Despite a few issues with the ear buds the customer service from Peter was excellent. Very prompt coming back and sorting any issue firstly giving advice to solve a problem before sending replacement... Leggi di più
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I mistakenly ordered the wrong runbods and wrote to complain (before I knew of my mistake). The agent kindly educated me on the different features of the products and as a good will gesture offered an... Leggi di più
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Bought a pair of Runbuds but they were dropping connection so I emailed customer service. Got a reply in less than half an hour, with things to try. I went through the suggested steps but they still h... Leggi di più
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Excellent clarity easy to use choice of soft rubber ear bud size is a bonus. These buds are unobtrusive even when wearing glasses they don't move or fall out even on cross country trails with my dog.... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
RunBuds make wireless earphones, specifically for running!
Informazioni di contatto
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Regno Unito
- support@runbuds.co.uk
- runbuds.co.uk
4,6
Eccellente
164 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Excellent customer service!
Excellent customer service!! I emailed Abby regarding a problem with my mini earbuds and she has shipped me a replacement straight away! Soo happy with the service absolutely lovely :) x
19 febbraio 2025
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Risposta di Runbuds
Hi Henna,
Thank you for your kind words—we’re thrilled Abby could resolve your issue so quickly and get your replacement sorted! 🎧✨
Delivering excellent service is at the core of what we do, and it’s wonderful to know your experience reflected that.
If you ever need anything in the future, we’re always here to help.
Thanks for trusting RunBuds with your audio needs! 💛
Kind regards,
The RunBuds Team
Great value and a super product
First purchase of the Runbuds Pro and they fit perfectly, work really well and don't move about or react to sweat/rain like my previous headphones did.
They are a little too sensitive to touch but that just takes getting used to.
Battery life is great and they pair very easily. Great set of headphones - considering the alternative competing models on the market are twice the price they are excellent value for money!
17 febbraio 2025
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Risposta di Runbuds
Hi Galit,
Thank you for your fantastic review—we’re thrilled you’re enjoying your RunBuds Pro! It’s great to hear they fit securely, handle sweat and rain effortlessly, and deliver the performance you were looking for.
We appreciate your feedback about the touch sensitivity, too. It’s true that adjusting to the controls can take a little time, but we’re glad it hasn’t held you back from making the most of them.
Your note about battery life, easy pairing, and value for money truly means a lot to us. We aim to provide premium quality without the premium price tag, so this is exactly what we love to hear!
Thanks again for choosing RunBuds. If you ever need support or have questions, we’re here to help. Happy listening!
Kind regards,
The RunBuds Team
Replacement ear buds…
Bought two pairs of Runbud Pro ear buds over a year ago and they have been excellent.
Just lost one of the rubber earbuds so I contacted customer service, they have supplied replacements at a very reasonable price. Really pleased with their friendly service
12 febbraio 2025
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Risposta di Runbuds
Hi Duncan,
Thank you for taking the time to share your experience—we’re delighted your RunBuds Pro have been a reliable companion for over a year!
We’re sorry to hear about the lost earbud, but thrilled our team could provide an affordable replacement swiftly. Friendly, efficient service is our priority, and we’re so glad this came through for you.
It’s wonderful to know you’re still enjoying the product, and we truly appreciate your loyalty. If you ever need anything down the line, we’re here to help.
Thanks again for your trust and support. Happy listening!
Kind regards,
The RunBuds Team
Runbuds…
Sometime ago i Purchased some runbuds mini, which I was very pleased with. They fit well and sounded great plus the battery life was excellent. Recently one of tge earpiece stopped working. I made contact with runbud customer service who were very helpful and happy to replace my buds. Customer service was excellent, they kept me up to date throughout the replacement up until delivery.....very impressed. Great product. Thank you runbud.
10 febbraio 2025
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Risposta di Runbuds
Hi Jason,
Thank you for taking the time to leave such a thoughtful review! We’re chuffed to hear you loved your RunBuds Mini—the fit, sound, and battery life are exactly what we strive for, so this means a lot.
We’re truly sorry one of the earpieces gave you trouble, but we’re glad our team could sort it out swiftly and keep you in the loop every step of the way. Providing top-notch service is just as important to us as delivering great products, so your kind words have made our day!
Thanks again for your patience and trust—we’re here anytime you need us.
Kind regards,
The RunBuds Team
Great products and great service!
Great products, so much so I bought another pair as a spare!
Also very good service when I needed some support! Thank you 😊
10 febbraio 2025
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Risposta di Runbuds
Hi Donna,
Thank you for your fab review and for choosing RunBuds not once, but twice! 🎉 We’re chuffed to hear you’re happy with your earphones and that our team could support you when needed—it’s what we’re here for!
Your loyalty means the world to us, and we’ll always be on hand if you need anything.
Thanks again for spreading the love. Keep doing what you do best, and we’ll keep the sound (and service!) spot-on! 🔉✨
Kind regards,
The RunBuds Team
Amazing customer service and very…
Amazing customer service and very pleased with the buds!
31 gennaio 2025
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Risposta di Runbuds
Dear Debbie,
Thank you so much for taking the time to leave such a wonderful review! 💙
We’re thrilled to hear you’re loving your RunBuds and that our team provided the service you deserved. Your kind words mean the world to us—they fuel our passion for creating great earphones and supporting amazing customers like you!
If you ever need anything at all, don’t hesitate to reach out. We’re always here to help. Wishing you many happy runs (or relaxing moments!) with your buds!
Kind regards,
The RunBuds Team
No sound from one bud
Husband purchased these for my birthday two weeks ago- unfortunately the right ear bud just doesn’t work at all. (Even after charging all night)
Doesn’t connect with the left bud and does not play any sound- not even the voice that says “PowerOn/Off” can be heard
Very disappointing as I always struggle to get buds to fit my ears.
16 gennaio 2025
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Risposta di Runbuds
Dear Cara,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with the right earbud. We’d love to resolve this for you as quickly as possible.
Could we kindly ask you to confirm whether the protective blue sticker on the bottom of the right earphone has been removed? This sticker will interfere with charging and connectivity.
Additionally, when placing the earbud in the charging case, an amber light should appear at the top of the case to indicate charging—please let us know if this is visible.
We’ve checked our records but don’t appear to have received any emails from you yet. To ensure we can assist you promptly, could you please contact us directly at support@runbuds.co.uk? We’ll gladly troubleshoot further or arrange a replacement if needed.
We completely understand how frustrating this must be, especially when finding the right fit is already a challenge. Please rest assured we’re here to help and will make this right for you.
Looking forward to hearing from you.
Kind regards,
The RunBuds Team
Good Earphones But Few Frustrating Issues
I bought the Runbuds Pro recently, and overall, they’ve been a pretty good purchase. The sound quality is great, and the battery life lasts a while, which is perfect for type of runs I do.
That said, they’re super touch-sensitive. It’s way too easy to accidentally pause the music, skip a song, or even turn them off just if I am trying to get them sitting better or my hat touches it. Another downside is that I can’t connect them to my Garmin watch, which hasn’t been a problem with other headphones I’ve used before.
Overall good sound, battery and affordability but the touch sensitivity the Garmin issue is a bit frustrating.
20 gennaio 2025
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Risposta di Runbuds
Hi Joshua,
Thank you for your detailed feedback! We’re glad to hear you’re enjoying the sound quality, battery life, and overall value of your RunBuds Pro.
Regarding the touch sensitivity, we appreciate you bringing this to our attention, and we will consider it as we continue to refine our products.
Regarding the Garmin connectivity, we’re sorry to hear about the issue. The RunBuds Pro are compatible with many devices, but we understand how important seamless connection is, especially for training purposes. Please feel free to reach out to our customer support team at support@runbuds.co.uk, and we’d be happy to assist with troubleshooting or explore potential solutions.
Thank you again for your feedback, and we hope we can resolve these issues for you.
Kind regards,
The RunBuds Team
Fantastic
Fantastic. No issues at all. They have worked perfectly.
12 gennaio 2025
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Risposta di Runbuds
Hi Paul,
Thank you for your fantastic review! We’re thrilled to hear that your RunBuds have worked perfectly and that you’ve had no issues at all.
Your satisfaction means the world to us, and we’re so glad you’re enjoying them. If you ever need assistance or have any questions, feel free to reach out—we’re always here to help!
Thanks again for your support!
Kind regards,
The RunBuds Team
Excellent customer service
Ordered some run buds for my son for Christmas. He had some initial problems with them, however I spoke to Megan in customer services and she quickly resolved the issue and replaced the faulty goods. I can't thank her enough for the quick response and resolve to the issue we had. Excellent service.
8 gennaio 2025
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Risposta di Runbuds
Hi Kathy,
Thank you for your kind words and for sharing your experience!
We’re sorry to hear that your son initially had issues with his RunBuds, but we’re so glad that Megan was able to quickly resolve the problem and arrange a replacement for you.
Providing excellent service is a top priority for us, and it’s wonderful to know Megan’s efforts made a difference. If there’s anything else we can help with, don’t hesitate to reach out.
Thank you for choosing RunBuds, and we hope your son enjoys his earphones!
Kind regards,
The RunBuds Team
Great so far on first use
Purchased a pair of run buds minis and used for the first time today; the sound is great, they seem easy to use so far and they stayed in my ears on my run. Not yet tried in hot weather when it gets sweaty so I can’t comment on that but hoping they’ll stay in! Only thing to point out is I have small ears and I wasn’t able to use the standard ear attachments as they’re way too big, I’ve had to swap for the ones which attach inside your ear - really hoping they’ll stay in on warmer days!
3 gennaio 2025
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Risposta di Runbuds
Hi Sharon,
Thank you for your feedback and for giving the RunBuds Mini a try! We’re glad to hear you’re enjoying the sound quality and fit so far, and we hope they’ll continue to perform well for you, even in warmer weather.
Regarding the ear attachments, only our RunBuds Air model comes with the additional in-ear wear attachments, so it sounds like you might mean the small ear tips inside of the medium ear tips on the RunBuds Mini. Please note that the Mini earphones don’t have a removable ear hook like the Pro or Air models.
If you have any concerns or need assistance finding the best fit, don’t hesitate to reach out to us at support@runbuds.co.uk. We’d be happy to help ensure they work perfectly for you.
Thank you for choosing RunBuds, and we wish you many enjoyable runs ahead!
Kind regards,
The RunBuds Team
Excellent Service
Had them for Christmas and struggled to get them charged. E mailed their customer service and Sam responded the next day and the issue was due to me leaving the protective stickers on the charging points. Excellent service and fantastic sounds now. Would recommend. .
1 gennaio 2025
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Risposta di Runbuds
Hi K Miller,
Thank you for your lovely review! We’re so glad to hear that Sam was able to quickly assist you with the charging issue and that everything is now working perfectly. It’s a common mistake with the protective stickers, but we’re thrilled that you’re now enjoying the fantastic sound quality of your RunBuds.
Your recommendation means the world to us, and we’re here if you ever need further assistance in the future. Thank you again for your support, and happy listening!
Kind regards,
The RunBuds Team
Very poor in UK climate.
Rub Buds Pro are great if you train in dry conditions and don't sweat. They quickly become pretty unfunctional when you add any form of moisture to the mix due to the 'touch' only feature (no buttons). If you touch them with any amount of moisture on your finger they either wont work, or the touch pad will get 'stuck' and drive the volume to miniumum. This is met with a continuous voice of 'volume minimum' that you can't stop or even turn off the headphones. Really frustrating as a headphones sold as a runners product.
2 gennaio 2025
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Risposta di Runbuds
Hi David,
Thank you for taking the time to share your experience with the RunBuds Pro. We’re sorry to hear that the touch controls didn’t perform as expected during your training sessions, especially in moist conditions.
Your feedback is invaluable to us, and we understand how frustrating this must be. We are continually looking for ways to improve our products, and your input will help us continue to get better.
In the meantime, we’d like to help resolve this issue for you. Please contact us at support@runbuds.co.uk, and we’d be happy to assist further, whether that’s troubleshooting or arranging a replacement for you.
Thank you again for bringing this to our attention, and we truly appreciate your patience as we work to improve.
Kind regards,
The RunBuds Team
Brilliant service
Brilliant service, when I had an issue with my run buds not connecting to my phone they got it sorted straight away for me A* customer service
31 dicembre 2024
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Risposta di Runbuds
Hi Negy,
Thank you for your amazing review! We’re so glad we could assist you in resolving the connection issue with your RunBuds. It’s always our goal to provide quick and effective support, and it’s great to know we hit the mark for you.
If you ever have any other questions or need help in the future, don’t hesitate to reach out—we’re always here for you.
Thanks again for your kind words and support!
Kind regards,
The RunBuds Team
Excellent product and service.
Excellent product and service.
Ordered a set of RunBuds Pro for my partner who is training for a marathon and they are excellent. Good sound quality, easy to use and very comfortable. We did require a new charging box but on contacting RunBuds I got a reply within hours, it was dispatched the next day and arrived 2 days later. Extremely good customer service when required - thank you very much!
16 dicembre 2024
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Risposta di Runbuds
Hi Dave,
Thank you for your fantastic review! We’re delighted to hear that the RunBuds Pro have been a great fit for your partner’s marathon training, with good sound quality, ease of use, and comfort.
We’re also pleased to know that our customer service team could assist you quickly and efficiently with the charging box replacement. Your satisfaction is our top priority, and it’s wonderful to hear we could meet your expectations.
Thank you again for your kind words and support. If there’s ever anything else we can do for you, don’t hesitate to reach out!
Kind regards,
The RunBuds Team
Excellent quality earphones at a very…
Excellent quality earphones at a very reasonable price. I have little ears and other brands just fall out when I’m running or doing gym work. These fit perfectly and the sound quality is good too. Quick dispatch time and excellent customer service. Will definitely order again.
19 dicembre 2024
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Risposta di Runbuds
Hi Lucy,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your RunBuds and that they fit perfectly for your needs, especially during runs and gym workouts.
It’s fantastic to know that the sound quality, quick dispatch, and customer service met your expectations. We truly appreciate your kind words and your support.
We look forward to serving you again in the future. If you ever have any questions or need assistance, don’t hesitate to reach out to us.
Thanks again for choosing RunBuds!
Kind regards,
The RunBuds Team
I had a pair of the old run buds and…
I had a pair of the old run buds and they were awsome, well worth the money. They lasted me a couple of years and marathons, but when they stopped working I decided to buy a new pair of the run buds pro, they however are not very good, they don’t fit as well, even walking around the house they slip out of your ear and the sound decreases terribly, the case is also not made as well and rattles around when you’re running with them.
Quite dissatisfied after having such a good experience with the original set.
10 settembre 2024
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Risposta di Runbuds
Hi Shane,
Thank you for sharing your experience with both the original RunBuds and the new RunBuds Pro. We're sorry to hear that the updated model hasn’t met your expectations, especially after having such a positive experience with the original RunBuds.
We’d like to assure you that the latest RunBuds Pro earphones feature upgraded drivers and a new Bluetooth chipset to deliver improved sound quality. Additionally, the fit and case design are consistent with the previous model. However, we understand that everyone’s experience can vary, and we want to make this right for you.
Please contact us via email at support@runbuds.co.uk, and we’d be happy to arrange a replacement for you. Your feedback is incredibly valuable to us as we strive to provide the best experience for our customers.
Thank you again for bringing this to our attention, and we look forward to resolving this for you.
Kind regards,
The RunBuds Team
Great headphones, great company
Firstly, great headphones. Sound quality is good, they fit comfortably and the batteries last forever!!!
Customer service wins though, I left the charge box on a flight and had a replacement for way less than I expected delivered within a few days.
So refreshing to deal with a company run by humans who obviously care and have some common sense!!
Technically great headphones, I wear them for listening to music and podcasts while running mostly, but also they enable a decent phone call which is rare for bud headphones! I don’t have to shout and people can hear me just talking at a normal level!
1 settembre 2024
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Risposta di Runbuds
Good Afternoon!
Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying your RunBuds, especially their sound quality, comfort, and long battery life. It’s fantastic that they’re enhancing your runs and even making phone calls a breeze!
We’re also delighted that our customer service team could help you quickly and efficiently when you needed a replacement charging case. Providing a human touch and practical solutions is something we strive for, so your kind words mean a lot to us.
If you ever have any questions or need further assistance, don’t hesitate to reach out. Thanks again for choosing RunBuds and for sharing your positive experience!
Happy running,
The RunBuds Team
These are fantastic
These are fantastic! I use mine most days and two years on they are still good as new!
12 settembre 2024
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Risposta di Runbuds
Dear Natalie,
Thank you for your fantastic review! We’re thrilled to hear that you’ve been enjoying your RunBuds for two years and that they’re still performing like new. Your satisfaction means the world to us!
If you ever have any questions or need assistance, please don’t hesitate to reach out. Thank you for being a loyal customer, and happy listening!
Kind regards,
The RunBuds Team
Excellent customer service 10/10 and follow up
I bought a pair of runbuds in April this year and one of the ear phones didnt work up till then gad no issues what so Everard using them 3/4 times a week, so I contacted Runbuds and immediately I was contacted by a very polite and professional customer service member called Kelly,
She suggested ideas which I could try to rectify the problem
I did what she had asked then I went for a run and tried them out. Unfortunately, not kelly's fault it helped a little but they still were not working as they should
Kelly emailed me asked to confirm my address and sent me another replacement pair through the post,
So within a few days my issue was resolved, she said they were under warrantee and I was entitled to have a replacement
I confirmed my address abd new pair was sent .......
What more can I say, but Kelly was,also so very dedicated I thought on.personal level as Kelly was sorting this issue out in the evening time which was cery convient for me being at work in the day
So I would recommend these run buds to anyone who wants to play music whist running you xan answer your phone , tap to forward or go back on tracks turn up or down music, they are waterproof
You don't need to worry if they become faulty as the customer service you will receive will ve excellent 👍
It's my first experience with wireless headphones as I'm old fashioned and always used a wire, i was dubious about using them but I must admit I'm converted they are easy to use and user friendly last thing you need to do on a long hard run is faff about with your ear phones, if I can operate them anyone can, the charge lasts ages and they look good too,not to mention the great price,you can spin the wheel on your first purchase to get a discount which is fun. what more do yoi want
So thank you runbuds all the team especially Kelly keep up the good work
Dale 9/9/24
I'd like to do an update reveuw of runbuds, along with excellent customer services I'd like to add some more comnents but this time about the runbuds themselves :
Ive now been using this product since last April of this year 4 times a week, in rain shine and everything else in-between, they never fail to impress, the sound quality is second to none, very easy to operate, I found reading instructions personally more complicated that the actual use you just put them in your ears and you you can soon work it out , just a tap on right ear is forward track and tap hole on left is back and so on,
They light up so there's a bit more safely when running in the dark, they are not to bulky and easy to set up,
I'm always careful in deciding which products to buy and I feel I've made right choice and I've never been disappointed, I would strongly recommend these fantastic runbuds to anyone considering buying earphones who love their music and just want to go out have a run not faff about with earphones, nice easy fit in the ear as they come with different sized ear peices,and if you have any issues they have an excellent customer services team I’ve first hand experience of this and you'll have a no issues at all , Kelly is on hand to answer and questions queries or issues you may have
So thank you runbuds and a big thank you to kelly on the team again keep up good work
Dale 24/09/24
9 settembre 2024
Non scritta su invito
Risposta di Runbuds
Dear Dale,
Thank you so much for your incredibly detailed and positive review! We’re thrilled to hear that you’ve had such a fantastic experience with both our RunBuds and our customer service, particularly with Kelly.
It’s wonderful to know that you’ve found the earbuds easy to use, comfortable, and reliable during your runs, regardless of the weather. We designed them to enhance your running experience, so it's great to hear that they’ve exceeded your expectations in sound quality and functionality.
We also appreciate your acknowledgment of our customer service team. Kelly is indeed dedicated to providing exceptional support, and it’s heartening to know that her efforts made a difference for you.
Your recommendation means a lot to us, and we’re delighted to have converted you to wireless headphones! If you ever have any further questions or need assistance, don’t hesitate to reach out.
Thank you for being a valued part of the RunBuds community, and we look forward to serving you again in the future!
Kind regards,
The RunBuds Team
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