The product ordered was unavailable. Communication was quick and provided me with options. I chose to wait for product to be back in stock. Again communication was timely and product delivered quickly... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... Leggi di più
L'azienda ha risposto
Shade Australia provided brilliant communication, fast dispatch and the delivery was exceptionally fast too. After placing my order, I realised the following day that I had not ordered enough EasyKl... Leggi di più
L'azienda ha risposto
We have been looking for a long time to find a high quality umbrella to replace our old one that finally gave up after more than 10 years. It was much more difficult than it should have been to find s... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Informazioni di contatto
17, 2565, Ingleburn, Australia
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Eccellente
3K recensioni
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Buying second umbrella from Shade…
Buying second umbrella from Shade Australia, the first one was bought last year and we are very happy with the quality and service! Many thanks
16 ottobre 2025
Risposta di Shade Australia Pty Ltd
Hi Luba,
Thank you very much for giving us a five star review!
We're thrilled to hear that you're happy with your second Bambrella Bamboo Umbrella - they are certainly one of our most impressive shade options! It's great that you're happy with the quality of your umbrellas as well as with the service you received throughout your second order!
Kind regards,
Alana
Returning customer
I have bought from Shade Australia many times before, so you can say that I am a satisfied returning customer. Unfortunately, this time Shade Australia didn't have my favourite umbrella in stock but they did have the umbrella covers I like. They were shipped with their usual efficiency. Thank you.
1 ottobre 2025
Risposta di Shade Australia Pty Ltd
Hi Josephine,
Thanks so much for your return patronage, we're always happy to see a customer come back!
Were you after a Harbord in Natural - we do have these in stock at the moment in both sizes! Our website had a bit of a hiccup recently so it may have said we were out.
Let me know if I can help at all! You can send us a message on 0483 930 503 if you're interested!
Kind regards,
Alana
Quality product
Quality product. Loved informative video re umbrella. Reasonably priced.
10/25
15 ottobre 2025
Risposta di Shade Australia Pty Ltd
Hi Janis,
Thanks for taking the time to give us a five star review!
We're so glad that you appreciated the guide video showing how to open and tilt the Bayview, as well as its other features! These videos have been one of our biggest undertakings recently so we're thrilled that you liked it! We're also happy to hear that you're happy with the quality and pricing of your new Shelta Bayview Rectangular Umbrella!
Kind regards,
Alana
Came when expected and was exactly what…
Came when expected and was exactly what I was looking for. Good quality and easy to install
28 settembre 2025
Risposta di Shade Australia Pty Ltd
Hi Craig,
Thanks so much for taking the time to write a five star review!
We're thrilled to hear that you found just what you were looking for and were happy with the quality of your new umbrella!
Kind regards,
Alana
Good website, some improve needed
Good website, full features and selection. Needs a bit of horsepower though, slow to change and fill selection fields.
10 ottobre 2025
Risposta di Shade Australia Pty Ltd
Hi Werner,
Thank you for your five star review! We're glad to hear that you liked our range and the set-out of our website! We are constantly tweaking our site to reflect the best of our store, so I've forwarded your feedback to our webmaster to see what we can do!
Kind regards,
Alana
Very helpful service and knowledgeable
Very helpful service and knowledgeable. However the postage cost is outrageous for such a lightweight product, $115 for postage and $90 for the product.
30 settembre 2025
Risposta di Shade Australia Pty Ltd
Hi Kim,
Thank you for your five star review, we're so glad that you had a great experience with our staff regarding the advice and service you received.
In regard to your shipping, most of our order postage costs are pretty spot-on if not underquoted as we use a detailed freight calculator to estimate shipping. In your case however, there was a difference between what you were charged and the actual cost. This is probably because you purchased a lighter item whereas our formula is geared toward 50+kg shipments. This is something for us to look into so we appreciate your feedback in bringing it to our attention! As a show of good will, we have refunded you $80.70 of your shipping, leaving you with a shipping cost of $35. I hope this shows our sincerity in making sure our customers have a positive experience with us!
Kind regards,
Alana
Easy to order and delivery was prompt 😎
25 settembre 2025
Risposta di Shade Australia Pty Ltd
Hi Wendy,
Thank you for the five star review!
We're glad to hear that you had a good experience you had with us, and that you received your order in good time! We always do our best to ship as soon as we can! I'm sure your new Umbrella Protection Cover will do a fantastic job for you for many years to come!
Kind regards,
Alana
Great company
Great company. Always extremely helpful when you ring for advice. Have just bought my second umbrella from them. Unfortunately I did not take the harsh Queensland weather into consideration when I bought my first - was trying to save $$$. Always a mistake. Anyway, Shade Australia is my supplier of choice and I highly recommend them and their products.
8 ottobre 2025
Risposta di Shade Australia Pty Ltd
Hi Lorraine,
Thank you for taking the time to reflect on your order with a five star review!
We're thrilled to hear that you have found us to be very helpful when on the phone, and we really appreciate your recommendation!
I'm sure your Sunranger Eden Centrepost Umbrella will look great and do a fantastic job for you for many years to come!
Kind regards,
Alana
Risposta di Shade Australia Pty Ltd
Hi Andrew,
Thank you for taking the time to write us a five star review!
We're glad to hear that you had a positive experience with our store and that you are very happy with the quality of your new Shelta Asta Cantilever Umbrella! It's a great option and I'm sure it will do a wonderful job for you for many years to come!
Kind regards,
Alana
Covered balcony well!
Had an unusual size balcony to cover but was helped out well, thank you!
17 settembre 2025
Risposta di Shade Australia Pty Ltd
Hi Mark,
We really appreciate that you have taken the time to give us a five star review on TrustPilot! We're so glad that we were able to help with your balcony!
Kind regards,
Alana
Risposta di Shade Australia Pty Ltd
Hi Julie,
Thank you for your five star review - we're so glad that you had a positive experience with our store!
I'm sure your new Umbrella Protection Cover will do a fabulous job for you for many years to come! 🌞
Kind regards,
Alana
Good Service
The service excellent, product arrived well packaged and in perfect condition, and also before designated time. I will be more than happy to recommend to anyone. 👌
16 settembre 2025
Risposta di Shade Australia Pty Ltd
Hi Graham,
Thank you for taking the time to write us a five star review!
We're so pleased to hear that you had a great experience with us throughout your order for the Shadefix Shade Cloth Fixing Strips. I'm sure they'll do a stand-out job for you for many years to come!
Thank you for your recommendation - we really appreciate it!
Kind regards,
Alana
Risposta di Shade Australia Pty Ltd
Hi Dennett,
Thank you for writing a five star review based on your order with us!
We're always working on the website and it's fantastic to hear that you appreciated the amount of information we have on there- as well as how easy it was to order through!
I'm sure your Harbord Centrepost Umbrella will do a great job!
Kind regards,
Alana
Risposta di Shade Australia Pty Ltd
Hi Natalie,
Thank you for your five star review!
We're very glad to hear that you received your order so quickly - we always do our best to ship as soon as we can! We're also thrilled to hear how happy you are with the quality of your new Beachkit Ultimate Beach Cabana! I'm sure it will do a fantastic job at providing beach shade for many years to come!
Kind regards,
Alana
Great & friendly service above and…
Great & friendly service above and beyond. Makes you feel comfortable to know the after sales service available is always there I would never buy any other brand
19 settembre 2025
Risposta di Shade Australia Pty Ltd
Hi Craig,
Thank you for your five star review! We're really glad that you're happy with the level of service you received from our staff - our sales reps really know their stuff! We also really appreciate that you took note of our after sales service - we always want our customers to feel like they've found the perfect high quality shade solution which means we'll be there to help with any issues.
Thank you again for your wonderful five star review!
Kind regards,
Alana
Placing the order was straight forward…
Placing the order was straight forward and we received the umbrella cover promptly
25 agosto 2025
Risposta di Shade Australia Pty Ltd
Hi Deidre,
Thank you for taking the time to write us a five star review based on your order with us!
We're very glad that you found it easy to use our website to make an order and that you received it in good time!
I'm sure your Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
Risposta di Shade Australia Pty Ltd
Hi Greg,
Thank you for taking the time to write us a five star review!
It's great to hear that you had a positive experience with us throughout your order and your delivery, and we're glad that you were happy with the courier we used to ship your new Savannah Cantilever Umbrella to you!
I'm sure your new umbrella will do a fantastic job for you for many years to come.
Kind regards,
Alana
Customer service over the phone and…
Customer service over the phone and follow up was excellent
4 settembre 2025
Risposta di Shade Australia Pty Ltd
Hi Peter,
Thank you for your five star review!
We're very glad that you had a great experience with us and appreciated the level of service you received over the phone and throughout your order!
I'm sure your Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
100% Reliable.
Excellent service with impeccable communication.
I was kept fully informed the entire time from date of purchase to delivery. Highly recommend this professional team.
19 agosto 2025
Risposta di Shade Australia Pty Ltd
Hi Maureen,
Thank you for giving us a five star review!
We always do our best to provide our customers with top-notch service, so we're thrilled to hear that you had a fantastic experience with our team!
Thank you for your recommendation, we really appreciate it.
Kind regards,
Alana
Prompt and helpful service
Prompt and helpful service, however the quality of the product as expected. We ordered commercial grade shade mesh but it wasn't heavy as expected for this grade of material.
11 agosto 2025
Risposta di Shade Australia Pty Ltd
Hi Janelle,
While we're pleased to hear that you appreciated the level of service you received, it's unfortunate that you didn't find your shade cloth as expected.
Our 80% commercial Shade Cloth is the heaviest grade we have available off the shelf and in a roll. I can assure that it is accurately graded as a high-quality 80% commercial grade shade cloth, and we've not had this kind of feedback before.
I do hope that the Shade Cloth does a great job for you for many years to come.
Kind regards,
Alana
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