SLK Mobility Recensioni 201

TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I've used SLK Mobility for quite a few years now. Every purchase has been easy and exactly as we needed. My wife has two Mobility scooters, different sizes for different jobs , and I have a po... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have nothing but good thinks to say about SLK Mobility . I recently purchased two new batteries for my mobility scooter. Batteries arrived by Parcel Force a couple of days after ordering them. 1st... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Good company. Have dealt with them before. Good information when choosing the correct battery and full instructions on how to use with batteries when delivered. Quick and efficient delivery.

L'azienda ha risposto

Valutata 1 stelle su 5

Just an update on SLK 12 month Warranty, it does not exist, they don’t send proof of purchase (your warranty apparently) they say box it, we have done it, got in touch through Amazon to arrange return... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di batterie

Scritti dall'azienda

Our aim is to provide top quality mobility scooter wheelchair batteries and chargers at the very lowest prices you will find online.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

201 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Easy to order

Easy to order delivered next day batteries last well and as described

6 novembre 2024
Non scritta su invito
Logo di SLK Mobility

Risposta di SLK Mobility

Thank you for your 5 star review.

Valutata 5 stelle su 5

Successful purchase

I contacted them to request advice on what equipment I needed to fix my wheelchair, I was unsure but made the purchase, when I went to the shop they said it was the correct equipment and they fixed my wheelchair successfully, for about 60% of the cost of asking the manufacturer.

2 settembre 2024
Non scritta su invito
Logo di SLK Mobility

Risposta di SLK Mobility

Thank you for your review

Valutata 5 stelle su 5

Perfection from SLK

The usual excellent service form SLK. Item in stock, despatched within 24hr, great price! Everything a girl could dream of! Thanks!

6 novembre 2024
Non scritta su invito
Logo di SLK Mobility

Risposta di SLK Mobility

Thank you for the review

Valutata 5 stelle su 5

trustworthy

Very fast delivery, great service, cant fault this company,great help with Enquiries if you have to phone them.

4 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Appalling Attitude no customer service care

Please read this to help you avoid this seller and save you from anxiety and stress. These mobility scooter batteries were received via Parcel Force, Parcel Force will not return these to seller Mr Stephen Knell SLK Mobility. I called this company several times no one picked up my call, a message was left saying out of office until 04/11/2024 so unable to speak to them. Problem being no courier will accept them because they are classed as “HAZARDOUS”. Mr Knell said via email it’s difficult to find a courier. To make things worse I called Customer Service the Amazon agent sent an email to Mr Knell telling him to arrange a free collection and give a FULL REFUND ASAP. The reply from Mr Knell said he wouldn’t arrange the collection then said once these batteries were received he would deduct the cost of sending them to me. This company are obstructing Amazon’s Policy under the 30 day money guarantee, then saying he will deduct money for the delivery to my step fathers home. Mr Knell knows disabled customers are buying these, he is aware the problem we have returning them, he know many are so unwell to fight Customer Rights and just give up. This problem will be put on social media to warn others not to make the same mistake. This has been raised to Klarna, escalated to Amazon’s A-Z Guarantee Refund...they are fully aware how unreasonable this seller is, there is no way these can be returned. Mr Knell knows this, he is using Amazon to sell but he is not abiding by Amazon’s business policies. SLK Mobility Mr Knell is clearly obstructing the safe return back to him, on the advert no where does it say I pay for these being delivered and that I pay for the return I’m an Amazon Prime Member this is totally unacceptable. These were accepted to be returned by the seller on 01/10/2024 spent hours trying to find a courier called Amazon on 29/11/2024 explaining difficulties finding a courier. Mr Knell has sent several replies to my messages digging his heels in refused to help. He knows these need to be returned by 09/11/2024 the last day of my 30 day return. Amazon just can’t allow this seller to us the Amazon platform to sell his products for so many reasons he’s flouting Amazon’s policies even sending customer service a obstructing reply refused what he was told to do.

29 ottobre 2024
Non scritta su invito
Logo di SLK Mobility

Risposta di SLK Mobility

Hello

We are sorry there’s no one in the office this week, due to a family emergency we let customers know to contact us by email. You purchased the wrong size batteries even though the dimensions are on the listing, we cannot be held responsible for this. You can return the batteries for refund. You mentioned you are having difficulty returning so we said we can arrange this for you on 4th November. We are not sure what else you expect us to do.

Kind regards

Valutata 5 stelle su 5

Bought the 2 x Battery + Charger bundle…

Bought the 2 x Battery + Charger bundle .
Excellent service with very quick delivery, slight hiccup as the Batteries arrived but no charger !!
A quick email and Stephen was very helpful and arranged for the charger to arrive next day , which it did.
Excellent all round service and Highly recommended to all.

10 ottobre 2024
Non scritta su invito
Logo di SLK Mobility

Risposta di SLK Mobility

Thank you for your excellent review.

Kind regards

Valutata 4 stelle su 5

Bought 2 batteries that failed after…

Bought 2 batteries that failed after only 3 months after being on trickle charger..disappointing BUT when I claimed under warranty they replaced without any question..So very good customer service.Hopefully just a duff batch and the replacements will fare better...fingers crossed.

19 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Why don't you respond to voicemail messages left?

Called several times now only to face a voicemail stating my call cannot be taken just now so leave a message.
I have now left two messages regarding defective mobility scooter batteries and that I want them returned for testing under warranty, but I have not received single call back

13 settembre 2024
Non scritta su invito
Logo di SLK Mobility

Risposta di SLK Mobility

Hello

Our phone lines are extremely busy, if you leave a message with your phone number we will call you back. Please send us an email and we can arrange to test the batteries. Please ensure the batteries are fully charged.

Kind regards

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