Gave the company 1 star as I can't put zero! Don't do it, they tie you in for a year without giving you any reminders, even if you are complaining that you are getting no leads right before the... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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We've been with serac tech for many months now and from my experience there a great team. From the signing up process to weekly updates theyve been a great help and nothings too much trouble. Woul... Leggi di più
L'azienda ha risposto
Takes the hard work out of it for yourself with the dedicated team members sending out your weekly letters to clients helps take a load of you massively. Would highly recommend to other trades
L'azienda ha risposto
Ciaras been my account manager for the last two and a half years. Im on site with the lads most of the time and my laptops ancient so she handles everything for me. Although I was a bit unsure at firs... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.
Informazioni di contatto
Regno Unito
- seractech.co.uk
3,7
Nella media
190 recensioni
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Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
My admin team spend 5 mins on this a…
My admin team spend 5 mins on this a week, great time saver
22 agosto 2024
Risposta di Serac Technologies
Thanks Steve!
Company is a joke
Company is a joke, small print contract that auto renews without notice, despite being sold on a 12 month contract, now we are stuck for another year of no results (plus 2 months because they are money grabbing). Please I urge everyone to avoid. We have pleaded with them to stop our contract as like many we under financial duress and all they do is suggest reviewing our letters after 16months of nothing.
20 agosto 2024
Non scritta su invito
Has helped me with leads and I have won…
Has helped me with leads and I have won a project and priced 7 more up to now. Only feedback would be if you could make this so I can use it on my phone as I dont have my laptop with me a lot
19 agosto 2024
Risposta di Serac Technologies
Great to hear you've won your first project through Serac Bodgan!
Un helpful
Im sure this is Great software. Unfortunately I am in financial difficulty at the moment and can't use the letter sending service part of the software. You can't pause your account neither will they help you in anyway shape or form. Apparently they don't understand financial difficulty.
19 agosto 2024
Non scritta su invito
Risposta di Serac Technologies
Thank you for sharing your feedback, and we are genuinely sorry to hear about the financial difficulties you're experiencing.
We appreciate your acknowledgment of our software’s potential, and it’s unfortunate that you haven’t been able to fully utilise the service due to your current situation. We want to clarify a few points regarding your subscription:
Contract Terms: When you signed up in July, the contract was clearly outlined as a 12-month commitment with monthly payments. This was confirmed in the documentation and communication we provided prior to your sign-up, and you acknowledged this understanding in our discussions. We understand you took several months to think about whether you were in a position to be able to proceed, before you signed up.
Support Offered: Our team has been in regular contact to offer assistance, including exploring ways to help you maximise the value of the platform. We offered free refresher sessions and support to help you navigate your current challenges.
Pause and Cancellation Policies: As outlined in our terms, which were agreed upon at the time of signing the contract, we do not have a pause or cancellation policy for the annual commitments made. This is a standard business-to-business agreement, and we strive to be as transparent as possible about these terms.
We sincerely hope that your financial situation improves and that you can start benefiting from the services you initially found valuable. If there's anything else we can assist with to help you through this, please do not hesitate to reach out.
Thanks
Useful tool when you're as busy as i am.
18 agosto 2024
Risposta di Serac Technologies
Glad it's helping you Eric!
Helped to secure some new leads after a…
Helped to secure some new leads after a dry patch, have quoted two new customers this week. Helps having access to the plans at the click of a button. No complaints so far
11 luglio 2024
Risposta di Serac Technologies
Great Joel, please keep us updated - we love to hear when you win work!
SCAMMERS AVOID
Look at all these terrible reviews. Verbally miss sold as a pay-as-you go, only to be hit with a 12 month bill ( over £3000 ) when you attempt to cancel this woeful service. followed up by a CCJ CLAIM!! Trading standards are looking into them. FAILURE TO MEET BASIC TRADING STANDARDS AND FAILURE TO TREAT CUSTOMERS FAIRLY
1 luglio 2024
Non scritta su invito
Risposta di Serac Technologies
Thank you for sharing your feedback. We take all customer comments seriously and strive to address any concerns thoroughly and transparently.
We apologise for any confusion or frustration you may have experienced.
To clarify, our service agreements are based on annual contracts, as detailed in the terms and conditions provided at the time of signing. We make every effort to ensure that all aspects of the contract are clearly communicated before any agreement is finalised. Our records indicate that the terms, including the 12-month commitment and the associated costs, were explicitly outlined in the contract signed by you.
Regarding your mention of being verbally misled, we take such claims very seriously and are committed to investigating this further. Our sales process is designed to be clear and transparent, and we will review our communications to ensure compliance with these standards.
As this is a business-to-business contract, there is no cooling-off period applicable. The agreement is binding once signed, and cancellation is not permitted after the service has commenced and data has been delivered.
We understand the frustration of dealing with unexpected charges and legal actions. However, we only proceed with such measures when there is a significant outstanding balance and after multiple attempts to resolve the matter amicably.
We value our customers and aim to treat everyone fairly and respectfully. We are also committed to adhering to all trading standards regulations. If you have specific details or evidence of any discrepancies, we encourage you to share them with us directly so we can address and resolve these issues promptly.
If you would like to discuss your situation further or seek a resolution, please contact our customer support team directly. We are here to help and hope to find a satisfactory solution for you.
Thanks.
Has helped me save a lot of time and…
Has helped me save a lot of time and expense doing this myself with the ongoing price increases of postage etc.
26 marzo 2024
Risposta di Serac Technologies
Glad to hear it Lee! Thanks
Extremely useful for historical…
Extremely useful for historical planning applications. Costs £75 per pack. Will continue to use for our company.
27 luglio 2024
Risposta di Serac Technologies
Glad it's going well Mark
We have worked with Serac for almost a…
We have worked with Serac for almost a year now and have found the people and service provided to be exceptional. All requests for information are dealt with quickly and efficiently and our account manager Emily is a pleasure to work with. Thanks!
8 luglio 2024
Risposta di Serac Technologies
Thanks Scott
Serac Tech is a fantastic service…
Serac Tech is a fantastic service provider. Quality data which is second none. I recommend them with full confidence. Our Key Account Manager (Maria) is extremely professional & helpful which makes your job easy as well.
8 luglio 2024
Risposta di Serac Technologies
Appreciate it Liam
We have been using Serac Tech for a…
We have been using Serac Tech for a number of years now, always found the data to be accurate and the staff really helpful. Emily and Will are very good. This is definitely for me the best system to use for planning data.
7 luglio 2024
Risposta di Serac Technologies
Thanks for the feedback Christopher
I had a great experience with Serac…
I had a great experience with Serac Tech. The service was quick, and received the 5 applications pretty quick. We'll be back again. If we could go back 20+ years that would be ideal
4 luglio 2024
Risposta di Serac Technologies
Thanks for the feedback
Deleted their old google business page due to bad reviews
Well this company had to delete their Google business page due to all the bad reviews they had and now they've just created a brand new one!
So I suppose I'd better write my review again considering they caused me so much stress.
My story seems to be identical to the others.
Got tied in to a contract I never saw or signed,
didn't get results from the system, tried to cancel, got taken to court for nearly 4k
Countless sleepless nights stressing.
I hope whoever is reading this hasn't signed up yet.
They must have more admin to process the claims through the court than any other department in their "business" / "scam"
1 dicembre 2023
Non scritta su invito
Risposta di Serac Technologies
Thank you for taking the time to express your concerns regarding your experience with us. At Serac Tech, we value transparency and the satisfaction of our clients above all, and it's disheartening to hear that your experience did not reflect the standards we strive to uphold.
It is our policy to ensure that all terms of service and contract details are clear and understood upon engagement. We also aim to provide a seamless experience for clients wishing to adjust or terminate their services, including the presence of an unsubscribe option.
A new account cannot get activated without the new customer themselves accepting our terms and conditions which has been the process for the past 3+ years. Legal threats and the prospect of court are scenarios we earnestly aim to avoid by resolving client issues amicably and fairly.
If you can reach out to our Support team to provide your company details, we will of course look into this for you.
Many thanks
Scam!!!!!!!
Scam!!!!!!!!
Do not spend your money with these crooks!!! I was miss sold my contract I haven't used there services once I have said on Multiple occasions I couldn't afford them but they did not care now I have court letters, I've paid half the year for nothing, iv tried calling them multiple times but the numbers are dead or just go straight to answer phone all they have a song and as soon as the song ends the phone dies
We all need to all come together who has been ripped off and take it further .
DO NOT GIVE THESE CROOKS YOUR MONEY
27 giugno 2024
Non scritta su invito
Risposta di Serac Technologies
Hi David,
We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
It's important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilised correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused with zero marketing outreaches sent.
Regarding your desire to cancel the service, our contracts are designed to commit both parties to a mutual agreement over a specified period, which supports sustained use of the service for it to be effective.
Many thanks Customer Success Team
Avoid avoid avoid!!!
Avoid avoid avoid!!!
I would avoid this company at all costs!!! After agreeing for this company to help find work on my partners behalf we decided after the first month of nothing to cancel the subscription. I have all the emails requesting this. Instead of doing what we asked they continued to do nothing for us and still added up monthly costs. This morning I have had bailiffs in my home to take goods to the value of £4000 because they didn’t cancel the agreement. They have done nothing for the £4000 and now I have nothing either. Photos of my kids rooms were taken while they lay there asleep because of the time they came to my home. They have taken £4000 for doing nothing for our business. Please please avoid this company!!!!
10 giugno 2024
Non scritta su invito
Risposta di Serac Technologies
Thank you for your feedback.
We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
It's important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilised correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused.
Regarding your desire to cancel the service, our contracts are designed to commit both parties to a mutual agreement over a specified period, which supports sustained use of the service for it to be effective.
Many thanks Customer Success Team
Absolute scammers beware
Absolute scammers beware . This company will soon be under investigation.
12 giugno 2024
Non scritta su invito
Risposta di Serac Technologies
Despite our best efforts to recover your details, we have no record of you ever partnering with us. Please contact our Customer Success Team via out website so we can investigate.
Easy to use and fast way of downloading…
Easy to use and fast way of downloading historical planning applications. Works fine for us and will continue to use as long as prices remain within out budget:)
12 giugno 2024
Risposta di Serac Technologies
Thanks for the feedback John
SCAM SCAM SCAMMERS
Product sold to us on false promises. The service has resulted in zero leads costing us £££'s each month not including the cost of letters.
Tried to settle amicably with Serac and they refused. Requesting full payment of outstanding subscription even though it was sold on false pretences.
When asked to speak to original salesperson he had 'conveniently' left the business.
I urge all other business to avoid and stay well clear of this company.
If you take out the service and want to stop, they'll hound you with threatening emails each week. Do yourself a favour and don't be fooled by their fake sales pitch.
11 giugno 2024
Non scritta su invito
Risposta di Serac Technologies
Hi Mark,
I'm afraid without further details we cannot recover your account with us. Please contact our Customer Success Team via out website so we can investigate.
Many thanks
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