Sofology - Norwich Recensioni 2.065

TrustScore 5 su 5

4,9

Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The service was 1st class. Laura Yorke was extremely helpful while we were choosing our new purchase. We were having issues ordering a material swatch on line. We phoned the store and Declan came thro... Leggi di più

Valutata 5 stelle su 5

Mark was extremely helpful. We didn't feel rushed or under any pressure to buy. He explained everything to us so we knew exactly what was expected when we purchased our sofas. Great service.

L'azienda ha risposto

Valutata 5 stelle su 5

I visited the store 5 times before I picked my sofa's. I felt no pressure and found the staff friendly and knowledgeable answering all my questions, in all receiving excellent customer service.

Valutata 5 stelle su 5

Laura who served us was extremely helpful without being pushy. She was friendly and engaging, listening to what we were after and even supplied us with coffee! We didn't think you had anything to su... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di divani
  2. Accessori per mobili
  3. Negozio di mobili
  4. Negozio di casalinghi
  5. Negozio di arredamenti per salotti
  6. Negozio di fodere e rivestimenti

Scritti dall'azienda

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informazioni di contatto

  • Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

2065 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Our sales person was Marcus

Our sales person was Marcus, he was extremely knowledgeable and very helpful. No hard sell, didn’t feel obligated to buy.

18 gennaio 2026
Logo di Sofology - Norwich

Risposta di Sofology - Norwich

Hi there, thank you for your review. Another great review for Marcus, we will make sure to pass this on! Have a nice day.

Valutata 5 stelle su 5

Informative sales people

Informative sales people, but no hard sell

17 gennaio 2026
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Risposta di Sofology - Norwich

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valutata 5 stelle su 5

Sofa

Wide choice of sofas in a pleasant environment where we were not hassled.During our two visits we were served by Mel and? John who were both very knowledgeable and helpful.

13 gennaio 2026
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Risposta di Sofology - Norwich

Thank you for your lovely feedback!

Valutata 5 stelle su 5

Outstanding Service

Very good customer service from Mel Stevens. Felt very welcomed. Top salesman. Very knowledgable and advisable. Covered all areas about our purchase. Walked away very happy and found what we were looking for.

16 gennaio 2026
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Risposta di Sofology - Norwich

Thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valutata 5 stelle su 5

Lovely experience and looked after by…

Lovely experience and looked after by Mark, we purchased from your previously for our holiday let properties along the Norfolk Coast and will continue to do so as we grow our portfolio.

Many thanks

Christopher & Christine
The Charles Elliott Property Co.

13 gennaio 2026
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Risposta di Sofology - Norwich

Thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valutata 5 stelle su 5

Great selection to choose from

We browsed the furniture freely, just informed we could be shown what they look like in different colours on the iPad. Lots of different styles to choose from.
When we had picked the furniture we wanted, Marcus helped and advised us with the purchase. Marcus was very helpful and knowledgeable.

12 gennaio 2026
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Risposta di Sofology - Norwich

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Martin. Have a great day 😊

Valutata 5 stelle su 5

Knowledgeable staff.

Greeted well on entering the shop. Explanations given to us and then encouraged to walk around the shop and try all the sofas as liked. Not hassled by salespeople but they were readily available to ask any questions to.
Staff all seemed professional. Knew there product and happy to help with any questions. Not rushed whilst there
Sofas all laid out well and looked encouraging to try.
Sofas all appear to be good quality and comfortable.
As we wanted a corner sofa it was explained to us that even though it may not be shown as corner unit most designs could be made into a corner sofa.
Not pressured into buying the extra warranty and cleaning set.

15 gennaio 2026
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Risposta di Sofology - Norwich

What an amazing review, thank you so much for taking the time to write this 😊

Valutata 5 stelle su 5

Outstanding

Both Laura and Mark at Norwich Sofology were exceptionally helpful, and genuinely nice people as well. Five star customer service, thank you both for your help.

10 gennaio 2026
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Risposta di Sofology - Norwich

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valutata 5 stelle su 5

What made our experience fabulous was…

What made our experience fabulous was the staff. All were so helpful and supportive and friendly especially Lauren ( Norwich store) who served us and guided us through the process of buying. We cannot express highly enough that Lauren never once pushed us or used any hard sell pressure on us to make a decision or purchase. She was a breath of fresh air and her approach was instrumental in our decision to purchase. It’s so refreshing to feel comfortable and relaxed when looking for something that would appeal to us. She explained everything about the different sofas and had deep knowledge of what would fit / suit our house.

9 gennaio 2026
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Risposta di Sofology - Norwich

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Valutata 5 stelle su 5

Wayne was great

Wayne was great, very helpful and knowledgeable. Looking forward to receiving new sofa!

12 gennaio 2026
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Risposta di Sofology - Norwich

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valutata 5 stelle su 5

Customer service

Customer service was excellent.started withe the very lovely and helpful Laura whom answered every question.
Ordered the following day with Wayne who was very polite and explained everything.was helpful answering more questions.Would recommend the company

12 gennaio 2026
Logo di Sofology - Norwich

Risposta di Sofology - Norwich

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Valutata 5 stelle su 5

Great service

Great service from Mel.
He was helpful and knowledgeable but not pushy.
Didn’t hurry us in making a decision over the purchase of the sofa.

11 gennaio 2026
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Risposta di Sofology - Norwich

Thank you Sally :-)

Valutata 5 stelle su 5

Marcus at Norwich store

Marcus at Norwich store, what a nice guy, very helpful, very thorough with all information. Made our experience very pleasant.

10 gennaio 2026
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Risposta di Sofology - Norwich

Hi there, thank you for your review. Another great review for Marcus, we will make sure to pass this on! Have a nice day.

Valutata 5 stelle su 5

New Sofa

Very friendly staff, no hard sell from Lauren our sales rep. Went through all the ranges to find our exact sofa type and size. Very pleased with the outcome and we are looking forward to receiving our new sofa.

10 gennaio 2026
Logo di Sofology - Norwich

Risposta di Sofology - Norwich

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Valutata 5 stelle su 5

A Wonderful First Time

Mel was so pleasant to deal with. He made me feel welcome in the store without being pushy. He answered all my questions and treated me with the upmost respect, which meant a lot to me as this was my first ever large purchase and I was so tempted to just do it online. I’m glad I saw him instead. I couldn’t recommend Mel and Sofology in Norwich more and now I’m looking forward to receiving my new sofa.

10 gennaio 2026
Logo di Sofology - Norwich

Risposta di Sofology - Norwich

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valutata 5 stelle su 5

Helpful

Helpful, knowledgeable and friendly service in looking for a pair of reclining swivel chairs.

10 gennaio 2026
Logo di Sofology - Norwich

Risposta di Sofology - Norwich

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

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