Shepherds Friendly Recensioni 

975
•
TrustScore 4 su 5

4,1

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Had not considered Shepherds Friendly before. Opened a stocks and shares ISA which was a very easy process. Website is easy to navigate, clear and concise. Just need to ISA to perform well!

Valutata 5 stelle su 5

We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Leggi di più

Valutata 1 stelle su 5

Signed up for a shares ISA via an advertisement offering Cashback via Quidco. Was happy to save the money to meet the requirements to receive £240 cashback and Quidco themselves were offering a £100 b... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

i do sincerely apologise for the review I left yesterday frustrated as I am out of the UK and had completely forgotten it was a bank holiday. It was even worse when the voice message didn't specify... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Finanza e assicurazioni

Scritti dall'azienda

It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

975 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(975)

115 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

refused my claim total scam off work…

refused my claim total scam off work doctors note etc now left out pocket by thousands please don't use this company

27 settembre 2025
Non scritta su invito
Logo di Shepherds Friendly

Risposta di Shepherds Friendly

Hello Ann,
Thank you for your review. I'm sorry to hear about your experience.

We always aim to make fair decisions for our members when it comes to making an Income Protection claim. I'd like to look into this for you, so I've sent you an email through Trustpilot asking for some more details. Please could you reply to the email with your plan number, telephone number, postcode and full name?

Or you can get in touch with our friendly Member Services team using our Help and Support form: https://www.shepherdsfriendly.co.uk/help-and-support/, selecting the option 'I have a query relating to an Income Protection claim'.

Kind regards,
Elena

Valutata 1 stelle su 5

Very poor.

Very poor.
Opened an ISA with £20k via TELUS Health who my employer promoted £400 cashback with SF. After not receiving the cashback I raised a claim with TELUS who today after almost 5 months received an answer from SF to say the purchase was either not completed correctly or I received cashback via an alternative method. Both statements are false and it feels like they just don't want to honour the cashback promise. Anyway I shall be transferring to another ISA and won't get involved with this company again

12 settembre 2025
Non scritta su invito
Logo di Shepherds Friendly

Risposta di Shepherds Friendly

Hello Monty,
Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a bit more information. We've sent you an email through Trustpilot requesting a few details so we can help you. Please could you reply to the request with your plan number or postcode, contact details, and the best time for us to reach you?
Kind regards,
Rosie

Valutata 5 stelle su 5

Always helpful

Always helpful, they look after you and your money. It's easy to withdraw if needed and you can freeze deposits when necessary. I really happy with how Shepherds Friendly work

5 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Very easy process

Very easy process. My fixed bond was coming to an end. A lovely man rang me well before it matured and helped me invest in another bond for when the other one ended. Also I kept the higher interest rate we had agreed on, despite it going down on the website. Everything went through smoothly when the time came. Very happy.

29 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Easy to open and clear language

The account was easy to open, with good instructions, and I wasn't bamboozled by complex language. Let's hope that it proves to be a good place to store my hard-earned, and maybe earn a little more on top.

22 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Apologise

Sorry to open and cancel an investment ISA account with your company by mistake. Grateful for the quick and polite response from your staff who said I will get refund soon.

25 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Factual straightforward

I got factual straightforward answers on my questions to your Garry. It was quick and I felt safe with regards to the holistic experience- thank you to Garry & Shepherds Friendly

26 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Shepards and friendly is the only…

Shepards and friendly is the only junior savings account I’ve ever felt comfortable opening for my son, they can access when there 18; it’s easy to top up alongside direct debit

I would recommend this to anyone and when my next baby is born il be opening another account for them with Shepard’s and friends

27 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

Lovely to get a call back the same day about an enquiry.Have invested on 3 occassions now and always been a very easy process with the best customer service on the phone to back up .Would highly recommend Sheperds Friendly above any other company.

27 agosto 2024
Non scritta su invito
Valutata 4 stelle su 5

Sincere Apologies

i do sincerely apologise for the review I left yesterday frustrated as I am out of the UK and had completely forgotten it was a bank holiday. It was even worse when the voice message didn't specify that the office was closed, and that made me to keep ringing so many times and waiting forever. I was a bit worked out.

Thank you very much for your understanding and your patience and excellent customer service. Today I made a phone call and it was answered within a second.

25 agosto 2025
Non scritta su invito
Logo di Shepherds Friendly

Risposta di Shepherds Friendly

Hello,
Thank you for sharing your review. I’m sorry to hear you had difficulty reaching us. Our office was closed yesterday for the Summer Bank Holiday. Unfortunately, due to a technical issue, our message letting callers know we were closed didn't play as usual.

I'd like to help you with your query. I've sent you an email through Trustpilot asking for a bit more information, so we can get in touch. Please can you reply to the email with your phone number, your plan number and postcode?

Kind regards,
Elena

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