Shepherds Friendly Recensioni 

975
•
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Had not considered Shepherds Friendly before. Opened a stocks and shares ISA which was a very easy process. Website is easy to navigate, clear and concise. Just need to ISA to perform well!

Valutata 5 stelle su 5

We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Leggi di più

Valutata 1 stelle su 5

Signed up for a shares ISA via an advertisement offering Cashback via Quidco. Was happy to save the money to meet the requirements to receive £240 cashback and Quidco themselves were offering a £100 b... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

i do sincerely apologise for the review I left yesterday frustrated as I am out of the UK and had completely forgotten it was a bank holiday. It was even worse when the voice message didn't specify... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Finanza e assicurazioni

Scritti dall'azienda

It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

975 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,1

Tutte le recensioni

(975)

115 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I heard of this offer through Unison…

I heard of this offer through Unison Life. I was interested, and on phoning your organisation I had all my questions answered, and jad everything and more explained in easy to understand terms.

29 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Absolutely awful experience

Absolutely awful experience. After paying into this scheme for a few years I hit a crisis and needed to make a claim for 2 months illness.
They took months to resolve, I had to chase them constantly and the same with a complaint. You guessed it they didn't pay out!
The way this was managed was appalling customer service, regardless of the outcome.
I would not recommend them at all.
I have never made any claim against any insurance policy and when I needed it most they let me down spectacularly!

16 marzo 2026
Non scritta su invito
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Risposta di Shepherds Friendly

Hello Emily,
Thank you for your review. I'm sorry to hear about your experience.

We always aim to make fair decisions for our members when it comes to making an Income Protection claim. I'd like to look into this for you, so I've sent you an email through TrustPilot asking for some more details. Please could you reply to the email with your plan number, telephone number, postcode and full name?

Or you can get in touch with our friendly Member Services team using our Help and Support form: shepherdsfriendly.co.uk/help-and-support/.

Kind regards,
Elena

Valutata 1 stelle su 5

I have been paying an income protection…

I have been paying an income protection plan with this company for 3 years
In good faith believing I was covered if I was off work ill. I became unwell in April but was forced to return to work after 7 weeks as I have bills and surprise surprise after a lot of added emotional upset and stress by this company they have stated and advise me today my claim is unsuccessful. They have given me so much conflicting information. The communication from them has been very poor they have almost accused me of lying such a horrible experience and a complete waste of money and my emotional time. I will be taking this whole matter to the financial ombudsman please do not waste your money I do not know how these people live with them selves and the way my claims handler spoke to me was so so demoralising

23 giugno 2026
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Risposta di Shepherds Friendly

Hello Joanne,
Thank you for your review. I'm sorry to hear about your experience.

I understand that you've spoken with our Member Services team who will be in touch.
Kind regards,
Elena

Valutata 5 stelle su 5

No Gimmicks Good Value

I felt the policy provided good value for money, less on offer by way of introductory value(incentive) however when you consider the level of cover and the straightforward application process I think SF are giving their customers excellent service

27 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

There a scam payed me out before…

There a scam payed me out before recievieing medical records and found something dated to an complete issue an now they are trying to ask for the payments back after mis-selling the policy and leaving me in a financial and mental absolute piss poor would not recommend these low ballers, due this it is forcing me back to work 2 months early against doctors orders

Thanks shepherd friendly assholes

21 maggio 2026
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Risposta di Shepherds Friendly

Hello Sean,
Thank you for your review. I'm sorry to hear about your experience.

When applying for a plan, it’s important that all application questions are answered accurately. We’ve been in touch to discuss this with you.

On our Help and Support page, you can find out more about what you can do next: shepherdsfriendly.co.uk/help-and-support/

Kind regards,
Elena

Valutata 5 stelle su 5

Very good option for inexperienced investors.

As I, personally, had just joined Quidco, and signed up to Shepherds Friendly Investment ISA through them, I did quite well financially by doing this.

Also, I've wanted to get a little bit involved in an Investment ISA for quite a long time,but, having very little experience in doing so myself, Shepherds Friendly seems a very sensible option to take up.

9 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Easy process

Very easy process to open a junior isa for our 3 week old! Every fee clearly laid out to give an informed financial decision which I’m sure he will appreciate when he’s 18

1 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Don't waste your money

Don't waste your money, policy okay up to the point you want to claim. Long term sickness. Diagnosed with heart failure. The communication was poor and slow. They brought up past medical conditions which l had never claimed for. And when trying to claim for some thing severe. They just did not want to know. Hence do not waste your money or time.

29 aprile 2026
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Risposta di Shepherds Friendly

Hello Kevin,
Thank you for your review. I'm sorry to hear about your experience.

When applying for a plan, it’s important that all application questions are answered accurately. We’ve been in touch to explain the information we would have needed to progress your claim.

On our Help and Support page, you can find out more about what you can do next: shepherdsfriendly.co.uk/help-and-support/.

Kind regards,
Elena

Valutata 1 stelle su 5

LOW INTEREST RATE. CANNOT WITHDRAW YOUR MONEY EASILY.

IN NOVEMBER 2025 I INVESTED SOME MONEY WITH SHEPHERDS FRIENDLY. I WAS INFORMED IN APRIL 2026 I HAD MADE 3.75% INTEREST ON MY INVESTMENT. I WAS VERY DISAPPOINTED AS I EXPECTED A BETTER DIVIDEND THAN 3.75% FROM A FRIENDLY SOCIETY.
I DECIDED TO REMOVE MY MONEY AND REINVEST ELSEWHERE.
I THEN TRIED TO WITHDRAW MY MONEY FROM SHEPHERDS FRIENDLY AND FOUND IT IMPOSSIBLE TO DO THIS ONLINE.
I CONTACTED THEM VIA EMAIL AND FOUND IT VERY DIFFICULT TO GET THEM TO RELEASE MY MONEY.
WHY DOES THIS COMPANY TAKE YOUR MONEY THEN MAKE IT VERY DIFFICULT FOR THE CUSTOMER TO GET IT BACK.
THE MONEY BELONGS TO THE CUSTOMER NOT THE INVESTMENT COMPANY.
NOT IMPRESSED WITH THIS COMPANYS RETURN ON MY INVESTMENT OR THE FACT THAT YOU HAVE NO CONTROL OF YOUR MONEY ONCE IT IS INVESTED.

VERY UNHAPPY EXPERIENCE WITH SHEPHERD FRIENDLY.
I DO NOT RECOMMEND.

17 aprile 2026
Non scritta su invito
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Risposta di Shepherds Friendly

Hello Jim,

Thank you for taking the time to share your feedback. As a mutual, we always value comments from our members, and we’re sorry to hear that your experience hasn’t met your expectations.

We take decisions about bonus rates very seriously, and our investments are managed with the aim of providing more predictable performance over time by carefully managing market volatility. Each quarter, we provide our members with an investment update, which provides a detailed commentary of the performance of our With-Profits fund, the wider market, and the bonus rate that has been applied to the plan.

Like any investment, returns can fluctuate. AER shows how much an investment could grow over a year if returns were to remain at the same level throughout that period. Bonuses are reviewed and applied quarterly, so future rates may be different.

Our goal is to provide higher returns over the medium to long term compared with a bank or building society account, and investments are generally intended to be held for several years. In your bonus rate email, you can read our latest investment update for more information.

We’re also sorry to hear about the difficulties you experienced when trying to withdraw your money. This certainly isn’t the experience we want for our members, and we’d like to look into this for you. I’ve sent you an email through Trustpilot asking for a few details - please could you reply with your phone number, plan number and postcode so we can help.

If you have any questions in the meantime, please don’t hesitate to get in touch with our Member Services team here:

https://www.shepherdsfriendly.co.uk/help-and-support/

Kind regards,

Lauren

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