Serac Technologies Recensioni 

Risposta di Serac Technologies

Aggiornata il 8 apr 2024

Dear David,

Thank you for taking the time to share your experience with our service. We take all feedback seriously as it is crucial for us to understand our clients' experiences and continuously strive to improve our offerings.

Firstly, we’d like to address the concerns regarding the charges and the outcome of your outreach efforts. We understand that you've invested significantly in sending out over 1,857 letters through our platform over the past year, with the aim of generating valuable leads for your business. It's concerning to hear that the responses you've received have not met your expectations, with only a few calls inquiring about services that did not align with your business goals.

We acknowledge there were initial delays in responding to your inquiries and concerns shortly after you signed up in August, due to an unusually high volume of client engagements. We genuinely apologise for any inconvenience or frustration this may have caused. As a gesture of our commitment to your satisfaction and to make amends for this initial delay, we provided an extra council subscription and placed you on our Assisted Plan (AP) free of charge.

Regarding the nature of the leads generated, it's important to clarify that while we aim to facilitate connections between our clients and potential customers through targeted outreach, the nature of the inquiries and the business negotiations that follow are beyond our control. We understand that receiving inquiries for jobs that do not meet your pricing or quality standards can be disappointing. However, the variability in the type of work requested by potential leads is a common challenge in the lead generation process.

We also want to address your concern about communication. Our policy is to maintain open and accessible lines of communication with our clients. If there have been instances where you felt unable to reach us, we deeply regret any breakdown in communication and are actively working to improve our response times and availability.

Your success is important to us, and we are here to support you in making the most out of our platform. We welcome the opportunity to discuss your campaign's strategy and explore how we can adjust our approach to better align with your business goals and expectations.

Please reach out to us at your earliest convenience so we can address your concerns directly and work towards a solution that helps improve your experience and outcomes with Serac Tech.

Warm regards,

Risposta di Serac Technologies

Aggiornata il 8 apr 2024

Dear Customer,

We're truly sorry to hear about your frustrations and the misunderstanding regarding our services and the subsequent actions taken.

Firstly, it's important to clarify the nature of our service. Our platform is designed to support businesses in generating leads by facilitating direct mail campaigns. The success of these campaigns heavily relies on the active participation of our clients, including the initial setup such as adding Stannp credit for postage, which is essential for dispatching letters. We understand there was confusion or reluctance to add this credit at the onboarding stage, which resulted in no letters being sent out on your behalf. We sincerely apologise for any miscommunication regarding this requirement and the importance of this step in utilising our service effectively.

Regarding the payment and the County Court Judgment (CCJ), it is standard practice for businesses to take legal steps to recover debts when payments are overdue. This action is never our first preference, and we aim to resolve payment issues amicably where possible. We appreciate your recent efforts to settle this matter, and we want to assure you that our goal is to provide a valuable service, not to cause financial or personal distress to our clients.

We recognise your statement about not receiving any jobs through our platform. As your account was not utilised due to the lack of postal credit, the opportunity to generate leads through our platform was unfortunately not explored. We offer various tools and support to maximise the effectiveness of our services, and we regret that you were unable to experience the benefits.

It's also crucial to note that you still have £2 of free credit available in your postal account, which was provided as part of our signup process. This credit is intended to help new clients start their campaigns and witness the potential of targeted direct mail firsthand.

We are committed to rectifying any misunderstandings and to ensuring that all our clients feel valued and supported. We are not a scam; rather, we provide a platform that requires client engagement for success. We would be more than willing to guide you through the process of using your license effectively, should you decide to give our platform another try.

Please feel free to reach out directly to discuss your concerns further or to seek clarification on how our services work. We're here to help and want to ensure you have all the information and support you need to make the most out of your investment in Serac Tech.

Warm regards,

Risposta di Serac Technologies

Aggiornata il 8 apr 2024

Dear Mr. Lamont,

Firstly, we want to extend our sincerest apologies for any distress or dissatisfaction you have experienced with our service. At Serac Tech, our priority is to provide valuable and effective lead generation tools to our clients, and it's clear that your experience has not met those expectations. We take your feedback seriously and would like to address the concerns you’ve raised.

It’s apparent there were initial delays in your onboarding process, which we acknowledge contributed to a less than optimal start. In light of this, we refunded your payments, as a gesture of our commitment to making things right. It’s disappointing to hear that despite these efforts, the situation did not improve to your satisfaction.

Regarding you receiving a call from someone who’d not submitted a planning application, we regret that we were not made aware of this at the time it occurred.
We would have been keen to investigate this for you, as ensuring the accuracy and relevance of the outreach is paramount to us. Our platform aims to streamline the process of identifying and reaching out to potential leads, but like any system, it relies on accurate data input and timely communication to function at its best.

We understand that you chose to cease further payments after being onboarded and utilising our service for some time. While we supplied the service and data as per our agreement, we recognise that the outcome did not align with your expectations.

Our policy is always to work closely with our clients to resolve any issues or dissatisfaction, and we regret that in this instance, we seem to have fallen short.
Regarding your concerns about being taken to court, it's important to us that we resolve matters amicably where possible. We are not in the business of causing financial strain or distress to our clients. Our aim is to provide a service that helps businesses grow, not hinder them.

Your mention of Serac Healthcare appears to be a misunderstanding, as we operate solely under Serac Tech, focused on lead generation and marketing support for businesses.

We value every piece of feedback and every client's experience, as it helps us improve. Our door remains open to you for any further discussion or to find a pathway to resolution that respects your situation.

Warm regards,

Risposta di Serac Technologies

Aggiornata il 8 apr 2024

Dear Lauren Ashcroft,

Thank you for taking the time to express your concerns regarding your experience with us. At Serac Tech, we value transparency and the satisfaction of our clients above all, and it's disheartening to hear that your experience did not reflect the standards we strive to uphold.

We take your accusations of being scammers very seriously, and we want to address this matter with the urgency and attention it deserves. However, upon attempting to locate your account in our system, we've encountered difficulty as we do not have any records associated with your name or, as you mentioned, an unknown company. This limits our ability to directly address your specific grievances or verify the interactions you've referenced.

Regarding the issues you've raised:

Promised Results: Our goal is always to set realistic expectations based on our platform's capabilities and the varied nature of lead generation. We regret any miscommunication or misunderstanding in the expectations set during your onboarding.

Contract and Cancellation Process: It is our policy to ensure that all terms of service and contract details are clear and understood upon engagement. We also aim to provide a seamless experience for clients wishing to adjust or terminate their services, including the presence of an unsubscribe option.

The mention of employees and the difficulties you’ve faced in trying to unsubscribe or terminate your contract are concerning. We are committed to investigating these issues thoroughly, but we require additional information to do so effectively.

We strongly encourage you to reach out directly to us at support@seractech.co.uk with any details you can provide about your account or the services you signed up for. This will allow us to locate your records, understand your situation better, and take appropriate action. We are keen on resolving any misunderstandings and ensuring that all our clients have access to fair and honest service.

Legal threats and the prospect of court are scenarios we earnestly aim to avoid by resolving client issues amicably and fairly. We believe in accountability and are committed to making things right with those who feel they've not received the value promised.

We’re here to help and want to ensure your concerns are addressed thoroughly. Please contact us at your earliest convenience so we can work towards a resolution.

Warm regards,