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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Visited the Westfield, white city branch on 14/04/2025. I cannot thank Demet and Dana for their excellent customer care. Nothing was too much to ask. I went in to exchange a pair of trainers that I re... Leggi di più

Valutata 1 stelle su 5

Two months after buying some expensive leather shoes I had holes in my soles. I was given a plethora of excuses, no returns policy online because I had bought instore, and finally told I had worn them... Leggi di più

Valutata 5 stelle su 5

The customer service I received from Sole Trader by phone and by Email was the best i've ever received from any company. They were very friendly. Very helpful. Very polite and professional. Noth... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wanted school shoes Dr Martins shoe style £79.99 in black not in stock went to Office & , Schuh over £15 more expensive Went back to Sole tried on the other colour to check size ordered and paid for b... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di scarpe
  2. Negozio di abbigliamento
  3. Negozio di abbigliamento sportivo
  4. Negozio di abbigliamento streetwear

Scritti dall'azienda

The home of the latest sneakers, exclusive drops and cutting-edge innovation. Discover a curated collection of sports and designer footwear from top brands.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

87 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Pointless

What is the point of doing a search for a size 9 trainer, to only go onto the website and that size is out of stock - completely pointless, frustrating buying experience (not that I've bought anything due to this).

9 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Con artists trading AGAIN

I’ve been digging about doing some research on this ‘company’ since they robbed me for a £350 jacket that I’ve never received. Interestingly the director is a 19 year old student! No confirmation of order was received after placing my order but I did get a reply when I queried this to advise that the order had been received. Another 5 messages later on Facebook messenger also and I’ve never been responded too. Seems as though they were conning people in 2015 stopped trading for a while and they’re now at it again! I will be following this through to make sure these thieves are reported

8 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Bought brogues shoes

Bought brogues shoes. After almost 3 months the heel and gel padding split. Contacted the online support team who responded in 73 hours to advice me to go back to tje sole store i bought them from. I returned to the store in the trafford centre worried i wouldnt be able to get them exchanged or credit i wondered in the store and a young lady helped me. All she required was proof of purchase which i jad and she managed to sort everthibg out. As the store had none in stock she quickly adviced she would have a pair shipped out to my address next day. Today my brogue shoes arrived so a huge thanks the the young lady in the trafford centre. She is a great asset to sole and in my eyes employee of the month. Well done and thanks

24 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

Stay away from this company there…SCAM

Stay away from this company there definitely a scam order trainer's months ago and still haven't received any thing sent lot's of emails with no reply there quick enough to take your money but that's about all definitely not a happy customer

19 maggio 2021
Non scritta su invito
Valutata 1 stelle su 5

No training arrived no tracking number…

No training arrived no tracking number nothing from your company no email reply is no information can you tell me what is going wrong please he just take 70£ from my account am from Liverpool a want some one explain to me what happened how can contact this company

15 maggio 2021
Non scritta su invito
Valutata 4 stelle su 5

It took 3 weeks for my shoes to come

It took 3 weeks for my shoes to come! They said 2weeks or less so i emailed and got 2 responses! It does say they run out time to time and have to go thru another vender. Plus an xtra week to authenticate! My shoes were double boxed so that was cool. Long wait but i got my Jordan 1 mochas! Very clean!

24 novembre 2020
Non scritta su invito
Valutata 1 stelle su 5

If I could give zero I would.

If I could give zero I would.
I ordered 2 pairs of yeezys costing nearly £300 at the beginning of October 2020 and still waiting.Have emailed numerous times with only 1 reply.No date on delivery and No tracking information available to me.
Absolute disgrace of a company and a proper SCAM.Take your money and forget about you.Should be shut down and never allowed to trade again.
If we took peoples money and gave nothing in return we’d be locked up for theft.DO NOT USE

18 novembre 2020
Non scritta su invito
Valutata 1 stelle su 5

A complete scam

A complete scam, very expensive trainers ordered for my son, can't get hold of anyone,trainers ordered 31st August, no emails from them, I have sent about 20 to them, did finally manage to find a phone number which surprisingly enough doesn't work, don't understand how this company can go on scamming and trading!

31 agosto 2020
Non scritta su invito
Valutata 1 stelle su 5

Scam

Ordered a pair of shoes on the behalf of my son two weeks ago and haven’t heard anything. Our bank actually closed our Mastercard because Solehello was listed as a scam company. Unfortunatelly they had already taken our money....

3 agosto 2020
Non scritta su invito
Valutata 1 stelle su 5

Avoid this "business"

Avoid this "business" only took over a month to arrive, shoes came in a shabby box message them and they pretty much said it's my problem, it's not how they send them, but it's how I received them.
AVOID THE "BUSINESS"

7 luglio 2020
Non scritta su invito
Valutata 1 stelle su 5

I'm based in South Africa..

I'm based in South Africa..

Its almost a month that I purchased a pair sneakers paid for it and still waiting.. no email nothing ...
Starting to wonder if this is a scam ..
Can someone please get back to me ...

10 giugno 2020
Non scritta su invito
Valutata 1 stelle su 5

Order not received

I ordered a shoe from your website sole footwear on 2nd of February 2020 I haven’t received an email from you to confirm the order and haven’t receive the order yet???

22 febbraio 2020
Non scritta su invito

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