Smartway Energy LTD Recensioni 

151
•
TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I was a customer of Smartest Energy for around a year and everything was fine until they announced significant price increases. I switched supplier in March because the new rates were becom... Leggi di più

Valutata 5 stelle su 5

Just had a ECO scheme upgrade. My loft insulation was done, window vents added, new thermostat on radiators; a new smart hive thermostat and a new extractor in my kitchen. We had 5 work men working on... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fitters 1st class, on time, could tell they were fully professional. Went above and beyond my expectations when I requested a little change here, time wasn't an issue for them. Cleaned up the mess, ev... Leggi di più

Valutata 5 stelle su 5

Cannot give these workers enough stars…. 🤩 they did a First Installation Central Heating System in my 91 year old mother’s old Victorian house. They worked so hard and tidied up each day… the house w... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Soluzioni e attrezzature energetiche

Scritti dall'azienda

We are approved ECO4 installers.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

151 recensioni

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Ha risposto al 76% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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4,2

Tutte le recensioni

(151)

60 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Poor aftercare

Didn’t get the boiler they said everything was done well apart from when the gas engineer left the boiler was banging and the kitchen radiator hadn’t been drained or a new rRTV replaced I asked to get the water now on the boiler I was told to do it myself I am 65 with barely use of my hands phoned and phoned and said I will have to pay 50 pound for some one to come out they said they would repay me knowing fine well no one will do this less than a 100 to come out still no RYV I made the mistake of using someone from a long way from my home I didn’t realise this so I am grateful for the boiler but the after care has been really disappointing and sad really and didn’t get the boiler I was told I would

4 novembre 2024
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Risposta di Smartway Energy LTD

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration caused regarding the radiator without a Thermostatic Radiator Valve (TRV). We understand your concerns and would like to clarify that this radiator is intentionally left without a TRV as it acts as a "bypass" in the system, which is essential for the proper functioning of your heating system.
Our calling team and installation team made efforts to explain this during the process, but we regret if this was not communicated clearly enough. We truly value your understanding and patience in this matter. If you have any further questions or need additional clarification, please don’t hesitate to reach out to us directly. We’re here to assist you and ensure your complete satisfaction.

Valutata 1 stelle su 5

Is this a scam company?…

Beginning to think this company is a fraud. Applied for a boiler under grant scheme. No one responding to my calls or messages. This there is a big scam going on here.

23 gennaio 2025
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Risposta di Smartway Energy LTD

Hi Donna, I have double check with the team. Our telesales called you and ask you eligibility questions but you are not qualified because you are not on benefits. How possible we go through with your application. Terms and conditions are given by the ECO4 scheme so we can't do anything.
And be careful with the wording you use about fraud.

Valutata 5 stelle su 5

Today had my new boiler and loft done…

Today had my new boiler and loft done and the boiler was installed by ramzan and I couldn't be more satisfied with the work as he took the old boiler away with him . Ramzan took the time to explain to us how the smart meter works and he didn't go until the house had hot water .

16 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Boiler

I got new loft all the ventilation and one main thing boiler as well
All the staff was very nice and cooperative would recommend them highly with out any doubt 10/10

15 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Exceptional Boiler Installation Service

I recently had a new boiler installed by Ramazan, and I couldn't be more satisfied with the service provided. He demonstrated exceptional professionalism and expertise throughout the entire process. The installation was completed efficiently and with meticulous attention to detail, ensuring that everything was set up perfectly. Ramazan took the time to explain the new system to me.

10 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

“I had a service appointment at my…


“I had a service appointment at my house today, with Mubeen Tahir. I was very impressed with him and the company. He was punctual, arrived exactly when they said he would, and conducted himselve with the utmost professionalism throughout the visit. He clearly explained what needed to be done and completed the work efficiently and effectively. It’s refreshing to work with him and a company that values both time and quality. Highly recommended!”

Dennisia Akran

9 gennaio 2025
Non scritta su invito
Valutata 2 stelle su 5

Terrible after care.

The after care is terrible. I had a boiler and loft insulation done and there was damage to my ceiling a broken bed and bedding ruined to another room . I contacted them and was told it would all be resolved . I waited nothing . I put a review on and was asked by company if I would take it down and they promised to sort out the ceiling and compensation for the bed and bedding. Twice I've waited all day for someone to come and fix the ceiling now , no one is picking up the phone. Mite I add when I mentioned to a so called manager about what would happen about the bed and bedding he laughed and said you got to understand there may be some damage. Even though I had been told at the beginning that they would sort it all . He finished the call with Happy Christmas and put the phone down . This did not run smoothly for me. I'm afraid the ofgem echo4 complaints department is my next call to report my experience and try and resolve this.

23 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

THE BEST SUB-CONTRACTORS🌟🌟🌟🌟🌟

Cannot give these workers enough stars…. 🤩 they did a First Installation Central Heating System in my 91 year old mother’s old Victorian house. They worked so hard and tidied up each day… the house was filled with her furniture and they worked around her and were just THE BEST … cannot thank them enough 👍 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

14 dicembre 2024
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Risposta di Smartway Energy LTD

Thank you so Much.

Valutata 5 stelle su 5

Excellent work

Came and fitted a boiler cleaned up after themselves. Work was carried out professionally, the guys were very nice and polite they explained everything what they were doing kept us informed, excellent work,

25 novembre 2024
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Risposta di Smartway Energy LTD

Thanks for your feedback.

Valutata 5 stelle su 5

Mr Remazan very hard worker and very…

Mr Remazan very hard worker and very understandable ,he's a kind person and fast with his work along with being respectful to everything I ask him to do.

26 novembre 2024
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Risposta di Smartway Energy LTD

Thank you for your feedback. It will help us in improvement.

Valutata 5 stelle su 5

Boiler exchange

Boiler exchange. Ramsey was very polite and explained what he was doing and how it all worked after being fitted. Was done in a very professional way and all left clean & tidy.
Hard working guys and would recommend Ramsey for any gas work needed.

22 novembre 2024
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Risposta di Smartway Energy LTD

Thank you for your feedback. It will help us in improvement.

Valutata 1 stelle su 5

Terrible experience

Terrible experience. Was told yes I was given a grant for boiler and surveyor would be out today at 11. For me to ring them and be told that sorry we rang the wrong person and I wouldn’t get a grant. Took the day off work. Very disappointing and unprofessional outfit. Getting hopes up for people that need it the most. Do not use

14 novembre 2024
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Risposta di Smartway Energy LTD

Sorry to read. We did initial checks on the call but you are not eligible for the scheme. We cannot really do without all the documentations or checks. So we appreciate your review but here we cannot do your work without eligibility and do not want to waste time and money. Thanks

Valutata 5 stelle su 5

ECO4-Great benefits all round

Had a team of three to do the new boiler and put ventilators in and the loft insulation. There was a lot of work going on but was all done efficiently and the quality of the work was certainly of a high standard and the team were all very professional in their work and explained what was going to happen very thoroughly and answered any questions we had. All finished in just under two full days and they cleaned up behind them taking all the waste away with them. Overall was delighted with all the work done and the new boiler has certainly made a difference.
Would definitely recommend the whole process and the way Smartway Energy handled it all and the turnaround from application to completion was exceptionally quick, just over a week in total and they kept me fully informed at every stage.

17 settembre 2024
Non scritta su invito

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