Kenneth helped me with an outdated ooler. I ordered a Cube and I'm excited for the delivery.

The checkout "add to cart" button is poorly designed. I use brave browser, so the "add blocking"/"cookie tracking" features prevented the hovering button from appearing. I spent way too much effort realizing that. (Testing your site on two systems and two different browsers.)

Purchase process was clear, simple and fast.

The website was transparent and easy to follow. I had no questions because the information and instructions were concise and complete.

I followed the instructions online and chose what I wanted and made the purchase.
I can’t wait to get my Chilipad 2.0 and start sleeping again.

We bought a king size system with two dock pros last August. Since then both dock pros have leaked. The company replaced them and one of the replacements is also leaking now. Our wood floor was damaged and we can barely use the system. I would not recommend.

I called Sleep.me a month ago--days before 2.0 was released--and the woman who assisted me was very professional and thorough. That gave me great info and impressed me that the company is reachable.

It would have been a 5 star review, but there was no information in regard to what company (UPS, FedEx, etc.) was delivering the product and no tracking number. Informing me that if I want to track my package I need to download a shopping app is ridiculous.

I absolutely love my chiliPad. Don’t ever want to sleep without it. I recommend it to everyone.

I have loved using this chili pad for about 8 years now. I especially appreciate the customer service that I have received over the years. They are always responsive, helpful, and provide loyalty discounts when appropriate. I highly recommend!

I was unable to enter my coupon code and accidentally purchased without getting the discount. I called the help center. Voicemail left

Quick to answer. Personal touch with a nice on topic story and very helpful.

First, the equipment -- no hitches, no glitches-- and the basic system helps me very much. It does what it sells.

Second, the tracker provides very important sleep analysis. It is much more accurate than my watch apps. This is invaluable to me since I have problems achieving healthy sleep, and it allows me to monitor and tweak my sleep hygiene.

Third, the customer support is indispensable. If the tracker isn't set up perfectly, the system loses its most valuable characteristics. This was not easy for us. The setup came at a bad time: Chilipad and Sleep.me have overlapping information online, and clear instructions were not easy to find. I could not find them. It was not easy to discern what info was up to date and what was outdated. Icons and wording varied. I think this has a lot to do with the Feb 2026 update/change, and I hope it will get resolved.

THIS: In the meantime, the Chilipad support team was indispensable, and I must say they have incredible patience and perseverance. They were willing to keep troubleshooting long after I wanted to give up, and they followed up (email) on calls to see how it was going. I think we had every possible glitch an online system can have, including power and internet outages and multiple home networks. The support team is made up of actual, real people, and I probably drove a couple of them crazy. But I am thrilled. Thank you.

Note: Do not underestimate the value of their written support requests at Sleep Solutions Zendesk.
I got faster-than-expected, complete, and concise instructions. I'm not an easy customer, and I'm impressed.

My wife likes a cold bed, and I like a warm bed. My wife would never want to sleep without this device! She wishes that it could even go colder.

I'll be honest, if I would have written this review years ago, I'd have given 1 star. But my understanding is that the company has undergone a shift in Ownership and Management and now promises parts availability post warranty. Mine is a long story as it started with the very first Chili Cube which lasted for many many years without any issues. It was actually still functional when I gave it away to upgrade to the flagship system at the time, Ooler. Ooler cost twice as much as the entry cube, had really nice advance app control and features, but the line suffered from an, often, fatal known temperature safety control circuit which could be reset over and over until it couldn't any longer rendering it a paper weight. Owners and management at the times solution was to simply tell you it couldn't be fixed and offered a 25% discount on a new one. Problem is 25% of $1000 plus was still way too much to pay for replacing something that really should have been recalled. So that's my bad experience, but still had those many many years of continuous great use from the first unit, but I simply didn't have enough discretionary money to buy a whole new unit and was frankly scared to do so at that point. 4 or 5 years layer, taking hormone therapy for cancer treatments, I'm having horrible night sweats and not sleeping, so thought I'd do a little NEW research via AI on the current state of sleepme. What it noted is that it had, not surprisingly, a change in ownership and management for the better and that part of that change was that they're now offering post warranty parts availability for those who are capable of making repairs on their own, which is definitely me as an avid DIYer. Of course, now, 4 or 5 years of inflation later, their flagship model is selling for way more than the defunct Oolers, so I opted for another entry level Chili Cube which served me so well all those years and new management still offered a little bit of good faith help. I liked the advanced features of the high end model, but, still a bit gun shy and budget restricted, decided to go with "less to break" philosophy of the simpler model. Have slept great again since it's arrived as well as sleeping better knowing that I'll be able to purchase parts post warranty down the road. I do miss the phone app control, variable sleep temps you could program to cycle during the night and the warm awake feature of the high end model, so I'd still recommend those models if you have that kind of money laying around, based, of course, on the ability to repair them yourself post warranty with the new "available parts" policy.

I’ve been using a Chilicube from Sleepme for about 4 years and it has made a huge difference in my ability to get a good nights sleep. My family rolls their eyes about it, but I even pack it for vacations! Sadly my first unit just died, but it lived a good life. Thankfully they offer certified refurbished ones.

Absolutely love my new ChiliPad. Menopause has not been kind when it come to sleeping and this chilipad keeps me cool and comfortable. Don’t want to ever sleep without it.

Hugo was prompt with his replies. I was expecting the whole process to take days, not minutes. Good job.

Terrible experience. Would not recommend. They do not honor their word.