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Scopri cosa dicono le persone

Valutata 4 stelle su 5

I’ve enjoyed all the items I’ve received. I think it’s important to find a seller you like. Some sellers move slower than others to secure the item you’re buying. I wouldn’t expect any messages to be... Leggi di più

Valutata 5 stelle su 5

Always finding the best gems here! I found amazing designer items for fraction of the price. And they also have very good customer service. Love this app!

Valutata 4 stelle su 5

The app is good, definitely lots to choose from. Sometimes shipping is super fast (they usually say that in the event) but regular shipping takes a while. Also, double check prices online before ord... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been purchasing from ShopThing for years now . They have some really amazing deals and great live shows . I had reached out to ShopThing customer support for a few incidents and they responded... Leggi di più

Dettagli dell'azienda

  1. Piattaforma di commercio online
  2. Discount
  3. Negozio di borsette
  4. Negozio di articoli usati
  5. Negozio di abbigliamento donna

Scritti dall'azienda

With an audience of over half a million, ShopThing is North America’s #1 luxury marketplace app available on iOS and Android, powered by video, that connects customers with off-price brand new and pre-loved luxury inventory including Christian Louboutin, Saint Laurent, Chanel, Gucci, Versace, and more. Our world-wide Sellers create engaging short-form shoppable videos for our audience to shop instantly from the palm of their hand!


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

896 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 62% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Additional Duties and Fine Print

I've been shopping on this app for quite some time. I would say that I frequent the app about once a day and maybe average a purchase of once a week for the last 2/3 months. I understand the rules are the rules and government taxes are what they are. But I ran into two MAJOR issues that I believe all buyers should be AWARE of lately. First thing, when you purchase a mystery gift you have to purchase, they item from that said mystery gift if you win the gift card and then await a refund. So, make sure you have additional funds available to do so. Second MAJOR thing, for ALL US buyers if you buy in CAD or from a seller in CAD you WILL have to pay additional DUTY taxes, and the seller has no clue what these tariffs could actually be mines have ranged from $20 to $80 per package/item. I am truly disappointed that you actually think you're getting a deal but ultimately may wind up paying more than the item is actually worth in the end. Although the items are genuine and usually in great condition, I'll have to take a pause from purchases after I receive my next couple of items because the unknown can get to be too pricey and ShopThing customer service has an oh well attitude about it.

18 settembre 2025
Valutata 1 stelle su 5

Toooo slow in confirming and shipping…

Toooo slow in confirming and shipping the order. By the time you get the order it is easily 3-4 weeks.

16 settembre 2025
Logo di ShopThing

Risposta di ShopThing

Hi Cheenu! Thanks for sharing your experience with us. To provide more context, our process is set up differently from traditional retailers. When you place an order, we purchase the item on your behalf, and then it goes through our fulfillment team for quality control and authenticity verification before being shipped out. These extra steps are in place to ensure you always receive genuine, high-quality items.

Valutata 5 stelle su 5

Shopthing gives so much variety of…

Shopthing gives so much variety of items to love and purchase, and once you find your piece. Buying and transaction is a swift. Items comes in wrapped with love and care.

15 settembre 2025
Logo di ShopThing

Risposta di ShopThing

Thank you so much for sharing this! We’re so glad you enjoy the variety we offer and that your experience with purchasing has been smooth. Our team takes a lot of pride in making sure every order is wrapped with extra care and (love!), so it means a lot to hear that you noticed. We can’t wait to help you find your next thing!

Valutata 2 stelle su 5

It took a week to have my item…

It took a week to have my item confirmed, I had a question you guys totally ignored. I wanted to have this item before I went on vacation, ordered 3 weeks before leaving to ensure it would be enough time but the whole process by the time I get my it will be about 5-6 weeks. You didn’t answer my question if I can just cancel the item, and will still proceed to ship and charge me. This is frustrating.

11 settembre 2025
Valutata 4 stelle su 5

My experience has mostly been positive

My experience has mostly been positive. I would recommend investing resources into shortening the time to shipment. It should not take up to 3 weeks to ship. Otherwise, please continue to enhance the app. Recommendations based on past purchases could be better.

13 settembre 2025
Valutata 5 stelle su 5

I order from ShopThing often and have…

I order from ShopThing often and have always had a great experience. Most recently, I purchased a preloved Chanel wallet — it arrived quickly and was in excellent condition, exactly as described. I really appreciate their reliable service and smooth process every time.

28 agosto 2025
Non scritta su invito
Valutata 3 stelle su 5

Duties Due

I got an email from DHL that I had to pay duties on my item. I wish this was told me before as the duties were $54!! It should be included in the total price or warned prior to purchase.

8 settembre 2025
Valutata 1 stelle su 5

Lock of proper customer service

I am a Shopthing customer long time , one thing i can say the quality of service has fallen behind . The shippent has been concern from beginning, but was used to it as its a small price you pay in new business but the service is kept deteriorating now in few years . The new preloved and marketplace is good initiative but lack good sellers and they dont keep the promise often deliver product with imperfections that is not mentioned n description. Recently i bought a Gucci bag , title was brand new but had stain and scratches. Even after sending email with pics Shopthing customer service denied return stating its marketplace item .. felt cheated as even being vip customer they are not able to provide proper support .Must say these new preloved items most of them wont have all pics ( sellers always seems hurry to get to next product )and descriptions lack detailing . Shopthing should honour customer if the item is different from what mentioned in product description,i have bad experience there

28 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Please Add new categories to filter tab

It’s always fun shopping on this app but there is a feature or category I would like to see one day added to the app that will def help me shop better which is searching by products type
Sometimes I am looking for pump only or belt or sneakers or a wallet and I don’t have time to click on every event to search for those items of interest
Would like to see in the filter tab a new section for specific products i.e: wallets - shoes- belts - sunglasses…etc
That will help me find what I am looking for faster because I sometimes give up trying to search every event
Thanks 🫶
And Thank you for all the great deals u bring to us

8 settembre 2025

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