Sofology - Cheltenham Recensioni 1.677

Assistant manager was excellent. Very helpful and achieved exactly what we wanted.

Well laid out store with lots to choose from. Staff were very polite and informative on product range.

Yes Liam was very helpful in us choosing our settee

I have paid in full for my sofa, yet after two phone calls and an email have still not received confirmation of my payment of over £2500.00.
Sofology don’t think a receipt for this is needed.
I hope the sofa is better than the customer service.

Excellent product knowledge

Very friendly staff who are very patient as we had loads of questions.

Guided us through the process

Well done Chris and Alex

Alex was ace, very helpful and clinched the deal.

The staff were friendly, knowledgeable and helpful, without being overly attentive or intrusive. On our second visit, we decided to make a purchase. The helpfulness of the staff with the apparent quality and value of the products all helped inform our decision.

This review is based on our experience in store as we have not yet received our furniture.
We liked the fact we were not pounced on as soon as we walked in and we were able to browse. When we had a question, help was on hand straight away. Lola helped us choose our sofa and foot stool and ran through everything, however, we must of missed the bit about a delivery charge of £129, which we feel is a bit steep. Despite this, we were pleased with how Lola assisted us and she had great ideas and gave us good guidance.

Friendly, affable and knowledgeable salesperson who was able to answer all of our questions. He didn't pressurise us and explained the different options and extras when buying a sofa.

A great experience and the gentleman we spoke to was super patient whilst we spent a lot of time choosing two designs and two colours that blend well. He was also really helpful in this decision pointing out things we hadn’t thought of. I think his name was Toby.

No pressure selling. Very helpful smooth Transaction.

knowledgeable sales staff, no pressure to buy and also offered a hot drink while we had a look around

Lola was excellent would not have purchased if it was not for her.

Good customer service
Advice without an pressure
A good selection of quality furniture

We were looked after well by the young salesman who was patient and knowledgeable.Although we had a very good idea of what we wanted he was able to put us right where needed and we were able to put the order together very quickly.The deal was closed to our satisfaction

Fantastic service again from Sofology. Liam was fantastic and explained all options to us as we added another Sofology sofa to our house. Thank you.

Apart from finding the chair I wanted at the right price, the service from the team at Cheltenham was exemplary.

Very friendly and helpful staff with no pressure selling

We found a footstool we liked and the choice of fabric suited what we have in our living room. Toby was very helpful in ordering it - no hard sell, but very engaged and answered our questions.

Great customer service from Scott. Explained everything on offer without being pushy. Fast, efficient and all very easy! Very pleased.