I have had three orders stuck on 'processing' for over two months now. I've not received any wine at all. Customers service is non-existent as all methods of communication either go unanswered. Thei... Leggi di più
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Still waiting for a delivery of a gift subscription from last Christmas (2024) Unable to contact - Do not use this company.
Similar situation to the other recent reviews. Bit disappointed as I spent over £100 and the wine arrived broken (obviously not the companies fault BUT I've lost that money now). I emailed Savage vine... Leggi di più
Gave a 3 month subscription as a gift to family members and three months later got one back from them. Two very happy separate lots of customers. Communications over email very good (Director even a... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Savage Vines is the best wine subscription on the planet. Subscribe or gift a subscription which includes sommelier selected wines from all over the world - sent directly to your door. Discover new wine regions, grape varieties and learn how to pair wine with food with our monthly magazine which comes free with all wine subscription deliveries. Join our wine subscription service and never pay for delivery again as you can add additional wines to upcoming subscription deliveries. We purchase wine directly from the winemakers so you get wines at cellar door prices every month. Subscribers and wine club members also receive a 25% discount on all wines across the site. There are curated Spotify playlists, recipes and much more to discover. If you are looking for a gift then we also have a great range of products from corkscrews, glassware, wine books and mixed cases of wine. There is an option to leave a free gift message with each order so the recipient knows who the wine gift is from. Savage Vines focusses on organic and biodynamic wine as we believe it is better for the environment and consumer. You will find over 250 certified organic and biodynamic wines in our online store including sparkling, white, rose and red wines. Please give our customer service team a call on 0204 501 8436 if you need any assistance or would like to place an order over the phone.
Informazioni di contatto
1 Alvin Street, GL1 3EJ, Gloucester, Regno Unito
- 02045018436
- hello@savagevines.co.uk
- savagevines.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I left a review with regards to missing…
I left a review with regards to missing wine from a subscription. As promised, it has turned up this week - thank you!
The wines received have been very high quality and have led us trying things we would never have considered.

Risposta di Savage Vines
Mostly good experience and enjoyed the…
Mostly good experience and enjoyed the wine, but never received my latest order on subscription and have not been able to communicate with the company at all, no response via email, support case on their website and their number goes straight to voicemail. Not sure if I’ll be able to get a refund at this stage. Trying to support small businesses, but service is not up to standard.

Risposta di Savage Vines
Good Wines
Good selection of variously priced wines that I wouldn't have found in a supermarket.
Good customer service.

Risposta di Savage Vines
Do not use their subscription service
Do not use their subscription service!
I purchased a 3 month subscription for my dads birthday and was shocked to see they have continued to take another month's subscription. This tactic to take more money from people and extend subscriptions is frankly outdated (especially in a crowded market place where I can go and use the services of another wine subscriber!). Would not use again. Avoid
Stolen gift quickly replaced
Someone stole a delivery arranged on subscription as DPD didn't follow instruction, so I emailed SV directly.
It really felt like Harry from the SV team had my back. He arranged a re-send of the gift immediately and will be holding DPD accountable.

Risposta di Savage Vines
Very serious about wines
I have been a loyal customer for quite some time now and I love every aspect of Savage Vines: the choice/quality of the wines, all the knowledge behind, flexibility of my subscription and equally the very friendly (and prompt) customer service they provide. 5 stars all the way ....

Risposta di Savage Vines
Happy customer
Second order in a couple of weeks, great service and good value as ever. Wines are always great quality.

Risposta di Savage Vines
Great customer service
A subscription to Savage Vines is an excellent way to enjoy new wines. The customer service is impeccable, I’ve had to converse with them a few times when delivery companies let them down

Risposta di Savage Vines
Absolutely useless customer care
Absolutely useless customer care. Been trying to cancel the monthly subscription. Phone number not available and customer contact form with request won’t go through.
The wine has been fine but it appears once you sign up they won’t cancel it.

Risposta di Savage Vines
I've had the chance to try a lot of the…
I've had the chance to try a lot of the wines that Savage Vines stock and I'm yet to find one I don't like - definitely give them a go!

Risposta di Savage Vines
Purchased subscription and money taken…
Purchased subscription and money taken from account but no wines delivered, my order has been removed from my account and no one will reply to any of my emails.

Risposta di Savage Vines
Worth a try - you probably won’t look back!
I’ve loved Savage Vines so much after a gift subscription I’ve secured a monthly subscription. We used to live near a great wine store and have since moved - now, not so much and only have local access to a small Tesco. This is the perfect, zero thinking required substitute for it. I’ve really enjoyed the wines received so far and love the ethos of the business which makes it hard not to choose to spend my wine budget with them. Harry in customer care is a wizard, too.

Risposta di Savage Vines
Fantastic service - fast and efficient customer service
Received a 12 month gift subscription - fantastic present. Allowed us to try wines we would not necessarily have tried.
Customer service is excellent - fast and efficient.
Thanks you Savage Wines!

Risposta di Savage Vines
Great products
Great products, chosen with care by the team. Always fast and helpful service.

Risposta di Savage Vines
Bought Savage wines as a gift for my…
Bought Savage wines as a gift for my husband for Christmas. It's the gift that keeps on giving, we thoroughly enjoyed this service for 6 months. Surely you can guess what he's getting this Christmas :)
The team is super quick to respond to inquiries and are super friendly. I'll be back in the winter for my next 6 months!

Risposta di Savage Vines
Great wines and customer service
Reached out to customer service as I bought the subscription as a gift and wanted it to reach them in time for their birthday and I got a quick response from the team who promptly took care of it! Originally bought a 3-month subscription, but have kept the subscription for months as the wines have been so nice. But still easy to cancel, unlike some other subscription services... Love the little magazine that's included too

Risposta di Savage Vines
We love Savage Vines!
We are returning customers - previously cancelled our subscription due to 9 months of enforced sobriety and have reinstated upon the arrival of baby and I think that says it all!
But if you wanted a little more info…our subscription has broadened our wine experiences and tastes. We find the brochure the wines come with very helpful and like the ethos of the company.
Had an issue with the same bottle of wine twice and both times replacements sent. Couldn’t fault them. Very happy with products and service. Thanks Savage Vines

Risposta di Savage Vines
Fabulous wines and great customer…
Fabulous wines and great customer service.

Risposta di Savage Vines

Risposta di Savage Vines
Brought Savage Vines as Christmas…
Brought Savage Vines as Christmas present for my Dad, the service, communication from the team and wines have all been superb. Great experience and would strongly recommend.

Risposta di Savage Vines
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