Simplespex.co.uk Recensioni 

139
•
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Fantastic customer service from Simplespex. A special thank you to George, who was extremely helpful throughout. I sent my glasses to them only the other day, and they have already completed the work... Leggi di più

Valutata 5 stelle su 5

I am delighted with my repair from Simplespex.. i laid on my Tom Ford reading glasses, breaking one arm completely and bending the other. I was told by my local optician that they were irreparable and... Leggi di più

Valutata 5 stelle su 5

I have just received my latest pairs of Zeiss varifocals back from Simplespex. I have been a customer for many years now and am on my 9th pair. George is just the best. Always prepared to answer my qu... Leggi di più

Valutata 5 stelle su 5

Top notch service! Only online company I found that offers Cocoa Mint frames so decided to give it a go having read the reviews. Was apprehensive as have never used an online glasses service and need... Leggi di più

Dettagli dell'azienda

  1. Ottico

Scritti dall'azienda

We provide prescription glasses and sunglasses repairs, prescription lenses (including reglazing your own frames), branded varifocal and driving lenses from Essilor, Zeiss, Seiko, Hoya and more. We also provide new frames and various glasses customisation services.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

139 recensioni

5 stelle
4 stelle
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2 stelle
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4,9

Tutte le recensioni

(139)

32 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent repair job

Wow! Just got my glasses back after sending them for repair. These guys did a terrific job. I’m delighted with the result. Many thanks.

10 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

I had a sunken hinge replaced on a…

I had a sunken hinge replaced on a designer pair of sunglasses. Posted on a Monday and returned on Saturday. The service is fantastic and process to post so very easy.
I would definitely recommend this professional company’s service for anyone needing glasses repaired .

31 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

An overall excellent experience with…

An overall excellent experience with this company. From an initial enquiry to a great job on my glasses. I initially believed my glasses to be Titanium (did the magnetic test) therefore chose Titanium single weld on the easy to use website. Paid and sent my glasses off. Was pleasantly surprised to get an email in two days to say my glasses were on their way back to me and that they had refunded me £10. When I queried the reason for the refund I was told that my glasses were not actually Titanium and therefore the repair fee was £10 less. Not many companies would have this level of integrity and honesty. Sent off on Monday and returned on Thursday. Great job. Cannot fault the service. Would definitely use again. Thank you

8 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Top class optician

After successful cataract surgery I needed to change the prescription on my existing glasses. The cost of reglazing was proving to be a difficult and expensive exercise as opticians have a strong preference to combine lenses with new frames. I turned to an AI search of online opticians which placed Simplespex at the top of the list with its near perfect Trustpilot score.

So nice to be able to phone a real person when following up on what Simplespex could do for me. George took my phone call and after several exchanges it was clear he was a highly experienced professional, was confident reglazing my existing frames and offered a highly competitive service. His approach and customer feedback convinced me he was the right choice to proceed with. Fast forward to safe receipt of my refurbished frames fitted with new premium lenses. George provided timely updates/insights as he proceeded with the reglaze and completed within the time frames posted on Simplespex website. The quality of the finished reglaze better than using a high street optician!

In short a highly recommended service. A top class result covering quality of reglazing/refurbished frames, reassuring professional expertise and great customer experience. What not to like!

2 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service with great…

Excellent customer service with great professional advice on my reglazing options. No pressure selling
unlike High street opticians .
Got my varifocals reglazed with high quality named lenses within a week at an unbelievable price.
I would 100% recommend

25 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Best Experience Ever!

I had ongoing issues with prescription lenses fitted by my previous optician-it cost me not only money but also a lot of stress dealing with their mistakes. Then I came across Simplespex, and it was an absolute pleasure to have all the fitting issues resolved by George.

George is not only excellent at what he does, but his communication from start to finish is truly outstanding. On top of that, Simplespex offered the best price for prescription lenses compared to the high street.

Simply amazing service! I’m very happy and will definitely be returning in the future. Thank you, George!

22 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Absolutely top class experience.

Absolutely top class experience.
After more than five decades as a spectacle wearer this was my first venture into online optics.
What an outstanding service.
Promptly and expertly handled my order was perfectly fulfilled at a super price.
Very highly recommended for expertise and enthusiasm about what Simplespex do so very well

14 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Customer support is king!

I can't stress enough that the customer support experience was great with this company. George, who handled my order, was brilliant and resolved a minor issue I had without any stress. Very happy and will absolutely be returning.

14 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Rapid responses to requests

Rapid responses to requests. Excellent communication throughout. Delighted with the returned specs and the speed they were dealt with. Prices definitely an attraction.
I will never think of changing to any other company.
First class in every department.

1 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great communication and fast service

My husband needed his specs repaired. We sent them in and because they were not acetate, they couldn't be mended... However Simple Specs emailed us with an alternative/similar frame option and told us they could fit the lenses into the new frame. It was a great suggestion.. the specs came back looking great and they credited us too as the alternative repair was cheaper... Great communication and service!

26 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Chanel reading glasses - excellent repair

My Chanel reading glasses broke at the nose. I contacted Chanel and they told me that they couldn't repair them because they no longer made the parts. I contacted my optician and they could not repair them, and didn't know of any company that could. I resorted to contacting local reputable jewellers that carry out jewellery repairs but they didn't want to attempt to repair them. Fortunately, I discovered Simplespex online and sent them photos of my glasses and they told me that they could repair them. They were sent, repaired and returned within a week and the workmanship is excellent. I highly recommend this company.

30 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

This is the third time I've used…

This is the third time I've used Simplespex, George initially did an amazing repair on a pair of glasses that I had sat on, they come back like new, I have since had George reglaze My favourite frames twice due to new prescriptions, and I can't fault the service, George is very helpful and knowledgeable, And I have been delighted with my glasses every time, Fast and efficient service every time, Highly recommended.

10 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Simply Brilliant

Responded to my message & photos very quickly. George was very helpful and friendly. Very old much loved pair of sunglasses repaired. Would highly recommend

1 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Broken side arm repaired

I sent off my reading glasses that had a broken side arm. Within a week I received them back all repaired perfectly. Very impressed with the service. Many thanks.

13 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent repair!

I had a pair of titanium frames that had came apart at the bridge – Simplespex did a perfect, invisible repair.

Excellcent service and work. Thanks!

8 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Absolutely incredible service from…

Absolutely incredible service from these guys!! I damaged my new Brunello Cucinelli sun glasses frames whilst on holiday. I found these on Google and they repolished them to a brand new factory finish!! The service was also so fast! Can’t recommend enough.👌🏼👌🏼

7 agosto 2025
Non scritta su invito

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