Samso Energy Recensioni 43

My experience with the 'ops' team was and still is very good, Caspian, Claire and also the 2 electricians that turned up 1st on the 1st day, all very helpful.

The issue i have with Samso is with senior management and how they chose to abdicate all responsibilities when things did not go according to plan.
Let me explain.

Date was agreed, scaffolders turned up scaffolding erected front and back of the house, a few days later the 2 electricians turned up early in the morning and started their part of the install, few hours later the roofers turned up with the panels and other hardware. So all 4 of them were busy doing what they needed to do.

Then there was a verbal commotion on the phone, between the lead roofer and the scaffolder from the previous day. It was so loud that the whole street could hear, and loud enough for me to get up from my chair to get up and find out what was going on. However before i got up to the front door, the lead electrician was knocking on the front door to apologies for all the noise and he'd got it stopped. basically the roofer wasn't happy with scaffolders.

At about 3 o'clock ish, the roofers went home and the electricians left a few hours later after they'd helped me down-load the 'App'. The following morning i looked to admire the new panels and also had a few neighbours immediately asking questions about the install, i then noticed that there seemed to be no bird wire mesh. So i rang Samso to explain the situation and it needed to be done before the scaffolders came to take down the scaffolding, They said they would organise the scaffolders to fit the 'bird mesh'. They duly arrived, fitted the mesh and left, but the scaffolding was still there. I rang Samso to explain and emphasise that the scaffolding needed to go before Christmas, as we had family staying for Christmas and the scaffolding was taking up 3 parking spaces. They had 2 weeks before Christmas for it to be removed, but it was into the new year before anyone turned up to take it down. I know exactly why this happened, they were using my house as free storage for the scaffolding until it was required for the next job. It caused a huge amount of inconvenience to me and my family.

I understand that "stuff" happens, but it was the attitude of Senior Samso management, their response was, 'the scaffolders are a 3rd party and Samso are not responsible for their actions', but Samso hired them, of course they are responsible. I was amazed at this response, and this response added fuel to my disappointment with Samso. In the end it became about Samso's attitude.

All they had to do was take responsibility for their install, make a token gesture for the inconvenience they caused (say £150 of John Lewis Vouchers/gift card) and i would have been saying "well it wasn't a perfect install BUT they reacted professionally and made things right as possible" and i would have been promoting their services to family, friends and my neighbours.

Hard to quantify the cost to Samso for this lack of 'taking responsibility', but taking responsibility i suspect would have been more cost effective.

Final note, definitely recommend solar panels, already seeing the financial benefits. Just need to find someone to fit a Heat Pump.

Joe

I have had a solar photovoltaic (PV) system installation done by Samso Energy, it has been a year after installation and the system is working great and I haven't had any problems with it. They installed 16 panels and a battery in a very quick time. They offer a very great price for the product that they provide. The initial contact I had with Samso Energy was very helpful and they were able to explain how everything would work perfectly. The only slight negative I would give them was with the communication regarding erecting the scaffolding in my garden, as I have a conservatory there and I have explained that multiple times to Samso but they assured me it would be no problem. Initially the scaffolding team weren't able to erect the scaffolding in my garden as they needed permission from my neighbour to use there garden to set up a beam support for the scaffolding. Overall I would recommend Samso Energy for a solar photovoltaic (PV) system installation as their product works great and is at a very good price compared to others.

Really happy with our panels. Great service and support and excellent after sales care. Would highly recommend Samso!

The Samso crew arrived at 9am and finished the installation of 10 solar panels/Inverter & Battery in under 6 hours.
They were very professional and courteous during the time in my home a provided instructions on how to use the app linked to the solar panel equipment.
I would recommend Samso Energy without a doubt

If i could i would give this company 0 stars. Where do I start... the actual workers we very rude from the get go, refused to clear up any mess they had created telling me they dont provide a cleaning service. The mess included broken roof tiles which I now have to replace, plastic all over my garden and the amount of screws thrown in my grass was ridiculous. The solar panels they actually installed i saw were dropped from quite a height and lucky they still work to be honest. They tried to con me out of 2 solar panels I paid for 10 they only installed 8. Which caused them to come out and erect scaffolding once again, not only they put scaffolding up on my side also my neighbours blocking there drive and access to rear of there garden. And after completing there work the scaffolding still stands after 4 weeks of completion. The lack of communication and workmenship is disgraceful. Stay away from this company

Professional and knowledgeable. I would highly recommend.

I had an outstanding experience with Samso Renewables for the installation of solar panels at my home. From start to finish, their team demonstrated professionalism, expertise, and dedication to customer satisfaction. The process was seamless and efficient, and the results exceeded my expectations.

The team at Samso Renewables provided clear explanations and guidance throughout, answering all my questions and ensuring I understood the system's benefits and functionality. The installation itself was carried out with precision and care, and their attention to detail was remarkable.

Since switching to solar, I’ve already seen the benefits of reduced energy costs, and I’m thrilled to contribute to a greener future. I highly recommend Samso Renewables to anyone considering solar energy solutions. Their commitment to quality and customer care truly sets them apart. A big thank you to the entire team for making the transition to renewable energy so smooth and rewarding!

From start to finish Samso were great. The surveyor knew his stuff and had done his home work on our property before his visit. (South facing, roof type etc. None of the other quotes we received did this).
The fitters were spot on, and worked through to make sure all was fitted as quoted. (Battery location, cable routes etc)
Aftercare has been second to none. The energy provider were hard work to getting us connected to the grid but the Samso team spoke with them direct and got everything sorted.

Additionally the price was good too.

All in all a great company. I would, and have recommend to others.

Will use again when I move.

Really good experience dealing with Samso, they did a great job for my Solar panels installation, very professional in the end to end delivery of the system. Very efficient and great communication throughout. Highly recommend!

The installation was not easy, but this was because of circumstances beyond Samso energy control, the scaffolding did not arrive on time and then very high winds caused a delay. however we were kept informed constantly, once the installation started it was straightforward.

Amazing experience - the team at Samso helped me with a full new PV system. The customer service is really great, always available to talk no matter the issue.
Got the installation arranged quickly!

Had a great experience with Samso energy and their installation team were friendly and knowledgable.

The all round experience was fantastic , all staff were incredibly friendly and knowledgeable I couldn’t recommend a better company !

Very well installed and working better than expected!

Solar working well and fitted by team smoothly and efficiently

I recently had solar panels installed by Samso Energy, and the entire process—from my first enquiry to final installation—couldn’t have gone more smoothly. Henry was my initial point of contact, and he was fantastic throughout: responsive, knowledgeable, and genuinely helpful in guiding me through the options without any pressure.
The sales process was clear and straightforward, with all costs and timelines explained upfront. When it came to installation, the team arrived on schedule, worked efficiently, and kept everything tidy. The system was up and running quicker than I expected, and I felt well‑informed at every stage.
Overall, I’m extremely pleased with both the service and the finished result. Samso Energy made the whole experience easy and stress‑free, and Henry’s support at the start really set the tone. Highly recommend.

Initial meeting at our house to explain the installation, costs and app' were all very clear and concise. No pressure to buy but good advice from which to make an informed decision. Contact with current DNO to secure installation was all handled seamlessly by Samso. Installation was managed very professionally on the day, with good coordination between electricians, scaffolders and PV installer. Subsequent documentation to finalise transfer of DNO to Octopus was issued by end of the week.

Extremely professional outfit. They were slightly more expense than a local quote but they installed it with their own team who all talk to each other and gave a hassle free end to end service. The electricians couldn’t have been more helpful and actually tailor made a solution to not show any evidence of the extra electrical cables required. Super happy and would recommend

I’ve dealt with Samso Energy recently and honestly, it’s been refreshingly straightforward. Scott Rowe was great to deal with — knowledgeable, responsive, and actually followed through on what he said (rare these days). Communication was clear, no waffle, and everything ran smoothly from start to finish. It genuinely felt like a company that knows what it’s doing and values its customers. Would happily recommend Samso Energy based on my experience.

Process was more straightforward than I initially thought. Scott Rowe was very diligent from the start, from advising to installation. Would recommend