Saxtons Recensioni 

The worst company I have ever dealt with. Full of liars from the outset!
Purchased an F Pace WX71TXC. Collection was delayed by weeks due to a faulty sensor and this was only the beginning.
After covering approx 500miles, coolant light comes on. Advised them to be told just top it up. A week later, all coolant gone again. The tried to push through the warrenty but I refused.
They collected the car, investigated and eventually told me failed water pump, and head gasket gone, the best bit, they tried to blame me for this!! After ivis report put them in their place, they had to do the repair. No loan vehicle given.
Car then goes for 'quality check' with a manager. This consists of being driven to a side road in Basildon, dumped on the pavement for the weekend, then returned to the dealership via McD's drive through.
Car was apparently ready for collection a week into February. On the day of collection, get a really load grinding noise, so yet again the car stays with them. Get a call 2 days layer to say the rear diff has failed and they ordered parts. With strict instruction not to repair it as I was going to reject based on a failed repair, they proceeded to repair the car. I then get a phonecall to say its fixed, followed by an email to say there was never a problem.
Cue rejection through the finance company..... Saxtons tell the finance company it was always ready to collect on 9th feb, the very same day they told me the diff had failed. Then the story changes to them making minor adjustments to improve performance.
Internal emails showed the car still wasnt fixed on the 18th Feb. But in true saxtons form, they had told so many lies, I think they believed them themselves.
Eventually, after a long process with the financial ombudsman the car was rejected and got my money back.
Needless to say, they now have the car back to for sale on their forecourt. I feel sorry for the next unsuspecting customer.

Called and asked to view a car the following day. Asked if all ok with the car, could we take it that day. Saxtons said this would be fine if we left a £299 deposit they would get the car ready. Turned up fully ready to purchase a car. Car was dirty and with scratches. They told us they can sort the scratches out and to come back in 3 days. Given the distance we drove that wasn't an option. Had to wait to see someone even though we had made an appointment. 2 Emails & 1 phonecall later still chasing my deposit to be returned to me.

Absolutely seamless from start to finish. Particularly thanks to Jenna and Michael. Will definitely come back to Saxton’s for my next purchase.

I visited to potentially buy a vehicle. (Bentley) Travelling from Kent, I then checked in as I had an appointment. Waited for almost 1 hour before giving up and leaving. Very impressive cars but life too short to be ignored like that.

Mohammed was charming and took time to show me all -good communication etc
Fantastic showroom

Very professional from start to finish!

Two sides to my experience with Saxtons.

On the sales front, really professional approach. Booked appointment, kept up to date and was looked after well. Great the way we negotiated for the car and enjoyed the experience of looking for the right car with sales person Will.

Sadly can’t say the same on car collection. We agreed time for me to arrive, as I live over 100miles away and I used a one way hire car firm.
On arrival, I was informed the car wasn’t ready, still being valeted, checking etc.
I waited 3 hrs for then to be informed the tracker was not fitted and that had to be fitted on another day.
I left with the car and took 3 1/2hrs to get home!
Nearly 3 weeks later the tracker is finally fitted and I can leave my honest review.

On a plus front the car is lovely and so glad I picked the right car.
Just need to communicate before travelling a long way.

Luke made our Car purchase seamless and enjoyable, would recommend Saxtons to anyone in the market for a new or used car.

Andy and Tien dealt with me to complete the deal for the RR I bought today. Professional conduct with regard for time and presence. Thank you

Ishmail saved my day for getting a car within a week of my old car being collected, im so glad i found this place, Ishmail and Jenna has provided great customer service keeping me updated with the works to be done, Jenna, guided me through the process with full knowledge of what is required all the way to the end, i have no fault on my side im over the moon with my new car, thank ypu guys, this was a beautiful experience using your dealership for the first time. Im a happy customer. Jenna, Ishmail you r both a star. XX

Very impressed we bought a car very quickly and was straightforward.Mo very helpful.

Coming from the motor trade, finding a car to buy can be a minefield. Especially when you know what you're looking for/know what to find!
My experience with Saxtons was a very positive one.
The cars displayed are not there trying to hide anything, and are presentable to a dealership standard.
My salesman Mo was very polite and patient with my expectations of him/the company. We went through the deal together, till we were both satisfied and I signed on the dotted line. He did a great job.
The car was prepared quickly and I was called the next day to collect, only tiny niggle I could say is the key batteries are low and triggering a warning in the dash, but that's no big deal to me, just slightly annoying that I have to change them straight away.
I would recommend them judging by my experience, the future will depend on how this review stays (let's hope the car keeps up with my high standards!)
Well done Saxtons.

We were looked after by Will Surtees, he was excellent.
Nothing was too much trouble for him. He answered all of our questions and showed us how everything on the car functioned.
Having bought Two previous cars from Big Motoring World, it was an eye opener to deal with Saxtons.
Our One minor criticism is that the car could have been valeted better. We went around with tissues cleaning water marks and dust whilst waiting for the money to get into your bank.

Mo and Jemma were both fantastic to deal with can’t fault them.
Picked car up and booked it in for a service to find two outstanding recalls.
A prestigious company like Saxton should have things like this taken care of for the customers.

BAYLEE AND JENNA ABSOLUTELY AMAZING!!!! Best customer service we have received in a very long time! Went above and beyond to help us and made us feel welcome and at ease. Can’t thank them enough for the efforts they went through, to get us our dream car. Superstars! Saxtons are lucky to have them as their staff :-)

Be very wary about using this company to buy a car. Saxtons advertise their vehicles with the bold strap line “Reserve for £299 - Deposit fully refundable ” against all sales when in practice this is evidently not the case. It is nothing short of sharp practice to retain a deposit in a situation where once a vehicle is viewed or test driven the customer decides, for whatever reason, they do not wish to proceed with the purchase. At the very least it should be made very clear in their online advertisements that terms and conditions apply. Moreover, your deposit is never refundable even if you do decide to go ahead with a vehicle purchase since they apply a £299 “administration” fee. I have been in dispute with this company for over two months now and they have ignored my customer complaints. So much for their self proclaimed award winning customer service!

Very good service

Excellent company, very professional and pleasant staff

I have nothing negative to say about any individual , everyone was helpful and friendly . However , the process just took far too long . At every stage we had to wait . From waiting for a test drive , to paying for it , and leaving . We were probably waiting another hour after we’d actually paid for the car and was in the showroom for around 4 hours in total . We spent £16k , which wasn’t for the dearest car , but still a lot of money to us . Also , once home , we realised we were given no paper work of sale , warranty etc . Not sure if is emailed , posted or what , but we have nothing negative, and only one key .

I bought a £61K Porsche Cayenne from Saxtons. On the way home the engine light came on, as I live 200 miles from them they advised me to take out an insurance claim. I did this and soon after I also had an electrical fault showing with the advice to park up. The insurance company advised to take it to a garage of my choice. I didn't drive it for a week until the garage appointment, but then found the battery flat having to jump start it to get to the garage. A new battery at £1600 was needed to overcome the electrical fault. The insurance company refused to pay for that or the diagnosis or battery and Saxtons said that as 14 days had gone by they would not pay either. The engine fault light cam on again a few days later, I eventually took it to a Porsche centre and got the engine problem sorted. Meanwhile neither the insurance company or Saxtons would take responsibility. I also had underbody coating at the time of purchase at £400 and can see no evidence of anything different underneath. Its been a real downer, I would use a main dealer next time as the Saxtons insurance excludes most things and limited to £3k or £5k if you pay the 3 years extra warranty at an additional £2k. They really don't care about traditional customer service.