The Patented Original SHHHOWERCAP® Recensioni 321

TrustScore 2 su 5

2,0

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Purchased the cap, loved the cap. Then the front band started separating. I spent months reaching out to the company who praised their design to last a decade. I never placed it in the washer, hand wa... Leggi di più

Valutata 5 stelle su 5

I purchased a Shhhowercap several years ago and it is so well made, I never needed a replacement! The first time I used it, I knew it was different from other shower caps. The material is top notch an... Leggi di più

Valutata 1 stelle su 5

I’m extremely disappointed with my experience. The company is not transparent about shipping times and has significant delays in responding to customers. I ordered two shower caps and paid $17... Leggi di più

Valutata 5 stelle su 5

OMG!! This is a life changer! I was legit using an old plastic stretched shopping bag as a showercap... why? This is gold and preserves my hair perfectly between face washes and body showers! Thank yo... Leggi di più

Dettagli dell'azienda

  1. Produttore di tessuti
  2. Fornitore di prodotti di bellezza
  3. Negozio di prodotti per capelli

Scritti dall'azienda

SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page. The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack. We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist. As a result, the original harm is being extended — long after the underlying issue has been resolved. While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms. This is not a reflection of our business. It is a consequence of platform failure. The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are. It also impacts customers directly — creating confusion and undermining trust where it should not. We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews. The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention. We have operated with integrity since day one. That has not changed. We will continue doing the work to restore an accurate representation of our business — but we would much rather be focused on serving our customers than responding to a distorted narrative across multiple platforms. At its core, our objective remains unchanged: To design, sell, and ship SHHHOWERCAP® to our customers without interference, misinformation, or unnecessary disruption. For Customers For accurate and up-to-date information: • Please review our FAQs at shhhowercap.com • Email team@shhhowercap.com to connect with a real person • Visit @shhhowercap for updates and support If you love your SHHHOWERCAP®, we welcome your honest review reflecting your true product and ordering experience. If you left a review during this period and have since received your order, we encourage you to update it to reflect your full experience. For Trustpilot Corporate Stronger fraud detection, clearer accountability standards, and meaningful intervention are required when platforms are exploited in coordinated attacks. Small businesses — especially those built on original innovation — should not be left exposed to this level of reputational manipulation. For Press For inquiries, please contact press@shhhowercap.com . We are available to speak both on our brand and the broader issue of platform vulnerability and its impact on independent innovators. ABOUT SHHHOWERCAP® Founded in 2015, SHHHOWERCAP® is a female-founded company that reinvented the shower cap for the 90% of women who do not wash their hair daily. Our patented turban design redefined the category through elevated design and functional innovation. Featured in Vogue, The New York Times, Allure, and ELLE, and carried by retailers including Violet Grey, Detox Market, Thirteen Lune, Anthropologie, Nordstrom, Saks, and Selfridges, SHHHOWERCAP® has built a loyal customer base over the past decade. After millions sold and hundreds of thousands of customers served, our commitment remains unchanged: innovation, integrity, and customer satisfaction. We appreciate those who continue to support The Original SHHHOWERCAP®.


Informazioni di contatto

2,0

Scarso

TrustScore 2 su 5

321 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 42% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

What a find!!

What a find!!! Didn’t know how much I needed this. Love it!

12 giugno 2024
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Risposta di The Patented Original SHHHOWERCAP®

Yayyyy. We're here for you forever, Josephine. Tell all your friends.

Valutata 5 stelle su 5

Love the product!

Love the product, love the brand, love their mission, love their customer service. Never had a single issue, and I am just in love with these shower caps.

11 giugno 2024
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Risposta di The Patented Original SHHHOWERCAP®

We're in love with you right back. Thanks for the unwavering support of the patented Original. We're proud to be the ones protecting your gorgeous mane. xxoo

Valutata 5 stelle su 5

I have 3 of them and myself and my 2…

I have 3 of them and myself and my 2 daughters use them daily when we don’t wash our hair! I take them everywhere w me like vacay and the gym! HIGHLY RECOMMEND!!

11 giugno 2024
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Risposta di The Patented Original SHHHOWERCAP®

Omgooooooodness we love that your minis are using the SHHHOWERCAP® too! Teachhh 'em young! Stay tuned because we're launching special sizing just for them very soon. <3 <3 <3

Valutata 5 stelle su 5

I am absolutely thrilled with my…

I am absolutely thrilled with my shhhowercap! Not only does it keep my hair completely dry and frizz-free in the shower, but it also looks incredibly stylish and chic. The quality of the materials is top-notch, and the adjustable fit ensures that it stays in place comfortably. I love how it elevates my self-care routine and makes me feel like I'm treating myself to a spa day every time I use it. Definitely worth the investment for a luxurious shower experience!

11 giugno 2024
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Risposta di The Patented Original SHHHOWERCAP®

What a review! A little luxury in a previously unexpected place. Thhhanks for sharing the love! So glad you enjoy it every single day (well, accept for the dreaded wash day - but, stay tuned because we have something special and luxurious coming for elevating that day, too!)

Valutata 5 stelle su 5

Love my shhhowercaps

Love my shhhowercaps. Protects my blowout and it looks cute!

11 giugno 2024
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Risposta di The Patented Original SHHHOWERCAP®

We're sure you look super cute in it, too! We love you. Thhhhanks for sharing the love.

Valutata 5 stelle su 5

I love Shhhowercap and refuse anything else!

I love Shhhowercap! I have three, one for home, one for travel, and one in case I misplace the other two. One cap is from 2018 and still giving my natural curly hair and/or long braids the protection it needs. I love the design and cannot use anything else. The innovation of this product is a game changer!

11 giugno 2024
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Risposta di The Patented Original SHHHOWERCAP®

Shhhout out to our OG fangirls! We love you and love reading reviews like this. Thhhanks for sharing the love both online and IRL and thhhank you for your loyalty to The Original patented SHHHOWERCAP®!

Valutata 1 stelle su 5

Fraudulent company

Placed an order over 1 year ago. It never shipped. They refused to give a refund. They are still out there perpetrating their scam on unsuspecting consumers. I repot them to the Federal Trade Commission as a fraudulent company. Do not trust this organization or give them any money. I can’t believe their owner is not in jail.

11 giugno 2024
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Risposta di The Patented Original SHHHOWERCAP®

This is an insane and defamatory statement about our Female Founder during a time of extreme crisis. We're sorry you were waiting for your SHHHOWERCAP® and any confusion in that process. As discussed on multiple channels with you directly - your order was cancelled, fulfilled, or refunded from all records in our system.

We have considered this customer issue resolved for quite some time.

If you're looking for anything additional or specific for your resolution, please reach out to team@shhhowercap.com and they're standing by to help! We'd like to do whatever we can to stop the continued defamation of our Female Founder and our beloved brand on any channels. Thhhanks for your consideration, Dawn!

Valutata 1 stelle su 5

Never received my cap or a refund

I never received an order I placed on April 22nd 2022. After being ignored by this company for over a year they finally agreed to cancel & refunded me on July 17th 2023 but the refund never came through. I was sent screenshots of the refund being a "success" with only my order # but it does not show or confirm the payment method or card number it was sent to. When asked to confirm they say they just have to take my word for it, when I have shown them proof of my credit card statements. I am sad to see a company fail from such terrible customer service, but even sadder for all the people who got their money stolen from them by this company.

30 aprile 2024
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Risposta di The Patented Original SHHHOWERCAP®

Hi, Vera! We're so sorry that your order was cancelled and impacted due to our competitor's attacks on our Small Business last year. As we discussed in the DM's you'll be receiving a paper check in the mail to your address on file. For that reason, we'll consider this customer issue resolved and we look forward to supporting your future "normal" SHHHOWERCAP orders now that we're on the other side of the issue that impacted your order. Thhhank you for allowing us the opportunity to make this right for you!

Valutata 5 stelle su 5

My Shhhowercap arrived as ordered

My Shhhowercap arrived as ordered, fits great and keeps my hair looking great for days…I wash my hair twice and week and this extends the wash because of the soft interior and keeping the water out! Great customer service!

28 maggio 2024
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Risposta di The Patented Original SHHHOWERCAP®

Woooooo! Victory! It should never be as hard to accomplish this as it was last year - but, thank you for sharing your positive experience with our beloved brand. Excited for many beautiful patented waterproof turbans in your future for friends and family. You're the best. We love you! xxoo

Valutata 2 stelle su 5

Pre-order woes

Pre-order woes

I love this product and if I wanted another one I would purchase via an authorized re-seller. I pre-ordered on Black Friday 2023 and finally received in April 2024. My email inquiries were never returned.

24 novembre 2023
Logo di The Patented Original SHHHOWERCAP®

Risposta di The Patented Original SHHHOWERCAP®

We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get it to you! Looking forward to timely shipments as we have for our almost 10 years in business - for future orders moving forward! xxoo

Valutata 1 stelle su 5

would never order a shhowercap again

I would definitely never order a shhhowercap again. It took 4 months to arrive. Only after I wrote multiple emails. Usually those emails would get a response of so sorry we are behind production and will get back to you soon. When I did receive it, it was not what I ordered. And I emailed again and never had a response back from Shhowercap.

6/19/2024
Extraordinary response from Shhhowercap. You DID NOT send me what I ordered. That would be a lie. You sent me the wrong shower cap. And I’ve written to you to rectify the situation and have NEVER heard back from Shhhowercap. Trust me folks, buy from Shhhowercap and you are likely to be very disappointed.

13 maggio 2024
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Logo di The Patented Original SHHHOWERCAP®

Risposta di The Patented Original SHHHOWERCAP®

We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get it to you! Looking forward to timely shipments as we have for our almost 10 years in business - for future orders moving forward! xxoo

Valutata 1 stelle su 5

Delayed Order > 4 months and no customer support

The order was delayed by more than 4 months, and I received no updates on the order during that time. I contacted customer support multiple times to understand my order status and did not once hear back. This was an incredibly disappointing and frustrating experience and I would not order from shhhowercap again.

10 aprile 2024
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Risposta di The Patented Original SHHHOWERCAP®

We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get it to you! Looking forward to timely shipments as we have for our almost 10 years in business - for future orders moving forward! xxoo

Valutata 1 stelle su 5

Great product but where is my order 9 months on?

I’m a repeat customer as I love the product, however I placed my order back in August 2023, for two shower caps and contacted customer service and requested an update - I have received one reply saying it will ship by end September 2023 and one or two automated replies, but it’s now May 2024 and I still have no update from customer service, no caps and no refund.

I appreciate they have had some issues and I hope they can get back on track but it’s appalling to treat customers like this when you are holding their money for 9 months. I feel it is safer to buy from a reseller who has stock on hand than take a risk with this company until things demonstrably improve.

14 maggio 2024
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Risposta di The Patented Original SHHHOWERCAP®

We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year.

If it has not been received that means it was cancelled last year as we have no pending backorders in our system. This is most likely due to chargeback or refund received. If anything is still remaining please reach out to team@shhhowercap.com as they're standing by to support resolution on any outstanding issues. Looking forward to timely shipments as we have for our almost 10 years in business - for your future orders of The Original SHHHOWERCAP® moving forward! xxoo

Valutata 3 stelle su 5

I like the product once I finally got…

I like the product once I finally got it. I placed the order in early November for the new black one. My credit card was immediately charged. Four months later when I had heard nothing from the company I was totally unable to find any method of contact to inquire. Then finally, one day around early April, out of the blue I get an email from the company saying it has shipped.

9 aprile 2024
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Risposta di The Patented Original SHHHOWERCAP®

We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get it to you! And, we're EXTRA happy that you love our patented Original product so much. Our newly updated FAQs have more information for the reasons behind the delays.

Looking forward to timely shipments of our beloved patented invention as we have for our almost 10 years in business - for all your future orders moving forward! xxoo

Valutata 5 stelle su 5

Shhhowercap Redeemed Themselves

After being a solid Shhhowercap customer since 2019–I was greatly disappointed when the company never sent my new cap after about 5 months. When I reached out about the issue, they apologized and refunded me. Then a couple of weeks ago, I received an unexpected message from Shhhowercap saying that they were sending me a new can from the order I made months ago. My other one from 2019 was starting to break apart, so this was such an exciting surprise!!!! I truly appreciated them sending it to me for free and it has definitely made me excited to purchase more from them again in the future. 😊

1 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

I waited over nine months for delivery

I waited over nine months for delivery. No communication, or response to my multiple attemps to reach out.

10 aprile 2024
Logo di The Patented Original SHHHOWERCAP®

Risposta di The Patented Original SHHHOWERCAP®

We're so sorry that your order fulfillment timeline was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get it to you! Looking forward to timely shipments as we have for our almost 10 years in business - for future orders moving forward! xxoo

Valutata 1 stelle su 5

Would definitely give zero stars if…

Would definitely give zero stars if that was an option. Scam! Take your $ immediately but does not ship product for months. Ask for refund, but they will not do that. Still waiting on 1of 2 caps 8 months later

13 settembre 2023
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Logo di The Patented Original SHHHOWERCAP®

Risposta di The Patented Original SHHHOWERCAP®

We're so sorry that your order was impacted due to our competitor's attacks on our Small Business last year. We're really happy we were able to get one out to you and see the replacement in our system processing on it's way to you! Looking forward to timely shipments as we have consistently for our almost 10 years in business - for all your future orders moving forward! xxoo

Valutata 3 stelle su 5

Great shower cap, but bad communication on backorders

Great shower cap, terrible customer communication, no phone number. I placed my order in December I think, knew it would be on back order ( all prints were), and while fully charged , didn't get the shipment for about 3 months, ( not looking up dates now). Multiple emails , form answers, no phone to speak to anyone. I wouldn't order if it's not in stock bc who knows when you'll get it.

10 aprile 2024
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Risposta di The Patented Original SHHHOWERCAP®

We wish we could say more and so sorry that your impacted order was complicated by the events of last year! Thank you for allowing up the change to make it right. Uur FAQ page is updated and we're on the other side of the issue that unfortunately had kept us silent. So, what we'll have forever is the love of our patented innovation! xxoo Give us a chance in the future. We also reopened our phone line (601) 617-SHHH and can always be reached there via text or call, well, during business hours.

Valutata 1 stelle su 5

Arrived 16 months last

I ordered a shower cap in December 2023 and sent multiple messages . I DID finally receive it in April 2024.

10 aprile 2024
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Risposta di The Patented Original SHHHOWERCAP®

We're sorry your order was impacted! Happy we could get it to you! xxoo

Valutata 1 stelle su 5

I received my order one year after…

I received my order one year after placing it.

10 aprile 2024
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Risposta di The Patented Original SHHHOWERCAP®

That happened! Hope you love your SHHHOWERCAP! xxoo Excited to get you and your friends and family more timely shipments in the future.

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