The initial experience was great but things changed after the equipment arrived. Several certified used items arrived with issues including a coffee machine that has never worked, several weeks later,... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipm... Leggi di più
L'azienda ha risposto
There should be only 1 account manager per buyer….. only 1 point of contact. At the moment it seems that there is 1 account manager per supplier, if a buyer is purchasing from 3 different suppliers... Leggi di più
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The supplier of our Eswood pot washer Quality Rewards -Rose was brilliant and managed the entire service. Rose managed to source a machine before the due date so we could continue operations. The ma... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su SilverChef
Scritti dall'azienda
SilverChef offer a variety of funding solutions built to suit hospitality equipment needs.
Rent-Try-Buy 12-month rental agreements
Lease-to-Keep 2-to-5 year leases
Cashflow-friendly, low weekly payments
Flexibility to adapt equipment to your changing needs
Informazioni di contatto
Park Tower, 20 Pidgeon Cl, 4101, West End, Australia
- 1800 337 153
- silverchef.com.au
3,7
Nella media
242 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
would not even give one star
would not even give one star. After 15 years of doing business with SilverChef, I’m extremely disappointed with our recent experience.
Our latest application was declined with no meaningful explanation provided—even after we specifically requested the reason. For a long-term customer, that level of transparency should be a given.
I understand that lending criteria can change, but the complete lack of communication and disregard for a 15-year relationship is both frustrating and unprofessional.
Based on this experience, I would not consider them a reliable long-term business partner.
10 aprile 2026
Non scritta su invito
Risposta di SilverChef
Hi Ruth,
Thanks for taking the time to share your feedback.
Unfortunately, we haven’t been able to locate your account based on the information provided.
We’d love the opportunity to look into this further and assist you directly, so please reach out to us at marketing@silverchef.com.au
with more details.
Kind Regards,
The SilverChef team
Risposta di SilverChef
Hi Wesley,
We are so happy to hear you've had an amazing experience with us! Thank you for taking the time to leave us a review.
Kind regards, SilverChef.
The initial experience was great but…
The initial experience was great but things changed after the equipment arrived. Several certified used items arrived with issues including a coffee machine that has never worked, several weeks later, we are still waiting for something to be done. Grill has heating problems, wrong salamander was sent, among other things. Cant get any help on the phone beacause the accounts department has blocked access until we make payment for items we cant use. No communication between the departments.
9 aprile 2026
Risposta di SilverChef
Hi Karen,
Thank you for your feedback. We understand a member of our team has been in touch to work through a solution and outline next steps.
Kind Regards,
The SilverChef Team
Very smooth no problems at all
20 marzo 2026
Risposta di SilverChef
Hi Jocelyn,
We are so happy to hear you've had an amazing experience with us! Thank you for taking the time to leave us a review.
Kind regards,
SilverChef
Easy
Easy, transparent and usefull. More you use them they get better! Would recommend to everyone!
1 marzo 2026
Risposta di SilverChef
Hi Vedran,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
Risposta di SilverChef
Hi Alireza,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
The ease of application and follow up…
The ease of application and follow up customer service. The guys at Premier catering where amazing to work with.
10 febbraio 2026
Risposta di SilverChef
Hi Una,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
Manageable weekly rent for highly…
Manageable weekly rent for highly efficient equipment that serve the purpose, very satisfied
9 aprile 2026
Risposta di SilverChef
Hi Hana,
Thank you for your 5 star review! We are very happy to hear you've had such a great experience.
All the best, SilverChef.
Worst customer service/ warranty…
Worst customer service/ warranty possible.
My ice cream machine broke down 7-8 days ago. Still not fixed. I keep calling them and everytime they say it will be fixed shortly. I had to shut down during easter.
9 aprile 2026
Risposta di SilverChef
Hi Anirudh,
Thanks for taking the time to share your feedback.
Unfortunately, we haven’t been able to locate an Ice Machine under your account.
We’d love the opportunity to look into this further and assist you directly, so please reach out to us at marketing@silverchef.com.au
with more details.
Kind Regards,
The SilverChef team
Very quick and prompt service
9 aprile 2026
Risposta di SilverChef
Hi Arthur,
Thank you for your 5 star review! We are very happy to hear you've had such a great experience.
All the best, SilverChef.
Risposta di SilverChef
Hi Jaimee,
Thank you for your 5 star review! We are very happy to hear you've had such a great experience.
All the best, SilverChef.
Excellent service
Excellent service, have used silverchef many times and highly recommend
14 marzo 2026
Risposta di SilverChef
Hi Darren, thank you for the 5-star review. Look forward to continuing to support your business. Cheers, SilverChef.
Solution to the finance problem
I have been using silver chef services for over 5 years always amazing and great customer service
20 marzo 2026
Risposta di SilverChef
Hi Nav, it's a pleasure working with you and supporting your long term success. We appreciate your review! Thanks, SilverChef.
We have an ice machine that doesn’t…
We have an ice machine that doesn’t work good! It’s a huge impact to our business
27 marzo 2026
Risposta di SilverChef
Hi Abraham. Our team have been trying to reach you to arrange a callout. Please get in touch so we can assist. Kind regards, SilverChef.
From start to finish
From start to finish, I received great service and speedy delivery which was well organised and had training on top of it. Really appreciate the help from Peter Watson, super helpful!
12 febbraio 2026
Risposta di SilverChef
Hi Lindsay. Thank you for your 5 star review! We are very happy to hear you've had such a great experience. All the best, SilverChef.
This company (now econolease)claims on…
This company (now econolease)claims on their website
"If you buy, we’ll give you back a rebate on all payments made, to put toward the purchase price."
This is not the case I am trying to buy out the equipment and now it is more expensive than when I originally purchased it this place is a total scam
11 marzo 2026
Non scritta su invito
Risposta di SilverChef
Hi Eva. We appreciate your time leaving this review and provide us with the opportunity to look into this. We understand there may be some confusion in your buy out quote, and our team have reached out to discuss. Please reach out to marketing@silverchef.com.au if you have any further concerns. Kind regards, the team at SilverChef & EconoLease
It was a good equipment you all always…
It was a good equipment you all always provided for me but this time equipment was some problems such as not working properly about feet of stove top that was not adjustable well and protective of lubbers underneath of feet most of them and one of the stove elements was curved. There was no explanation on the product lists before I leased.
My plumber who will have an explanation about this issues with certificate to you soon.
3 marzo 2026
Risposta di SilverChef
Hi Junya. We appreciate your review. Our team have confirmed that they have been liaising with you on the equipment. Best wishes, SilverChef.
Staff member was great to work with
Staff member was great to work with, from start to finish.
9 febbraio 2026
Risposta di SilverChef
Hi Angela, awesome to hear.
We're very happy we could support you.
Cheers, SilverChef.
There should be only 1 account manager…
There should be only 1 account manager per buyer….. only 1 point of contact.
At the moment it seems that there is 1 account manager per supplier, if a buyer is purchasing from 3 different suppliers then he may have to deal with 3 separate employees of Silver Chef.
This is both confusing and unnecessary.😊
6 gennaio 2026
Risposta di SilverChef
Hi Vevek,
Thank you for taking the time to leave a review. We are always looking at ways to improve the customer experience.
Thanks,
The SilverChef Team
Risposta di SilverChef
Hi Nhan, thank you so much for your review.
We love to hear it!
All the best, SilverChef.
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