SIXT ride Recensioni 

182
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Ich habe den Premium Service in Singapur und auch in Sydney in Australien 3 x innerhalb einer Woche genutzt und kann sagen, dass alles bestens geklappt hat. Freundlichen Fahrer und die Autos haben... Leggi di più

Valutata 1 stelle su 5

Völlig überteuert und unkomfortabel. Wir waren 3 Personen und mussten uns zu dritt mit Koffer hinten ins Fahrzeug quetschen. Der Fahrer hatte 2 Kindersitze im Auto, so dass unser Gepäck nicht vollst... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Alles bestens, Fahrer kam auf die Minute pünktlich und hat eine schnelle, staufreie Strecke durch Berlin zum ICC gefunden. Unglaublich😉! Fahrer war darüber hinaus sehr freundlich, angenehm zurückhalt... Leggi di più

Valutata 5 stelle su 5

Unsere Abholung am JFK hat gut geklappt, obwohl die Fahrer aktuell wegen der Bauarbeiten nicht ins Terminal kommen können. Wir haben praktisch schon kurz nach der Landung eine WhatsApp erhalten und u... Leggi di più

Dettagli dell'azienda

  1. Servizio di limousine
  2. Servizio di navetta per l'aeroporto
  3. Servizio di taxi con minibus
  4. Servizio taxi
  5. Servizio di trasporto con accompagnatore
  6. Servizio di trasporto

Scritti dall'azienda

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 700 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

182 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 72% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(182)

179 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Mein Mann fuhr heute morgen ca.200 km…

Mein Mann fuhr heute morgen ca.200 km zum Flughafen München..
Der Fahrer kam überpünktlich trotz heftigem Schneefall, und alles lief prima.
Ein ganz ganz grosses Lob an den noch sehr jungen Top Fahrer Ricards Grauze.
Vielen lieben Dank, und weiter so.

20 febbraio 2026
Non scritta su invito
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Risposta di SIXT ride

Hallo Frau Kuyomah,
Vielen Dank für Ihre positive Bewertung. Wir bedanken uns herzlich dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns darauf, Sie beim nächsten Mal wieder begrüßen zu dürfen.

Valutata 2 stelle su 5

FIRST booked but ECO seating in EQS

5* service, bookings work well, everything always on time (i did multiple bookings)
with a big BUT

Mercedes EQS with standard rear seats is considered 'FIRST' .. these are non-adjustable, short, bad plastic seats .. SIXT needs to get the car ratings wrong.
With FIRST i expect a comfortable car, like it is advertised (BMW7,Mercedes S) but not a seat comfort which is economy at most.
Until this gets fixed by SIXT (which it probably won't) i will not book this class, if even with SIXT, again. They offered a discount for the next trip, but i break my back with that FIRST experience ..

31 gennaio 2026
Non scritta su invito
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Risposta di SIXT ride

Thank you for your feedback — we truly appreciate it.
We’re sorry to hear that the Mercedes EQS did not meet your expectations for our FIRST category, particularly regarding rear seat comfort. We understand that customers booking this class expect a premium experience, and we take your comments seriously. Your feedback has been shared internally for review.
We regret that this experience impacted your confidence and hope we can welcome you again soon to provide the experience you expect.

Valutata 1 stelle su 5

Ich bin SIXT Aktionär wird an Flughafen stehen gelassen

Ich bin SIXT Aktionär und habe am 8. Januar SIXT ride am Frankfurter Flughafen gebucht Der Fahrer hat mich am Flughafen stehen lassen und mich nicht mitgenommen, weil ich auf meine Koffer Verspätung paar Minuten warten musste. Obwohl ich Business geflogen bin und Business Fahrzeug gebucht hatte, wurde ich sehr enttäuscht. Das macht man nicht mit einem Aktionär.

8 gennaio 2026
Non scritta su invito
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Risposta di SIXT ride

Vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns leid zu hören, dass Ihre Abholung am Frankfurter Flughafen nicht wie geplant verlaufen ist. Leider konnten wir die von Ihnen beschriebene Fahrt nicht eindeutig in unserem System finden.
Bitte zögern Sie nicht, unser Support Team zu kontaktieren, um weitere Informationen oder Klärung zu erhalten.

Um reibungslose Flughafenabholungen zu ermöglichen bietet wir für jede Fahrt eine kostenlose Wartezeit von 60 Minuten an, und Sie haben die Möglichkeit, während der Buchung eine zusätzliche Pufferzeit für Gepäckabholung oder Ähnliches zu wählen.
Wir sind stets bemüht, Ihnen den bestmöglichen Service zu bieten und hoffen, Ihr Vertrauen in SIXT ride bald wiederherstellen zu können.

Valutata 3 stelle su 5

Sixt Ride in Zurich and…

I was using Sixt Ride in Zurich and Brussels, drivers never are on time, they should be standing with a sign waiting for us and not the other way around.

16 gennaio 2026
Non scritta su invito
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Risposta di SIXT ride

Dear Avi,

Thank you for sharing your feedback regarding your recent experience with Sixt ride. We sincerely apologize for the delays you encountered in Zurich and Brussels. Your time is incredibly valuable, and we understand how frustrating it can be when your expectations are not met.

We take your feedback seriously and recognize the importance of punctuality and effective communication at pickup locations. We are committed to reinforcing our standards with all our partners to ensure that we consistently provide a seamless and enjoyable ride for our customers.

We genuinely appreciate your input as it helps us improve our services. We hope to have the opportunity to provide you with a better experience in the future.

Thank you once again for reaching out.

Valutata 4 stelle su 5

Pick-up at BCN airport

The communication right after the landing with the driver was excellent.
His attitude and friendliness was suberb.
His car was clean and the ride was smooth.

24 dicembre 2025
Non scritta su invito
Valutata 3 stelle su 5

Business gut - Ride schlechter geworden

Jahrelang sehr zufrieden, aber in letzter Zeit insbesondere bei günstigen Ridefahrern ärgerliche Situationen.
Immer häufiger sind Fahrer bei Flughafenabholung noch nicht da oder warten nicht am Ausgang, sondern man muss sie am Parkplatz suchen.
Business gut, Ride nicht mehr empfehlenswert

25 dicembre 2025
Non scritta su invito
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Risposta di SIXT ride

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns, dass Sie über viele Jahre hinweg mit unserem Service zufrieden waren, und bedauern, dass es in letzter Zeit zu ärgerlichen Situationen gekommen ist, insbesondere bei der Ride Kategorie. Es tut uns leid zu hören, dass Fahrer bei Flughafenabholungen nicht pünktlich am Ausgang warten und Sie sie stattdessen am Parkplatz suchen müssen. Dies entspricht nicht unserem Standard, und wir arbeiten daran, die Zuverlässigkeit und den Komfort unserer Ride Kategorie zu verbessern. Wir schätzen Ihr Feedback sehr, da es uns hilft, gezielte Maßnahmen zu ergreifen, um die Qualität unseres Services zu erhöhen. Unser Ziel ist es, Ihnen sowohl bei Business- als auch bei Ride-Fahrten eine reibungslose und angenehme Erfahrung zu bieten. Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, unser Kundenserviceteam zu kontaktieren. Wir hoffen, Sie bald wieder bei SIXT ride begrüßen zu dürfen und Ihnen den Service zu bieten, den Sie erwarten und verdienen.

Valutata 5 stelle su 5

Positives Gesamterlebins

Pünktliche Abholung, gepflegtes Fahrzeug, zuvorkommender Fahrer, Gratis-Wasserflasche, sichere Fahrt, pünktliche Ankunft. Lediglich ein etwas hoher Fahrpreis für eine vergleichsweise kurze Strecke.

5 gennaio 2026
Non scritta su invito
Valutata 3 stelle su 5

Terrible communications leading to frustration

Booked pick up LHR T4 after flight scheduled to land about 12:00. Arrived in Arrivals about 13:00 and no driver. Wanted to contact SiXT to ascertain reason for this but there are no phone numbers to contact them on any information or documentation. Much searching on Google found a UK number and after much discussion and transferring to different people finally got to talk to the driver. Apparently I had booked a 90 minute buffer which meant that then driver was not going to appear before 14:00 although this was a surprise to me.
The driver was officially unable to contact me until they arrive at the Terminal and I had no way of contacting them. The driver was only 20 minutes away and agreed to come to the Terminal and picked us up and took us to our destination quickly and efficiently
SiXT really need to facilitate their communication systems and at least allow their customers to contact their representatives in the appropriate country and preferably the driver to avoid unnecessary tension and uncertainty. Why the secrecy about phone numbers? It serves no purpose other than to frustrate their customers and drivers.
SiXT will not be on my preferred supplier list next time

9 dicembre 2025
Non scritta su invito
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Risposta di SIXT ride

Dear Mrs. Laurie Wilson,

We sincerely apologize for the poor communication experience you encountered during your recent airport pickup at LHR Terminal 4. We understand how frustrating and stressful this must have been, especially after a long flight when you simply wanted reliable, transparent service.

We would welcome the opportunity to discuss your experience further and explore how we might restore your confidence in our service. Please feel free to contact us directly at ride@sixt.com with your booking reference, and our customer service team will ensure your feedback reaches our operations management for immediate review.

We hope to have the opportunity to restore your trust and demonstrate the level of communication excellence you rightfully expect from us.

Sincerely,
SiXT Customer Service Team

Valutata 5 stelle su 5

Awesome !

Booked a chauffeur ride in Munich lately. Driver was super nice , car was clean - Had an incredibly smooth ride , thank you SIXT ride!

5 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Booking premium chauffeur services

Booking premium chauffeur services through Sixt Ride is incredibly straightforward and user-friendly. My driver was exceptionally professional throughout the entire journey. The favorite driver feature is a game-changer—I immediately added my driver to my favorites, and I'm delighted that I now consistently get paired with the same excellent driver for most of my bookings. This consistency makes every ride feel reliable and personalized.

1 dicembre 2025
Non scritta su invito

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