Scott+Sargeant Woodworking Machinery Ltd Recensioni 

192
•
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I made an offer on eBay for a table saw and they couldn’t even be bothered to send a counter offer or even reject the offer, it expired itself. If they are like this with a potential buyer I would ha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Nice website. And very helpful support when asking for a couple more items added to my delivery.

L'azienda ha risposto

Valutata 5 stelle su 5

Good stock of spare parts and tooling, Instant download of spare parts and operating manuals for a vast assortment of machinery even some of the old obscure machines. previously purchased a second h... Leggi di più

Valutata 5 stelle su 5

Superb service and quick order processing. They carry all the hard-to-find hardware such as CMT accessories and ER20 hardware for routers (like what Jessem POW R Tek motors use). I like how they sent... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di forniture per la lavorazione del legno
  2. anche in
  3. Costruzione di macchinari
  4. Fornitore di abrasivi
  5. Manutenzione macchinari
  6. Officina per macchinari
  7. Servizio di riparazione macchinari

Scritti dall'azienda

Our woodworking machinery showroom near London is packed with new and used machines: Panel Saws, Bandsaws CNC routers, table saws, planers, morticers, tenoning machines and Sanders. We have the largest display of trade and industrial woodworking machines, tools and spares in the UK. New and Used Machines in stock include Martin, Altendorf, Wadkin, Sedgwick, Startrite, SCM, Wadkin, Weinig, Brandt, Homag, Vertongen, Minimax, Centauro, Stromab & iTECH Get expert advice and superb aftersales service. We deliver and install nationwide and can undertake shipping and installation worldwide too


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

192 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(192)

8 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

I ordered a Startrite planer which was…

I ordered a Startrite planer which was said in the manual to be supplied with a 3 pin connection in the UK. It was delivered without a connection at all. I emailed S&S on the day of delivery as I could not use the machine. 2 weeks later I called S&S to be told that my email had been passed to Mark at S&S and he had not dealt with it. Mark called. No apology. I scanned and sent him the manual. A week passed with no word. I phoned again and spoke to Mark who said he 'thought' he had phoned me.(he hadn't) and said he thought it was a 16 amp machine not supplied with a lead. No apology. No customer service. Just defensive. When I said none of the literature or web info refers to it as a 16 amp machine he said I was being 'disingenuous. the mark of a good company is how it deals with things when they go wrong. On this showing, S&S does not deserve to be in business.

31 gennaio 2020
Non scritta su invito
Logo di Scott+Sargeant Woodworking Machinery Ltd

Risposta di Scott+Sargeant Woodworking Machinery Ltd

Hi Alex,

Apologies for the confusion

I have checked the specification that was shown on our website, and although it didn't state that the machine could run on a 13a supply, we are updating that to show that it DOES require a 16a supply.

The manual states that a 3 pin plug and cable is provided with the machine, and that is the case. However, it is a 16a blue round plug which goes into the blue round female socket that the picture on the website clearly shows, and not a 13a 3 pin plug.

Apologies if any confusion arose. Our telephone number is clearly shown on our website, and we always encourage customers to ring and ask any technical questions that they may have prior to purchase - we have a team of sales people here to do just that.

We have offered two options for returning the machine for a refund should your circumstances preclude you from connecting to a 16a 240v supply.

Valutata 3 stelle su 5

First Order to Scott+Sargeant Very Disappointing…

Ordered a digital calliper from Scott+Sargeant. After 4 days I received an email saying they could not get this item and had processed a refund. Another 4 days have passed and 2 emails to the Company - (the last one hasn't even been graced by a reply from them).
Refund has now been sorted out. Thank you

24 gennaio 2020
Non scritta su invito
Logo di Scott+Sargeant Woodworking Machinery Ltd

Risposta di Scott+Sargeant Woodworking Machinery Ltd

Hi John
I am sorry about your disappointment - we are a small business and we try to do our best. Let me explain the chain of events:
Your order was placed on 16 January 2020 at 16:18:17 GMT Transaction ID: 6BL54904TB405864F, which was after our daily cut off time.

The order was processed on the Friday morning first thing. We requested our supplier to send direct to you on the friday. They came back to us on the Monday morning, when we were told there was a supply issue. We emailed you on the Monday and refunded you on 20 January 2020 at 15:08:14 GMT Transaction ID: 7KD52303FK667535C
Once we have process the refund, it is out of our hands - you really need to complain to paypal about the delay in processing your refund. We have done everything we can at our end in a timely manner.
I would appreciate it if you could modify your review as I think it is a little unfair and harsh under the circumstances. We are not Amazon, we are a small, niche family business and reviews make all the difference.
KInd regards

Paul

Valutata 4 stelle su 5

Manual for Autool TCT21 Grinder

Amazing to be able to obtain a manual for an old machine that I recently bought on Ebay. Everything there including general Health & Safety advice on using grinding wheels. The downloading process was easy and my only criticism is that every other page was blank, not that that was hard to fix on a pdf editor.

12 gennaio 2020
Non scritta su invito
Valutata 5 stelle su 5

Searched for the machine Manual

Searched for the machine
Paid the fee
Next morning got the manual
This is great, no need for refund for writing a review
This site just works.
I wish all manual sites work as well as this site

Ian Noorman
Kwik n Kleen
Australia
Mob (+61) 412 555 221

It just works
Look up your machine
Pay the bill
Download the page
It was that easy.

Cheers Ian

9 gennaio 2020
Non scritta su invito
Valutata 3 stelle su 5

Not enough information

The information I was looking for wasn't in the manual at all, and it's a big part of the machine. That's the reason I've given a low star rating.

1 gennaio 2020
Non scritta su invito

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