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Valutata 5 stelle su 5

Ordered a retro England top for husband , the decided to add a Scotland one onto my order for my dad . Customer service were quick to reply and cancel my original order so I could replace with both sh... Leggi di più

Valutata 1 stelle su 5

Placed an order which has cost me £60 I haven't received an order confirmation email. Its next day delivery and they haven't dispatched it. I have no tracking number or confirmation of the order. I... Leggi di più

Valutata 1 stelle su 5

If I could give zero stars I would. Ordered a shirt had no email confirmation when ordered. The customer service details do not exist any emails bounce back. Phone number does not exist. Save your mo... Leggi di più

Valutata 5 stelle su 5

The only rating I can provide for my experience is five star. I ordered a West Ham shirt from Scoredraw a couple months ago. I decided to order from Scoredraw directly rather than from the West Ham cl... Leggi di più

Dettagli dell'azienda

  1. Produttore di abbigliamento sportivo
  2. anche in
  3. Negozio di abbigliamento sportivo

Informazioni fornite da varie fonti esterne

Score Draw are the leading supplier of official retro football shirts in the World.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

68 recensioni

5 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(68)

9 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

No delivery - very poor assistance

I ordered my shirts decembre 5th. After 6-7 of waiting wondering about the delay of my delivery I decided to ask the company if there was a special issue. Unfortunately I got no reponse by mail. Second try: I sent a message on their homepage. Again no response.
Third try: a message on their facebook page. Finaly the wrote me back saying the package was still in transit. On my reply how much time the company will get me before being refundet or getting a new package I again received no response.
This seems to be an unfaithful company...

7 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

Poor customer service from Score Draw

Ordered a shirt from Score Draw. The order hasn't arrived yet and is overdue. Have emailed them twice replying to the email they sent advising me the item had been processed and sent. No replies to either of those emails. Contacted them via the form on their website, also without any response so far. The tracking hasn't been updated in two weeks (perhaps that's just the Royal Mail?). No information available from the delivery partner my end. This is really quite frustrating. Compared with other online stores offering similar items I have ordered from around the world, the service from them is poor. If you're an online company communication should be a priority, especially if you want your customers to come back or to recommend you to others. As things stand, I won't be back or recommending Score Draw.

6 ottobre 2022
Non scritta su invito
Valutata 1 stelle su 5

no replies to emails when wanting to return an item

ordered a shirt for next day delivery (paid £9.95) to wear for a party the following evening. They sent the wrong shirt so I wanted to return and have a refund as no good to me now. Have emailed and emailed and emailed and emailed....... no reply. No ones wants to know and there for I have a shirt I dont want and im £50 plus delivery out of pocket with no way of returning to get a refund as no one will reply to me. Disgusting customer service. I really WOULD NOT recommend buying from them at all.

26 giugno 2022
Non scritta su invito
Valutata 1 stelle su 5

Do not make a return with this company

Ordered a jacket for a mate. Size M proved to be a bit to small. So sent it back and followed all steps for a return. Received a mail saying "we have refunded you" despite all this.

Contacted them directly. No answer. Mailed through a different form. Answer was "apologies if you did not expect a refund. You have to order again".

Asked them what about shipping + Customs (had to pay twenty quid), No answers.

So in Conclusion: They do not follow the steps for a return. You will be - 30£ if you order and need to make a return.

Managing returns is a number one priority if you sell clothes on the internet. But obviously not here. So incredibly disappointed.

23 maggio 2022
Non scritta su invito
Valutata 1 stelle su 5

Ordered lovely looking Retro Croatia…

Ordered lovely looking Retro Croatia shirt

got response re order conf replied and asked to ask how long would take was told 2 weeks

is now over a month

emailed to ask where jersey is to say I had emailed a diff company (even though ive replied to the same email from above)

they have now changed there details and are classed as Top Draw Jerseys

needless to say I dont hold much hope of getting anything

5 star reviews sound very suspect for me

26 aprile 2022
Non scritta su invito
Valutata 1 stelle su 5

Avoid avoid avoid.

Avoid avoid avoid.

Ordered two shirts, they refunded me one a few days later saying it was sold out. Yet I checked online and it was there. I told them this and they said “order it again” - clearly looking for the double shipping fees.

Not only the 12€ delivery fee, there was a nice 22€ hidden fee to collect it from my post office. Again they said it is a sales tax not associated to them.

So overall a jersey costing 50€ ended up costing 80€.

This site is a scam with awful customer service. There’s far better alternatives out there.

17 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Delays, missing items and terrible customer service

I ordered two shirts, one shirt was refunded automatically last minute and the remaining shirt was delivered after two days rather than the next day delivery I paid £9.95 for. This then left me without sufficient time to find a replacement shirt.

I understand it was a busy period given the Euros, and therefore understand the delay and somewhat the automatic withdrawal of the shirt, even though I had paid for it and it was confirmed.

However, what is exceptionally appalling is the lack of customer service. Scoredraw do not have a number you can contact them on, and have not responded to the various emails I have sent, I have also tried reaching out to them through social media platforms and once again got no response.

Do not use.

13 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Very Good Experience, apart from the football

Looks as though people are only leaving reviews for Score Draw when something hasn't gone right, but credit must be given where credit is due... I ordered an England shirt late on Tuesday night, got a dispatch email on Wednesday, it was delivered on Friday in time for the final on Sunday when England sadly got beaten by Italy. Bad luck boys, penalties are never fait...

12 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Score draw deliver the goods

So I ordered an england shirt on 8/7/21 at 8pm, because everywhere has been sold out forever. I paid for next day delivery even though I knew I had to order before midday, I thought I'd try my luck.
Royal mail delivered my shirt 10/7/21.

I am absolutely buzzing right now, I thought that it wouldn't be here till monday because of times and days I ordered.
I also saw all the bad reviews on here after I ordered and my a*se fell through. I thought not only will my shirt not turn up but I'm thinking I've just sent some money on a little holiday to another account until they decide to refund me.

Not the case at all, score draw have done me good and delivered on what they said they would.

Also I have had 8 emails confirming the order, royal mail receiving the shirt, planned day of delivery, tracking information. So from my point of view theres not a bad word to be said.

10 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Great Experience

Like some others, not sure where these bad reviews are coming from. Not sure if I was lucky, or if just bad experiences are being reviewed. 2 shirts ordered late Sunday night, order processed Monday and arrived no issues Wednesday. I was informed about my order every step of the way and can't fault the company or product.

7 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Disgraceful company

Disgraceful company! Ordered an England shirt, 3 days later I got an email saying 'your refund has been confirmed'. Never asked for a refund and no explanation why. Won't return emails either. Avoid!

5 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Great shirt (1 of 2 arrived)… But a lack of honesty, clarity and zero customer service ruin the experience.

Would have happily given 5 stars review because love the shirt that arrived, but when you send out an email saying you have ‘confirmed my refund’ and then don’t respond when emailed in to say I didn’t want or ask for a refund, I then feel compelled to rate my experience low. An email to say something on the lines of ‘Really sorry but because of extraordinary demand, we cannot fulfil all of your order’ would have done. Just a bit of honesty and communication would have been much better than just refunding and make the assertion that I actually wanted this refund. Just a bit of care for your customers could see your business fly, it’s a shame.

5 luglio 2021
Non scritta su invito

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