KELSEY Media Recensioni 

Incredible. Ordered my magazine in Christmas period. That supposed to be sent after 3 January and estimated delivery time was up to 4 weeks. Guys you are really fast. I got my Depeche Mode ultimate music guide today. That was really fast ( from UK to France). Thank you very much. I recommend and for sure will order something more in the future. Thanks a lot

Easy to renew magazine subscription and good customer service when I had a query about my order.

Daisy from Kelsey Media and the entire Kelsey Media team provided honest, quick and thorough customer support. They helped me to locate hard to find items and answered all of my questions.

Daisy is a treasure, helpful and proactive, thank you!

Daisy Angelo of Kelsey Media's Customer Services was terrific in promptly dispatching a replacement copy of Uncut when my magazine arrived in the post without an accompanying CD. I'm very grateful for her responsive action!

Excellent and helpful after-sales service - Daisy very quickly resolved a question I had with my order. Thank you!!

Daisy dealt with my question quickly and efficiently. Very happy with service and communication. Would definitely recommend.

My December issue of Uncut never made it to my mailbox. All I had to do was contact them and they've immediately mailed another copy. That's what you call great service. Thanks again Daisy!

I've subscribed for a couple of years and never had any problems. Magazines were delivered prompt, can't fault them. My tastes have changed so cancelling my subscription was so simple. Literally one message and a reply within a working day to say its cancelled. Efficient and polite, no problem

Kelsey Media offer a great variety of publications. They make it very easy to subscribe. But, similar to the likes of Virgin Media they make it difficult to cancel. You have every option on line to purchase but not to cancel. Because of this it’s a one star.

I recently cancelled a gift subscription for a Kelsey publication in error. Customer service responded rapidly to check that I had intended to cancel the subscription and offering to reinstate it if and when I so wished. As I wasn’t aware of my error, I had the subscription renewed and everything went back to normal. I felt that this showed a quite surprising level of response to a problem which did not originate from within the company.

This company are hopeless and they lie. Recently took over uncut music magazine. Failed to send my first copy with them then said they were unable to fulfil the issue. I complained further and they sent me two copies of the next issue. Complained again. Third issue with them and again it hasn’t turned up. Lied about it being a ‘customs issue’ then said they were ‘unable to fulfil’. Extraordinary. How hard can it be to just send a copy to your subscribers… it’s what you are meant to do as a business. And, if I hadn’t complained, I’d be getting charged for it too!

Daisy has made the process of changing my customer details so seamless and its refreshing to experience that.

Before I ordered my magazine, I made a quick call to customer services. I was helped by Daisy. She was very accurate and pleasant to talk to.
My package was immideatly sent after I did my payment and it laid at the Dutch Customs within days.
There it took 10 days to deliver it at my home address!
Kelsey has a lot more magazines that are interesting for me. It's a website that I will return too :-)

Had some account query issues and Daisy sorted them for me.
She did a really great job.
Highly recommended

If you are just wanting to try out a magazine subscription with this company, really think twice about it. While they obviously make it really easy to open a subscription, they make it incredible hard to cancel it. Funny that!

You really have to fig deep into the FAQs to find anything on it. And then they make you have to contact them by phone or email, rather than giving an option to do it online.

So I emailed them and told them I was going to post this review. Then they came back instantly and said they were processing the cancellation. Again, funny that.

I thought the internet age had left companies like this behind. clearly that's not the case.

I got a swift reply in which the issue was explained clearly and resolved.

Great customer service from Daisy when I had forgotten to change the delivery address on the gift subscription after my grandson moved house. Quick and friendly response, and she even offered to send a replacement if he had missed an issue during the move (which he hadn’t). Apart from that, the magazines turn up regularly, as expected from any subscription service.

Daisy in the customer service group worked hard to solve my custom issues with sending magazines from U.K. to Sweden. She followed up by asking me to reply to her when everything finally was solved. This is what is call customer service, not just helping but also securing a satisfied customer!!
Sven

My order was lost by my national postal service who could only tell me to contact the sender.

Upon calling Kelsey the first time I was instantly ignored and they hung up.
When I called for a second time the woman who I was speaking with was only able to tell me it is not their responsibility, nor will they contact the postal service.

After going back and forth with her for 5 minutes I was transferred to the manager with an long sigh from the customerservice lady.
The manager (Steph) was actually able to help me after talking to me a lot more open minded than her colleague. Now I am awaiting the package that was resent and the refund of my customs clearances.

With that said I would not recommend any subscription, which I planned on getting for a monthy boxing magazine. Hopefully I will receiving the older issues that I really wanted to read (+ some that I ordered a month in advance for my nephew's birthday which will be late) and ordered so I never have to order here again.

Thank you Steph and please find more people like her instead of the two I spoke before her.