Showpass Recensioni 

Bought insurance for my ticket because I was worried about my car and not sure if I would be able to drive it all the way out to high River for the drive-in theater. I took my car into the mechanic and they told me that I shouldn’t drive. The soonest they could get me in was the day of the drive-in and they hoped that they would be able to get it done before the close of day which was 5 PM. Unfortunately, they ran into problems with parts and we’re not able to complete the repairs and I was not able to go to high River. When I requested my refund and provided my estimate and work and receipt from the mechanic, I submitted it to show pass. They refused my refund, even though it was insured and I paid for the insurance. They said that it wasn’t a “mechanical breakdown” because I had a scheduled appointment. this is absolutely terrible customer service on their part. I will never ever buy a ticket with them again, and I will certainly never get insurance with them again, and I highly suggest that anybody dealing with them does not pay for their insurance. It is a complete scam and just wait for them to get an additional five bucks per ticket.

Not sure what the hell ticket protection is for when you guys absolutely refuse to give refunds, even when given the documents you’re asking for. Shit customer service. Accused me of medical fraud and misrepresentation after sending legal documents as to why I couldn’t attend the show.

Showpass did a great job while we were at global fest. Getting tickets was super easy and the shows were awesome! We’re going back next year! The drinks competition was very interesting and a cool experience, my family found the girl hosting it did a great job. Can’t wait to go back next year

MINUS 1000 STARS!!! I bought a ticket for a concert, and also bought insurance for a refund in case I wasn't able to go due to family reasons. On Aug 24th I reach out to their refund department email that a recieved and was told I'd be contacted within 2 business days. It's now been 8 business days and I haven't been contacted by anyone. I would have loved to go to the concert. But as my mother in the hospital I am not able to make it. I've emailed 4 times and tired there in house system which dosent help at all. By far the worst customer service I have ever received. Request my refund through show pass is complete junk stay away.

I bought an adult VIP ticket for $90CAD to Globalfest, Japan night. I remember reading that 2 beverage tickets came with ticket, plus seated accomodations. Access to food trucks in a separate place than general admission. Somewhere in there was the word "tent".

Reality: the seated accomodaton were about 50 folding chairs to accomodate people. The wiser brought their own folding chair, blankets in the VIP area. The seated accomodation was in the blazing sun of Thursday for the Japan exhibition. I ended up sitting on the grass in the shade. The free tickets-staff seemed to be misinformed about this, as I did not get them. I went over the the food truck, bought my own canned cocktail. The woman in the SUPER VIP section came over and handed me 2 drink tickets. The SUPER VIP section turned out to be sponsored tents at invition of the sponsor only. I think the first big tent maybe the SUPER VIP ticket as the line, after 6pm became very very long. Later after complaining to the VIP woman that my hips were hurting from sitting on the grass for over an intermittant 2 hours, she got me a chair. I overhead a man complain that for $300 this is what I got-regarding the tent. Not impressive and ready for the line.

The show: I expected great things from the Japan exhibition. There was a terrific Japanense warrior head. then an ok Mt Fuji display. After that, it was just regular fireworks, nothing special, just big bursts and streamers.

The best part of the show, at the beginning, SHOWPASS sent up their in the sky name. It malfunctioned to the great amusement of the crowd. There was some indistinguishable light, and the last 3 letters shown brightly in the sky. Instant karma.

Showpass! Not happy with this group. Tickets were purchased for an event in September - with additional cancellation insurance, at an additional cost. Trying to now cancel tickets is nothing but one hassle after another. Pages of terms and conditions and outrageous requests. TERRIBLE customer service. "The insurance company is a 3rd party vendor, we can't do a thing to help." Registrar of organization hosting event is too swamped with complaints to answer emails. #Showpass#FraudAlert#TicketSale

I had a great experience with Manal on the support Chat when I needed help with some details for event setup. He was very clear on the instructions and also offered some helpful suggestions not related to my original question, and that I would not have thought of or noticed on my own.

Goated service will use again

Ticketing experience was fantastic. Blows old dinosaur platforms like Ticketmaster.

Great to deal with! The App is awesome and very simple and fast to use, 🌞

Excellent experience with Showpass from start to finish. I unexpectedly had to change my tickets at the last minute and was worried it was going to be a stressful process, but their customer service team over the phone was incredibly helpful, understanding, and efficient. It’s not often in ticketing that I get to actually speak to someone to solve my problem!

This is not my first time buying tickets with Showpass & I will always be glad to buy tickets through them knowing that they’ll always help me out if needed or lead me in the right direction. Would recommend to anyone as an event host or an event attendee.

I'm disappointed with the Showpass ticket purchase experience.

Showpass locked up on my first attempt.
After contacting them and doing the purchase by phone successfully, I still received notices that I had the original 4 tickets in my cart to be processed. I could not delete or alter the notice. The notice remains!!

After this two hour process, i was still charged a service fee per ticket fee.

Disappointed!

I’ve used Showpass multiple times and it’s been a great experience every time. The platform is simple, fast, and easy to use, from buying tickets to accessing them on event day. Everything works smoothly, and I’ve never had an issue getting into a venue. Reliable, user-friendly, and hassle-free. I highly recommend Showpass.

Showpass Canada requires personal information for guests to manage guestlists effectively, ensuring that attendees are pre-approved for specific events and can receive automated confirmation details. This process helps streamline event organization and enhances security for both guests and event organizers. B.S. They demand personal information to track all "guests"in order to purchase tickets. I was prevented from purchasing tickets because I refused to provide the personal information for each of my guests.. No ticket vendor ever requests the personal information of the. guests I invite to join me. They have my personal information as the purchaser. That's all they need.
Not On My Watch. It's a source of information they can sell.

Like many reviews here, I had a really poor experience due to the refund issues. I was gifted a voucher for an experience worth around £50+. Unfortunately when I wanted to book it the experience went bankrupt.

I tried asking Showpass for credit - not even a refund and it wasn’t available. They messed me about telling me to email other company with no refund. Eventually they stopped replying themselves.

Just an heads up to others. Even with the refund protection, If something comes up you can’t get a refund without providing personal documentation they should not be asking you for. They said I had to give them a copy of my brother’s new born babies birth certificate. Haha um no

This company makes false promises and even signs contracts, then refuses to pay.

Spent 500usd on a event that got cancelled shortly after and they don’t give refund or take any responsibility blaming the event who don’t answer phone number or emails

I spent over an hour on hold. Emailed times for a refund and nothing

Avoid at all costs – deeply disappointed

Had a hen party booked at Cauldron Brighton but had to cancel due to a tragic family loss – the bride’s father sadly passed away, and the funeral was scheduled for the same weekend. I contacted Showpass a full week in advance to explain the situation. Initially, they were sympathetic and said they'd look into processing a refund.

However, after several weeks of chasing with no clear updates, I was eventually informed that the venue had closed down – and with it, our money was lost. No refund, no proper communication, and no accountability.

Extremely disappointed with how this was handled during an already difficult time. Would not recommend and will never book with them again.