Silver Cross Recensioni 927

We bought a full Onyx couloured set, Chair, Basinet, Hood. The hood of which has faded not once, but twice on two occasions with in six months of use. We initially contacted and received a replacement only for it to fade once again to the point it looks arguably worse than the original, Imagine if someone had poured bleach over the entire hood. (We live in Scotland before anyone thinks sunlight). We have attempted to return it but are being told its fair wear and tear rather than a fault of some sort. Funnily the Basinet is still the original colour it is just the hood that seems to suffer from the intense fading. We bought Silver Cross on both of our mothers suggestions but would now with our experiences hazard against anyone buying this "Once Great British Brand".

We had be giving an Astor cot by our neighbours for our grandchild. Unfortunately it was a model that had been discontinued and there were screws missing. Silver Cross were excellent and sent a batch of screws, very quickly, however a couple had been omitted due to a packing error. The customer service was extremely responsive and very helpful and sent the missing screws the next day by DPD. I cannot fault their service. 5 star. ⭐.

I have been gifted a Camberwell cotbed for our grandchildren but some of the fixings were missing. I originally phoned for another model but discovered when taking the cot bed apart I ordered the wrong parts. I phoned back and it wasn't any trouble at all, they just agreed to swap over the parts for the correct ones. I then discovered I couldn't find the assembly instructions online. I called again and asked for the instructions which were sent on email. So impressed with the help I got today and looking forward to seeing my grandson in his new cotbed.

We bought a Silver Cross "Special Edition" pram in 2019 when our first grandchild was born, believing SC to be the "creme de la creme". Little did we know how wrong that was.
Our first grandchild - born in 2019 - and second grandchild born in 2022 both successfully used it until the pram base wouldn't fold up to put in the car. It was obvious that the grip button on the handle wasn't retracting the clips, so I contacted SC customer services, only to be told they don't have parts. FIVE YEARS old (at the time), and they don't have parts?!! As the pram was unusable, I did my own work on it, and quickly found that the design was poor - the cable (very like a bicycle brake cable) had frayed on both sides of the button, and broken on one side. I contacted SC again, only to be given the same answer.
If they don't have any cable, how on earth do they manufacture new prams?
I am disgusted with their attitude. I had hoped to have it repaired, then hopefully gift it to a family who may not be able to afford a SC pram and would appreciate it. Instead, it will have to go to our recycling centre, a waste of our money and a chance to help someone in need.
The lesson - avoid Silver Cross. They used to make excellent prams, but they are are now living on a currently undeserved reputation with no interest at all in dissatisfied customers.

We've had fantastic experience with Solver Cross from initial purchase to after care. The quality of their strollers and car seats are amazing and we've never had any issue with them. When reaching out to them for advice, they were very prompt with their response. I can't complain at all. Nice to have a company like this when the safety of your kids is involved. We were happy with everything that we purchased for our first baby that we decided to go with Silver Cross again once we had our second baby. Highly recommend!

Unfortunately, the stroller’s mechanism is quite weak. The folding system feels flimsy and often gets stuck, making it frustrating to use. After just a few weeks, it is impossible to unfold it to put in the car. I expected better quality for the price. Would not recommend for daily or long-term use.

Outstanding customer service from Silver Cross. I called to ask if I could buy a replacement tray for my baby granddaughter’s high chair. I spoke to a lovely lady who was so understanding when I explained the situation to her.
She arranged for a replacement tray and it was delivered next day. My granddaughter is now sitting happily in her chair again.
Excellent customer service. We are very appreciative.

Amazing customer service in helping me get my pram adapted for the buggy board. Very quick at answering the phone, organising help/post and getting the pram back to me. Thank you so much again

We bought a silver cross pop in April/May time, pram itself is great however we noticed recently the rain cover had a hole in, contacted silver cross, sent some pictures over & now i’m awaiting a new rain cover free of charge. Great customer service, thanks for your help !

Do not buy a pram from silver cross or John Lewis. Our Reef pram has a serious safety flaw where my child tips totally upside down - this happened on a dangerous road and scared both her and I. They are asking me to send a video of it happening again before they will even look at it!!!! Asking to put a child through that is down right irresponsible and I should be getting a full refund so I can go buy a pram from a better manufactured brand so my child’s saftey isn’t at risk on roads. It is a shame to see Silver cross not take any proactive measures to help me even tho my product is in guarantee. My advice it to stay well away and head to a better brand.

Hello. I received my replacement part within a matter of days of putting a claim in with silvercross RE a snapped piece of the hood on my pram. I even got sent clear digital instructions on how to change it at home myself. It has been changed and works perfectly. Thank you so much for helping resolve it, sending it so promptly and keeping so in touch throughout the process! Great customer service. Thanks again.

I hate to leave such a bad review for brands that can ruin a reputation please don't take this lightly.

After using the high chair we purchased for one week, there are huge cracks up the chair legs. Not only is this unsafe but I would never expect something like this level of damage to happen after one week of use ESPECIALLY at this price point.

Speaking to their customer service was a nightmare. For people work selling any products you think they'd want to make busy tired parents life easier but they ran me around like a headless chicken, time waisted and would not give me a refund. In the end, Amazon gave me my money back.

The chair itself - negatives (sorry no positives)

- When you actually look at the chair, it's made of really bad plastic and the seat is very hard to clean.

- The tray is tiny!!! You can't put standard size bowels or plates on.

- No foot rest (there should be to prevent choking hazards and baby not sitting upright

- No way to adjust the seat itself

- Definitely a trip hazard

I wish I had never wasted my time on this company with such bad customer service, I wouldn't bother!!

Fantastic customer service got a reply from my email the very next day, and also got sent a discount code which was very helpful indeed.

Amazing customer service! The girl I spoke to went way beyond what I could have expected from her. Very much appreciated!

I am writing to express my profound disappointment with the Silver Cross UK service via Amazon. I placed an order for a pushchair last Thursday, specifically selecting next-day delivery, as I am a Prime member. The anticipated delivery date was Friday, as the pushchair was required for a planned weekend activity. Unfortunately, the delivery was not fulfilled, and my weekend plans have been disrupted due to the failure to meet the advertised delivery timeframe. All my son's baby equipment are all Silver Cross as I initially trust the brand now its time to look for a better brand

Edited: Having received excellent assistance from their customer service, we were able to reach a satisfactory agreement, which was then delivered promptly. We are very pleased with the resolution.

Every product I have needed for the baby from prams, baby cot next to the bed, high chair, bags so much and I’m on 3 prams! Everything has been amazing. At no fault of Silver cross I’ve had to replace my high chair tray, I had a new one in the post the next day! My pram had been damaged and told them in less than a week I was going on holiday and with no hesitation, a box was delivered, pick back up and fixed and cleaned and delivered back to me within 36 hours! The customer service was kind, understanding, went above and beyond and seriously put my faith back in businesses, nothing was too much trouble and had solutions for everything. I feel a little gutted I didn’t get names because I actually spoke to more than one member of the team and every single time, I didn’t have to repeat myself as all the info was there! Thanks again for fixing my clic pram for holiday (best pram for travel!!) love my pop and reef too but honestly want to thank you again for being so helpful.

Excellent assistance regarding an issue. It was dealt with incredibly well and very swiftly. I don’t normally leave reviews. Very impresssed

Exceptional service from Silver Cross- the pushchair had a problem with the break- 3 years after purchasing and they collected it and did a full service and repair. No hassle and a very quick service. Owing to the excellent aftercare from Silver across- would purchase from here again!

I bought the silver cross reef 2 special edition bundle which cost £1780, so an extortionate price. The pram isn’t worth it, it’s sold as “all terrain” well advertised like that and it shouldn’t be, in fact it’s false advertisment. The pram struggles going up a path of stones, can’t go over the smallest of curbs, the wheels lock constantly. My brake has broken so unsafe for my baby to be in and currently can’t use. The chassis is flimsy, wobbles constantly. The frame scratches really easily. For the price of the you’d expect it to be amazing and it’s just not. I have had to buy another pram in the meantime of silver cross getting back to me on what to do with the pram. I’ve only been using this pram for 4 months. I know I’m not the only one who thinks this about silver cross, many mums I now know have the same issue

Perfect high chair, easy to assemble and looks great! Also great customer service, I had a small issue with my order and it was dealt with and resolved straight away. Thanks