The initial experience was great but things changed after the equipment arrived. Several certified used items arrived with issues including a coffee machine that has never worked, several weeks later,... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipm... Leggi di più
L'azienda ha risposto
There should be only 1 account manager per buyer….. only 1 point of contact. At the moment it seems that there is 1 account manager per supplier, if a buyer is purchasing from 3 different suppliers... Leggi di più
L'azienda ha risposto
The supplier of our Eswood pot washer Quality Rewards -Rose was brilliant and managed the entire service. Rose managed to source a machine before the due date so we could continue operations. The ma... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su SilverChef
Scritti dall'azienda
SilverChef offer a variety of funding solutions built to suit hospitality equipment needs.
Rent-Try-Buy 12-month rental agreements
Lease-to-Keep 2-to-5 year leases
Cashflow-friendly, low weekly payments
Flexibility to adapt equipment to your changing needs
Informazioni di contatto
Park Tower, 20 Pidgeon Cl, 4101, West End, Australia
- 1800 337 153
- silverchef.com.au
3,7
Nella media
242 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
SilverChef helped me with all my…
SilverChef helped me with all my equipment needs.
Communication is super fast, quick response, no waiting time.
1 ottobre 2024
Risposta di SilverChef
Hi Amy
Thank you for your review! We are so happy that you have been looked after well by the team, and look forward to supporting you more in the future.
All the best!
SilverChef
Be careful before you signed the contract
Bought a veggie cutter for my restaurant about $1900. The equipment doesn't turn out as we expect it to be. Call them up they said i can change to different equipment but it have to be around the same or more expensive than the one you currently have (this is call upgrade the equipment). If you are looking for return the equipment, you have to pay whatever rental amount left until finished one year lease plus you have to pay for cleaning service fee, postage fee as well.
Silver chef is great tool to help business for cashflow. However, just making sure what you are getting exactly what you need otherwise you will be stuck into the contract like us.
7 ottobre 2024
Non scritta su invito
Risposta di SilverChef
Hi Mimi,
We are sorry to hear you are dissatisfied with the Rent-Try-Buy product. Our team would love to connect to chat more about your experience. We are genuinely open to discover the areas where we can improve our product experience.
We were unable to locate your customer account details from your information provided above, but would to discuss further. If you're willing, please reach out to marketing@silverchef.com.au and a member of our customer team will be in touch.
Thank you for taking the time to leave us feedback.
SilverChef
Silverchef makes things very easy!
Silverchef always makes our equipment purchasing a very smooth and easy process!
15 agosto 2024
Risposta di SilverChef
Hi Alan,
Always so happy to hear such great feedback from a customer! We definitely strive for a smooth and easy process for our customers, so your review means the world to us!
Looking forward to supporting you more in the future!
Cheers,
SilverChef
Run a mile
Run a mile. Never ever buy from silver chef. Just do a Google search of their reviews and see why. Especially stay away from any of the rent to buy schemes etc.
They have so many hidden costs and fees and ridiculous maintenance fees...postage fees.... absolute scam of a company. Please please avoid at all costs.
13 settembre 2024
Non scritta su invito
Risposta di SilverChef
Hi Patrick,
Thank you for taking the time to leave a review, your feedback is valuable to us. We are sorry to hear you are dissatisfied with your Rent-Try-Buy product experience. The flexibility of renting hospitality equipment is something thousands of customers around the world enjoy with Rent-Try-Buy, along with the leveraging the tax deductible, low weekly payments.
We would love to understand more about where things may have gone amiss. Can you get in touch with our team at marketing@silverchef.com.au so we can look into things for you.
Thank you again, SilverChef
Very bad service,the rent try buy…
Very bad service,the rent try buy service is terrible,i paid $5000 more after i decide to buy the items in 1 year.Never come back!!!Never intro to someone else.
22 agosto 2024
Non scritta su invito
Risposta di SilverChef
Hi Jeff,
Thank you for taking the time to leave a review, your feedback is valuable to us.
We are sorry to hear you are dissatisfied with your Rent-Try-Buy product experience and would love to understand more about where things may have gone amiss. Can you get in touch with our team at marketing@silverchef.com.au so we can look into things for you.
Thank you again
SilverChef
My experience is good with Silverchef…
My experience is good with Silverchef overall sometimes getting delayed in response.
3 luglio 2024
Risposta di SilverChef
Hi Jay,
Thank you for taking the time to leave us a review and for your kind words. Feedback is so critical for us to find where we are doing well, as well as space for improvement.
Thanks again,
SilverChef
It was very easy process and very…
It was very easy process and very helpful to work with.
10 luglio 2024
Risposta di SilverChef
Hi Vahid,
We are thrilled to hear that the process has been smooth and supportive for you, this is exactly what we aim for!
Thank you for taking the time to leave your review.
SilverChef
Prompt and courteous service
Prompt and courteous service. Staff looked to find a solution and make it happen for us
1 luglio 2024
Risposta di SilverChef
Hi David,
Thank you so much for your kind words! Our team always strive to find the best solutions for our customers, so we're thrilled to hear your feedback.
We look forward to working together in the future.
SilverChef
STILL RIPPING PEOPLE OFF ABOUSOLTE …
STILL RIPPING PEOPLE OFF ABOUSOLTE DISCRACE COMPANY
25 luglio 2024
Non scritta su invito
Risposta di SilverChef
Hi Shannon,
Your feedback is very important to us, and we take these matters seriously.
Could you please provide more details about your situation so we can investigate and address your concerns? Our goal is to ensure all our customers are satisfied, and we want to make things right for you.
Please reach out to our team at marketing@silverchef.com.au.
SilverChef
Having the opportunity to start our own…
Having the opportunity to start our own cafe comes down to working with Silverchef.
Easy communication, superfast delivery, so friendly, and came down for a coffee and a chat too.
Couldn't be more pleased and thankful with this company.
23 luglio 2024
Risposta di SilverChef
Hi Nathan. Thank you for your kind review!
This is exactly what the team strive for, so your feedback means the world to us.
Will need to visit for another coffee soon!
Risposta di SilverChef
Hi Greg,
Thanks for taking the time to leave your review! Supporting our customers with a smooth and transparent process is very important to us, so your comments mean a lot!
Risposta di SilverChef
Hi Hongchuan, thank you for your kind review!
We are thrilled that you have had such a positive experience! This is definitely our aim here at SilverChef!
Here's to a future of hospitality success for you and your business!
Since the coffee machine installed
Since the coffee machine installed , it has problems always, it took much longer time than expected to get the technician to check on each report, days even weeks long.
22 luglio 2024
Risposta di SilverChef
Hi Shixian,
Thank you for taking the time to leave a review. We're sorry to hear you have had issues with the equipment. This is not the experience we want our customers to have. It appears that the Warranty team have been coordinating with you and the technicians to reach a solution.
However, if you need any more support, please reach out to marketing@silverchef.com.au
So quick and seamless
So quick and seamless, I made a request and the communication took place immediately between the supplier and silver chef and it was all completed in less than 24 hours! Amazing service would highly recommend :)
27 giugno 2024
Risposta di SilverChef
Hi Beverley,
We're delighted that you had a seamless and supported experience. This is exactly what we're striving for, so thank you for taking the time to leave your feedback.
Looking forward to seeing your business thrive!
Risposta di SilverChef
Hi John.
Thank you for your review and kind words! We certainly strive to provide our customers with clear communication and great support, so your feedback means a lot!
Fraud and theft is all that describes…
Fraud and theft is all that describes this company . Despite promises and personal guarantee by the supposed GM james , no refunds have been dine in over a month as promised, account still charged fraudulent for contracts that are not valid and for items not received. By law this is theft and should be reported as such. Reading reviews, this does seem normal for this company. Completely fraudulent in their actions and dealings
19 luglio 2024
Non scritta su invito
Risposta di SilverChef
Hi Johan.
Thank you for taking the time to leave your review. This is certainly not the experience we aim to offer our customers.
In relation to fraudulent activities, we take those comments quite seriously. It appears that you have successfully been in touch with our customer service team, but please let us know at marketing@silverchef.com.au if there is anything further we can assist with.
Risposta di SilverChef
Hi Maryanne. Thank you for your review and kind words! We pride ourselves on supporting our customers throughout their hospitality journey, and look forward to seeing your success ahead!
Risposta di SilverChef
Hi Ranjit. Thank you for your kind words and 5 star review! Our customer service team are superstars!
Risposta di SilverChef
Hi Alfredo!
So happy to hear you've had such a positive experience with SilverChef. We strive to make the process as helpful and smooth as possible for our amazing customers, so your feedback means the world!
Thank you for taking the time to leave a review.
I will recommend silver chef to anyone
I will recommend silver chef to anyone. It’s was so easy to set up and they were very helpful.
Regards Grab&Go Kebab
12 luglio 2024
Risposta di SilverChef
Hi John
Thank you for taking the time to leave a review, and for your kind words!
We strive to be helpful and keep the funding process as streamlined as possible, so your feedback means the world to us!
Looking forward to watching your business thrive!
The SilverChef team
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