speechelo.com Recensioni 

247
•
TrustScore 1.5 su 5

1,6

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Valutata 1 stelle su 5

Made my purchase back on Jan. 2021. Almost 7 yrs later, the user interface is still the same! No updates, no improvements, not even s change in colors or page layout. Straight up garbage!!

Valutata 1 stelle su 5

Signed up and paid for access based on the previews on the website. Once inside the paid members area I discovered all of the available voices are barely better than a regular screen-reader a... Leggi di più

Valutata 1 stelle su 5

Derzeit kann ich die LEistung von Speechelo noch nicht bewerten. Was aber absolut sehr negativ auffällt, ist, dass man von einem upgrade zum nächsten upgrade geführt wird ohne die Möglichkeit zu haben... Leggi di più

Valutata 3 stelle su 5

The sales process is typical "infomercial" hype and pump - "But there's more..." pressure after you've committed to the purchase. I purchased the basic product and will evaluate it over the next 3 m... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di software

Scritti dall'azienda

Instantly Generate Voice from Text


Informazioni di contatto

1,6

Pessimo

TrustScore 1.5 su 5

247 recensioni

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1,6

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Valutata 2 stelle su 5

Good product but terrible customer relationship management.

I was (past tense) quite impressed with Speechelo's product. It produced excellent renderings of the text I fed it and it did so with amazing speed.
But when I tried to upload the resulting MP3 file to my WordPress site, there was a problem. I reported the problem to them and they essentially blew me off. "Not our problem" was the essence of their reply.
Then I ran into another problem logging in. They use a Captcha with numbers to validate my email and password. Now I don't mind this to make sure they have validated my email and password, but when they do it every time I login, I have a problem. I am legally blind (Macular Degeneration) and cannot see long strings of number. I reported this to them and suggested an alternate means of validation (send me a email),and here was their complete reply: "Sorry but this is the best we can do at the moment".

So my bottom line is that they have a good product but they upsell to quickly (like before I have even logged in for the first time), AND their customer service sucks.

10 novembre 2022
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Risposta di speechelo.com

Dear Bob,

Thank you for your review of our product. We are sorry to hear that you had a problem with it and that our customer service was not up to par. We would like to apologize and assure you that we are taking steps to correct the situation.

I can assure you that we will always pay attention to a customer's issue. If you contacted us about an issue with your file, we would have been happy to help troubleshoot it. Unfortunately, there may have been a misunderstanding on our end about what the issue was.

If you could please let us know what the problem was, we would be happy to investigate it further. We value our customers, and their satisfaction is our top priority. We would love to help you get your product up and running, so please feel free to contact us again. We would be happy to assist you in any way we can.

Thank you for your time.

Thank you,
Speechelo

Valutata 1 stelle su 5

Paid but no product was delivered. Refund still not acknowledged

BUYERS BEWARE

- I paid, yet the access wasn't delivered.
- You are forced to watch these "premiums" before moving on to the next. I don't even know if this is the norm.
- To this hour, I still have no access. It's been almost a day now. Just, wow.
- I already requested a refund, still waiting for a response. UPDATE: Luckily, I paid through Paypal. It appears, I might have a chance of a refund initiated by Paypal and not by this company.

31 ottobre 2022
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Risposta di speechelo.com

Hello Carl,

I'm sorry to hear that you were not satisfied with your purchase. I would like to address your concerns and see if we can come to a resolution.

Your access is delivered as soon as the purchase is complete. Did you check your spam folder? Please let us know what specific steps you took to try and gain access to the software. We would also appreciate it if you could provide us with your order number or email address used to purchase the software so that we can check our records.

Next, I would like to clarify that you are not forced to watch any of the "premiums" in order to move on to the next section. You can bypass them if you choose.

Finally, I would like to apologize that you have not yet received a response to your refund request. Did you drop us a support ticket using the below link? If yes, please share the ticket number.

https://support.blastersuite.com

This is our main support channel, and we usually respond within a few hours. I will be happy to process that for you as soon as possible.

If you have any further questions or concerns, please do not hesitate to contact us. We value our customers and want to ensure that they are satisfied with their purchases.

Thank you for your time!

Valutata 1 stelle su 5

I still have not gotten a refund, speechelo is disgusting

I still have not gotten a refund; the product was not delivered. I never agreed to buy a subscription, I simply want my money refunded for a product that was not delivered. I hate everything about the way speechelo does business. It is disgusting and not an honorable, above-board business.

12 ottobre 2022
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Risposta di speechelo.com

Hello,

Thank you for bringing this to our attention. We are very sorry that you have not yet received a refund and that you are unhappy with the way we do business. I hope this issue has been resolved already. If not, please drop us a support ticket and elaborate on what specifically did not meet your expectations.

Also, please provide us with your order number and the email address you used to place the order so that we may investigate this further. Thank you for your time.

We would love to do whatever we can to help rectify the situation.

Thank you,
Speechelo

Valutata 1 stelle su 5

They are a scam.

They are a scam, but as I paid with Paypal they gave me a full refund (as it's worst for them if I comply to Paypal).
You can't work with your paid product without CONSTANT ADS to upgrade. They misleadingly sell all the features for 27 usd, but in fact you get very limited options.
You need to buy 3 more products for all the features they promise.
This is not serious.

20 ottobre 2022
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Risposta di speechelo.com

Hello,

We are sorry to hear that you were unhappy with your experience using our product. We want to assure you that we take our customers' satisfaction very seriously. We strongly disagree with the assertion that our product is a scam, and we are sorry that you felt misled about the features of our product. Our product does include all of the features that we advertise.

However, we understand that some users may find that they need more features than our product offers. For this reason, we offer a variety of different upgrades that can meet the needs of a variety of users. We hope that you will give us another chance to prove ourselves. Thank you for your time.

Thank you,
Speechelo

Valutata 3 stelle su 5

Not impressed with the reviews

Wow... I'm so glad I found this website. I was going to purchase this software. All the reviews made me realize a lot of things. This company doesn't seem to be very transparent with what they promote. I will stay away from this product. Thanks a lot for this great service trustpilot!

21 ottobre 2022
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Risposta di speechelo.com

Hello Pierre,

Thank you for your comment. We're sorry to hear that you were not impressed with the Trustpilot reviews. We would like to address some of your concerns.

First, we want to assure you that we are transparent with what we promote. We always make sure to disclose any potential risks or limitations of our products in our marketing materials.

Second, we take our customer reviews very seriously and want to ensure that our products and services are up to par. We would love to hear more about your experience and what made you decide not to purchase our software.

Finally, we would like to invite you to give our product another try. You may be pleasantly surprised by it if you give it a chance. We understand that you may be hesitant to purchase the Speechelo software based on the reviews here. However, we believe that the product has great potential and would urge you to give it a try. We are confident that you will be satisfied with the results.

Thank you for your time!

Thank you,
Speechelo

Valutata 3 stelle su 5

Was about to write a 5 star review

I sat down this morning to write a glowing 4/5 star review of Speechelo and the Pro upgrade that I recently purchased. I paid $27 for the basic app and was immediately presented with the "PRO" version upgrade option for $127. After playing around with the basic package for a day or two I realized it was not going to offer the voice options I needed for my videos. So I bought the Pro upgrade even though it seemed a bit expensive. So far I have been reasonably happy with the results. But, and there always seems to be a "But" in these stories, I was reading some reviews here and it seems that some versions of the Pro plan are only for three months.... What the heck? Was my Pro package a one-time purchase or a subscription for three months or perhaps one year? What did I buy with my hard earned money? So I tried to contact the good folks via their comments and help page. And here is my complaint with the system. I gave up after being re-directed to a couple of different places. They do not make it easy to get a simple answer to a simple question. Also my account page does not define what I actually have and for how long.

Most of the voices are not usable as they tend to sound very robotic but several are really quite good. They sound much better if you use lots of punctuations and spend a little time learning to help the AI. They also sound much better if laid down with a music backing track.

Thus far I do not have a complaint with the actual app but that's only two thirds of the package. Customer support is often critical for users and I found the process of asking for a simple answer about my purchase was not "User Friendly" even though I get lots of follow up stuff from the developers wanting to sell me more goodies. It's 3 stars for now. I'll upgrade if I ever get an answer to my question, did a get a one time "Pro" upgrade for my $127?

20 ottobre 2022
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Risposta di speechelo.com

Hello Timothy,

Thank you for your feedback. We're sorry to hear that you found our customer support process to be unappealing and that you were not able to get a clear answer to your question. I would like to assure you that we do our best to make the process as easy as possible for our users, and we're sorry if we fell short in this case.

We would love to help you out. As for your question about the "Pro" upgrade, you are a lifetime member and have access to all future updates. If you have any other questions, please don't hesitate to reach out to us at support@blastersuite.com. Thank you again for your feedback.

Thank you,
Speechelo

Valutata 2 stelle su 5

I requested a refund on Sept 30th and…

UPDATE: Finally got my REFUND in late November!!!

UPDATE: OCT 20, 2022

October 19th
I requested a refund on Sept 30th and checked back 10/15 to find the ticket was closed and no refund has been issued!

7 ottobre 2022
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Risposta di speechelo.com

Hello,

I'm sorry to hear that you have had a negative experience with our product. I would like to help clear up any misunderstandings and see if there is anything we can do to help resolve the situation.

We take pride in our products and our customer service, and we are sorry to hear that you feel that we have let you down. We would never intentionally steal from our customers, and we would be happy to refund your purchase if you are not satisfied with our products.

I would like to clarify that our products are not "trash." We have received many positive reviews from satisfied customers. I am sorry to hear that you did not have a good experience, but I would like to ask what specifically went wrong.

We offer a no-questions-asked money-back guarantee on all of our products, so if you are not satisfied for any reason, we would be happy to issue a refund. I am sorry to hear that you requested a refund and that we did not respond or refund your money. Please share the support ticket number to investigate this further.

Thank you,
Speechelo

Valutata 3 stelle su 5

I purchased PRO to have more voices

I purchased PRO to have more voices, but portuguese voices from Portugal are only 4, three standard and 1 AI. Voices are not natural enough, specially if you have to pronnounce names it sounds fake and strange.
To read a ebook to voice, in order to listen, it gives you a limit of 20000 caracters is short to that purpose.

13 ottobre 2022
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Risposta di speechelo.com

Hello Arnaldo,

Thank you for your review. I am sorry to hear that you are not happy with the Portuguese voices available in PRO. The voices are not perfect, but they are the best available on the market. I understand that pronouncing names can be difficult, but the voices are getting better all the time.

I am sorry that you find the character limit to be too short. However, this limit is in place because the voices are generated by a text-to-speech engine. The character limit is necessary to ensure that the voices are not cut off in the middle of a sentence. I hope you understand.

I hope that you find other features of PRO to be more useful.

Thank you,
Speechelo

Valutata 1 stelle su 5

Sadly Speechelo is pretty much rubbish…

Sadly Speechelo is pretty much rubbish and I feel I've been scammed. I checked their emails and was shocked to see how I was spammed once or twice a day with so much hype making out it was such a fantastic product but the fact is when you get to use it, it isn't and it simply isn't worth the trouble. I paid by Paypal and will be applying for a refund. Better to pay someone on Fiverr to read it for you.

30 agosto 2022
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Risposta di speechelo.com

Hello Alice,
I am sorry to hear you did not like Speechelo. We send promotional emails for products that work good with Speechelo, but please note, all our emails contain an unsubscribe link. If you ever feel you do not want to receive an email from us, you simply hit the Unsubscribe link from the bottom.

Regards,
Speechelo Team

Valutata 1 stelle su 5

DISHONEST!

I canceled my credit card shortly after I paid the standard subscription ( I just bought it yesterday)! There are a couple of things that Speechelo makes me feel suspicious of:
1) They don't provide a Payment info page for users (to modify, etc.) Credit card info is saved when you're about to pay for the service, and there is only one button, no other choice than just clicking on Save & Pay Button. Yes, I was fooled in a hurry to buy the program at $27.
2) The ads make people understand it is a lifetime subscription, but it is not! In my case, I just found out later that it is written as $0 for 10 years. But this is acceptable for me with $27 for 10 years; it is worth it. But please keep reading until the end.
3) Later, I discovered that people had badly experienced UNAUTHORIZE CREDIT CARD CHARGES. They keep Credit card info to automatically update the program to the PRO version, which will repeatedly occur every 3 months!!!! I assume this must be why they don't let the Credit card owners modify, delete or decide whether to save card info. So if you want to buy their service, you have to let them keep your credit card info.

4) I was using the program and trying to understand how it worked with some short sentences. I previewed the voice several times before generating files. The day after (today), I found out about the Usage Charge that I had already used up to 2,747 characters and will get back the characters used 30 days ago. But the limit characters of the standard version is 5000. Now the characters available for usage are slightly over 2,000. So.. how can I use the program if I have to wait for 29-30 days to get those used characters back???? How do they offer such a cheating service to clients?

Dishonest people steal not only your money but also your Time!

*** The voice quality is adequate for my usage. I didn't expect it to be the same as a real human voice with this price.

15 ottobre 2022
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Risposta di speechelo.com

Hello G.G,
I am sorry to hear you had problems with your order and let me explain your points.
1) Speechelo Standard is a LIFETIME purchase, it can show as a $0 10 year subscription. This means, that after 10 years you won't be charged anything
2) Speechelo, as stated on the front page, is a lifetime purchase. You will NOT be charged again
3) We do not make unauthorized charges to your card. We cannot do that. Your credit card is not saved anywhere. The payment authorization is, for the case that you want to upgrade to Speechelo PRO. Speechelo PRO is a quarterly (each 3 months) subscription, and you can cancel at any time. We cannot charge you if you do not chose to upgrade (click Buy Now).
4) The Standard version as a fair use policy of 500.000 characters per month! The 5.000 characters is per 1 audio generated. If you have a larger text, you can split it in to multiple parts and use the built-in merge feature to merge them all togeather. So you misunderstood the limitation. You will see after you use it, that 500.000 characters per month is more than enough for 99.9% of our users.

I really hope I can assist you further and you can change your mind about the 1 star review.
If you have any other problem ,please feel free to open a ticket in our support system, and we will help asap.

Thank you
Speechelo Team

Valutata 1 stelle su 5

BE AWARE!!!

I made a transaction on Speechelo, and was charged multiple times for the same transaction. Be aware! They're crooks. Do not do business with these people.

6 settembre 2022
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Risposta di speechelo.com

Hi Tara,
You cannot be charged multiple times unless you purchase multiple times.
There is a chance that you upgraded to Speechelo PRO, and that's why you were charged a second time.
If you open a ticket in our support system, and tell us your purchase receipt, I can explain more there.

Regards,
Speechelo Team

Valutata 4 stelle su 5

3 things to improve (potentially)

I recently bought speechelo and used it a few times. It's a really nice software and they also have other useful tools that you can buy. There is something that I really want to express, even if I am sure they are already working on it. When I bought this software my main reason, except for quality voice over, was time saving and also money. I realised that it takes me around two or more hours (depends of my script) to make a voice over complete still. That's because I have to enter 2-3 sentences to make sure the quality is still fine. It takes a lot. That method honestly isn't great. Imagine if you could find a way to copy and paste all together, even if you have to space sentences, it would be fantastic. Also, sometimes the voice over isn't amazing so I need to change some words to perfect it. And the AI option sounds monotonous, considering that you can't select a different type of emotion, like angry, etc... One more thing that come to my mind is that would be even amazing if you can actually select one sentence and make it sounds like desperate or whatever, just for that particular sentence. Those are just a few things that may help to improve the software. However, I still keep using it of course!!! Keep up the good work, I am sure it will be much better soon!!

6 ottobre 2022
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Risposta di speechelo.com

Thank you for your feedback about Speechelo. We appreciate you taking the time to share your thoughts and suggestions for improvement. We are always working to make our app as user-friendly and effective as possible, and we welcome feedback from our customers to help us achieve that goal. We will definitely take your suggestions into consideration as we continue to develop and update our app, and we will work on improving the user experience for all of our customers.

Valutata 1 stelle su 5

Wow, very rude customer service

Wow. I wish I had read the reviews before I bought Speechelo. What utter garbage. They draw you in with their flashy YT advert and the moment your payment has gone through you’re subject to harassment tactics to upgrade and buy more software. After a few minutes of this I’d had enough but as I could see the login button I thought the ordeal was over. Logged into their software and tried a couple of test paragraphs. Within 5 minutes I was requesting a refund. The damn thing couldn’t pronounce Manchester. ‘Manshester’, it sounded drunk. Finally after 12 emails I got my refund, their customer support is the worst ever honestly and their post-purchase and post-refund spam has to be criminal. Luckily I used a specifically dedicated email address for them so I can now just ignore their spam.

5 ottobre 2022
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Risposta di speechelo.com

Hello David,
I am sorry to hear that you had a bad experience with our support.
We will sort that out. About emails that you received, please note, at the bottom of each email, you have an unsubscribe link.
If you unsubscribe, you will never receive an email from us.

Thank you
Speechelo Team

Valutata 3 stelle su 5

There is always room for improvement

I assume this is the best product you can get momentarily but the speech (German in my case) is still not natural enough. The part I'm missing is (to say it with Leonard Cohen's Hallelujah) "the major lift, the minor fall". Often the outcome sounds very different from what I would expect to hear if a real person reads the text that I feed into Speechelo.

5 ottobre 2022
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Risposta di speechelo.com

Hello Rainer,
We will do our best to add new voices for the German language in the near future.

Thank you for using Speechelo

Valutata 4 stelle su 5

Overall it's worth the money

You need the Pro-version. The standard is too limited. Even with the pro-version it is not always so easy. For example to get the voice to ask a question is not always that clear. You need some practice with punctuation, but then it goes for the most part. Real voices are better, but much more costly. Overall I'm happy and I recommend the product.

3 ottobre 2022
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Risposta di speechelo.com

Hello Alon,
The PRO version gives you extra voices, but everything we promise in Speechelo Standard, you get with your purchase.
But of course, upgrading does help unlock new voices.
About the voice generated, we actually also have a training video on how to use Punctuation marks, please check it.
Adding more punctuation marks (even more than you would do naturally), will make a huge difference in how the final audio will sound like.

Thanks!
Speechelo Team

Valutata 1 stelle su 5

A Total Scam!

A total scam company! I have been in the radio and voice over business for many years. I found Speechelo while searching for various ways to enhance and diversify some of my VO projects.

The issue is not the (small and too good to be true) purchase price I paid, it's that after I purchased the Basic, all I got was pop-up ads to "upgrade". I could not access or download anything until I upgraded to PRO.

I submitted a ticket requesting a refund. I received a message back from "Ed" apologizing for my inconvenience, etc., blahblahblah, and that he upgraded me to Pro AND WorldWide for lifetime at no charge to me at all. I was skeptical of course.

He did NOT do this. I submitted another ticket reminding them that I requested a refund, not a "solution". I then received another response from someone else with the same BS that the liar "Ed" spewed and was now given links to upgrade "at a discount", which is nothing but the same spam link we all get when we initially register.

I was also told by "Ed" that their FB group is very active with satisfied users and everyone helps one another. I looked on FB and see 3 Speechelo Groups; One has 35 members and 7 posts a year, another has 47 members with 5 posts a year and another with 139 members and 20 posts per week has nothing but spam in some Farsi language.

Finally, I was told how many users are "making so much money" using Speechelo rather than real voices for voice overs- I know very well how the VO industry works and that statement is NOT true at all.

Their replies come in the middle of the night (here in the US). I believe they are based somewhere in or near Middle East.

My bank is very good a when it comes to matters such as this, so I simply filed a dispute...

They are nothing but liars and con artists- DO NOT use this horribe scam platform!!

1 ottobre 2022
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Risposta di speechelo.com

Hello Rober,
I am really sorry to hear you had a bad experience.
But please note, you do not need Speechelo PRO.
You can download audios, without upgrading.
You only get prompted to upgrade if you click on a voice that is not available in Standard.
All voices from https://speechelo.com come with your standard purchase.
There is no need to file a dispute, because if you open a ticket with us, in under 24 hours we reply.

Thank you

Valutata 5 stelle su 5

I bought a speachelo

I bought a speachelo, which wasn't for me i clamed refund and got it without any problem. Thanks

8 settembre 2022
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Risposta di speechelo.com

Thank you for your review and for giving Speechelo a try. We are glad to hear that you were able to easily request a refund and that the process was smooth for you. At Speechelo, customer satisfaction is our top priority, and we strive to provide a positive experience for all of our users.

We apologize if Speechelo was not the right fit for you, and we hope you will consider giving us another chance in the future. If you have any further questions or need assistance, please do not hesitate to contact us. We are always here to help.

Thank you for your business and for taking the time to share your feedback. We value your input and will continue to work hard to improve our products and services.

Valutata 1 stelle su 5

I received an invoice related to a…

I received an invoice related to a payment that I ve never been authorized.
I wrote it to them but I ve never received an answer

22 settembre 2022
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Risposta di speechelo.com

Hello Massimo,
We reply to all the tickets that you open.
Did you open a ticket at https://speechelo.com/support ?
All tickets are replied to in under 24 hours, so please check your spam folder, maybe the reply got in Spam.

Thanks!
Speechelo Team

Valutata 5 stelle su 5

What can I say? I’m in love with Speechelo!

I really, really love Speechelo! I upgraded to the the pro version which is still reasonable in price and I love it. I don’t understand any negative reviews.

I decided to start another YouTube channel that would include voice overs, and decided to use Speechelo as a temporary solution, until I could create a quite echo- free place to record my own VO. Knowing full well, creating & editing your own VO for sound quality and frame timing is a lot of work! Hiring out would be easiest and Speechelo can help you with that too!

But guess what? Once I started using Speechelo, and how natural the voices sounded, and with so many to choose from, I’m putting any plans to do my own VO on hold. I even researched other software like Speechelo and was not impressed at all!

The pro vs standard voices are the thing to think about. My experience is with some of the offered voices they were not always far apart. Pro voices do sound the most natural and pleasing so I do recommend the upgrade to pro. That being said not all projects may need pro-voices over standard. It would depend on what you were using it for. Many of the standard non pro AI voices offered are pretty decent.

However, the pro voices are better if a smoother voice is your desired result. Also, with the right punctuation, pauses and copy length they sound as perfect as you can get with AI voice technology.

The software is not hard to use to get the results you want: a smooth natural sounding voice with the right inflection. You just have to watch, listen and implement the text to speech tutorial tips and experiment a bit, and you will find the perfect work flow to get the voice right every time. Thanks, for the great software guys! I Highly recommend.

14 settembre 2022
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Risposta di speechelo.com

Hello Brett,
Thank you very much for your kind words.
I am very glad to hear you enjoy using Speechelo.

Valutata 1 stelle su 5

I accidently signed up with speechelo, and had to fight to get money back...

I accidently signed up with speechelo.com while i wanted to sign up with speechify. I didnt know there were 2 companies with almost the same name and the same product/service. I was very happy with the speechify customer service who answered all my questions fast and accurate, but i never heard back from speechelo. When i payed speechelo I realized after getting the invoice and opening the account that i had purchased accidently the wrong one. I NEVER used the service or touched a button, but i still had to fight to get my money back. after going back and forward when i contacted paypal they finally contacted me. but STILL didn't want to reimburse me. When i threatened to cancel the payment through paypal and contacting their payment processor they finally agreed. BAD doing business!!

8 agosto 2022
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Risposta di speechelo.com

Hello Marty,
We always issue refunds since you have a 60 day money back guarantee policy.
Probably one of our support staff offered you a free upgrade, or maybe another product.
But we always issue all refunds. If you did not receive your refund, please reply in the ticket, and we will assist.

Thank you
Speechelo Team

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

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