I have had three orders stuck on 'processing' for over two months now. I've not received any wine at all. Customers service is non-existent as all methods of communication either go unanswered. Thei... Leggi di più
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Scopri cosa dicono le persone
Still waiting for a delivery of a gift subscription from last Christmas (2024) Unable to contact - Do not use this company.
Similar situation to the other recent reviews. Bit disappointed as I spent over £100 and the wine arrived broken (obviously not the companies fault BUT I've lost that money now). I emailed Savage vine... Leggi di più
Gave a 3 month subscription as a gift to family members and three months later got one back from them. Two very happy separate lots of customers. Communications over email very good (Director even a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Savage Vines is the best wine subscription on the planet. Subscribe or gift a subscription which includes sommelier selected wines from all over the world - sent directly to your door. Discover new wine regions, grape varieties and learn how to pair wine with food with our monthly magazine which comes free with all wine subscription deliveries. Join our wine subscription service and never pay for delivery again as you can add additional wines to upcoming subscription deliveries. We purchase wine directly from the winemakers so you get wines at cellar door prices every month. Subscribers and wine club members also receive a 25% discount on all wines across the site. There are curated Spotify playlists, recipes and much more to discover. If you are looking for a gift then we also have a great range of products from corkscrews, glassware, wine books and mixed cases of wine. There is an option to leave a free gift message with each order so the recipient knows who the wine gift is from. Savage Vines focusses on organic and biodynamic wine as we believe it is better for the environment and consumer. You will find over 250 certified organic and biodynamic wines in our online store including sparkling, white, rose and red wines. Please give our customer service team a call on 0204 501 8436 if you need any assistance or would like to place an order over the phone.
Informazioni di contatto
1 Alvin Street, GL1 3EJ, Gloucester, Regno Unito
- 02045018436
- hello@savagevines.co.uk
- savagevines.co.uk
Non risultano inviti alla recensione recenti
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Excellent
I bought my dad a wine subscription for his 70th Birthday and he LOVED it. Delivered to where he wants it, comes with information about each wine, lovely selections. He's so thrilled in fact that I've done the same again this year to keep it going for him.
I contacted the Team today to renew it and Harry who answered the phone was amazing and sorted everything out for me.
Really well done and thank you!

Risposta di Savage Vines
Concern about Gifted subscriptions
I was given a gift subscription and activated but did not hear anything. Two further prompts and nothing. Too busy to be prompting and almost gave up:forgot but gifter kept asking how the wine was.
When I remembered I sent an eMail asking them to refund the amount to the gifter as it was now months since activation. Sometime later received a email saying wine was to be sent following day. Emailed immediately to say no thanks. Immediate reply to say too late. Wine was ordinary but that’s personal opinion.
Be careful gifting subscriptions as I think my gifter felt a little embarrassed that this was such a no show.
Addendum 17/02/2022: Following this reply below I have not received any contact from Savage wines as stated. I have checked spam etc. Not a great reassurance of reliability.

Risposta di Savage Vines
Absolutely stellar wines delivered each…
Absolutely stellar wines delivered each month without so much as a scratch, amazing customer service, and all at a brilliant price. Highly recommend!

Risposta di Savage Vines
Gift card and wine orders
A gift card was not received but Harry took care of it quickly. Other orders were excellent. The customer services is superb ! Thanks Harry and all for the excellent service Happy New Year !

Risposta di Savage Vines
I recommend Savage Vines to all wine lovers
I recommend Savage Vines to anyone who loves wine! Their wine is excellent and probably the best customer service I have experienced. Savage Vines are much better than the large wine clubs, I am a complete convert.

Risposta di Savage Vines
Superb Wines & Service
I was gifted a 6 month wine subscription and it has been amazing! Each wine has been unique and not like any I’ve tried before.
Customer service is also excellent, I couldn’t recommend more!
I will most definitely be purchasing more wine and maybe another subscription…

Risposta di Savage Vines
Speedy and brilliant!
I was super impressed with the way my order was handled. Warm, helpful and super efficient!

Risposta di Savage Vines
Second hand goods
Purchased an ullo wine filter and carafe as a gift. Item arrived promptly, but display box was dirty and unsealed. The carafe inside the packaging was filthy - caked in dust. This must have been a display item and was not fit to be sold as new. Very disappointed.

Risposta di Savage Vines
Wine gift subscription
For the 3rd year I’m renewing wine gift subscription as a Christmas present for my parents. They really enjoy the variety and quality of the different wines they receive.

Risposta di Savage Vines
Excellent gift wine subscription
We always buy a gift wine subscription for my wine enthusiast parents-in-law for Christmas. They seem to really like the selections and rate it highly.

Risposta di Savage Vines
Great selection and value for money
Really good selection of wines and very fair prices given the quality. Would recommend

Risposta di Savage Vines
BUYER BEWARE!!!
BUYER BEWARE!!!! I bought a 3 month subscription as a gift for a friend. When I purchased it the order clearly said 3 MONTH SUBSCRIPTION. After the 3 months were up they charged me for a 4th month. When I asked why they did not end the order after 3 months I was told I had to go in and cancel the subscription or they would keep charging me every month. This fact is not clearly stated when you make the purchase, it is hidden on another tab of their website.So are you supposed to read every page and tab of their website looking for their policies when you buy OR would it be good business practice to put this fact CLEARLY on the page where you actually choose the product ? The owner Harry Lambourne is obviously hoping you don't cotton on to this fact and he gets a couple of more months of revenue out of you. What an unethical and shady practice. Also my friend said the wines were just mediocre so take my advice and choose a more reputable company to send gifts.Harry should spend more time making his website user friendly rather than finding ways to rip people off. Also the time he spends writing snarky responses to his bad reviews could be used to probably read a book on business ethics. Poor Harry a sad 1 man show.

Risposta di Savage Vines
Brilliant customer service
Savage Vines customer service is brilliant. I ordered a box of wine for my friend in Kent, UK.
Kyle went above and beyond to ensure the box of wine would arrive in time for my friend's birthday. I will be using Savage Vines for all gifts in the future.
Thank you so much! :)
Great service and great wine
Great service and great wine. Bought two subscriptions as presents and very happy all round!

Risposta di Savage Vines
Much appreciated wedding gift
Bought a case as a wedding gift - which went down very well.
Delivery was quick and easy to arrange.
On top of that, customer service very quick and very helpful.

Risposta di Savage Vines
A delightful and prompt service!
A delightful and prompt service!
Delicious Organic Cava.
Very personal service as we even got a call to ensure the address was correct as we are on an island.
Thank you, Ronald

Risposta di Savage Vines
Very disappointing
My wife bought me an annual subscription as a gift which was unfortunately unwanted. Savage wines refused to offer a refund in advance of the subscription being activated. I find this extremely disappointing and no way to treat your customers. Beware before buying anything from here, very unsatisfactory experience.

Risposta di Savage Vines
Great selection of organic wine
Great selection of organic wine. Quick delivery

Risposta di Savage Vines
Excellent range of organic wines
Excellent range of organic wines, looking forward to my next delivery

Risposta di Savage Vines
Great wine, terrible everything else.
I would firstly like to emphasise that the wine I received through the subscription service is first rate. Really excellent, interesting and unusual choices. Unfortunately, the service is dire. Missing orders, missing bottles, very difficult to talk to someone, unanswered emails etc etc. I was prepared to persevere, until they suddenly decided, after several months, that it would henceforth cost £25 to ship two bottles of wine to Northern Ireland. Seemed fairly excessive to me, so unfortunately I had to jump ship.

Risposta di Savage Vines
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