Showpass Recensioni 

Clients booked for Potion making at the Cauldron London, sadly they had a close family bereavement and needed to re-schedule the trip, unfortunately Showcase are not taking any ownership and helping to resolve our clients problem. It states on the Cauldron website that you can amend as long as it's 48 hours before experience, showcase advise to exchange the ticket but you are only able to do this once and only on the dates released by the Cauldron. This means our client will now miss out on this experience and lose their money. You would think they could issue a credit until the tickets are on release. Very disappointed and be aware Showpass answer emails to the venue you cannot even speak to someone. Truly awful service I for one will never book through this company again and would recommend anyone to think twice before booking experiences managed by Showcase they are certainly not customer focused.

I order tickets back on February 9, 2025, to the Calgary Women's Show on May 5-6, 2025. I never received the tickets. I need the tickets sent to my email.

I purchased tickets for an event and the event was not as billed I have now been in communication in the excess of 50 emails over the last two months trying to get a refund
They advise will email you back they don’t and when you chase them up you get a cut a paste excuse with no refund
Can’t contact the venue direct to discuss as goes back to show pass I’ve had every lie they where updating their booking system they’ve tried to contact the venue having no response from them they are investigating this list goes on and on would not use them as the event was falsely advertised and was a waste of money do not book the cocktail cauldron wizard experience in Edinburgh save your money
Staff where not engaging and was not a wizard experience was a poor experience from ingredients to atmosphere

I have been using Showpass for my events in Houston for the past 2-ish years and have never had an issue. I do have to say that they have some of the nicest folks working there who are always sending new products updates to me.

If I could leave 0 stars, I would. In order to buy a tickets for a show, you are forced to create an account with this company. They require all your personal info, assuming for sinister reasons of selling them to some marketing companies, to get tickets for some random event. Very unethical and sketchy. And they do not allow you to delete your account until such event concludes. Clearly, this is a scam.

To add to the answer that you can delete your account, here is copied response from their chat bot: "(11:27:45 AM) Andrian Showpass: But as I mentioned, we are unable to delete your account until the event you had purchased tickets for has concluded. My sincerest apologies for the inconvenience"

First of all they have no business being the ticket vendor for the Stanley Park Rail because they aren't even located in BC!! They are in Calgary.
The way they handled the Stanley Park Bright Nights sales was an embarrassment! Even worse, they don't even use human beings to chat online as they never answer direct questions.
They should compensate people who waited hours by removing their ridiculous service fees!

I tried to book an event at Stanley Park the site would just not work. Not sure how their queue works as my wife was in line for 7 hours and would not get a chance.

I tried hours after her and was able to get it after a 2 hour wait but when tried to checkout the system keeps on crashing and would not let you checkout. The only thing that works is the 10 mins timer you get on your turn which will kick you out even if the site is down.

Most pathetic system I have ever used.

I tried to book an event at Stanley Park and the tech is just not working. I had to get into a waiting que wasted 3 hours of my time. This app is consitantly bad and I wish the event organizers would give multiple options to book through another mora capable vendor. Needless to say I am extremely frustrated and sad I cannot attend this event because this app technology sucks!

They are scammer. I needed to call them but after long waits, they just cut you off, or worse yet, not they won't even allow you to wait on the line. The city of Vancouver, stop using this scammer.

I’ve recently used Showpass for a couple of events. The process was smooth and easy from start to finish.

ShowPass makes my life simple! Every process is easy, and the back end functionality gives me everything I need to know at the press of a button - I could recommend them highly enough! GREAT value for the service they provide :)

Our theatre has been using Showpass for 3+ years and has had a very positive experience with the system. Their customer support is always positive and helpful and the events easily integrate with our website.

An area that Showpass could grow/expand upon is the payout report. This has significantly improved over the years but could use a bit of fine tuning for clients who have multiple events/payouts being paid in one lump sum.

Good vendor. Customer service is good, problem resolution is fast, and their system scales well to all different sizes of events while being easy for customers and staff to use. Lots of customization for different types of events.

The experience was great. It was smooth, no hassle, I will be doing it again in the future. Thank you!

I'm sure my age is showing, but here is how I felt after navigating showpass. I wished to purchase 2 senior tickets to a camper show. I thought, okay, enter my name & phone number, get the quantity and price confirmed for the venue I want, enter a credit card, pay the amount, and check out. It used to be that simple. Well, first it insisted on two choices...sign in as facebook (I chose not to), or create a new member. I chose wrong. I created a new member. Then it insisted I chose between 2-or 3 "free" unrelated things before going to check-out. I somehow avoided those, and went to checkout. I approved the amount and gave my credit card number. All set, right? Then it opened another page or two verifying my account with address etc. Finally, I hoped, I could copy the QR code and close (sign out) the page. Nope, I first was asked if I wanted to print out a receipt, and thinking I better do that since it has already gotten so involved. I printed out the receipt which stated this is not a ticket, it is only a receipt...and then I became so page weary, I had go get help to find the page offering the tickets to print or copy a QR code. My wife rescued me, and found the page. She printed them out "just in case". I understand I am not young, but does this process to buy two tickets have to be so involved?

Platform is great. Great customer service

Edit: After prompting to give a promised refund of the outstanding balance, Showpass made things square.
It is unclear whether this is still their default policy for other customers.
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I was refunded due to the cancellation of an event by the venue. The booking cost me $56.77, I was refunded $52.50.

Showpass kept the 'service fees' of $4.27.
If no service was rendered, it is proper to refund the full amount..

In emails to them, I get the boilerplate:
"Please note that Showpass fees, as they cover the initial cost of putting the transaction through, are considered non-refundable as per terms and conditions and as indicated at check-out."

It's a pretense that your payment processing costs $4.27, and you should follow the example of other event and payment services that would never keep the processing fee if the show was canceled. You have penalized the customer outright.
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I had a reply that I would receive a full refund shortly. I never received a refund nor correspondence.

Disgusting that this company is essential for events in my area as have had issues with buying tickets multiple times. Customer service is fair at best and not timely at all, has passed blame onto organizers for their systems not functioning properly.

Had a show that was cancelled, I called, they gave me a few options. Had a show cancelled by eventbrite and Ticketmaster the same day, I got Showpass money back in my account within 24 hours and it's taken ticketmaster and EB nearly 8 months for a similar size event in the exact same venue. Showpass knows what they're doing.