Slatersmotorgroup Recensioni 

I would highly recommend Slaters and wouldn’t hesitate in purchasing from them again. There’s no pushy salesmen but they’re always on hand if needed. I dealt with Michael throughout who kept me updated at every stage of my purchase. All of the staff were extremely friendly, very approachable and professional at all times. My car was fully serviced and MOT’d and even came with a beautiful bouquet of flowers. Thank you to everyone at Slaters, I will definitely be back!

Avoid this company at all costs, this money I placed a refundable deposit on a BMW as I was using my own finance company they had carried out there checks and said the can’t work with this business as there accounts have no money on them.

I asked to cancel the car and have my deposit back and the salesman Lewis said it’s non refundable there is no documents to back this up and no contract that have been signed. He then rudely said I will get my Manager to phone you which I am still waiting.I have lost £200 but could have been easily £35,000 I am now taking further action. If they can’t afford to return a deposit how can they return the full price of a car if there are any problems after the sale????

I purchased a car from Slaters Sunderland after paying a deposit at the beginning of December 2025 and collecting the vehicle on 19 December 2025. One issue I had from the outset was that the warranty period started before I even collected and used the car.
Within the first week of ownership, the rear lights developed a fault. I was informed that the vehicle required a rear bumper trim, yet it took almost eight weeks to resolve despite numerous emails and complaints on my part.
More recently, the head unit failed completely. As I live around three hours away from the dealership, I contacted the warranty company, who suggested a garage that later advised they could not carry out the repair. I then sourced another garage myself and paid £380 to have the issue fixed. Both the warranty company and Slaters initially refused to reimburse me. After two weeks of emails, phone calls and being largely ignored, Slaters eventually offered £150 - less than half of the repair cost.
The law states that faults arising so soon after purchase (6months) should have been dealt with promptly and at no expense to me. Instead, I have had to spend considerable time, money and effort resolving issues that should have been straightforward.
The after-sales service I received from the salesperson, M..., was disappointing. Once the sale was completed, I felt that my concerns were not taken seriously. I also paid approximately £1,000 for an RAC warranty which, in practice, has offered very limited assistance.
Based on my experience, I would not recommend Slaters Sunderland and would encourage prospective buyers to carefully consider the quality of the after-sales support before purchasing a vehicle from them.

I bought a VW T-Cross in tip top condition, the used cars are quality, the staff are sublime, I felt very comfortable, everything was explained and done for me. I bought my previous used car at Slaters, kept it for four years with barely any problems. Thank you!

I purchased my car from Slaters motor group this week. Michael help me find the right car for me. Once I had the test drive I knew the car was for me. The car was prepared, serviced and MOT. Which I’m very happy with. All the staff in the show room are very helpful. I would definitely recommend purchasing a car from Slaters Motor group. Thanks Again Michael and Jason

Great company to deal with would definitely recommend

I had the lovely Kevin, helped me with a part exchange and made sure my new car was well and truly ready and in the best shape before passing it over to me. All paperwork sorted in house and you are then given a file with all information in for future. Thankyou so much Kevin !!

Shocking experience. Jody was rude and unprofessional

I had a great experience getting my new car from slaters! They were warm accommodating and they got the job done so quickly. I came in on Wednesday to buy the car, they managed to get a fresh MOT from on it by the next day and did the exchange on Friday. I was seen to by Dave and Michael who are a pair of top blokes not just great at their jobs but made it an enjoyable experience. On top of all that they gave me flowers. I fully recommend this garage to anyone as they have an amazing selection of cars, and an amazing team.

I have just taken delivery of a mini countryman from Slaters in Sunderland. I dealt with Michael all the way through, he was professional and friendly, responded quickly and answered all my questions, even though some of them were a bit silly! The customer care is amazing, they even delivered it to my door free of charge and with a surprise bouquet in the passenger seat well. Honestly I couldn't recommend Michael and Slaters enough, please check them out. My car is immaculate, perfect drive, priced really well and lots of checks done before delivery, full years MOT and free RAC cover with the option to extend.

I contacted Slaters about a car and lewis immediately got in touch , we arranged to view the car as i was off to London and he was such a professional, no pressure at all . I viewed the car and took it for a test drive, we agreed few bits to be done alloys sprayed etc I paid a deposit and the car went off for MOT and service , everything was so plain sailing , excellent communication and he kept me up to speed with cars progress, this car had just come in , such a lovely place , friendly staff and beautiful stock, this place i would definitely use again , i was even surprised with a bouquet of flowers and a hug , i have had no problems whatsoever with this car , the whole process start to finish, my husband was tempted to buy and he said he would buy there , no hard-sell at all .

Great customer service. Wasn't pressured to buy but salesmen were very helpful when needed. Helped me with paperwork and I'm so happy with my choice of car. Highest recommended thank you for the flowers

I would avoid buying or using this company for repairs. Bought a car, cash purchase and it lasted 4weeks before it broke down. It cost over £300 to have it towed back to the company. It has took 7 weeks for them to repair it. They were not open, honest or transparent about the difficulties or time frames on when the car will be fixed. We were promised it would be completed on two different dates and it was not done. On the 2nd promised time no communication from the company to advise what was happening. The company only got in touch when advice was sought from citizen advice and had to progress through legal processes.

Throughout the 7 weeks, there was very little communication from the company. We have constantly had to contact them for updates. They were unable to offer a loan car until the 6th week.

I would hate for another customer to have to go through the stress I have experienced.

It would have been helpful if the company were open and honest about timeframes and problems from the start. It would have been helpful for the company not to have promised the car would be repaired on two different dates. It would have been helpful if the company had rang us to say it wasn’t ready and why on the day they promised it would be. It would have been helpful for the company to offer a loan car before the 6th week.

There company advised that they wished they changed the whole gear box and not just the part. They also said they were sending it to a specialist company to reprogram which apparently had shut. There was very little trust left with the company at the end of this interaction. The company refused a refund.

Very bad experience buying a faulty car and now in dispute and they're acting very badly. Not worth the risk.

I would highly recommend slaters motor group & service

Am on to my 4th vehicle with them 😍😍

The best part about slaters motor group is there’s no fuss - no stress - no pain-

The service team is amazing never any issues

I would highly recommend

Recently renewed my car with Slaters, and I particular like to highlight the customer service form Jason, he went above and beyond for me and I will forever be grateful, fantastic service

Bought a new car recently and couldn't fault the service from the whole team, in particular Jason who was professional and efficient. I feel as if I was helped through my whole journey and I'm extremely satisfied. Would highly recommend.

Thanks again.

WOW, I must say that Jason was fantastic in the way he supported me in choosing a car when I needed to replace mine. He guided me through the range of cars that suited my budget and made sure that I was getting what what right for me. He listened to me and worked with me in a way that I did not feel any pressure, the whole process was done in a way to meet my needs, at an affordable price and I left with confidence that I had made the right decision to buy my car from Jason at Slaters. Thank you

Brilliant services.
Bought my first car from this place. Wonderful team. Perfect service couldn’t be any happier. Especially thanks to Jason. He made the entire process a million times easier truly could not get any better service elsewhere!!

Had my car in for service and the customer service was first class, customer care, timeliness of the work carried out, value for money and the positive way they communicated with me made me feel valued and respected.