Poor customer relations to resolve problems. No attempt to call or email Instead they just ask for money for products that never arrive. Nearly £30 spent to receive nothing. Then when asking for help... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Poor customer relations to resolve problems. No attempt to call or email Instead they just ask for money for products that never arrive. Nearly £30 spent to receive nothing. Then when asking for help... Leggi di più
L'azienda ha risposto
I love this shop, owner and staff are always helpful and friendly and the produce and products are good quality. I tried the Mediterranean soup kit, good quality ingredients and it made 4 good hear... Leggi di più
Great little shop, very clean and organised. Run by a lovely young couple who are both friendly and helpful. Generally reasonably priced and good products. So far I have tried the skincare, reusable... Leggi di più
I have purchased many fruit and veg boxes from south west coast refills.. And I am never disappointed. The veg is always lovely quality, it stays fresh for so long and I love the variety of what we... Leggi di più
We are a zero waste shop based in Weymouth, Dorset. We sell ethical and sustainable homewares, refills and products for a zero waste lifestyle. Planet friendly items for home and garden, vegan beauty, skin and hair products. Order online for UK delivery. In store we have an extensive range of dried organic and non-organic foods, fresh fruit and vegetables, plant milks and much more!
29 St Thomas Street, DT48HP , Weymouth, Regno Unito
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Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I contacted SW Coast within minutes of placing my order to correct a delivery address error. Despite multiple emails, website messages, and phone calls (with voicemails left as instructed), no action was taken before dispatch.
The courier later marked the delivery as attempted when no attempt was made and diverted the parcel to a pickup shop 3 miles from my home, which I had to collect myself — a round trip of just under two hours.
The seller advised that redelivery would be arranged, but this never happened. The item was a Christmas gift, and due to the delays and inconvenience, it is now unlikely to reach the recipient before Christmas.
While I eventually obtained the item, this was only by resolving the issue myself. Communication and customer service fell well below expectations

Risposta di SW COAST REFILLS
Love the SW coast veg box, very tasty, highly recommend, feels good to support local farmers.
What's not to love about this little Aladins Cave, of ethically sourced, locally sourced and natural produce, from fruit and veg, dry store, to natural refill toiletries and cleaning products, amongst many many other things. This little independent shop in the heart of Weymouth is my go to for my groceries,and love I am making a greener footprint by reducing my plastic use by about 70%.
If they haven't got what you are looking for, just ask, if they can source it for you they will.
Delivery was perfect. The produce is really nice..i just feel the duck eggs are a bit expensive.

Risposta di SW COAST REFILLS
I messaged them regarding delivery date. They replied quickly and explained my options. I opted for next day delivery and it arrived next day!
SW Coast Refills are a local retailer with an ethical focus.
They go above and beyond to meet the shopping needs of the client.
Fresh fruit and veg delivered to the door by a local, fiendly and sustainable company
Great, fast response when they didn't have enough in stock for my order. Just an almost immediate refund.

Risposta di SW COAST REFILLS
I purchased a bottle of Dorset Naga hot chilli oil, which unfortunately was lost by the couriers. SW Coast Refills were very responsive and immediately sent off a a replacement. The product is excellent - extremely hot, just as promised!

Risposta di SW COAST REFILLS
The staff were really friendly, and helped sort out things out straight away when Evri lost the delivery, so I reallly appreciate the effort they put in.
How it took Evri 8 days to delivery the package I do not know. Seriously, it would have taken half the time to deliver 200 years ago by stagecoach.

Risposta di SW COAST REFILLS
As always, the veg is lovely and fresh.
My only tiny grumble is I would of preferred slightly bigger jacket potatoes, but that's it.
I really like the nut roast, they're hard to find!
I add some chestnut purée to mine. You could add loads of stuff, and it's just as good on its own.

Risposta di SW COAST REFILLS
Another delivery of fresh fruit and veg, lovely tasty produce….blood oranges are fabulous…thank you 🤩

Risposta di SW COAST REFILLS
First class service and delighted with the pasta I purchased. As yet I haven’t used the rice so can’t comment on that. Overall, though, very happy.

Risposta di SW COAST REFILLS
I did have an issue with my parcel and it was sorted out by Emma very quickly, so very happy with the result.

Risposta di SW COAST REFILLS
Lovely vegan cheese and great customer service 💚💚💚

Risposta di SW COAST REFILLS
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