Shepherds Friendly Recensioni 

975
•
TrustScore 4 su 5

4,1

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Had not considered Shepherds Friendly before. Opened a stocks and shares ISA which was a very easy process. Website is easy to navigate, clear and concise. Just need to ISA to perform well!

Valutata 5 stelle su 5

We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Leggi di più

Valutata 1 stelle su 5

Signed up for a shares ISA via an advertisement offering Cashback via Quidco. Was happy to save the money to meet the requirements to receive £240 cashback and Quidco themselves were offering a £100 b... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

i do sincerely apologise for the review I left yesterday frustrated as I am out of the UK and had completely forgotten it was a bank holiday. It was even worse when the voice message didn't specify... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Finanza e assicurazioni

Scritti dall'azienda

It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

975 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(975)

115 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Good product, poor technology

The Shares ISA account has some appealing features however, it’s not as easy to add money as other providers, e.g. having to use a debit card. Similarly, the colour scheme of the app means that you cannot see the card number when you are typing it in!

12 agosto 2025
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Risposta di Shepherds Friendly

Hello Rachel,

Thank you for leaving a review on our Investment ISA. We’re always looking at ways to improve the experience for our members, and feedback like yours is incredibly helpful.

If you’d like to speak to our Member Services team in the meantime, they’d be happy to help: https://www.shepherdsfriendly.co.uk/help-and-support/

Kind Regards,
Lauren

Valutata 1 stelle su 5

Shocking

For the past two years I have been paying an amount of £35 a month in anticipation of myself going into surgery for a torn ligament, only to be told that they will now no longer pay out and will refund me my money I have paid already as I'm physically unfit to claim what I was paying in for.

Quick update for you Shepherds friendly all my information was correct at the time of signing up 2 years ago and things change each year I know at the moment I am physically not fit for work as I have had surgery I can not put any pressure in my left foot I can not walk with out the use of crutches.

Shocking service do not use

29 luglio 2025
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Risposta di Shepherds Friendly

Hello Matthew,
Thank you for your review. I'm sorry to hear about your experience.

For reasons we have explained to you, we've cancelled your plan and refunded all the payments that you had made. You should receive your refund within three to five working days.

Our Senior Claims Manager has been in touch again to explain the reasons why, but if you have any more questions, you can reach out to our Claims team.
Kind regards,
Elena

Valutata 2 stelle su 5

I didn’t expect to have to wait for my…

I didn’t expect to have to wait for my interest23

23 luglio 2025
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Risposta di Shepherds Friendly

Hello Henry,
Thank you for your review. We always value feedback from our members.

To process payments safely and securely, especially when they’re being made to a different account, we do require some additional information, such as proof of bank details. Once we received these, we processed your payment as quickly as possible.

If there’s anything else we can help with, please don’t hesitate to get in touch with our Member Services team using our help and support form: https://www.shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena

Valutata 5 stelle su 5

Highly recommended

This is the second Junior ISA I have taken out to save money for my two daughters. Easy to do and friendly staff a telephone call away. Highly recommended.

1 luglio 2025
Non scritta su invito
Valutata 4 stelle su 5

All fine thanks

A bit of confusion with money going into my account instead of my wife's, but all sorted with a phone call. A shame that joint accounts are no longer available.

1 luglio 2025
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Valutata 1 stelle su 5

Dissapointed with the outcome of income…

Dissapointed with the outcome of income protection claim which was rejected due to other medical reason not related to actual claim. I was paying premiums for 4 years and been genuine customer who took the insurance in hope to have that support when and if needed. Claimed for physical illness, but refused payout for completely different reason. Really unfair and hurtful decision which left me stranded. I would not recommend as your claim would be turned down when you need it the most! I would understand if my claim was related to something i have not disclosed/agent not marked while taking out the policy, but reason for my claim was completely different and genuine.
*** update to your response***
My claim was not related to the issue described... therefore I feel i have been missold and cannot use the policy while I need it... and I do need it...

3 luglio 2025
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Risposta di Shepherds Friendly

Hello Kamil,

Thank you for your review. We're sorry that your experience with us wasn't as you'd expected. We've been in touch and explained why we aren't able to pay your claim and why we have cancelled your plan.

When applying for our Income Protection plan, it's vital that all the questions are answered accurately. If this information isn't provided during application, we may not be able to pay the claim and the plan may have to be cancelled.

If you have any further questions, please don't hesitate to contact our Claims team, who will be more than happy to help.

Kind regards,
Elena

Valutata 5 stelle su 5

Review from a mother

We are very grateful for the assistance we have received with our online account enquires. The account is simple and quick to set up with intelligible and understandable terms and conditions for a mother of twos. Once again, our many thanks indeed.

25 giugno 2025
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