THINX Recensioni 

Hidden Customs Charges

Like many others here, was shocked to be charged expensive customs fees after already paying for shipping costs. I have ordered from overseas before and never received such a high cost. Three pairs of undies with a 28GBP customs fee. This should definitely been made clear upfront. Especially considering the company has obviously received complaints about this in the past. Really devious and deliberately misleading.

I actually asked for a refund because the panties I ordered were not comfortable material. I'm going back to my cotton granny panties and tampons/pantiliners.

But, I'm giving this four stars because they gave me a full refund no questions asked. That is customer service!

My daughter who is 11 told me these were what she wanted as she had seen them on YouTube . To make things so much easier for her I jumped straight in and ordered them 3 pairs just short of £60.00. We have waited 4 weeks and now have been informed I have another£16.87 to pay import charge!!!!! My view of Thinx is not a good one and she hasn’t even tried them yet. Won’t be buying more 😡

Not being clearly told that you have to pay an additional Customs Fee is daylight robbery. I have never come across this with any other company.

Furthur more, I didn't realise this fee had to be paid, so my package was stuck at the post office for weeks, the She Thinx customer service team took over a week to tell me what the problem was.

I will NEVER order from this company again.

Investing in period underwear has really changed my life. However, the cost for each item is ridiculously high in my opinion, especially for slight changes in designs. I've bought at least ten items over the last five years. After awhile each pair begins to stop being as effective, the smell also sorts of lingering despite being washed. The oldest of my pairs also seems to have a permanent stain.

I agree with the other customers, it is outrageous that you are not warned at checkout about custom duties. Internet is a global world, prices are in Euros, I never even looked where it was shipped from! DISCRACEFUL! I made a big order and therefore, for 7 panties, I had to pay 42 Euros custom charge!

I ordered some Thinx for my wife and I and when I got home from work today I had a note from UPS saying I had £86 to pay. This is so upsetting. We had no notification from of added charges, I've ordered from Victorias Secret US & never had these charges, why Thinx?

It’s 2020. You’re a millennial brand. Make your policies clear. Horrendous to get slapped with a giant customs fee.

Don’t buy from the Thinx website if delivering to the UK, had to pay a customs charge and wasn’t warned at checkout. Will not be buying again.

How is it that a supposedly respectable company can get away with selling you a product, giving you a shipping cost of USD11 and then landing you with a customs bill of £15.89 - which as it turns out they knew all along about?

I have just found out about this through a card from the post office demanding payment, which for me came completely out of the blue. However when i looked at the thinx website, after some digging around in one of the darkest corners, i found this: "International customers: Unfortunately, our prices don’t include local taxes, duties, brokerage fees, and VATs, all the stuff you may be charged to receive your shipment at home. Make sure you consider all fees, because once your order arrives you’ll be required to pay all additional charges — and we won’t be able to refund you if you change your mind!"

How about pointing this out at check out, BEFORE A CUSTOMER PAYS, RATHER THAN OVER A MONTH LATER????

THIS IS REALLY NOT ON, however good your product may be, and i will never be buying from you again

Great undies! I bought 3 undies that are 2 tampons worth, and they do what they say. No leaks. My period is medium heavy.
The service is good, I asked by email which undies were best for a slim person with a curvy, soft butt.. and they replied quickly suggesting 2 types.
I have to say the shorts are a bit annoying for me on my thighs, blocking the circulation a little bit. But this is just me.. a lot of underwear annoys me.
After use, they are easy to rinse and then put in the washingmachine.
Last thing: I live in Italy and therefore I had to pay 20 euros on top of the shipping costs, when the package arrived.. because of the trading taxes. So I will probably buy from another brand in Europe next time.

Nice company overall and products are good

The brand is fine. BUT DO NOT buy directly from their site if you live outside the USA!!! I had to pay almost half my order in import tax :(

These are comfortable & cute and do not at all feel like a diaper (which pads totally do). I will say that as someone who recently got a copper IUD, these aren't reliable in terms of catching all of my flow (I've had nightly leaks), but I have 7 different pairs, and I love wearing them in addition to a menstrual cup, and by themselves on spotting days. It's just peace of mind, and the high waisted ones are so dang adorable. I love wearing them around the house.

Jeg blev overrasked da jeg fik besked fra Told&Skat
Jeg skulle betale 350kr. for at modtage min pakke
Det blev nogle dyre trusser :(

Love these products so far, so much better than pads and they really worked well and felt comfortable. Had to pay import taxes to Sweden on one of my orders but Thinx made it very clear when ordering that that could happen so no big deal. Amazing customer support as well.

So as many others have said I was surprised by a whopping £20 unexpected customs fee from Royal Mail (on top of the international postage I’d paid on the website) before I could even receive the package. However when I complained they did give me a speedy refund for the £20 ‘as a one off’ (they must have to do this so much??) Thinx seriously need to sort this out as it leaves a bad taste (I considered returning for a full refund before I’d even seen the product) and I could have VERY easily just bought the same product from UK vendors of thinx (Selfridges, ASOS and John Lewis all sell for the same price without the customs fee).

As for the product itself, I bought a classic hiphugger and a super hiphugger and I can’t fault them. So comfortable, discreet and they really work despite a heavy flow (on heaviest days I use as a back up to a cup but towards end of period just use the pants). I LOVE these pants. So comfy and liberating!

So my advice is- if you’re thinking of buying from the uk, go for it- just buy from Selfridges, John Lewis or ASOS instead of direct from the website!

I love thinx. It took a few tries to get the best size and fit for me but now I love my hiphuggers, sport and cheeky. The customer service is impeccable and the ethics of the company is worth investing in.

Disappointed to be hit with a Customs and Royal Mail handling fee adding another £20 onto these already pretty pricey pants! Wish Thinx made this known to customers outside of the USA at the time of purchase, not just hidden in their FAQs. I would have looked elsewhere and supported companies that do the same thing local to the UK and had much more affordable pants.