Fantastic customer service from Simplespex. A special thank you to George, who was extremely helpful throughout. I sent my glasses to them only the other day, and they have already completed the work... Leggi di più
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I am delighted with my repair from Simplespex.. i laid on my Tom Ford reading glasses, breaking one arm completely and bending the other. I was told by my local optician that they were irreparable and... Leggi di più
I have just received my latest pairs of Zeiss varifocals back from Simplespex. I have been a customer for many years now and am on my 9th pair. George is just the best. Always prepared to answer my qu... Leggi di più
Top notch service! Only online company I found that offers Cocoa Mint frames so decided to give it a go having read the reviews. Was apprehensive as have never used an online glasses service and need... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We provide prescription glasses and sunglasses repairs, prescription lenses (including reglazing your own frames), branded varifocal and driving lenses from Essilor, Zeiss, Seiko, Hoya and more. We also provide new frames and various glasses customisation services.
Informazioni di contatto
Regno Unito
- simplespex.co.uk
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FIRST CLASS customer service.
Within the domain of Customer Services, the highest accolade that can be awarded within the industry is the recognised term “FIRST CLASS”. Apple and Rolls Royce being just two such worthy recipients. The level of service I’ve just received from George at Simplespex, is indeed FIRST CLASS. Superb workmanship. Rapid turnaround and excellent value for money. Can HIGHLY recommend! Sincere thanks George, for a job so very well done!
Fast and efficient repair!
A Silhouette rimless side-arm snapped off in late December. By default I would have gone to a local opticians to seek a repair, but shops were closed and in any case I now realise this would have been a waste of time.
By chance I came across simplespex on the internet. Sceptical at first, I was astounded how quickly George replied to my query, and for his excellent and money-saving advice.
I received my repaired glasses just a few days later. The 'copy' titanium side-arms to me are indistinguishable from the originals, and are just as comfortable.
Very impressed with the speed and quality of service!
Simplespex is a star
I would like to say thank you to Geroge for his professional advice, help and service to fix my glasses. My glasses are alway sliding down from my nose and I snapped one of the hinges. George not only fitted in nose pad arms to stop my glasses sliding down from my nose, but also repaired my broken hinge of my glasses. He is very helpful. The service is speedy and I managed to get my glasses back before Christmas. Highly recommand to anyone who needs optical advices or service.
Simplespex are excellent
Used for the 2nd time & again the service was brilliant & I received my glasses back earlier than expected.
The quality of work is excellent & I would highly recommend.
Excellent repair
Excellent repair, done very quickly. Real craftsmanship shown in the way it's been done.
Many thanks!
Thoroughly recommended
Thoroughly recommended - I used their reglazing service for ultra high index lenses and they were excellent. Fast turnaround (only took a few days) and very reasonably priced. Give George a call if you can't find what you want on the website - he is an absolute professional.
Simplespex is SimplyAwesome
As long as SimpleSpex continues in business I can't imagine going anywhere else. This place SimplyAwesome.! Slightly wary when I first arrived at the somewhat unusual premises but as soon as I got chatting I realised I was probably in the right place. Now I have my glasses I can say with absolute certainty this place / owner is simply outstanding. Thanks so much
Outrageously efficient
Outrageously efficient, friendly and fabulous! I was distraught when my glasses broke and Simplespex were my saviour.
The opticians said they were unfixable...but that was a lie. Simplespex blew me away with their skills, knowledge and speedy service. The glasses were fixed and returned within two days. I am blown away. Couldn't recommend them highly enough!
Wow What A Fabulous Glasses Repair Service
Wow what a fabulous glasses repair service. I broke my glasses last Friday. Posted them the same day, to Simplespex, on Next Day Delivery basis. The glasses were returned to me as good as new on Wednesday. Brilliant. Thank you Simplespex. Thought I was going to have to buy a new pair.
Fantastic
Fantastic! Glasses are as good as new. Posted Friday afternoon and got them back Thursday morning,
Got to say this is the quickest most…
Got to say this is the quickest most efficient and customer friendly spectacle repair service I've ever had.
My spectacles travelled N England > Maidstone and return, repaired quicker and cheaper than my local opticians could quote.
Excellent service will use again.
Rob H
Excellent and efficient service
Excellent and efficient service. Great communication, quick service and a great price. My glasses looked new on return with a sturdy mend and a personal note on what work had been undertaken. Very much recommend.
Genuinely exceptional service!!
I was looking for a place to install nose arms/pads onto acetate frames and found Simplespex. I'm always a bit apprehensive about sending glasses to companies, but I went ahead and did it. The process was straightforward. I sent my glasses in, and the WHOLE turnaround was 4 days. I'm so happy! I'm pretty impatient, and once I make a decision to buy something, I want it as soon as possible. I'm always doubtful, especially when there's manual work to be done, I usually expect a significant processing time. This was about as fast as it could possibly be; speed was 10/10, and the quality of work was 10/10. I will be raving to anyone I know who needs help with their glasses and will definitely be returning for future work!
Excellent service and Pricing, Very quick turn-around
Excellent service, very competitive pricing (all in including postage £33.70) to have hinges repaired on Viktor Rolf glasses. Specsavers quoted £85.00!! communication was very good, regular email updates, repair and shipping all completed within 4 days. George replied via a hand written note about repair to glasses. would highly recommend.
Excellent and highly recommend
Excellent and highly recommend. I was limited with my spec options but saw they install Asia fit nose pads. Now had the glasses I wanted fit perfectly. I’ve had them repair under warranty and years later with no issues. Response and lead time is so efficient. Excellent service, George is fantastic! Thank you for all your help and I will continue to be a loyal customer because of it.
Delighted
I'm really pleased with the service. George was extremely knowledgable and helpful. My beloved 15 year old wayfarers cracked along the top. Probably not heped by them being so old. Unfortunately they are not made of acrylic which would have allowed the perfect re-join but George proposed a different method, which isn't as perfect as you can get with acrylic but but I'm super happy with the result and over the moon to have my sunglasses back.
Standout customer service and business
Standout customer service and great value for money, thanks so much George. I will be using Simplespex from now on for all our glasses needs. George was generous with his time to explain different lens to me, specific to my prescription, and I came away completely assured of his expertise. He repaired a broken hinge and replaced two frames with new lens. One of which was a Zeiss lens which was much cheaper than you would get from the high street or boutique opticians. The fair pricing is very much appreciated in this day and age and the customer service is also standout from what you would normally experience. Also incredibly fast turnaround (posted it Tues pm, received them back Sat am), I didn’t have to be without my glasses for long at all! I highly recommend George and his company and wish his business well as it deserves to flourish.
Great communication and fantastic service and repairs
Great communication. Fast turnaround and great price too. Would definitely use again and recommend 100%
Excellent repair service
When I sat on my Ray-ban glasses and snapped off one of the legs at the hinge I was distraught. But Simplespex fixed them for a very fair price and turned the job around very quickly. To say I am delighted with the service is an understatement!
Good Value Professional Service
I sent a picture of broken hinge and George confirmed it was fixable. Sent the package by tracked delivery on Wednesday afternoon and was signing for a returned delivery on Saturday morning. Glasses as good as new, very pleased with this Company, I would recommend and use again to purchase new as good variety stocked.
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