Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 4 stelle su 5

Would have given 5 stars but long dispatch nearly two weeks to receive order. Item arrived broken, contacted customer service by chat and email and received quick assistance. Sent item back and receiv... Leggi di più

Valutata 5 stelle su 5

We purchased a Franke kitchen tap recently. Service was excellent and delivery was swift. While the tap wasn’t compatible, we had amazing service from Sandra. I would thoroughly recommend Modern Kitch... Leggi di più

Valutata 5 stelle su 5

Purchased sink unit for our new kitchen back in 2021 - all went smoothly and pleased with unit. Just recently noticed a small leak around the seal area of the waste outlet. Contacted Modern Kitchen fo... Leggi di più

Valutata 5 stelle su 5

Ordered early on recommendation from reviews. Order delivered on specified date. Blanco sink and tap fitted today and look lovely. Great value. Only gripe is the 2 year warranty which I queried as bla... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

828 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

BE WARNED

BE WARNED - Don’t buy Blanco products from them. They are NOT authorised Blanco retailers. Blanco will not accept warranty claims and refer you back to Modern Kitchen Appliances- who do not answer any emails about defects/warranty claims and have no phone number. They have no interest in resolving any after sales issues.

12 ottobre 2024
Non scritta su invito
Logo di Modern Kitchen Appliances

Risposta di Modern Kitchen Appliances

Thank you for your feedback. I'm really sorry about that , from what I can see our team has been in contact with yourself . After checking your case , it look like the claim team was rejected due that mechanical damages aren't covered under warranty terms and conditions.
Kind regards
Modern Kitchen Team

Valutata 5 stelle su 5

Great Service

I bought a lovely mixer tap for my kitchen. It was an excellent price and the delivery was very fast. I had an issue with a missing part, not Modern Kitchens fault, they were very helpful and found a replacement really fast.
Would highly recommend this friendly company

30 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

MKA are not authorised sellers - don’t use them

We bought a blanco sink from MKA for nearly £500 for a new kitchen. When we opened the box to install it was found to have cracks in 3 corners. When we complained we were advised that as we did not report this within 7 days they would not replace or refund. I contacted Blanco who advised me that MKA are not an authorised seller of their products and so their manufacturer guarantee is not available- which it would have been though an authorised seller. The reality is MKA “source” products from who knows where and as such should not be used to save a few pounds - that are not worth it and did not care about customer service.

The response from MKA is incorrect - under the Consumer Rights Act all customers have up to 6 months to reject any item and it is for the retailer to provide the evidence that it was delivered properly and intact which MKA failed to do or even recognise consumer rights. As stated they are a reseller and are not to be as trusted as an authorised retailer of Blanco Sinks.

17 agosto 2024
Non scritta su invito
Logo di Modern Kitchen Appliances

Risposta di Modern Kitchen Appliances

Thank you for taking time to express your feedback .

As per our correspondents you bought your sink in May 2024 and first contact in regards of damage was made after 4 months from the delivery date.

As per our policy customer is obliged to check item after receiving it or up to 7 days later and contact us. Unfortunately after such a time we are unable to accept it due that we are unable to clarify how the damage occurred. Moreover after such a time we are also unable to claim it with our transport company.

All Blanco products comes with 2 years warranty which goes through us directly and your case was treated as accidental damage which is not cover by warranty terms.
We are very sorry about it but we were unable to accept it .

Kind Regards
Modern Kitchen Claim Team.

Valutata 5 stelle su 5

Great service

I bought a kitchen mixer tap, however before buying I used their online live chat to answer some of my queries. They were responsive and helpful.

Once the order the placed, the item was sent out the next working day. I was able to track the order once I had confirmation it was dispatched.

16 settembre 2024
Valutata 1 stelle su 5

I wish I could give a 0 rating

I wish I could give a 0 rating, but nor possible, took my money straight away. My sink says in transit since a week, Overnight courier although it hasn't came. No tracking no phone number to contact. Avoid this company at all costs. Not even sure if I will get my sink!

27 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

I ordered a ceramic hob and it was…

I ordered a ceramic hob and it was delivered next day free of cost. I tried other shops but was charged £30 and I had to wait for four five days before delivery.
I am very sorry that this company doesn't sell dryers otherwise I would purchase one.
Well done Modern Kitchen Appliances.

13 agosto 2024
Non scritta su invito

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