle on line is sometimes a bit tricky. In this case a Hardy Reel had a fault and I then asked for a different model as its replacement, but misjudged the sizing. What is important however... Leggi di più

Valutata 5 stelle su 5

Snowbee Classic2 Gunmetal 5/6 Reel Really impressed with this reel I've just purchased from Sportfish. Excellent quality at a price a pensioner can afford. Drag is smooth and strong - infinitely var... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per la pesca
  2. Negozio di articoli per sport all'aria aperta

Scritti dall'azienda

Sportfish is the ultimate one stop shop for everything needed to enjoy game fishing. Kit yourself out with the latest tackle, equipment & clothing.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

95 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(95)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic

Order was dispatched very quickly and received my package a day later. Products were fantastic, everything received. The site is great as it gives you points back (money) for purchases. Will be using again for sure

27 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

made several orders

made several orders. items that appear to be in stock online are on backorder every time - i am never informed until the parcel arrives with missing items. ruined a fishing trip where i did not have time to order elsewhere before i left

26 gennaio 2026
Non scritta su invito
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Risposta di Sportfish

Hi John,
Thanks for your review and sorry to hear about this issue. We’ve tried to locate your orders to investigate more fully what happened, but we have no records of a John Baxendale ordering from us in the last 12 months. Would you be able to provide your order numbers and dates and I can look into this further? If a customer does make an order with us for an item that requires a backorder, this is communicated at the checkout to them, and it is also noted on the order confirmation email to the customer. Please do let me know about your order numbers and I’ll investigate further and try and make it right.
Thank you. The Sportfish Team.

Valutata 5 stelle su 5

Fly fishing tuition.

We booked a one‑hour beginners’ fly‑fishing lesson, which happily stretched into a very generous hour and a half. From the moment we arrived, every member of staff made us feel genuinely welcome, even offering tea and coffee on a chilly winter morning to warm us up. It’s clear that the team truly love what they do—their enthusiasm and depth of knowledge shine through.
I would wholeheartedly recommend Sportfish to anyone interested in learning how to fly fish. Chris was outstanding: patient, encouraging, and incredibly skilled at teaching two complete novices how to cast a line, no matter how questionable our early attempts were.
After reading some of the other reviews, I can honestly say that we didn’t encounter a single negative experience. We had a brilliant time and left feeling excited to keep learning. Thank you for a great time, and I encourage others to give fly fishing a go.

10 gennaio 2026
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Risposta di Sportfish

Thank you for the excellent review Deb! I have passed this onto the team at Sportfish Game Fishing Centre who will be grateful for the excellent feedback.

Valutata 5 stelle su 5

Buying tackle on line is sometimes a bit tricky

Buying tackle on line is sometimes a bit tricky. In this case a Hardy Reel had a fault and I then asked for a different model as its replacement, but misjudged the sizing. What is important however is how a firm reacts to these little hurdles and in this case they were enormously helpful and sorted things immediately. Perfect!

9 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Item out of stock after order.

Ordered new waders and boots combo. My wader size was out of stock and wouldn’t be back in for quite a while. David sent me an email and I called him to discuss my options. Without hesitation he offered me an upgrade and we meet in the middle. I’m happy. He’s happy. That’s proper business the way it should be. I will most definitely purchase from here again.

31 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing advice and service

Needed advice on lines, leaders and flies, and needed next day delivery. After a call I got an email with recommendations and links and after I submitted the order they made sure it was dispatched same day.
Awesome.

16 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

VERY SLOW

Very slow to dispatch. Ordered some lures and paid £3.99 delivery & “handling”.
7 days later still not received.
I did email to ask why it’s not been dispatched. I was told 1 item not in stock. Surely your website should not show items for sale when not in stock and items in stock should be sent ASAP.
I will learn my lesson and use local fishing shop as products are no cheaper online and hassle chancing up your order

13 giugno 2025
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Risposta di Sportfish

Hi Ben,

Thanks for your review and sorry to hear about the delays you encountered. I’ve looked into this in more detail as while delays can happen, they are unusual for us as a business, nor should you be able to order an item that is out of stock.

You placed your order on Friday 13th June at 7.35pm, so the earliest it could have been despatched by us would have been Monday 16th June (orders placed after 3pm on a Thursday don’t get despatched until the following Monday, given that we don’t process orders over the weekend, which our website and online checkout makes clear). All the items you ordered were in stock, however several of them weren’t in stock at our warehouse where we despatch orders but at our other stores. Unfortunately any items that need to come in from another store always result in a delay to despatch. We had several emails with you on Tuesday 17th June advising of waiting for all stock to come and discussing alternatives. Following a further delay beyond our control with our inter-site transfers courier, all the items you ordered finally arrived at our warehouse on Thursday 19th June, were despatched the same day as a single order, which you received on Friday 20th June.

I know it’s not ideal having to wait as long as you did for your order to arrive, and I do apologise for this. It’s not what we would have wanted, but it is a rare occurrence. Part of the delay was beyond our control, part of it the result of stock levels at a particular time meaning certain products being held only in our stores rather than our warehouse.

I hope this goes some way to explaining the delay (and reassuring people that you can’t order out of stock products!).

Regards,

The Sportfish team.

Valutata 5 stelle su 5

Five stars ⭐️⭐️⭐️⭐️⭐️

Five stars ⭐️⭐️⭐️⭐️⭐️

I’ve been using Sportfish for a long time now and can honestly say they are fantastic. Outstanding customer service. I had an issue with a very expensive fly reel which I took back for a warranty claim. A little over 24hrs later a brand new reel was delivered to my door.

I don’t know any other company that gives a service like that.

A huge thanks to all the team in Hereford getting me back on the river so quickly.

Lee ❤️🪰🎣

13 giugno 2025
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Risposta di Sportfish

Thank you Lee! I have passed this on to the wider team. They will be thrilled!

Valutata 1 stelle su 5

Waste of time really.

Not trustworthy at all, I called twice and was promised a call back. It used to be very good sadly no longer. Impossible to talk to anyone apart from a woman who has no clue and clearly has no sense of humour either! Very sad. Maybe sack her and employ someone who has a keen interest in fishing. Thanks but I will look elsewhere

22 maggio 2025
Non scritta su invito
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Risposta di Sportfish

Hi Stephen,

Thank you for leaving a review. We pride ourselves on excellent customer service and providing expert, friendly advice - it’s what we’ve built our business on. So it was really disappointing for us to read your review. There can be rare occasions like this when things are extremely busy and we’re down on our fishing staff due to sickness that we don’t always meet our own high standards. So our apologies that this seems to be the case in this instance. We will look into the matter and speak with the team to try and make things better.

Regards,
the Sportfish Team.

Valutata 5 stelle su 5

Great advice and service

I'm quite new to the sport so I called for some advice about rods. Having established my budget, Josh packaged together some gear based on my needs and promptly posted them out to me. Everything exceeded my expectation. Looking forward to testing it all out.

27 maggio 2025
Non scritta su invito
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Risposta di Sportfish

Thank you John! I will pass on your feedback to Josh. Good luck with the new gear and send us some photos through if you get chance!

Valutata 5 stelle su 5

Really helpful and prompt service

Really helpful and prompt service when exchanging an item that was too large.

Can't recommend enough, the team at Sportfish were amazing and I'll be using them for all of my fly fishing needs in future

29 aprile 2025
Non scritta su invito
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Risposta di Sportfish

Thank you Phil! I will pass that on to the team.

Valutata 5 stelle su 5

Fantastic customer service

Chris at the Reading store has gone above and beyond to help me with an issue with a product. I guess I only really come to appreciate great service when there's an issue (not even of Sportfish's making!) and one of their customer service reps goes that extra mile to fix it.

15 maggio 2025
Non scritta su invito
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Risposta di Sportfish

Thank you Paul! I will pass on to the team.

Valutata 4 stelle su 5

Misleading information on the web page.

The picture and description on the product page does not match the options available when selecting. This lead to the wrong item being ordered. I had to pay approximately £7 at my own cost for posting to send and return. If you are ordering from this company please be aware yo may not receive what you thought you had ordered and it will cost you !

Edit
Toni from returns contacted me to refund both of the postage and a voucher. Thank you sportfish for the customer service

15 aprile 2025
Non scritta su invito
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Risposta di Sportfish

Hi Chris, thank you for your review which we’ve now investigated a bit further. Due to a rare technical issue an incorrect image was displaying when you ordered, which we have now changed. We apologise for your inconvenience and have refunded your postage and sent you a £25 Sportfish gift voucher which we hope will go some way to making up for it. Tight lines for this season.

Regards,

The Sportfish team.

Valutata 1 stelle su 5

Do not deal with this company and…unreturned funds

Do not deal with this company and Farlows.

Farlows = Sportfish = Farlows travel
Explain to me how by purchasing a Farlows holiday at Farlows shop and being offered pre trip lessons at Sportfish.
Any angler would conclude that Farlows and Sportfish have very ver close relationship in fact the same organisation
Farlows is a part of Sportfish to normal people as Farlows catalogue is the same catalogue as Sportfish.

I can only inform friends and fellow anglers of my experience and let them conclude.

Pay up and I will shut up

Steve

5 maggio 2025
Non scritta su invito
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Risposta di Sportfish

Dear Steven,

As we have advised you on numerous occasions in our exchanges of emails you keep giving these reviews but neither Sportfish nor Farlows had any involvement in the matter you are writing about. You dealt with Fishing Travel Ltd which was a third party company not connected to Sportfish or Farlows. Please take the matter up with them.

Thank you,

The Sportfish Team.

Valutata 5 stelle su 5

Great stock levels & service

Great stock levels. Great service. Always ready to help when products do not perform as they should. Thank you.

31 marzo 2025
Non scritta su invito
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Risposta di Sportfish

Thank you for the excellent review David!

Valutata 5 stelle su 5

SPORTSFISH

I’ve just retired and got back into my fly fishing again after long time. I needed to renew and upgrade my gear, and keep upto date with the latest developments. My Farther used Sportfish along time ago and so did I. I must say that the quality of the products are just as good and service and quality is excellent keep up the good work I will be back 👍🤗

20 marzo 2025
Non scritta su invito
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Risposta di Sportfish

Thank you for the great review Michael! Do check out our advice area as there's lots of videos and articles to help refresh your memory https://www.sportfish.co.uk/fishing-advice

Valutata 5 stelle su 5

Sportfish Winforton

Sportfish Winforton. Staff are superb. Shop is roomy, well displayed and easy to navigate to goods.
Have been recently assisted by Joshua Bunning. He is extremely knowledgeable, courteous, and customer orientated ensuring you get the best possible deals.
Highly recommended fishing tackle shop.
Thank you.

27 febbraio 2025
Non scritta su invito
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Risposta di Sportfish

Thank you John! I have passed this on to the Winforton team.

Valutata 5 stelle su 5

Brilliant service.

I have done buisness with this company for a number of years now never once had a issue, I tend to do all my buisness through Joshua Bunning who is helpful knowledgeable and a asset to the company in my opinion.

20 febbraio 2025
Non scritta su invito
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Risposta di Sportfish

Thank you so much for the review Kieran!

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