Savage Vines Recensioni 

275
TrustScore 1.5 su 5

1,6

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Valutata 1 stelle su 5

I have had three orders stuck on 'processing' for over two months now. I've not received any wine at all. Customers service is non-existent as all methods of communication either go unanswered. Thei... Leggi di più

Valutata 1 stelle su 5

Still waiting for a delivery of a gift subscription from last Christmas (2024) Unable to contact - Do not use this company.

Valutata 1 stelle su 5

Similar situation to the other recent reviews. Bit disappointed as I spent over £100 and the wine arrived broken (obviously not the companies fault BUT I've lost that money now). I emailed Savage vine... Leggi di più

Valutata 5 stelle su 5

Gave a 3 month subscription as a gift to family members and three months later got one back from them. Two very happy separate lots of customers. Communications over email very good (Director even a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Enoteca
  2. Negozio di alcolici
  3. Servizio di e-commerce
  4. Club enologico
  5. Importatore e grossista di vini

Scritti dall'azienda

Savage Vines is the best wine subscription on the planet. Subscribe or gift a subscription which includes sommelier selected wines from all over the world - sent directly to your door. Discover new wine regions, grape varieties and learn how to pair wine with food with our monthly magazine which comes free with all wine subscription deliveries. Join our wine subscription service and never pay for delivery again as you can add additional wines to upcoming subscription deliveries. We purchase wine directly from the winemakers so you get wines at cellar door prices every month. Subscribers and wine club members also receive a 25% discount on all wines across the site. There are curated Spotify playlists, recipes and much more to discover. If you are looking for a gift then we also have a great range of products from corkscrews, glassware, wine books and mixed cases of wine. There is an option to leave a free gift message with each order so the recipient knows who the wine gift is from. Savage Vines focusses on organic and biodynamic wine as we believe it is better for the environment and consumer. You will find over 250 certified organic and biodynamic wines in our online store including sparkling, white, rose and red wines. Please give our customer service team a call on 0204 501 8436 if you need any assistance or would like to place an order over the phone.


Informazioni di contatto

1,6

Pessimo

TrustScore 1.5 su 5

275 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,6

Tutte le recensioni

(275)

1 recensione negli ultimi 12 mesi

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Valutata 5 stelle su 5

Good quality & good service

Subscription provides good quality wines, a lot more interesting than found in many supermarkets, and often from less well known regions or producers which can match the quality of far more expensive alternatives. Service is good - one corked bottle was immediately replaced.

27 febbraio 2023
Non scritta su invito
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Risposta di Savage Vines

Thanks for your feedback. We are all about introducing people to wines, regions and small producers. Hopefully you continue to discover some new favourites!

Valutata 5 stelle su 5

It was a wonderful present............

I was introduced to Savage Vines via a yearly subscription present from a family member and have just renewed it personally. During this period I was impressed by their trading ethos and I am now producing a list of wines which I prefer, which makes ordering much more simpler and extremely cost effective. Gone are the days when I visit a supermarket, pub, or restaurant and get ripped of by exorbitant prices for a decent bottle of wine. As a convert I can only advise that you give the company a chance to prove my own experiences with them and down the line you will reap rewards through their knowledge, and through your pocket.

21 febbraio 2023
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Risposta di Savage Vines

Thanks for your review. Glad to hear you enjoy the service and find the wines good value for money. We buy direct from small, family run vineyards so are able to offer high quality wine at a great price!

Valutata 2 stelle su 5

3Month Subscription Automatically Extended

Bought a 3 month subscription for my brother as a birthday gift. The wines shipped, arrived and were excellent.
The problems started when my CC got billed for a 4th month and I found that the 3-month subscription automatically renewed. I reached out to SV and they cancelled the order and promised to refund the amount when the bottles were returned, which they were, but it was several weeks later and needed a further request for refund before the refund actually occurred.
TBH I can't get justify how someone can automatically renew a 3-month subscription in good faith: you get billed for what ships every month, so if I wanted wines on a monthly basis, why on earth would I choose a 3-month option? It really feels like this is a scam setup to rip people off their money, and where most people will be too nice or polite to complain. I would look at other services that are more transparent.

20 dicembre 2022
Non scritta su invito
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Risposta di Savage Vines

Hi Paul - thanks for your feedback. I can see you purchased a monthly wine subscription but have been sending it to someone else. We have a product for gifting a wine subscription where you pay for the full term upfront which stops this happening and allows the recipient to activate it and manage their account and receive the discounted pricing. You should have received an email from us notifying you the monthly subscription was renewing as we found people who purchased the product themselves found it easier to continue their subscription than have to start a new one. Apologies if there was some confusion.

Valutata 5 stelle su 5

Handled My Query Well

Had a query about a bottle, and their customer service was prompt and helpful. Really made me want to use them again in future.

13 gennaio 2023
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Risposta di Savage Vines

Thanks for the review Richard - much appreciated. If you ever need anything please reach out. We will be happy to help

Valutata 5 stelle su 5

Fantastic Service!

Fantastic service so far after a terrible experience with Wine52.

Savage Vines have not only got an amazing selection of wines for incredible prices (I bought and £8 bottle that tasted like it was in the £15+ price range) but they have gone out of their way to provide excellent customer service when some of the bottles I ordered were no longer available and needed to be replaced with something else.

Shout out to Harry who was really helpful!

27 settembre 2022
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Risposta di Savage Vines

Thanks for the review Jonathan. We will pass the feedback onto Harry who is always happy to help our customers and wine club members.

Valutata 5 stelle su 5

Amazing wines and service!

Ordered some absolutely amazing wines from here! Very reasonable prices and first class customer service and delivery. Will be using them again frequently in future.

12 agosto 2022
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Risposta di Savage Vines

Thanks for your review Ben. Glad you have been enjoying some nice wine in the heat! Please let us know if there is anything else we can do to help.

Valutata 5 stelle su 5

I don’t usually write reviews but the…

I don’t usually write reviews but the fantastic customer service I received today to address a small issue warrants mention. Very polite, helpful, and efficient. The wines are excellent but it’s how a business responds to issues that sets it apart from the rest.

10 agosto 2022
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Risposta di Savage Vines

Thanks for your feedback Alex. We will always make sure our customers are well looked after with hand selected wines and a good wine delivery service.

Valutata 5 stelle su 5

Brilliant customer service

Confusion over the final order in a 3 month gift, but Harry in customer service was brilliant, and an example of how customer service should work!

5 agosto 2022
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Risposta di Savage Vines

Thanks for your feedback! We will pass this on to the team. We are always here to help. Have a great day :)

Valutata 5 stelle su 5

Great Customer Service

When I had cause to contact Savage Wines about my wine subscription I was immeasurably impressed with the fast & efficient response that I received from Harry in customer services. The speed with which my issue was resolved was first class. Oh, & the wine is very good as well!

28 luglio 2022
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Risposta di Savage Vines

Thanks for your feedback! We will pass this on to Harry in customer service. If you ever need any advice on wine or would like us to recommend wines to your taste preferences please reach out. Have a great weekend.

Valutata 5 stelle su 5

I ordered some sherry and Tio Pepe…

I ordered some sherry and Tio Pepe glasses, when the wrong glasses arrived I contacted Savage and the fault was rectified immediately by Harry who could not have been more helpful

22 luglio 2022
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Risposta di Savage Vines

Thanks for your feedback Andrew. We took on our own fulfilment in July so the warehouse staff may have been still coming up to speed on where items are located. Glad to hear we sorted it for you quickly. If you ever need any Sherry please let us know. We have a great selection from well regarded Bodegas.

Valutata 1 stelle su 5

Don't even deserve one star

I would have clicked Zero stars but alas that is not an option.

Their wines are good but their customer service stinks. I've been waiting for three months for wine and I keep on being told it will arrive next week.

They've told me they have delivery problems, but if that is the case why don't they just confess and stop taking my money until it is resolved. Instead, they kept taking my subscription money, month after month after month. They even told me that they'd paused my membership, but they hadn't.

I'm now waiting to get my money back - I just hope they have better success sending that.

Their are many really good wine clubs out there, but this isn't one of them. Avoid!

6 luglio 2022
Non scritta su invito
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Risposta di Savage Vines

Hi Chris, thanks for your feedback on Instagram, Facebook and Trustpilot. As per our emails we have been transitioning out of our 3rd party warehouse and taken on our own warehousing and order fulfilment to improve our customer service as we have grown which took a week or so longer than expected so we apologies for that. We are a small business and understand the importance of providing good customer service which is why we have taken the decision to take on our own fulfilment. I can see on the system you have been refunded for your orders which were delayed on the 1st of July. The bank should have refunded you by now. We wish you well in your future endeavours in the world of wine and hope you find some more undiscovered crackers. All the best and if you ever need anything please reach out.

Valutata 3 stelle su 5

Sorted in the end

Wine was delivered too late for fathers day but issue was resolved by Savage Vines

17 giugno 2022
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Risposta di Savage Vines

Hi Lorraine - sorry to hear there was a delay in getting your gift subscription to your father. We have been transferring our stock into our own warehouse over the last couple of weeks as we have outgrown the 3rd party we have been using. This will ensure all our orders are delivered on time going forward. Glad to hear the customer service team were able to get this sorted for you. If you ever need anything please reach out. We will be happy to assist. Cheers

Valutata 5 stelle su 5

Fantastic customer service

Had some trouble with my order but the customer service got right back to me on a Sunday are were super polite and prompt. Would recommend.

1 maggio 2022
Non scritta su invito
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Risposta di Savage Vines

Hi Joseph - thanks for the feedback. We put a lot of effort into making sure our customers receive high quality wines and customer service. If you ever need anything else please let us know - we would be glad to help.

Valutata 5 stelle su 5

We got a subscription to Savage Vines…

We got a subscription to Savage Vines as a christmas present and have been really loving them. We love trying new wines but often don't know where to start so getting such an eclectic well chosen mix from them each month has been fab. It was the perfect gift for us!

27 aprile 2022
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Risposta di Savage Vines

Thanks a bunch Helena - we are glad to be helping you on your journey into the world of wine!

Valutata 5 stelle su 5

What a great company

What a great company, with great wine and great Customer Service! The wine has been delicious and the Wine Tasting Notes are very helpful. We received a wine subscription as a Christmas present and the whole process was simple to set up. I will definitely be recommending Savage Vines to friends and family. Thank you so much!

12 aprile 2022
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Risposta di Savage Vines

Hi Christine, thanks for your feedback. Glad to hear you are enjoying the wine!

Valutata 5 stelle su 5

Great customer service and wine yummy

I received a voucher from my husband and ordered 1 months delivery. The wine was yummy, also enjoyed by my husband and daughter. The delivery date and between certain times was emailed, DPD were very prompt with this. Harry was very helpful with a couple of questions I also asked. Thanks for all your help Harry.

3 marzo 2022
Non scritta su invito
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Risposta di Savage Vines

Thanks for your feedback. Glad we could help. We will pass this onto to Harry and if there is anything else you need a hand with please don’t hesitate to ask.

Valutata 5 stelle su 5

Excellent

Excellent, efficient, professional & personal, friendly service. Oh and the quality of the wine is superb too - happy to recommend this small business.

25 febbraio 2022
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Risposta di Savage Vines

Thanks for the feedback Lynne - we love it when our customers are enjoying the wines we source from small, family run vineyards. That is what it is all about! If you ever need anything please reach out and we will be happy to assist.

Valutata 5 stelle su 5

Great customer service

I ordered 6 months of a delivery of 2 bottles to a friend who was working. This meant that delivery was tricky as she was never in! Harry from Savage Wines could not have been more helpful in sorting out a solution - many thanks.

11 febbraio 2022
Non scritta su invito
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Risposta di Savage Vines

Glad we could help you. We will always find a solution with customers to get their wine delivered if they are not home much. Our tracked and time delivery service works well and are always available if you need some advice before purchasing.

Valutata 5 stelle su 5

Great selection of wines

We bought a case of wine at Christmas and have just finished them all. All of the wine we really enjoyed and will definitely purchase again. Delivery came tracked with DPD and arrived within 2 days of purchase.

7 febbraio 2022
Non scritta su invito
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Risposta di Savage Vines

Thanks for your feedback - glad you enjoyed the wine and service. We purchase direct from small, family run vineyards so they will pleased to hear you enjoyed them.

Valutata 5 stelle su 5

Excellent service.

We've now had delivery since October of monthly wines chosen expertly by Savage Vines. We recently tried a red and felt it didn't taste right. I contacted Harry yesterday and he couldn't have been more helpful. He suggested an alternative and I'm expecting it tomorrow. Fantastic service and can't recommend Savage Vines enough.

7 febbraio 2022
Non scritta su invito
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Risposta di Savage Vines

Hi Susan - Thanks for your feedback. We will pass it onto the team. If you need a hand with anything please don’t hesitate to get in touch.

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