Sofology - Coventry Recensioni 1.987

Very helpful advice given by Mariola at the Alvis Coventry store. She took time to demonstrate and was kind and helpful. Very efficient service and good prices, without hassle and stress.

Dorinda was super helpful and went through everything in detail. Very happy

Good range of sofas. Great service by Wendy. No pressurised overselling but there to answer questions when needed. Overall enjoyable experience.

Purchased two sofas today from the Coventry branch. Very pleased with the personal service given by the sales person. Pleased either way our choice.

Was greeted by Wendy who was friendly and helpful. Not pushy at all. Left us to talk about the sofa and said go and look round see if there’s anything else you like. Completed all the forms with no problems. Very happy.

Service was impeccable!!!
Such a good experience
No pressure to purchase
Really informative & knowledgable about the product.
I can’t remember the ladies name but she was great. 😊

Excellent professional customer service.

Grate customer service I have ever seen so far they are deserving more than 5* . However when I met them on shopping day the staff is being honest and helpful I really appreciate …..

We were helped from the minute we got there to leaving, the staff were extremely helpful and made it a very pleasant experience
Special thanks to Wendy for explaining all of the products to us

I enjoyed the purchase process today, Ashley was very helpful and fun to buy from especially.

We really liked the sofas we were buying and hoping to get them in 11 weeks. Will update my comment on delivery then ;)

We purchased a 4 seater sofa and chair from this company after 12 weeks the springs in the seats started to leave a mark an the cushions
We contacted the shop in Coventry who said “ We can’t do anything contact head office “
We did they sent out an engineer who said wear and tear
After 12 weeks
They refused to budge on this or offer any help
We now have put a thin duvet underneath so springs only mark that
Now one seat cushion has gone one side
Absolutely appalling service
Do not use this company

Knowledgeable, helpful staff, answered questions but didn’t follow me around hounding me.

Dorinda greeted us when we came into the shop, was very welcoming and helpful throughout our shopping experience. She provided us with all the information that we needed to make an informed decision on which sofa to buy without pressurising us. Excellent service overall 👏 👌.

A good range.
A quality product.
A good service.
And professional staff.

After entering the store we found our sofa straight away and the lady who helped us was very accommodating she explained everything to us about the material the filling of the seat cushions the protection we could take on the sofa if we wished even down to the feet on the sofa. Atmosphere was just right in the shop. Will definitely visit again.

Help and assistance provided by Wendy was invaluable. She gave us lots of information we'd not heard before which helped us in deciding our best option. There was no hard sell just a knowledgeable saleswoman telling us lots we benefitted in knowing. Would not hesitate to recommend her service and expertise.

Very helpful with information and advice.
Mariola was very friendly and professional

The staff were very knowledgeable got me the edeal sofa material texture and colour gave me a great aftercare pack and delivery date