Silver Cross Recensioni 927

Excellent customer service.

I had been experiencing some issues with my babies car seat and silvercross replaced the faulty item promptly and were very helpful.

The customer service from Silver Cross was amazing. From the initial contact to the resolution all the customer advisors I dealt with were friendly, helpful and professional. The process of returning our broken pram and receiving a replacement one took under 2 weeks.

We ordered the Dream interconnecting car seat and base, bassinet and pram chair before our daughter arrived. We knew Silvercross was a fantastic brand so felt safe in the knowledge all of the products were high quality.
Our daughter had grown out of the rear facing car seat so bought a new one. We were then left with the old car seat, horrified that I may have to send it to landfill. I was very happy that Silvercross offers a recycling scheme. I sent a query, they answered next day. They send out packaging for the car seat and base via DPD. Once this had arrived, customer services organised for DPD to come and collect whenever was convenient for me.
I found the whole experience super easy and convenient and very happy knowing it’s being recycled.

I have bought many things from Silver Cross great company.

Staff are very helpful, customer service team are extremely helpful.

I got the Cove 10 piece travel system and so far it has been absolutely faultless. The car seat is super easy to carry and secure in the car. The pram/bassinet is beautiful and I have been on many walks with my newborn. The customer service was wonderful- special thanks to Sophie for helping me find my perfect pram!

We owned a newborn car seat which functioned well. Importantly Silver Cross have their own recycling scheme where their car seats and pushchairs can be returned by post and recycled. Otherwise, these are very difficult to recycle and baby banks don't routinely accept them.

A fantastic company! Have used them since 2021 for my silver cross wave travel system, additional car seats and now our stroller.
You just can’t beat the quality of silver cross! After 2 babies our travel system is as good as brand new. We’ve just sold it to a new couple having their baby and they couldn’t believe how new it looks. Believe me when I say it’s had some hammer, we’ve had it abroad, all terrains, it weathers so well.

Love the craftsmanship of the build and customer service is first class. If I need to buy a new pram in the future I wouldn’t hesitate to get silver cross again. A brilliant British brand!

Do not recommend their strollers. There were lots of problems with their services.

i don’t normally write reviews but i felt the need to rate silver cross customer service a massive five star, the professionalism and efficiency in sorting out a fault with my pram second to none, from reporting the fault i have had constant updates from arranging collection and resolving the issue this process has been seamless it is very refreshing to deal with a company that just deals with the problem so a big thank you it has been a pleasure dealing with you thanks

There is a reason the customer service is award winning

From the minute I contacted them they were responsive, helpful and went out of way to assist me. Within 5 days my query was dealt with

My bag zip was broken and I got in contact with the silver cross customer service team and they were amazing. The problem was sorted within two days and I had a brand new bag delivered along with brand new accessories! Could not fault the service I had 😊

We've had the Reef 2 special edition travel set since Jan this year. The pram is exactly what I was looking for, we've found it to be very sturdy and comfy for our baby with the transition from the basinet to the seat. We recently had an issue with our rucksack and made contact with Silver Cross. They sent out a replacement rucksack with no issue. I'd recommend the whole travel system and we were even happier with the level of customer service following the issue we had and how quickly it was ressolved.

When my daughter’s Silver Cross Bromley bedroom suit was damaged during moving, I emailed customer services at Silver Cross to see if they could help. I was so pleased treat with professionalism and compassion. For my daughter this was an upsetting time, but the team at Silver Cross helped in a manner that took the stress away, answering emails promptly with a friendly tone. Within 48hrs the replacement parts had been ordered and dispatched.
Well done Silver Cross you have developed a culture of good customer service a culture that few businesses get correct these days.

The customer service team were really helpful. We had items that we couldn’t find and paid for replacements. When we realised we needed more, the team were helpful to then send out those missing parts too at no extra cost. Thank you.

I purchased a Silvercross Clic that required a repair. Silvercross kept me updated and stated they could not repair the issue and so sent me a new stroller.

AVOID AT ALL COST!!!Silver Cross Dune & Newborn Pod Bundle. The Newborn Pods belly band which has velcro closing was rendered DANGEROUS & completely uselss after just 1 short stroll. The belly bands velcro strips stick to the fabric and have completely ripped the fabric leaving loose, long elasticated threads all over the pod. They can very easily wrapped around an infants finger or worse!!!! In my case, The pushchair seat has one leg strap on the magnetic harness shorter than the other. So even without the Pod I have no safe way to secure my newborn infant in this unit. The Dune comes with a cup holder that, even on the smoothest of footpaths, splashes hot coffee all over the unit & the infant inside. The wheels on the Dune are so narrow that the unit tips forward on its 2 front wheels sending the rear wheels up in the air with newborn inside. Ive been asked to send a video of this....Seriously, do you actually want proof of me harming my chid or a video of him in ICU before you will act on my very serious concerns. The bundle is completely useless to me as it cannot be used safely! Maxi Cosi Cabriofix Car Seat is an alternative (recommended) infant seat & I purchased this as their own Silver Cross car seat was extremely heavy. I purchased the recommended Universal adaptors for the seat from the same stockists. They leave the Maxi Cosi shaking all over the place as the unit is being wheeled. The customer Service provided by Silver Cross stockist in Ireland is appalling (David Lowe) and I have been left with a product I cannot use, along with all the extras I forked out for footmuff (€145, Seat Liner x 2 €110) I have contacted them numerous times to explain that perhaps my unit could have a production fault but they dont want to admit this. no other option but to purchase another newborn bundle that I can use safely. Shocking customer service for Irish Customers!!!! I have done all in my power to get David Lowe to resolve but they continue to avoid and lie to me via email,evennoffered a new replacement but on collection it was a damaged shop floor model, therefore I am hoping Head Office (UK) can see this and step in

I had to convert my grandson's toddler back back into its cot configuration for the recently arrived grandson2, the upgrade. Sadly, most of the parts had gone missing in recent house move. The girl at Silver Cross swiftly identified the exact model of cot/bed and sent me the entire bag of parts within 48 hours. Grandson2 is now happily burbling away is his newly assembled cot and all is good with his world. Absolutely stellar customer service!

Great customer service. Was looking for replacement shoulder pads for my Silvercross Clic stroller. The colour wasn’t on the website so I contacted customer service online. They responded within 24 hours with a payment link to process the order.

A year ago, I bought a stroller from Silver Cross, and it was a perfect product. However, a few weeks ago, its collapse mechanism failed.

Since the item was under warranty, I contacted the Silver Cross team and provided the details, including a video. They immediately offered me a refund or a new stroller from their current model line, as the model I purchased had been discontinued.

I was pleased with how they responded to my query; they promptly responded and offered a solution. They even sent me a large box to pack the stroller, and arranged a prompt collection from my home.

This was super fast after-sales service, which is where most companies fail. I am very much impressed by Silver Cross and would recommend them to anyone.

I bought a great quality REEF pram and car seat for our first born. Its served us very well. It is heavier than other models but very good quality.
I was especially pleased by the handling of a faulty it developed after 18 months, the standard 3 year warranty meant I got it sent off, fixed and back to me in a week. Very good service!