Sofology - Birmingham Recensioni 1.221

TrustScore 5 su 5

4,8

John Kempe Way, Camp Hill Middleway, B12 0HU Birmingham, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great customer service. Extremely knowledgeable about their products, whilst not being pushy. They help you decide rather than coerce you into a sale, which is refreshing.

L'azienda ha risposto

Valutata 5 stelle su 5

We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided w... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di divani
  2. Accessori per mobili
  3. Negozio di mobili
  4. Negozio di casalinghi
  5. Negozio di arredamenti per salotti
  6. Negozio di fodere e rivestimenti

Scritti dall'azienda

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informazioni di contatto

  • John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, Regno Unito

  • 0344 863 9043

4,8

Eccellente

TrustScore 5 su 5

1221 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Not only that ive had to waitt 3 months…

Not only that ive had to waitt 3 months but then you say earliest delivery is 2 weeks

14 gennaio 2026
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Risposta di Sofology - Birmingham

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk

Valutata 5 stelle su 5

Excellent service

Excellent service. Friendly staff. Enjoyable experience

10 gennaio 2026
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Risposta di Sofology - Birmingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valutata 5 stelle su 5

Great service

When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided what we wanted Maz talked us through everything different combinations to suit us. He was very helpful and explained everything in detail. Definitely a five star service.

9 gennaio 2026
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Risposta di Sofology - Birmingham

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Valutata 5 stelle su 5

The salesman saj was really helpful not…

The salesman saj was really helpful not pushy or pressuring at all , took the time to go through everything twice to make sure our order was correct . Lovely polite man

3 gennaio 2026
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Risposta di Sofology - Birmingham

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valutata 5 stelle su 5

Helpful advisor

Helpful advisor

3 gennaio 2026
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Risposta di Sofology - Birmingham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valutata 5 stelle su 5

The sale assistant was great

The sale assistant was great. No one pressurised us to buy. Left us alone to think about it and offered us a cup of tea. Hopefully we will be happy with the quality of the purchase when it arrives.

30 dicembre 2025
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Risposta di Sofology - Birmingham

Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊

Valutata 5 stelle su 5

Great customer service

Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hopping tests, we finally choose our dream sitting machine. Tom went through everything thoroughly and explained everything clearly. Thanks Tom you are a superstar!

29 dicembre 2025
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Risposta di Sofology - Birmingham

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐

We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊

Valutata 5 stelle su 5

Very helpful and perfect service

The service was really good explaining everything we needed to more and much more

30 dicembre 2025
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Risposta di Sofology - Birmingham

Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!

Valutata 5 stelle su 5

Great customer relations

Maz was very helpful. Great customer relations and patient. Sofa quality meets expectations. Happy with experience.

27 dicembre 2025
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Risposta di Sofology - Birmingham

Hello, thank you so much for your review. We are so happy to hear this!

Valutata 5 stelle su 5

Staff were very helpful and patient

Staff were very helpful and patient. Helped with choosing between two sofas and stayed resilient throughout my indecisive decisions.

Definitely recommend Sofology, have great quality sofa and staff that support and have knowledge in why they are selling.

18 dicembre 2025
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Risposta di Sofology - Birmingham

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Valutata 5 stelle su 5

Great experience

We had a great experience at Sofology today thanks to Mr. Saeed. He was friendly, knowledgeable, and really took the time to help us find exactly what we needed. His honest advice and excellent service made the whole process easy and enjoyable. I’d highly recommend him!

7 dicembre 2025
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Risposta di Sofology - Birmingham

Hi there, thank you for taking the time to leave a 5-star review!😊

Valutata 5 stelle su 5

Very helpful on a long phone call as…

Very helpful on a long phone call as there was a problem with my computer

3 dicembre 2025
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Risposta di Sofology - Birmingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valutata 5 stelle su 5

Thank you Niaz

Niaz was such a lovely gentlemen who has so much patience with our order. Bless him he supported us for ages and was so knowledgable. We purchased a sofa from the Birmingham Branch. Thank You Niaz

1 dicembre 2025
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Risposta di Sofology - Birmingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valutata 5 stelle su 5

Helpful staff

Lady named Kimoy Donaldson was very helpful. Guided through various features available with sofa and ways to customize. Very kind and great inter personal skills.

23 novembre 2025
Non scritta su invito
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Risposta di Sofology - Birmingham

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Valutata 5 stelle su 5

It was an amazing experience

It was an amazing experience, staff were very helpful and friendly.

My sisters and I were grateful for the experience and service.

Shout out to Kush! Her patience was unmatched.

23 novembre 2025
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Risposta di Sofology - Birmingham

Thank you for your feedback! We're glad to hear you and your sisters enjoyed your visit to Sofology Birmingham and that Kush's patience made a positive impact. Your kind words and perfect rating are appreciated, and we'll pass along your shout-out to Kush. We look forward to welcoming you back!

Valutata 5 stelle su 5

From when my friend and I walked through the doors

From when my friend and I walked through the doors , the warm greeting we received from Saj was wonderful. He approached us in such a friendly genuine manner , felt instantly relaxed. I can be fight or flight type of person. Didn't feel pressured. He answered all my queries and yes . I bought the sofa and footstool . Excellent customer service from all personnel.

20 novembre 2025
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Risposta di Sofology - Birmingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valutata 5 stelle su 5

The staff in the Birmingham branch were…

Was a pleasure !!

The staff in the Birmingham branch were really helpful, excellent customer service. Well organised and thoroughly explained everything. A pleasure to meet them. Would highly recommend!
Thank you 🤝

9 novembre 2025
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Risposta di Sofology - Birmingham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Valutata 5 stelle su 5

I had a great experience with sofology…

I had a great experience with sofology from Niyaz — he was friendly, professional, and quick to resolve my issue. Communication was clear and he went above and beyond to make sure I was satisfied. Really appreciate his prompt support — highly recommend!

8 novembre 2025
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Risposta di Sofology - Birmingham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

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