Skyscanner Recensioni 

Risposta di Skyscanner

3 mag 2026

Hello Nadeem, 

Thank you for taking the time to leave a review. We are happy to hear that you had a good experience. 

With regards to your feedback for better access, we would appreciate it if you could share further details and your ideas by contacting our Support team using the link below. 
https://help.skyscanner.net/hc/en-gb/requests/new 

We are always striving to improve the user experience, and feedback from our users is very important to us. 

Thank you again. 

Kind regards, 

Tegan

Risposta di Skyscanner

2 mag 2026

Hello there, 

Thank you for taking the time to leave a review. I am sorry to hear that you have not had a positive experience. 

To provide some context, Skyscanner is a travel search engine that helps you find the best travel options for flights, hotels and car hire. After finding what you are looking for on our platform, you are redirected to your chosen travel provider to make the booking with them directly. The travel provider you book with manages your booking. Therefore, Skyscanner doesn't have access to the booking details or correspondence from the travel providers once users have redirected from our site. 

However, we would appreciate it if you could share further details about your experience. Please contact our Support team using the link below, who will be happy to look into this further and support you as best as they can. 

https://help.skyscanner.net/hc/en-gb/requests/new

Thank you again for your time and feedback. 

Kind regards, 

Tegan

Risposta di Skyscanner

25 apr 2026

Hello Ramiz, 

Thank you for taking the time to leave a review.

I am sorry to hear that you have not received your e-ticket from the third-party travel agent, FlightNetwork, after finding your flights on Skyscanner and are finding it difficult to contact them. 

We understand how frustrating this can be. To help provide some context, when bookings are made with online travel agents such as FlightNetwork, the travel agent will have to confirm the booking with the airline before they are able to confirm the booking and issue the tickets to the customer. Whilst this is usually quite a quick process, it can sometimes take up to 72 hours.

There can also be other reasons as to why the tickets may not have been received yet, such as technical issues on the travel provider's side or a typing error in the email address provided when making the booking, for example.  

As a travel search engine, Skyscanner does not handle or have access to any bookings. However, to help support you, I have emailed you directly. Please keep an eye out on your inbox for our email. 

Thank you once again for your time and review. 

Kind regards, 

Tegan

Risposta di Skyscanner

22 apr 2026

Hi Faizal,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience with BudgetAir after finding your flights on Skyscanner.

Skyscanner is a travel comparison site and app that helps travellers compare options for flights, hotels, and car hire. Once you choose a travel provider, you enter your details and complete the booking directly with them. This means we do not have direct access to the booking, but we're always happy to help where we can. 

As you’ve already shared your account details with us, we’ve now contacted the BudgetAir team on your behalf and asked them to look into your request, and clarify your ticket's terms and conditions. We’ve also contacted you directly so we can keep you updated.

It's worth mentioning, in the meantime, that changes to a booking are usually subject to the fare conditions and the airline’s rules. As an online travel agent, BudgetAir can only make changes where the airline allows this.

Thank you again for your feedback, Faizal. We look forward to hearing from you and helping to move this forward.

Kind regards,

Luisa