SW COAST REFILLS Recensioni 

321
TrustScore 4 su 5

3,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Poor customer relations to resolve problems. No attempt to call or email Instead they just ask for money for products that never arrive. Nearly £30 spent to receive nothing. Then when asking for help... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love this shop, owner and staff are always helpful and friendly and the produce and products are good quality. I tried the Mediterranean soup kit, good quality ingredients and it made 4 good hear... Leggi di più

Valutata 5 stelle su 5

Great little shop, very clean and organised. Run by a lovely young couple who are both friendly and helpful. Generally reasonably priced and good products. So far I have tried the skincare, reusable... Leggi di più

Valutata 5 stelle su 5

I have purchased many fruit and veg boxes from south west coast refills.. And I am never disappointed. The veg is always lovely quality, it stays fresh for so long and I love the variety of what we... Leggi di più

Dettagli dell'azienda

  1. Negozio di alimentari biologici
  2. Negozio di generi vari
  3. Negozio di articoli da regalo
  4. Servizio di consegna di prodotti alimentari

Scritti dall'azienda

We are a zero waste shop based in Weymouth, Dorset. We sell ethical and sustainable homewares, refills and products for a zero waste lifestyle. Planet friendly items for home and garden, vegan beauty, skin and hair products. Order online for UK delivery. In store we have an extensive range of dried organic and non-organic foods, fresh fruit and vegetables, plant milks and much more!


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

321 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 87% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(321)

29 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Disappointing Customer Service Throughout

I contacted SW Coast within minutes of placing my order to correct a delivery address error. Despite multiple emails, website messages, and phone calls (with voicemails left as instructed), no action was taken before dispatch.

The courier later marked the delivery as attempted when no attempt was made and diverted the parcel to a pickup shop 3 miles from my home, which I had to collect myself — a round trip of just under two hours.

The seller advised that redelivery would be arranged, but this never happened. The item was a Christmas gift, and due to the delays and inconvenience, it is now unlikely to reach the recipient before Christmas.

While I eventually obtained the item, this was only by resolving the issue myself. Communication and customer service fell well below expectations

12 dicembre 2025
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

Craig as per our numerous emails, you missed your delivery, despite being provided with full tracking information for your parcel, and given every opportunity to redirect your parcel in the event of being unable to receive it. You are provided opportunity to designate a safe place prior to delivery, and redirect to your nearest parcel shop. You selected DPD next day service meaning your parcel was despatched by our team, out of our operational office hours. You unfortunately stipulated a wrong address, to which delivery was attempted. We contacted DPD on your behalf to rearrange delivery as you requested. Your DPD parcel shop was 3 miles away which was inconvenient for you. You selected DPD service from multiple delivery options and courier services we have on offer at checkout. Again this was your choice. You chose to collect from your nearest parcel shop, which was inconvenient for you. You have been offered a refund in full . Again this is your decision to keep your order.

Valutata 5 stelle su 5

Exactly as expected

Exactly as expected - lovely gifts

19 novembre 2025
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨

Valutata 5 stelle su 5

My favourite local shop

What's not to love about this little Aladins Cave, of ethically sourced, locally sourced and natural produce, from fruit and veg, dry store, to natural refill toiletries and cleaning products, amongst many many other things. This little independent shop in the heart of Weymouth is my go to for my groceries,and love I am making a greener footprint by reducing my plastic use by about 70%.
If they haven't got what you are looking for, just ask, if they can source it for you they will.

12 settembre 2025
Valutata 4 stelle su 5

Happy customer

Delivery was perfect. The produce is really nice..i just feel the duck eggs are a bit expensive.

25 settembre 2025
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

Thank you for taking the time to leave a review. When online orders are placed, all our prices are clearly displayed.

Valutata 1 stelle su 5
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

It’s a stock cube. Which as you well know has been discontinued by supplier and is out of stock pretty much everywhere. 5 Months as per the Best Before which has been confirmed as October 2025 is not unreasonable. As per our email to you, if you are unhappy with your item(s), may I suggest getting back in touch with our team, and arranging to return and refund your items as per our terms and conditions. Thank you for the lovely review.

Valutata 5 stelle su 5

Great

Great, fast response when they didn't have enough in stock for my order. Just an almost immediate refund.

10 marzo 2025
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

Thank you for taking the time to review our small business, and for shopping independently with us! Sorry we couldn’t fulfil your order in this instance, but we really appreciate the review of your experience✨

Valutata 5 stelle su 5

Excellent service and product

I purchased a bottle of Dorset Naga hot chilli oil, which unfortunately was lost by the couriers. SW Coast Refills were very responsive and immediately sent off a a replacement. The product is excellent - extremely hot, just as promised!

3 febbraio 2025
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

Thank you for taking the time to review our small business, and for shopping independently with us! ✨

Valutata 5 stelle su 5

The staff were really friendly

The staff were really friendly, and helped sort out things out straight away when Evri lost the delivery, so I reallly appreciate the effort they put in.
How it took Evri 8 days to delivery the package I do not know. Seriously, it would have taken half the time to deliver 200 years ago by stagecoach.

13 febbraio 2025
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

Thank you for taking the time to review our small business, and for shopping independently with us! Also thank you for acknowledging the issue with our chosen courier, we are reviewing our courier service on a month by month basis and your feedback is valued✨

Valutata 5 stelle su 5

Great, fresh vegetables

As always, the veg is lovely and fresh.
My only tiny grumble is I would of preferred slightly bigger jacket potatoes, but that's it.
I really like the nut roast, they're hard to find!
I add some chestnut purée to mine. You could add loads of stuff, and it's just as good on its own.

7 febbraio 2025
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

Thank you for taking the time to review our small business, and for shopping independently with us! ✨

Valutata 5 stelle su 5

Another delivery of fresh fruit and…

Another delivery of fresh fruit and veg, lovely tasty produce….blood oranges are fabulous…thank you 🤩

31 gennaio 2025
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

Thank you Anne for taking the time to review our small business, and for shopping independently with us! ✨

Valutata 5 stelle su 5

Very happy.

First class service and delighted with the pasta I purchased. As yet I haven’t used the rice so can’t comment on that. Overall, though, very happy.

3 gennaio 2025
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

Thank you for taking the time to review our small business, and for shopping independently with us! ✨

Valutata 5 stelle su 5

Missing item

I did have an issue with my parcel and it was sorted out by Emma very quickly, so very happy with the result.

13 gennaio 2025
Logo di SW COAST REFILLS

Risposta di SW COAST REFILLS

Thank you for taking the time to review our small business, and for shopping independently with us! ✨

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più