Avoid this car dealer! I called before travelling to arrange a viewing and was told yes, I could come and see the car. I then drove 1 hour and 30 minutes to get there. When I arrived, anoth... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great company helped me every step of the way buying my car found exactly what I wanted Amy and Chris couldn't have been more helpful.
L'azienda ha risposto
Excellent company great service start to finish. If you want a great second hand car and a great price and excellent service I would recommend Serenity cars 100%
L'azienda ha risposto
I recently purchased a car from Serenity Cars and their service from the start was amazing. Non pushy sales staff and very friendly. We did, however, come across an issue with the car after a couple o... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Serenity Cars, we pride ourselves on offering high-quality used vehicles with a friendly, no-pressure approach. Based on Portrack Lane in Stockton-on-Tees, we’ve built a trusted reputation for reliability, transparency, and excellent customer service. Whether you're looking for your first car, a family-friendly upgrade, or something a bit sportier, we carefully select every vehicle to ensure quality and value. Our team is committed to making the car-buying experience as smooth and stress-free as possible — from first enquiry through to handover and aftercare. We also offer test drives, part exchange, and flexible finance options to suit a range of budgets. We’re passionate about what we do, and we’re always here to help you find the right car for your needs. Visit us in person or get in touch online — we’re happy to help!
Informazioni di contatto
20-22 Lusterham Avenue , TS18 2RB, Stockton on Tees County Durham , Regno Unito
- 07765305661
- sales@serenitycars.co.uk
- serenitycars.co.uk
4,3
Eccellente
32 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Fantastic Company
Bought my BMW 3 Series and dealt with Jason. Would definitely buy from Serenity Cars again!
3 ottobre 2025
Non scritta su invito
Risposta di Serenity Cars
Hi Karl, many thanks for your review. Jason
First car from serenity cars
Fantastic experience buying a car from serenity cars. All staff are friendly and well experienced. Told Ian what we were looking for and he had exactly that. Thank you serenity cars we love the car.
25 settembre 2025
Non scritta su invito
Risposta di Serenity Cars
Thankyou for your lovely review. Jason
First car - fantastic pre-sales service. Poor after sales service
Our daughter is over the moon with her first car from Serenity Cars! We told Ian what we were looking for and he found the exact spec. Fantastic service, great communication & the little gift hamper was a lovely touch. We’d highly recommend Serenity Cars, for a no pressure sale.
Updated 12th February as my post sales review appears to have been removed following me being called ‘spiteful’ by owner for leaving a factually accurate review of poor post sales experience which is non compliant with the consumer rights act resulting in me raising a dispute with the motor ombudsman
18th February
Your response is factually incorrect
Mechanical faults occurred within 3 months not 7 months, we’ve only owned the car 5 months this month, and as such what you refer to a bullying & blackmailing, I refer to as exercising my consumer rights
I would expect a car purchased for £5,000 to last longer than September to December
The offer to repair the cost was not declined, my daughter was told to pick the car up with the suggestion to get it repaired locally, which we did
I have never once threatened to leave poor reviews that is an outright lie on your part and at the time of your comments (5 hours ago) you already know that the motor ombudsman and citizens advice bureau have provided me with a letter which I have sent to you and you have read advising using an alternative dispute resolution service regarding the several repair bills we have had to date
9 settembre 2025
Non scritta su invito
Risposta di Serenity Cars
Thank you for your original comments regarding the purchase — we’re genuinely pleased your daughter was happy with her first car and that you were satisfied with the buying experience.
Regarding the after-sales concerns raised several months later, we would like to clarify the situation for transparency.
The vehicle purchased was a high-mileage car (approx. 135,000 miles) and was priced and sold accordingly. An extended warranty was offered at the time of sale but declined. The vehicle was used without issue for several months before a fault developed.
Although the vehicle was outside any short-term dealer liability period, we still inspected it free of charge as a goodwill gesture and offered to carry out repairs at cost price to assist. Unfortunately, this proposal was declined and threats of poor reviews would be left by yourself if we didn't pay for the repairs. Unfortunately, we won't be coerced or threatened under these circumstances.
We always aim to help customers where reasonably possible, even well beyond the point of sale, and we believe our actions in this case demonstrate that commitment. We remain open to assisting further should you wish to proceed with the repair we previously offered, however we look forward to hearing the outcome of your ombudsman complaint.
Kind regards,
Serenity Cars
Superb Car Garage
This is an excellent car garage. They had a superb range of stock and were very knowledgeable about the different cars they had and their different features. All staff were extremely friendly and helpful. A special mention to Jason for all his support and his non pushy approach.
7 agosto 2025
Non scritta su invito
Risposta di Serenity Cars
Many thanks for your lovely review John, best wishes Jason
Excellent service
Serenity Cars sourced the car I specified & arranged for it to be delivered to my door. Excellent service from the guys. Friendly, helpful & professional. The car is great!!
5 agosto 2025
Non scritta su invito
Risposta di Serenity Cars
Thank you so much for your fantastic review! We’re delighted that we could source the exact car you were looking for and arrange delivery straight to your door.
It’s great to hear that you found the team friendly, helpful and professional throughout the process. Most importantly, we’re thrilled that you’re happy with the car!
Thank you for choosing Serenity Cars and for your kind words. We hope you enjoy your new car and wish you many happy miles! 🚗
Car was ready to go, even though they didn’t know I was coming.
Turned up without appointment and the sales team dropped everything for me. Coffee, test drive, advice about warranties and some great craic. The car I liked was ready to drive away so we did the deal, I got an excellent price for my car and a gift box and I away in my new Mercedes. Ian was brilliant and Jay was hilarious. Thanks again guys.
14 agosto 2025
Non scritta su invito
Risposta di Serenity Cars
Thank you so much for such a brilliant review! It sounds like you had quite the Serenity Cars experience! 😂☕️
We’re delighted that the team could look after you even though you turned up without an appointment, and that we could get you behind the wheel, answer all your questions and get you into your new Mercedes on the same day.
It’s fantastic to hear that you were happy with the deal on your part-exchange and enjoyed the little gift box too. We’ll definitely pass your kind words on to Ian and Jay — we’re sure Jay will be particularly pleased to hear he provided the entertainment! 😂
Thank you for choosing Serenity Cars and for taking the time to leave such a great review. Enjoy your new Mercedes and many happy miles! 🚗
Sourced the exact car I wanted
I went into Serenity looking for a BMW 335/435d they had one in stock that looked great but I’d set my ❤️ on Blue with a red interior. Ian said leave it with him he would look to source one.
I didn’t really expect to hear anything back as it’s a fairly rare colour combination. However the following week Ian sent over pictures of a prospective vehicle matching my spec.
I’ve viewed the vehicle and pick it up next week. I couldn’t be happier! I’d highly recommend going and talking with the sales team at serenity even if they don’t have the exact vehicle you want on their website. Great work Ian 👍
11 agosto 2025
Non scritta su invito
Risposta di Serenity Cars
Thank you so much for such a fantastic review! We’re absolutely delighted that Ian was able to track down the BMW you had your heart set on, especially with such a specific colour combination!
We know how important it is to find the right car, rather than simply settling for something that’s already in stock. We’re so pleased we could source the blue BMW with the red interior you were looking for, and even better that you couldn’t be happier with it!
We’ll be sure to pass your kind words on to Ian — he’ll be thrilled. Thank you for recommending Serenity Cars and for trusting us to find your perfect car.
We hope you enjoy picking it up next week and wish you many happy miles! 🚗💙❤️
I bought my BMW from Serenity cars
I bought my BMW from Serenity cars, Jason and Ian in sales made everything simple and easy. They also have a great coffee machine 😀. I would highly recommend them to anyone looking for a car they also offer part exchange which is very handy. Thanks Serenity 😊
9 agosto 2025
Non scritta su invito
Risposta di Serenity Cars
Thank you so much for your fantastic review! We’re delighted to hear that Jason and Ian made the whole process of buying your BMW simple and straightforward.
We’re glad you enjoyed the coffee too — the coffee machine is clearly getting some good reviews! ☕😂 It’s also great to hear that you found the part-exchange service useful and convenient.
Thank you for recommending Serenity Cars and for choosing us for your BMW. We really appreciate your kind words and hope you enjoy many happy miles! 🚗😊
Great service lovely choice of cars…
Great service lovely choice of cars ,we’re so helpful ,well done guys
6 agosto 2025
Non scritta su invito
Risposta di Serenity Cars
Thank you so much for your lovely review! We’re really pleased to hear you enjoyed the choice of cars and found the team so helpful throughout your experience.
We really appreciate your kind words and support. Thank you for choosing Serenity Cars, and we hope you enjoy your new car! 🚗
Great Deal done
Great Deal done - easy transaction - Jay was very transparent from beginning to end - Thank You guys
7 agosto 2025
Non scritta su invito
Risposta di Serenity Cars
Thank you so much for your fantastic review! We’re delighted to hear that you found the whole process easy and straightforward.
It’s great to hear that Jay was transparent and helpful from beginning to end — that’s exactly the experience we aim to provide for every customer.
Thank you for choosing Serenity Cars and for taking the time to leave us such lovely feedback. We hope you enjoy your new car and wish you many happy miles! 🚗
Recently bought a car from Jason at…
Recently bought a car from Jason at Serenity Cars, great customer service and so helpful. Would highly recommend!
4 agosto 2025
Non scritta su invito
Risposta di Serenity Cars
Thank you so much for your lovely review! We’re delighted to hear that you received great customer service from Jason and that he was so helpful throughout your car-buying experience.
We really appreciate your recommendation and your kind words. Thank you for choosing Serenity Cars, and we hope you enjoy your new car! 🚗
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.