Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Leggi di più
L'azienda ha risposto
Babil/Babul Ahmed was extremely helpful and stayed patient throughout. Even when his shift had ended, he didn’t rush the process or show any frustration. He explained the care cleaning and extras a... Leggi di più
L'azienda ha risposto
I had a great experience shopping at this store. The salesperson was available when we had questions, but never made us feel pressured to buy anything. I appreciated being able to browse at my own pac... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di divani
- Accessori per mobili
- Negozio di mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di fodere e rivestimenti
Scritti dall'azienda
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informazioni di contatto
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Regno Unito
4,8
Eccellente
3K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The lady who served us was very helpful…
The lady who served us was very helpful and a really nice person.
4 gennaio 2026
Risposta di Sofology - Brent Cross
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent Service
My mum, sister and I had an excellent customer experience at Sofology. We were very impressed with Niyi particularly. His sale technique complimented us as a family. He wasn’t pushy, was transparent and objective about the pros and cons we needed to consider to choose the right sofa for us and our home. All the staff were very friendly, accommodating, and had humour - it’s clear they enjoy what they do. Additionally, the facilities in the store such as the lift and toilets were a bonus for Mum who’s getting on a bit.
3 gennaio 2026
Risposta di Sofology - Brent Cross
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Raza was extremely professional
Raza was extremely professional and attentive. Very knowledgable and spent time to understand our requirements.
30 dicembre 2025
Risposta di Sofology - Brent Cross
Thank you for sharing your experience Mr Patel
Risposta di Sofology - Brent Cross
Thank you for the amazing 5-star feedback! ⭐⭐⭐⭐⭐
I bought a sofa for 3999
I bought a sofa for 3999
But unfortunately its making a lot of noise and it doest stop some one came and Gadget a look at it and sayed put something otherneath it it should stop the noise its getting worse
27 febbraio 2025
Non scritta su invito
Risposta di Sofology - Brent Cross
We are sorry to hear that you are having issues. If you would like to discuss this further, please send an email to social.media.complaints@sofology.co.uk and we will take a look at your account. Please include your order details, the details of your complaint and some images if possible.
Very attentive and helpful
Very attentive and helpful. All the questions we had where answered.
We can't wait for our new sofa and highly recommend visiting the Brent cross branch and speaking to Raza
2 gennaio 2026
Risposta di Sofology - Brent Cross
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Risposta di Sofology - Brent Cross
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very informative sales people
Very informative sales people. Given plenty of time to look around at furniture on display.
30 dicembre 2025
Risposta di Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Lovely team (Raj and Jay) were patient…
Lovely team (Raj and Jay) were patient and answered all of our queries and were really friendly and welcoming without being over bearing which can sometimes happen in such stores.
2 gennaio 2026
Risposta di Sofology - Brent Cross
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
A sofa for my needs
I was looking for a sofa to suit my needs and I found one.,with the help of a very helpful assistant.
30 dicembre 2025
Risposta di Sofology - Brent Cross
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Risposta di Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Salesman was very polite
Salesman was very polite.
He answered my question honestly.
Overall good experience.
1 gennaio 2026
Risposta di Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Deliberately Misleading information
We were going to buy our new sofas as we bought our old sofas 2 x 3 seaters about 8 years ago. We were told if we buy the extra sofa insurance it will be unlimited repairs. We left sofology to look in a few more shops to compare sofas and prices and we were told that there is no such thing as unlimited repairs it was a lie. I went back into sofology and spoke to a different member of staff who also tried convincing me it was unlimited repairs they both said 100% even if it went over the price of the sofa, I asked to see it in writing and in the small print it clearly says that the extra insurance will only cover up to the price of the sofa at the time we bought it and because of this sofology has now lost us as customers. 2 different members of staff in the same store blatantly lied to my face I will be spreading the throughout family and friends about this.
29 dicembre 2025
Risposta di Sofology - Brent Cross
Hi Anthony, we are sorry that we have lost the chance to show you how amazing we can be. We have passed on your feedback to the store. Take care.
Risposta di Sofology - Brent Cross
Thanks Mrs Johnson, we will take it as this is a 5 star review and not a 1 star review. :-)
the staff were very helpful
the staff were very helpful, and friendly
and explained everything to me in great detail
30 dicembre 2025
Risposta di Sofology - Brent Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Risposta di Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Excellent help and knowledge
Excellent help and knowledge, also guidance to choose what would work best for me
29 dicembre 2025
Thank you sasan
Thank you sasan.
He was amazing great customer service great attitude. He made the whole process go very smooth thanks a lot to Sofology to have managers like Sasan. Thank you
29 dicembre 2025
Risposta di Sofology - Brent Cross
Thank you so much for taking the time to share your feedback with us.
Raza and his colleagues were all superb.
29 dicembre 2025
Risposta di Sofology - Brent Cross
Thank you so much for taking the time to share your feedback with us.
Professional and efficent service
29 dicembre 2025
Risposta di Sofology - Brent Cross
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
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