Sofology - Manchester Recensioni 

2202
•
TrustScore 4.5 su 5

4,7

White City Retail Park, M16 0RP Manchester, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The staff were so friendly and helpful. We had coffee and it was a very relaxing experience. She went through everything and was very thorough. This was not rushed and a lovely experience. Thorou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a great experience with the sales assistant, Qassim. She was very friendly, helpful and honest, and I never felt like he was just trying to sell me a sofa. gave me excellent advice on the s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First thing we noticed was how staff said hello and that was all. Shortly after, a member of staff came over and said “Don’t worry, we won’t follow you around the store, just ask if you need help... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve ordered 2 sofas, Leanne was so helpful, honest and lovely. Leanne is the kind of person who should be promoted, she’s not pushy or in your face. She gives her honest opinion and doesn’t try to pu... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di divani
  2. anche in
  3. Accessori per mobili
  4. Negozio di arredamenti per salotti
  5. Negozio di casalinghi
  6. Negozio di fodere e rivestimenti
  7. Negozio di mobili

Scritti dall'azienda

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informazioni di contatto

  • White City Retail Park, M16 0RP, Manchester, Regno Unito

4,7

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(2202)

13.841 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Will at White City retail was so…

Will at White City retail was so helpful, wasn’t pushy to get us to buy - genuinely wanted to help! He helped with the size of our room and planned it all for us, such a friendly person

25 gennaio 2026
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Risposta di Sofology - Manchester

Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.

Valutata 5 stelle su 5

Happy was Amazing

Happy was Amazing, had great communication, very clear and friendly!
Made the processes very easy and comfortable.

24 gennaio 2026
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Risposta di Sofology - Manchester

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Valutata 5 stelle su 5

Fantastic service

The store was well laid out, no pushy sales team! Leanne had great product knowledge and was very approachable, this encouraged us to return to the store.

18 gennaio 2026
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Risposta di Sofology - Manchester

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valutata 5 stelle su 5

A great choice of sofa,s and especially…

A great choice of sofa,s and especially for me the lumbar support..exceptional quality..thankyou Al for your help,a lovely young man.had a lot of patience and very helpful..

23 gennaio 2026
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Risposta di Sofology - Manchester

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Valutata 5 stelle su 5

The customer service we received was…

The customer service we received was outstanding. A staff member named Happy provided an excellent experience; he was incredibly thorough in explaining our coverage and care options, as well as the technical differences between models. He was instrumental in helping us determine the correct sizes and the best configuration for our living room layout.

Happy is definitely a great staff member and an asset to your business!

19 gennaio 2026
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Risposta di Sofology - Manchester

Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Valutata 5 stelle su 5

Great knowledge l

Great knowledge l, very patient and understanding, Happy Singh from Manchester White City was great with good service

21 gennaio 2026
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Risposta di Sofology - Manchester

Thank you for awarding us 5 stars Naveed

Valutata 5 stelle su 5

We bought out sofa via Qassim who was…

We bought out sofa via Qassim who was extremely nice and very professional. He answered all the questions we could throw at him and made the purchase very easy and straight forward.

18 gennaio 2026
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Risposta di Sofology - Manchester

Thank you for sharing your experience Mr Whitfeld

Valutata 5 stelle su 5

We visited Sofology to find a sofa for…

We visited Sofology to find a sofa for our living room and from the moment we walked in, we were impressed by the wide range of beautiful sofas on display. We were greeted by Happy, who was welcoming, professional, and a pleasure to deal with. He showed us various models, gave us ample time to consider our options and thoughtfully highlighted the importance of choosing a sofa that best suits our comfort and needs. The level of service was excellent and we left the store very satisfied. Thank you Happy for your outstanding service.

20 gennaio 2026
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Risposta di Sofology - Manchester

Thank you for taking the time to write this amazing review Cozmin :-)

Valutata 5 stelle su 5

New Sofa, By A Great Sales Consultant

Happy the Sales Consultant at The White City Branch in Manchester was superb from start to finish. Offering us a Coffee was top level. Happy is a massive credit to your company. We will definitely recommend Sofology to friends and family.

20 gennaio 2026
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Risposta di Sofology - Manchester

Thank you for awarding us 5 stars :-)

Valutata 5 stelle su 5

Justine was knowledgeable

Justine was knowledgeable, professional, and answered our extensive qs thoroughly. Explained extras and ended up buying sofa at a great price. Smooth payment process

18 gennaio 2026
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Risposta di Sofology - Manchester

Hi there, thank you for your review. Another great review for Justine, we will make sure to pass this on! Have a nice day.

Valutata 1 stelle su 5

Absolutely pathetic customer…

Absolutely pathetic customer services . And hideous quality of furniture. Do not buy from this tin pot outfit

16 gennaio 2026
Non scritta su invito
Logo di Sofology - Manchester

Risposta di Sofology - Manchester

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk

Valutata 5 stelle su 5

Comfort on the Horizon.

My first vist to test sofas was made all the more pleasurable by the assistance of Happy, he was very helpful and knew the products specifications. I was convinced my choice was perfect for my needs but wanted to take a last look at the deals available. On my return Happy was not in store but fortunately Ikram made the final purchase easy, smooth and simple. It was a joy to shop with you guys and didn't feel at any point I was being rushed or over-sold products. All in all I'm extremely happy with the deal I got and the relaxed sales pitch of Happy & Ikram. Looking forward to receiving my sofa and enjoying it's features. Thnx guys 🙏🏼

16 gennaio 2026
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Risposta di Sofology - Manchester

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Valutata 5 stelle su 5

Great advice

Great advice, no pressure to purchase just genuine good customer service.
The whole team were very helpful especially Happy who sorted my order.

12 gennaio 2026
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Risposta di Sofology - Manchester

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valutata 5 stelle su 5

White City highly recommend

I ordered a sofa from the White City branch and have to say that the sales lady Lianne was excellent. Would highly recommend sofology 5 stars all the way

4 gennaio 2026
Non scritta su invito
Logo di Sofology - Manchester

Risposta di Sofology - Manchester

Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.

Valutata 5 stelle su 5

Good shopping experience

Staff were not in your face and gave help readily when needed.

12 gennaio 2026
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Risposta di Sofology - Manchester

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valutata 4 stelle su 5

Assistant very helpful

Assistant very helpful without being overbearing. Explained everything succinctly .

12 gennaio 2026
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Risposta di Sofology - Manchester

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Valutata 5 stelle su 5

Good customer service

My experience, I can’t remember the person name who serve me but it was an African young man. He goes the the university of Salford. I found him to be very polite and friendly. He explained everything well and go through all the steps and payment options. Yeah the customer service experience today was very good. Every one who we spoke to was very friendly. So customer service was 5 ⭐️⭐️ ⭐️ ⭐️⭐️

11 gennaio 2026
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Risposta di Sofology - Manchester

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Valutata 5 stelle su 5

It was so easy and quick

It was so easy and quick. Will who helped me was so polite and professional and easy to discuss what I wanted. Thank you Will you made it a pleasure to buy furniture.

11 gennaio 2026
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Risposta di Sofology - Manchester

Thank you so much for your 5-star review!

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