Despite a few issues with the ear buds the customer service from Peter was excellent. Very prompt coming back and sorting any issue firstly giving advice to solve a problem before sending replacement... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I mistakenly ordered the wrong runbods and wrote to complain (before I knew of my mistake). The agent kindly educated me on the different features of the products and as a good will gesture offered an... Leggi di più
L'azienda ha risposto
Bought a pair of Runbuds but they were dropping connection so I emailed customer service. Got a reply in less than half an hour, with things to try. I went through the suggested steps but they still h... Leggi di più
L'azienda ha risposto
Excellent clarity easy to use choice of soft rubber ear bud size is a bonus. These buds are unobtrusive even when wearing glasses they don't move or fall out even on cross country trails with my dog.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
RunBuds make wireless earphones, specifically for running!
Informazioni di contatto
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Regno Unito
- support@runbuds.co.uk
- runbuds.co.uk
4,6
Eccellente
164 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I love them
I love them! Small-eared friends!
I love my little run buds. As someone with tiny ears I was anxious about spending money on something I couldn't potentially return.
These little things pack a punch and fit perfectly! I've trained twice in them and it's so nice to not have to keep pushing them in my ears to get a decent sound.
13 agosto 2025
Non scritta su invito
Risposta di Runbuds
Hi Mosh,
We're so thrilled to hear you're loving your RunBuds! We know the struggle of finding earphones that fit smaller ears can be real, so your review is sure to put a smile on the faces of our whole team, and we're certain it will reassure other small-eared fans, too!
It's brilliant that the fit is so secure and the sound is so punchy, even during your toughest training sessions. No more constant adjusting is exactly what we designed them for.
Thank you for taking a chance on us and for sharing your fantastic experience. We're just glad we could deliver.
Kind regards,
The RunBuds Team
Best I’ve ever purchased.
These are the best ear buds I’ve ever purchased. I’ve gone through a few different brands and there has always been some sort of fault, from falling out my ears, not charging, low battery life etc.
Not only are Runbuds very reasonably priced, they tick all the boxes and are very comfortable.
24 luglio 2025
Non scritta su invito
Risposta di Runbuds
Hi Simone,
Thank you for such a fantastic review. To be called "the best you've ever purchased" after trying other brands is the highest compliment we could receive.
We know how frustrating it can be when earbuds fall short on fit, charging, or battery life, so we're absolutely delighted that your RunBuds have proven to be a reliable and comfortable solution. It’s exactly what our team works so hard to achieve.
Hearing that we tick all the boxes for you, especially while staying reasonably priced, means the world to us. We're just glad to have delivered an experience that justifies your choice.
Thanks for putting your trust in us. We're here if you ever need anything.
Kind regards,
The RunBuds Team
Great customer service
Great customer service, and fast delivery! I would highly recommend this company.
I've always had issues getting earphones that fit as my ears are so small they fall out. The first set I ordered didn't fit so they recommended I try the runbud minis which were actually £10 cheaper. They were sent out to me straight away and they are a perfect fit and great sound quality. Thank you for sorting the issue out so efficiently.
14 luglio 2025
Non scritta su invito
Risposta di Runbuds
Hi Kate,
Thank you for such a thoughtful review, we’re truly touched you’d recommend us so highly! 🌟
Finding earphones that stay put with smaller ears can be a real challenge (we hear you!), so we’re thrilled our team could guide you to the RunBuds Minis. Knowing they fit perfectly and deliver the sound quality you hoped for is exactly why we do what we do.
Fast delivery and fuss-free solutions are non-negotiables for us, so your shout-out means the world. If you ever need anything down the line, we’re right here.
Thanks for trusting us to get it right. Happy listening!
Kind regards,
The RunBuds Team
Runbuds…the headphones of dreams!
This is my second pair of Runbuds having my 1st pair for 2 years and then loosing them, I didn’t hesitate to buy again. These never lose their performance and battery life.
Amazing fit for serious runners.
Customer service is also second to none, they can’t be any more responsive or helpful.
Honestly don’t think for the price there is a better set of running headphones on the market…You won’t be disappointed!
24 giugno 2025
Non scritta su invito
Risposta di Runbuds
Hi Martin,
Wow—thank you for calling RunBuds your "headphones of dreams"! We're genuinely blown away by your loyalty and trust. 🏆
Knowing your first pair delivered two solid years of performance (and that you chose us again without hesitation) means everything. Exactly what we pour our hearts into perfecting.
And we’re truly honoured you’d rank our service as "second to none." Your feedback fuels our team to keep setting that standard every day.
For the price, we aim to be unbeatable—so your seal of approval is the ultimate win. Keep conquering those miles, and know we’re always here if you need us.
Thanks for making our day, Martin. You’re why we do this!
Happy running,
The RunBuds Team
I’ve had better quality Bluetooth from…
I’ve had better quality Bluetooth from items I received in a Christmas cracker
19 giugno 2025
Non scritta su invito
Risposta di Runbuds
Hi Ryan,
We’re genuinely sorry to hear that your experience with our earphones fell so far short of expectations, especially regarding the quality. That’s absolutely not the standard we aim for, and we take feedback like this very seriously.
One thing we’ve found makes a huge difference to overall sound quality, especially bass performance, is ensuring a proper in-ear seal with the correct ear tip size. Without a good seal, the sound can feel flat or tinny, no matter the technology behind it. If you haven’t already, it is worth trying the alternate ear tip sizes included in the packaging.
That said, we’d really like the opportunity to make this right. Please reach out to us at support@runbuds.co.uk so we can:
1. Understand exactly what went wrong,
2. Arrange a full refund or replacement for you right away, and
3. Do our best to turn this experience around.
We haven’t received any emails from you yet, so we’d truly value the chance to help.
Thanks again for your feedback, we’re here and ready to help.
Kind regards,
The RunBuds Team
I ordered a pair of RunBuds
I ordered a pair of RunBuds, but unfortunately, they didn’t quite work for me — possibly because I chose the wrong model. I think I got the bass-heavy version that's more suited for running and workouts, and I found them a bit uncomfortable to use indoors.
However, what truly impressed me was the outstanding customer service. I reached out to let them know the earbuds weren’t a good fit for me, and they immediately offered a free return, sent me a prepaid label, and — to my surprise — refunded me as soon as I shipped the RunBuds back, even before they had arrived at their warehouse.
The honesty and integrity of this team are absolutely remarkable. I genuinely appreciate how smooth and respectful the whole process was. I might try a different RunBuds model in the future. Thank you!
17 giugno 2025
Non scritta su invito
Risposta di Runbuds
Hi Valentina,
Thank you for taking the time to share such detailed feedback—we’re truly touched by your kindness and understanding! 🙏
While we’re sorry the bass-heavy RunBuds Pro didn’t quite suit your indoor listening needs, we’re absolutely delighted our team could make the return process smooth and respectful. Sending a prepaid label and processing your refund straight away when you posted them back is simply our standard practice—you deserved nothing less for giving us a try.
Your words about our honesty and integrity mean the world to us. That’s the foundation we’re built on, and we’ll always prioritise treating customers right, whether things work out or not.
If you ever fancy testing a different model (our RunBuds Air/Mini have a more neutral sound profile and slimmer fit for all-day comfort), just drop us a line at support@runbuds.co.uk. We’d love to help you find your perfect match—no pressure, just friendly advice!
Thanks again for your fairness and trust. People like you make our job worthwhile.
Kind regards,
The RunBuds Team
If you're a Garmin watch user
If you're a Garmin watch user and are looking for a decent pair of headphones that doesn't break the bank and actually works without constantly cutting out then stop looking! Headphones work great decent sound quality and fast delivery.
2 giugno 2025
Non scritta su invito
Risposta di Runbuds
Hi Lee,
Thank you for your brilliant review—we’re thrilled to hear your RunBuds Pro are working perfectly with your Garmin watch! 🎧⌚
You’ve hit the nail on the head: we specifically engineered these earphones to pair seamlessly with Garmin devices (no cutting out, no fuss!), while keeping them affordable and delivering great sound. It’s fantastic knowing they’ve met your needs spot-on.
Enjoy every run, workout, or commute with confidence—we’re chuffed to be your go-to audio gear!
If you ever need anything down the line, just give us a shout.
Thanks for trusting RunBuds!
Kind regards,
The RunBuds Team
Super quick free delivery
Super quick free delivery, great sound quality for a mid-range product. Feel light on the ears. One charge lasts ages too with daily use.
16 giugno 2025
Non scritta su invito
Risposta di Runbuds
Hi JW,
Thank you for your brilliant review—we’re delighted to hear you’re enjoying your RunBuds! 🎧
We work hard to balance premium quality with great value, so your feedback means a lot! And we're glad to hear you're happy with our fast and free delivery from our warehouse in Northampton.
Thanks for choosing RunBuds. If you ever need anything, just reach out—we’re here to help!
Kind regards,
The RunBuds Team
Runbuds…
These are really good quality and come with a couple of extra end pieces as well
They sound great for dance music with heavy bass sounds 😁👍
14 giugno 2025
Non scritta su invito
Risposta di Runbuds
Hi Simon,
Thanks for the awesome feedback—we’re thrilled these hit the sweet spot for your dance sessions! 🎶✨
The extra ear tips are there to dial in that perfect fit (comfort is key!), and it’s brilliant knowing the bass brings your tracks to life just how we intended. We prioritise deep, punchy low-ends for exactly those high-energy moments.
So glad they’re delivering the sound and quality you hoped for.
Keep those beats pumping, and if you ever need anything, we’ve got your back!
Kind regards,
The RunBuds Team
Excellent clarity easy to use choice of…
Excellent clarity easy to use choice of soft rubber ear bud size is a bonus. These buds are unobtrusive even when wearing glasses they don't move or fall out even on cross country trails with my dog. Being waterproof means I'm not bothered about the weather. The case acts as a charging dock and the battery lasts for ages I'm well pleased. Note though. These block out nearly all surround sounds which for me is great but some road races are clamping down in favour of the more expensive bone conductor type
1 febbraio 2025
Non scritta su invito
Risposta di Runbuds
Hi David,
Thank you for such a detailed and thoughtful review—we’re absolutely delighted to hear how well your RunBuds are performing! 🎧
It’s brilliant that you’re enjoying the clarity, secure fit (even with glasses!), and the waterproof reliability on cross-country trails with your pup. The long battery life and hassle-free charging case are the icing on the cake—exactly what we aim for!
We appreciate your note about sound isolation too. You’re spot-on: our buds prioritise immersive audio and stay-put security, which is perfect for trails and foul weather. For road races requiring situational awareness, we recommend lowering the volume or adjusting the ear seal slightly.
Thanks for championing RunBuds and sharing such balanced feedback.
Kind regards,
The RunBuds Team
Love love love these run buds
Love love love these run buds. Easy to connect, easy to pause and start again and they don’t fall out when running as they have the loop around. These are well worth the money in comparison to more expensive others which are on the market.
21 maggio 2025
Non scritta su invito
Risposta di Runbuds
Hi Nina,
Wow—thank you for the triple love! ❤️❤️❤️ We’re absolutely thrilled your RunBuds are hitting all the right notes: easy connectivity, intuitive controls, and that secure ear-loop fit (no slips, no stress!).
Knowing they’ve outperformed pricier alternatives for you is the ultimate win—we’re passionate about delivering premium quality without the premium price tag.
Thanks for making our day with your brilliant feedback. Keep enjoying every run, and know we’re here if you ever need us!
Kind regards,
The RunBuds Team
RunBuds™ Pro Earphones
RunBuds™ Pro Earphones - this is the second pair of RunBuds™ i've purchased (previous were still good but wanted something with more Bass), been wearing them since Feb 25 and have to say, the Pro Earphones are a higher level and perfect for my running. I run three times per week and the battery seems to last forever - I rarely charge them, maybe every 2-3weeks. Very comfortable, great sound and highly recommend !
21 maggio 2025
Non scritta su invito
Risposta di Runbuds
Hi Ricky,
Thank you for your brilliant review and for choosing RunBuds again—we’re thrilled you upgraded to the Pros and they’ve hit the mark perfectly! 🎧
It’s fantastic to hear the extra bass, comfort, and battery life are making your runs even better (3 times a week is proper dedication!). We designed the Pros for endurance, and it’s great to see them delivering for your runs 👟
We’re chuffed you’d highly recommend them, and we’ll keep striving to make sure your runs stay powered by perfect sound. If you ever need anything, just shout!
Kind regards,
The RunBuds Team
Brilliant quality and sounds
Brilliant quality and sounds. Been using for 3+years, wouldn’t consider changing, they do all it says on the can.
21 maggio 2025
Non scritta su invito
Risposta di Runbuds
Hi P Randall,
Thank you for your brilliant review—we’re delighted to hear your RunBuds have been a faithful companion for over 3 years! 🙌
Knowing they’ve delivered on quality, sound, and reliability all this time means the world to us. That’s the standard we strive for with every pair.
Loyalty like yours is the highest compliment we could receive. We’re chuffed to know you’re still loving them and wouldn’t consider switching—that’s properly made our day!
Cheers for being part of the RunBuds family. Here’s to many more years of great sound! 🎧
Kind regards,
The RunBuds Team
Having been a loyal customer through…
Having been a loyal customer through numerous purchases, I can confidently say these products never disappoint. However, it's their unbelievably outstanding customer service that makes this company truly exceptional and keeps me coming back!
21 maggio 2025
Non scritta su invito
Risposta di Runbuds
Hi Brian,
Thank you for this incredibly heartfelt review—we’re truly honoured to have you as a long-standing member of the RunBuds community! 🌟
Knowing that our products have consistently met your expectations through multiple purchases is wonderful, but hearing that our customer service is what makes your experience exceptional means even more. We pour our hearts into supporting our customers, and feedback like yours is the ultimate reward.
Loyalty like yours inspires us every day to keep raising the bar. Whenever you need us, we’ll be here—ready to deliver the same outstanding care you’ve come to expect.
Thank you for trusting us, championing us, and being part of our story. We’re genuinely grateful.
Kind regards,
The RunBuds Team
Great customer service
Great customer service, super quick response time and friendly people (Marie!). I wouldn't hesitate to buy form Runbuds again.
23 aprile 2025
Non scritta su invito
Risposta di Runbuds
Hi Tanya,
Thank you for your wonderful review! We’re delighted to hear Marie provided you with such friendly, efficient service ⭐
Quick responses and genuine care are at the heart of what we do, so it’s brilliant to know this shone through. Your loyalty and willingness to choose RunBuds again mean the world to us.
Whenever you’re ready for your next pair (or anything else!), we’ll be here. Thanks for being part of our community!
Kind regards,
The RunBuds Team
Excellent customer service
I had great customer service from Mel. She was friendly, attentive, quick to respond and able to deal with my request perfectly. A great company to deal with and these earphones are the best by a long way in a very competitive market.
7 aprile 2025
Non scritta su invito
Risposta di Runbuds
Hi Adam,
Thank you for taking the time to leave such a glowing review! We’re delighted to hear Mel provided you with friendly, attentive service and resolved your request so efficiently—it’s exactly the standard we aim for.
It’s also brilliant to know you’re loving your RunBuds and feel they stand out in a competitive market. We work hard to blend quality with top-notch support, so your endorsement means the world to us.
If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing RunBuds—we’re thrilled to have you as part of our community.
Kind regards,
The RunBuds Team
I had a great experience from Grace
A 5 star experience. I had a great experience. I first bought the normal run buds, then just by answering an email from them I mentioned something not too happy with, which resulted in an amazing response wherein it was swapped for the mini version more suitable for me. This process was quick and easy, then I queried how to increase the bass and was advised what to do.
Grace has provided me with best in class service by going the extra mile to make a customer happy.
Well done Grace and thankyou so much.
23 marzo 2025
Non scritta su invito
Risposta di Runbuds
Hi Esther,
Thank you for sharing your 5-star experience—we’re overjoyed to hear how Grace and the team turned your initial feedback into a solution that worked perfectly for you!
Upgrading your RunBuds to the Mini version and guiding you on adjusting the bass is exactly the kind of thoughtful, personalised support we strive for.
Your trust in RunBuds, from your first purchase to this resolution, is what motivates us every day. If you ever need anything in the future, we’re here.
Thanks for letting us be part of your journey. Happy listening! 🎧✨
Kind regards,
The RunBuds Team
Great customer care
Good price and a great product but what I am more impressed with is the customer service. We did not follow instructions and thought the product was faulty so I contacted the company and was delighted to be talked through what needed to be done. It was an error on our part and the service was patient, accurate and kind.
25 marzo 2025
Non scritta su invito
Risposta di Runbuds
Hi Peter,
Thank you for your thoughtful review—we’re thrilled you’re enjoying the product and found it to be a great value!
What truly stands out to us is your kind words about our customer care. We’re all human, and we’re just glad our team could guide you through the setup with patience and clarity. Helping customers, no matter the situation, is what we love to do!
Your feedback means the world to us. If you ever need assistance again, don’t hesitate to reach out. We’re here to help, always.
Thanks for choosing RunBuds, and happy listening! 🎧
Kind regards,
The RunBuds Team
Got there eventually
When I finally read through the instructions and information, it was a relatively easy process to get the Runbuds paired and working. Once up and running (forgive the pun!) the quality was exceptional and it is a real pleasure to use the Runbuds. - Only problem is deciding whether to listen to music or my running partners 🤔- have to go running with more boring people 🤣
3 marzo 2025
Non scritta su invito
Risposta di Runbuds
Hi Daniel,
Thank you for your review—and for sticking with us through the setup process! We’re thrilled you’re now enjoying the exceptional quality of your RunBuds (pun fully appreciated, by the way 😉).
Your “problem” of choosing between music and running partners gave us a good laugh! How about a playlist that mixes both? (Though we can’t promise your friends will appreciate being outshined by our sound quality… 🎶😄)
If you ever need tips, tricks, or just want to share your next running dilemma, we’re here. Thanks for making our day with your humor and feedback!
Kind regards,
The RunBuds Team
Great customer service
Had my run bud minis for over a year and they have been excellent. I rent contacted them as I had lost my charging cable and got an immediate and helpful response that meant I didn’t need to buy a replacement. Great customer service and a great product
4 marzo 2025
Non scritta su invito
Risposta di Runbuds
Hi John,
Thank you for taking the time to share your positive experience! We’re delighted to hear your RunBuds Minis have been a reliable companion for over a year—that’s exactly the durability we aim for.
It’s fantastic our team could assist quickly with your charging cable and save you the hassle of a replacement. Providing helpful, efficient service is always our priority, and we’re thrilled this made a difference for you.
Thanks for trusting RunBuds, and for highlighting both our product and support. If you ever need anything in the future, we’re here for you.
Happy listening! 🎧
Kind regards,
The RunBuds Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.