SIXT ride Recensioni 

182
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Ich habe den Premium Service in Singapur und auch in Sydney in Australien 3 x innerhalb einer Woche genutzt und kann sagen, dass alles bestens geklappt hat. Freundlichen Fahrer und die Autos haben... Leggi di più

Valutata 1 stelle su 5

Völlig überteuert und unkomfortabel. Wir waren 3 Personen und mussten uns zu dritt mit Koffer hinten ins Fahrzeug quetschen. Der Fahrer hatte 2 Kindersitze im Auto, so dass unser Gepäck nicht vollst... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Alles bestens, Fahrer kam auf die Minute pünktlich und hat eine schnelle, staufreie Strecke durch Berlin zum ICC gefunden. Unglaublich😉! Fahrer war darüber hinaus sehr freundlich, angenehm zurückhalt... Leggi di più

Valutata 5 stelle su 5

Unsere Abholung am JFK hat gut geklappt, obwohl die Fahrer aktuell wegen der Bauarbeiten nicht ins Terminal kommen können. Wir haben praktisch schon kurz nach der Landung eine WhatsApp erhalten und u... Leggi di più

Dettagli dell'azienda

  1. Servizio di limousine
  2. Servizio di navetta per l'aeroporto
  3. Servizio di taxi con minibus
  4. Servizio taxi
  5. Servizio di trasporto con accompagnatore
  6. Servizio di trasporto

Scritti dall'azienda

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 700 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

182 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(182)

178 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We had a great day in Doha

We had a great day in Doha. With a 12 hr layover, we used SIXT to drive us around the city for 9 hours. It was perfect! We got to see so many things in a short period of time. Our driver was excellent- he was a great driver and very kind. We highly recommend this service.

9 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Do not book at Istanbul airport (SAW)

Do not book at Istanbul airport (SAW). Nobody waited after arrival. You are directed to a house outside of the airport and they let you wait 30 minutes for transfer. Then driver tells you to lie to the police about why you sit in the car. Very strange and not reliable

27 agosto 2026
Non scritta su invito
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Risposta di SIXT ride

Dear K G,

Thank you for your review.

We are deeply sorry to hear about your experience — this is not the level of service we provide or accept. And what you have described, particularly being asked to mislead authorities, is something we take extremely seriously.

We would like to investigate this with the local service provider directly. Please reach out to us at ride@sixt.com with your booking details so we can look into this as a priority.

Kind regards,
Your Sixt ride Team

Valutata 5 stelle su 5

Sixt Ride in Singapur und Sydney

Ich habe den Premium Service in Singapur und auch in Sydney in Australien 3 x innerhalb einer Woche genutzt und kann sagen, dass alles bestens geklappt hat. Freundlichen Fahrer und die Autos haben der Kategorie entsprochen, die gebucht auch wurde.

22 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Much too expensive compared to Grab or…

Much too expensive compared to Grab or Uber, even with Amex Voucher. Many times extra wait times were billed without reason. Was sorted out later, but annoying.

20 agosto 2026
Non scritta su invito
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Risposta di SIXT ride

Dear Alex,

thank you for your feedback.

While our pricing may be slightly higher than Uber for your desired journey, there's an important distinction: every driver on our platform is professionally licensed, thoroughly trained, and fully insured, ensuring your complete peace of mind.

We do offer on-demand and taxi services on our platform as well, which are comparable to Uber in pricing and service type.
For an elevated experience, you're also welcome to book in our Business or First class segments, where you'll be matched with luxury vehicles and professionally dressed drivers in suits and ties.

We are sorry to hear that incorrect waiting time charges were applied on any of your bookings. Please feel free to reach out to us at ride@sixt.com and we can look into the issue thoroughly.

We look forward to having you on board again soon.

Best regards,
Your Sixt ride Team

Valutata 1 stelle su 5

Booked a SIXT ride pickup at Newark…

Booked a SIXT ride pickup at Newark Airport (EWR), specifically because they let you reserve multiple car seats in advance and offered in-terminal meet & greet — important for us since we were traveling with three young children (ages 2, 5, and 7) all requiring car seats. We paid a real premium for this over standard rideshare options because of that.
Our driver was on-site, in contact with us by phone, and agreed to wait a few extra minutes when we said we were running slightly behind. He left anyway, without further warning. When we called SIXT's hotline immediately afterward, we were told no replacement driver could be provided — despite their own booking conditions stating they'd "find an alternative solution" in exactly this situation. We ended up having to arrange a last-minute substitute ride without car seats for the kids.
Then SIXT charged us the full fare and sent a cancellation notice falsely claiming the driver and support team "were unable to locate or contact" us. We have text messages proving continuous contact right up through their own stated cutoff time. When we disputed this, their written response gave a different, inconsistent explanation, and their customer service simply redirected us back to the same team that had already denied the refund.
The specific feature we paid extra for — reliable pickup with advance car seat booking — is exactly what failed, and the company's own explanation for what happened doesn't hold up against their own records. Would not trust this service for anything involving young children or a tight schedule.

10 agosto 2026
Non scritta su invito
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Risposta di SIXT ride

Dear T Silver,

Thank you for sharing your feedback.

We were sorry to hear about this unfortunate experience. We understand how difficult it must have been, especially considering that you were travelling with young children.

As you are aware, we have already been in discussion regarding the specifics of this case, and we have reviewed the matter carefully.

We would not want any aspect of what occurred, or our response to it, to remain unclear to you. If you would like to revisit or clarify any point raised, we warmly encourage you to reach out to us directly at ride@sixt.com, where our team will be happy to continue the conversation.

Kind regards,
Your SIXT ride Team

Valutata 1 stelle su 5

Chaosclub oder nur Missverständnis?

Es kam in München am 15.8. zu einer Sperrung der Landebahn und zu Verspätungen. Jeder wusste das, nur Sixt nicht. Dann wurde es abenteuerlich, Sixt stornierte die Buchung, plötzlich war ein neue Buchung da, und auch ein Fahrer war zur Stelle und beförderte mich. Und Höhepunkt: mir wurde die Fahrt ZWEIMAL in Rechnung gestellt, auf eine Rückerstattung warte ich genau so wie auf die Beantwortung von etlichen Mails.
Bucht eure Fahrten lieber woanders.

Auch nach 10 Tagen keine Mail, kein Anruf, keine Rückbuchung. Sixt Ride schuldet mir immer noch 50 Euro.

15 agosto 2026
Non scritta su invito
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Risposta di SIXT ride

Sehr geehrte/r Viol,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu schildern. Wir verstehen, dass der Tag am Münchner Flughafen aufgrund der Streckensperrung und der damit verbundenen Verspätungen bereits stressreich war, und wir schätzen es, dass Sie uns Ihre Erfahrung mit unserem Service mitgeteilt haben.

Wir haben Ihre Nachrichten zu diesem Thema erhalten und werden uns so schnell wie möglich bei Ihnen melden. Für weitere Rückfragen stehen wir Ihnen jederzeit unter ride@sixt.com zur Verfügung.

Ihr SIXT ride Team

Valutata 5 stelle su 5

Immer wieder schön

Immer wieder schön, Pünktlich am Flughafen abgeholt zu werden. Besonders zu erwähnen sind die immer gepflegten Fahrzeuge und die freundlichen Fahrer.

15 agosto 2026
Non scritta su invito
Valutata 2 stelle su 5

1 good, 1 bad, left stranded

I book two 1-way rides for a concert. The ride to the concert was great, showed up on time, got us there quick and comfortable.

The return ride cancelled on me 5 minutes after they were supposed to pick me up. I have book the ride at least a week ahead of time.

18 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Besser geht nicht

Besser geht nicht. Unser Fahrer war 15 Min. vor Abfahrt bereit. Top Auftritt, freundlich und kompetent. Ich buche nur noch Sixt Ride.

8 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Völlig überteuert und unkomfortabel

Völlig überteuert und unkomfortabel.
Wir waren 3 Personen und mussten uns zu dritt mit Koffer hinten ins Fahrzeug quetschen. Der Fahrer hatte 2 Kindersitze im Auto, so dass unser Gepäck nicht vollständig in den Kofferraum passte. Er hatte Kommentar, dass er danach 2 Kinder transportieren müsse. Nicht akzeptabel, für einen Preis der fast doppelt soviel kostet als ein Taxi

27 luglio 2026
Non scritta su invito
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Risposta di SIXT ride

Sehr geehrte Frau Niederle,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen.

Es tut uns leid zu hören, dass Ihre Fahrt nicht den Erwartungen entsprochen hat, die Sie – zu Recht – an unseren Service stellen.

Das von Ihnen beschriebene Erlebnis, insbesondere hinsichtlich des Komforts und der Gepäcksituation, sollte selbstverständlich nicht der Standard sein, den wir unseren Fahrgästen bieten.

Wir würden diesen Fall gerne näher prüfen und gemeinsam mit Ihnen eine Lösung finden. Bitte zögern Sie nicht, uns unter ride@sixt.com zu kontaktieren – wir helfen Ihnen gerne weiter.

Ihr SIXT ride Team

Valutata 5 stelle su 5

Stress free business travel…

I’ve used the car service multiple times during my business travels in Germany and the interactions have been satisfactory, the service is easy to book, easy to adjust times/locations when needed, the service has been prompt, vehicles have been nice or at the least adequate, and price reasonable (compared to uber and taxi). I highly recommend when you need reliability and stress free business travel. Drivers are prompt, courteous and responsible. Vehicles are what you would expect from a good car service.

27 luglio 2026
Non scritta su invito

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