I saw the advert in the Daily Mail on Saturday 8th August. I decided to book the P&O Britannia cruise to Norway. I have done lots of cruises with my husband, but sadly he passed away in February. Popp... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Elizabeth handled our booking with Oceania cruises extremely efficiently Nothing was too much trouble for her. She answered all our questions with friendliness and patience and delivered the high sta... Leggi di più
Very pleased to have booked a cruise with Fred Olsen Also my dealings with Sovereign have always been pleasant with very friendly staff.
Always book with Sovereign (or transfer if booked on board). Phone always answered quickly. Staff helpful and efficient. Charlotte very good with this slightly complicated late family booking.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Informazioni di contatto
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Regno Unito
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Eccellente
867 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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The agent Poppy was most helpful.
6 agosto 2026
Risposta di The Sovereign Cruise Club
Dear Peter Dillon,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Poppy was so helpful and provided you with a positive experience. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Risposta di The Sovereign Cruise Club
Dear Ian J,
Thank you so much for your recent 5-star review.
We are delighted to hear that Ella provided great service and a competitive price while maintaining a professional approach throughout. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
We have booked cruises through Sovereign for over 20 years
We have booked cruises through Sovereign for over 20 years. They are very professional, helpful, responsive and do genuinely beat any other quote for the same cruise.
6 agosto 2026
Risposta di The Sovereign Cruise Club
Dear Gywn Humphreys,
Thank you so much for your recent 5-star review and continued loyalty over the years.
We are delighted to hear that our team has consistently provided professional, helpful and responsive service and that we have been able to secure the best value for your cruises. Your continued loyalty and trust mean a great deal to us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Took deposit from us
Took deposit from us. No chatting about what we had paid for. Very off putting towards caller. No in depth communication despite asking a question. The caller couldn't wait to get off my call.
Not what I would call good customer service.
30 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Diane,
We are genuinely sorry that you came away feeling disappointed, as that is never the experience we want for any of our customers, particularly when the vast majority of our feedback reflects five-star service.
Having carefully reviewed your call with our office, we do feel your review does not fully reflect the circumstances.
Before taking your deposit, our consultant provided a full recap of the booking, including the details of the holiday you were reserving. The booking information was read back in full and you were specifically asked whether you had any questions before proceeding with the deposit payment, to which you confirmed that you did not.
During the call, you also asked whether a drinks package was included with your booking and we confirmed that it was not. In addition, we advised that all booking documentation would be issued within 7–10 days and that you would be able to access your booking online once the reservation had been processed.
We always strive to provide helpful, transparent and professional service and it is disappointing to learn that the interaction left you with a different impression. Whilst we respect your right to share your experience, we do not believe the review accurately reflects the content of the call.
Nonetheless, we regret that you were left feeling dissatisfied and remain committed to assisting you further should you require any additional information regarding your booking.
Kind regards,
The Sovereign Cruise Club
A first class service
A first class service. Friendly, very helpful staff and very patient. Easy to contact with follow-up questions. Could not be better - could not fault it.
28 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Catherine Miles,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received first-class service from our team. Your kind words mean a great deal to us and we are thrilled that we exceeded your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I have booked with sovereign for many…
I have booked with sovereign for many years always being very satisfied with all personnel by method of phone always very polite and helpful
5 agosto 2026
Risposta di The Sovereign Cruise Club
Dear Mr Crowley,
Thank you so much for your recent 5-star review and continued loyalty.
We are pleased to hear that you have consistently been satisfied with the service provided by our team. Delivering friendly, helpful and professional support is always our priority and your continued trust means a great deal to us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always helpfull when you book a cruisrk yr…
Always helpfull when you book yr cruise, communication always good,
28 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Rob,
Thank you so much for your recent 5-star review.
We are delighted to hear that you continue to find our team helpful and that our communication is consistently of a high standard. Providing excellent service throughout the booking process is very important to us and we truly appreciate your loyalty.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful
Very helpful, polite , understanding of our needs .. we would definately book a Cunard cruise through you again
Thank you
28 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Lesley Lawrence,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team helpful, polite and attentive to your needs. Providing a personalised service is something we take great pride in and we are thrilled that we would be your choice again for a future cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great service & attention from Poppy
28 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Mr Strachan,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Poppy provided great service and attentive support throughout your experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Risposta di The Sovereign Cruise Club
Dear Chris Sully,
Thank you so much for your recent 5-star review.
We are pleased that Hans provided excellent service and helped secure a great value for your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Hanz was exceptionally thorough in…
Hanz was exceptionally thorough in making all the booking arrangements, very polite, and patient with a person who has hearing difficulties.
Rodney Anderson
3 agosto 2026
Risposta di The Sovereign Cruise Club
Dear Mr Anderson,
Thank you so much for your recent 5-star review.
We are pleased to hear that Hans provided such thorough, polite and patient service throughout your booking process. We understand how important clear communication is and we are pleased that Hans was able to make your experience a positive one.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great service knowledgeable agents …
Great service knowledgeable agents good pricing too
3 agosto 2026
Risposta di The Sovereign Cruise Club
Dear Shirley Rourke,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received great service from our knowledgeable team and found our pricing competitive.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful staff who understood what…
Very helpful staff who understood what we wanted. Always followed up calls or emails. Offered accommodation options for our consideration.
23 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Neil Morse,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team took the time to understand exactly what you were looking for and provided helpful accommodation options for your consideration. It is also great to know that our follow-up communication met your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful and pleasant staff.
Very helpful and pleasant staff.
The cost of the holiday was less than I thought it would be, so very good service.
23 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Linda Holt,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team helpful and pleasant. It was great that your holiday offered even better value than you expected. Providing excellent service and helping our customers find the right cruise at a great price is always our goal.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
So far all has gone well
30 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Roderick Smith,
Thank you so much for your recent 5-star review.
We are pleased to hear that everything has gone well so far. We appreciate your trust in us and will continue to do everything we can to ensure your cruise experience runs smoothly from start to finish.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Risposta di The Sovereign Cruise Club
Dear Cecil Jackson,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you received excellent service from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Ease of booking
29 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Mr Lewis,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found the booking process easy and straightforward.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Hans was great as ever
Hans was great as ever. Very efficient. Easy booking and saved money too. All the staff are so helpful and efficient at Sovereign Cruise Club.
29 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Mr Brian Henderson,
Thank you so much for your recent 5-star review.
We are pleased to hear that Hans provided efficient service and helped make your booking process simple while saving you money. Your kind words about our team are greatly appreciated.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very efficient to book and very…
Very efficient to book and very competitive on price. Knowledgeable staff.
29 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Michael Park,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our booking process efficient, our prices competitive and our team knowledgeable.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service
28 luglio 2026
Risposta di The Sovereign Cruise Club
Dear Valerie Sharpe,
Thank you so much for your recent 5-star review.
We are thrilled to hear you received excellent service from our team and will be sure to pass along your kind words.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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