Savage Vines Recensioni 

275
TrustScore 1.5 su 5

1,6

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I have had three orders stuck on 'processing' for over two months now. I've not received any wine at all. Customers service is non-existent as all methods of communication either go unanswered. Thei... Leggi di più

Valutata 1 stelle su 5

Still waiting for a delivery of a gift subscription from last Christmas (2024) Unable to contact - Do not use this company.

Valutata 1 stelle su 5

Similar situation to the other recent reviews. Bit disappointed as I spent over £100 and the wine arrived broken (obviously not the companies fault BUT I've lost that money now). I emailed Savage vine... Leggi di più

Valutata 5 stelle su 5

Gave a 3 month subscription as a gift to family members and three months later got one back from them. Two very happy separate lots of customers. Communications over email very good (Director even a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Enoteca
  2. Negozio di alcolici
  3. Servizio di e-commerce
  4. Club enologico
  5. Importatore e grossista di vini

Scritti dall'azienda

Savage Vines is the best wine subscription on the planet. Subscribe or gift a subscription which includes sommelier selected wines from all over the world - sent directly to your door. Discover new wine regions, grape varieties and learn how to pair wine with food with our monthly magazine which comes free with all wine subscription deliveries. Join our wine subscription service and never pay for delivery again as you can add additional wines to upcoming subscription deliveries. We purchase wine directly from the winemakers so you get wines at cellar door prices every month. Subscribers and wine club members also receive a 25% discount on all wines across the site. There are curated Spotify playlists, recipes and much more to discover. If you are looking for a gift then we also have a great range of products from corkscrews, glassware, wine books and mixed cases of wine. There is an option to leave a free gift message with each order so the recipient knows who the wine gift is from. Savage Vines focusses on organic and biodynamic wine as we believe it is better for the environment and consumer. You will find over 250 certified organic and biodynamic wines in our online store including sparkling, white, rose and red wines. Please give our customer service team a call on 0204 501 8436 if you need any assistance or would like to place an order over the phone.


Informazioni di contatto

1,6

Pessimo

TrustScore 1.5 su 5

275 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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1,6

Tutte le recensioni

(275)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

I left a review with regards to missing…

I left a review with regards to missing wine from a subscription. As promised, it has turned up this week - thank you!
The wines received have been very high quality and have led us trying things we would never have considered.

2 agosto 2024
Non scritta su invito
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Risposta di Savage Vines

Hi Claire, thanks for your feedback. As mentioned we made some changes to our warehouse so just getting back on top of everything. Glad you are enjoying the wines.

Valutata 2 stelle su 5

Mostly good experience and enjoyed the…

Mostly good experience and enjoyed the wine, but never received my latest order on subscription and have not been able to communicate with the company at all, no response via email, support case on their website and their number goes straight to voicemail. Not sure if I’ll be able to get a refund at this stage. Trying to support small businesses, but service is not up to standard.

29 luglio 2024
Non scritta su invito
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Risposta di Savage Vines

Hi Martin, thanks for your message. Sorry for the slow reply. We are just working through some staff changes and I am just getting on top of the order. You order will be with you this week. Thanks for your patience. Cheers Kyle

Valutata 5 stelle su 5

Good Wines

Good selection of variously priced wines that I wouldn't have found in a supermarket.
Good customer service.

5 marzo 2024
Non scritta su invito
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Risposta di Savage Vines

Thanks for the feedback Val. Happy to hear you are enjoying the wine subscription selection.

Valutata 1 stelle su 5

Do not use their subscription service

Do not use their subscription service!
I purchased a 3 month subscription for my dads birthday and was shocked to see they have continued to take another month's subscription. This tactic to take more money from people and extend subscriptions is frankly outdated (especially in a crowded market place where I can go and use the services of another wine subscriber!). Would not use again. Avoid

1 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Stolen gift quickly replaced

Someone stole a delivery arranged on subscription as DPD didn't follow instruction, so I emailed SV directly.

It really felt like Harry from the SV team had my back. He arranged a re-send of the gift immediately and will be holding DPD accountable.

15 gennaio 2024
Non scritta su invito
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Risposta di Savage Vines

Thanks for the feedback Tomas. Glad we were able to support you. 98% of the time DPD do what they are supposed and deliver a good service. On the odd occasion things can go awry but we will always make it right. Cheers

Valutata 5 stelle su 5

Very serious about wines

I have been a loyal customer for quite some time now and I love every aspect of Savage Vines: the choice/quality of the wines, all the knowledge behind, flexibility of my subscription and equally the very friendly (and prompt) customer service they provide. 5 stars all the way ....

11 dicembre 2023
Non scritta su invito
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Risposta di Savage Vines

Thanks for your feedback Raffaella - glad you have been enjoying the wines being delivered.

Valutata 5 stelle su 5

Happy customer

Second order in a couple of weeks, great service and good value as ever. Wines are always great quality.

4 dicembre 2023
Non scritta su invito
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Risposta di Savage Vines

thanks for your feedback Simon. Glad you have been enjoying the service and wines!

Valutata 5 stelle su 5

Great customer service

A subscription to Savage Vines is an excellent way to enjoy new wines. The customer service is impeccable, I’ve had to converse with them a few times when delivery companies let them down

29 novembre 2023
Non scritta su invito
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Risposta di Savage Vines

Thanks for the feedback Cat, glad you are enjoying the wine subscription service.

Valutata 1 stelle su 5

Absolutely useless customer care

Absolutely useless customer care. Been trying to cancel the monthly subscription. Phone number not available and customer contact form with request won’t go through.
The wine has been fine but it appears once you sign up they won’t cancel it.

24 ottobre 2023
Non scritta su invito
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Risposta di Savage Vines

Hi Fran, thanks for getting in touch. I will reach out privately as there must be an issue with our website. You can cancel your subscription from your account page and we monitor the inbox all day. Speak shortly.

Valutata 5 stelle su 5

I've had the chance to try a lot of the…

I've had the chance to try a lot of the wines that Savage Vines stock and I'm yet to find one I don't like - definitely give them a go!

13 ottobre 2023
Non scritta su invito
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Risposta di Savage Vines

Thanks for the feedback Hannah - glad you have been enjoying your wines from us.

Valutata 1 stelle su 5

Purchased subscription and money taken…

Purchased subscription and money taken from account but no wines delivered, my order has been removed from my account and no one will reply to any of my emails.

21 agosto 2023
Non scritta su invito
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Risposta di Savage Vines

Hi AM, thanks for reaching out. We rolled back our database last week when we were doing some development testing. We were under the assumption we reconciled all orders but perhaps we missed on. Can you please contact us at hello@savagevines.co.uk and we will look into this right away. Cheers Kyle

Valutata 5 stelle su 5

Worth a try - you probably won’t look back!

I’ve loved Savage Vines so much after a gift subscription I’ve secured a monthly subscription. We used to live near a great wine store and have since moved - now, not so much and only have local access to a small Tesco. This is the perfect, zero thinking required substitute for it. I’ve really enjoyed the wines received so far and love the ethos of the business which makes it hard not to choose to spend my wine budget with them. Harry in customer care is a wizard, too.

11 agosto 2023
Non scritta su invito
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Risposta di Savage Vines

Appreciate the feedback Anna. A of work goes into sourcing high quality wines from small, family run vineyards. Tesco, Aldi, Sainsbury all make their own wine in bulk and put pretty labels on it. In fact the supermarkets chains in the UK are some of the biggest wine producers in Europe. They buy in grapes from all over and blend them, often masking impurities with sugar. If you ever need any recommendations, Harry will help you out in a jiffy!

Valutata 5 stelle su 5

Fantastic service - fast and efficient customer service

Received a 12 month gift subscription - fantastic present. Allowed us to try wines we would not necessarily have tried.

Customer service is excellent - fast and efficient.

Thanks you Savage Wines!

9 agosto 2023
Non scritta su invito
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Risposta di Savage Vines

Thanks for your feedback we will let our vineyard partners know you have been enjoying the fruits of their labour! Harry in customer service also does a great job.

Valutata 5 stelle su 5

Great products

Great products, chosen with care by the team. Always fast and helpful service.

14 giugno 2023
Non scritta su invito
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Risposta di Savage Vines

Glad you have been having a positive experience with our wine delivery service. If you ever need advice please reach out, we will be more than happy to help. Cheers

Valutata 5 stelle su 5

Bought Savage wines as a gift for my…

Bought Savage wines as a gift for my husband for Christmas. It's the gift that keeps on giving, we thoroughly enjoyed this service for 6 months. Surely you can guess what he's getting this Christmas :)

The team is super quick to respond to inquiries and are super friendly. I'll be back in the winter for my next 6 months!

2 giugno 2023
Non scritta su invito
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Risposta di Savage Vines

Our wine subscription is the gift that keeps on giving! Thanks for the feedback and positive words. If you ever need any recommendations or help, please reach out. We are happy to help. Cheers!

Valutata 5 stelle su 5

Great wines and customer service

Reached out to customer service as I bought the subscription as a gift and wanted it to reach them in time for their birthday and I got a quick response from the team who promptly took care of it! Originally bought a 3-month subscription, but have kept the subscription for months as the wines have been so nice. But still easy to cancel, unlike some other subscription services... Love the little magazine that's included too

18 maggio 2023
Non scritta su invito
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Risposta di Savage Vines

Cheers Nat - glad to hear you've enjoyed the service :)

Valutata 5 stelle su 5

We love Savage Vines!

We are returning customers - previously cancelled our subscription due to 9 months of enforced sobriety and have reinstated upon the arrival of baby and I think that says it all!
But if you wanted a little more info…our subscription has broadened our wine experiences and tastes. We find the brochure the wines come with very helpful and like the ethos of the company.
Had an issue with the same bottle of wine twice and both times replacements sent. Couldn’t fault them. Very happy with products and service. Thanks Savage Vines

27 aprile 2023
Non scritta su invito
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Risposta di Savage Vines

Thanks for your kinds words. I hope the baby is powering along :)

Valutata 5 stelle su 5

Fabulous wines and great customer…

Fabulous wines and great customer service.

27 aprile 2023
Non scritta su invito
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Risposta di Savage Vines

Thanks for your review Ella - a lot of work goes into sourcing wines from small independent vineyards so it is nice to get positive feedback on them. I'll also let Harry know in customer service he is doing a great job. Cheers!

Valutata 5 stelle su 5

Brought Savage Vines as Christmas…

Brought Savage Vines as Christmas present for my Dad, the service, communication from the team and wines have all been superb. Great experience and would strongly recommend.

1 marzo 2023
Non scritta su invito
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Risposta di Savage Vines

Thanks for the review Matt - if you ever need anything else please let us know.

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