Opened ISA with SF in may 2025 via quidco cashback. it says cashback claim can take up to 6months, but its been almost a year with no response. when contacting quidco they say retailer hasnt respond... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Really simple setup, all done electronically and everything seems really clear. Great initial offer to start with and hoping to get some great returns from my investments. I like the app and how clear... Leggi di più
We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Leggi di più
Very clear information about the products on offer and extremely easy to open a plan. Regular updates on how the plan is performing. Great service
Dettagli dell'azienda
Scritti dall'azienda
It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.
Informazioni di contatto
High Street 2, SK8 1AL, Cheadle, Regno Unito
- shepherdsfriendly.co.uk
4,1
Molto buono
942 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I am a new member but even so I’ve…
I am a new member but even so I’ve found everything very easy and look forward to the future with investing
14 aprile 2026
Non scritta su invito
LOW INTEREST RATE. CANNOT WITHDRAW YOUR MONEY EASILY.
IN NOVEMBER 2025 I INVESTED SOME MONEY WITH SHEPHERDS FRIENDLY. I WAS INFORMED IN APRIL 2026 I HAD MADE 3.75% INTEREST ON MY INVESTMENT. I WAS VERY DISAPPOINTED AS I EXPECTED A BETTER DIVIDEND THAN 3.75% FROM A FRIENDLY SOCIETY.
I DECIDED TO REMOVE MY MONEY AND REINVEST ELSEWHERE.
I THEN TRIED TO WITHDRAW MY MONEY FROM SHEPHERDS FRIENDLY AND FOUND IT IMPOSSIBLE TO DO THIS ONLINE.
I CONTACTED THEM VIA EMAIL AND FOUND IT VERY DIFFICULT TO GET THEM TO RELEASE MY MONEY.
WHY DOES THIS COMPANY TAKE YOUR MONEY THEN MAKE IT VERY DIFFICULT FOR THE CUSTOMER TO GET IT BACK.
THE MONEY BELONGS TO THE CUSTOMER NOT THE INVESTMENT COMPANY.
NOT IMPRESSED WITH THIS COMPANYS RETURN ON MY INVESTMENT OR THE FACT THAT YOU HAVE NO CONTROL OF YOUR MONEY ONCE IT IS INVESTED.
VERY UNHAPPY EXPERIENCE WITH SHEPHERD FRIENDLY.
I DO NOT RECOMMEND.
17 aprile 2026
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Risposta di Shepherds Friendly
Hello Jim,
Thank you for taking the time to share your feedback. As a mutual, we always value comments from our members, and we’re sorry to hear that your experience hasn’t met your expectations.
We take decisions about bonus rates very seriously, and our investments are managed with the aim of providing more predictable performance over time by carefully managing market volatility. Each quarter, we provide our members with an investment update, which provides a detailed commentary of the performance of our With-Profits fund, the wider market, and the bonus rate that has been applied to the plan.
Like any investment, returns can fluctuate. AER shows how much an investment could grow over a year if returns were to remain at the same level throughout that period. Bonuses are reviewed and applied quarterly, so future rates may be different.
Our goal is to provide higher returns over the medium to long term compared with a bank or building society account, and investments are generally intended to be held for several years. In your bonus rate email, you can read our latest investment update for more information.
We’re also sorry to hear about the difficulties you experienced when trying to withdraw your money. This certainly isn’t the experience we want for our members, and we’d like to look into this for you. I’ve sent you an email through Trustpilot asking for a few details - please could you reply with your phone number, plan number and postcode so we can help.
If you have any questions in the meantime, please don’t hesitate to get in touch with our Member Services team here:
https://www.shepherdsfriendly.co.uk/help-and-support/
Kind regards,
Lauren
Simple and straightforward to set up my…
Simple and straightforward to set up my ISA
17 aprile 2026
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The process was simple and the offer is…
The process was simple and the offer is attractive.
20 marzo 2026
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Thinking I had paid to find I had to do…
Thinking I had paid to find I had to do it all again, not good
2 aprile 2026
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Risposta di Shepherds Friendly
Hello Simon,
Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a few details. I've sent you an email through Trustpilot asking for these. Please could you reply to the email with your full name, plan number and email address?
If you have any questions or further feedback, please don't hesitate to reach out to our Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Lauren
Great company
Very clear information about the products on offer and extremely easy to open a plan. Regular updates on how the plan is performing. Great service
1 aprile 2026
Non scritta su invito
Great experience when opening an ISA with Shepherds Friendly
The agent I spoke to was extremely helpful and very professional. She covered everything I needed to know about opening an ISA.
1 aprile 2026
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Easy to set up and company was excellent
Easy to set up and company was responsive
4 marzo 2026
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Offered £325 bonus through website…
Offered £325 bonus through website TopCashback, and then declined the claim. One star review!
2 gennaio 2026
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Risposta di Shepherds Friendly
Hello,
Thank you for your review. I'm sorry to hear about your experience. I'd like to assure you that our cashback and voucher offers are honoured when all terms and conditions are met.
So that I can look into this for you, I've sent you an email through Trustpilot asking for more information. Please could you reply with your full name, plan number and email address?
Or, you can reach out to our Member Services team here: shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
Easy to set my account up
It was easy to set my account up and arrange a monthly direct debit. My first payment went in on the planned date. Great communication upon setting up my saving plan.
23 marzo 2026
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Very easy to progress through…
Very easy to progress through application and start a policy. Easy to select what is best for me and set a budget.
24 marzo 2026
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A Great Introduction to Investments
Really simple setup, all done electronically and everything seems really clear. Great initial offer to start with and hoping to get some great returns from my investments. I like the app and how clear all the documentation was too.
23 marzo 2026
Non scritta su invito
Shepherd's Friendly got back to me…
Shepherd's Friendly got back to me straight away with a reply to my question. Thanks
31 marzo 2026
Non scritta su invito
Isa set up
Really easy and straight forward to open isa, lots of information to help make informed choice, options of investment opportunities
30 marzo 2026
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no cashback for almost a year!
Opened ISA with SF in may 2025 via quidco cashback.
it says cashback claim can take up to 6months, but its been almost a year with no response. when contacting quidco they say retailer hasnt responded yet. easy to trick people and they they money, harded to meet their own obligations. shamefull business tactics, especially for company that you trust your money with!!
4 maggio 2025
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Risposta di Shepherds Friendly
Hello Hubert,
Thank you for your review. I'm sorry to hear about your experience. I'd like to assure you that our cashback and voucher offers are honoured when all terms and conditions are met.
I've looked into this for you, and the transaction didn't track through Quidco. Whilst most transactions track successfully, this can happen occasionally, particularly if Cookies are rejected.
We'll pay the cashback to Quidco on the 3rd April and then they will credit it to your account. This may take a few days.
If you have any questions in the meantime, please don't hesitate to reach out to our Member Services team here: shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
The investment plan is easy to…
The investment plan is easy to understand and transfer funds
26 marzo 2026
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Simple
Simple to access, informative, effective, efficient and easy to use
24 marzo 2026
Non scritta su invito
I opened a junior ISA
I opened a junior ISA, arranged £1000 to be deposited and claimed £125 bonus. A total of £1125 appeared in the account within the day but then it all disappeared and a week later it keeps showing £0! Not impressed. Spoke to a very nice man and assured me they will investigate and get back to me in 2-3 days. Fingers crossed. At least the money has not gone from my account.
Also, it is very difficult to find the log out button on your webpage. Poor security.
UPDATE 01/0/2026 I had to call again a week later to find out what is happening with my account because no one followed up on it as promised. My initial payment did not go through but no one could tell me why and no one bothered to follow up on that to make sure I knew what was going on.
I have lost all trust and confidence in Shepherds and cancelled the account. I will not use them again.
27 marzo 2026
Non scritta su invito
Risposta di Shepherds Friendly
Hello Kate,
Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a few details. I've sent you an email through Trustpilot asking for these. Please could you reply to the email with your full name, plan number and email address?
If you have any questions or further feedback please don't hesitate to reach out to our Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
All the information I needed was there…
All the information I needed was there to hand to read through and understand the plan. It helped me chose the right thing for me and so I signed up right away.
19 marzo 2026
Non scritta su invito
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