Despite a few issues with the ear buds the customer service from Peter was excellent. Very prompt coming back and sorting any issue firstly giving advice to solve a problem before sending replacement... Leggi di più
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I mistakenly ordered the wrong runbods and wrote to complain (before I knew of my mistake). The agent kindly educated me on the different features of the products and as a good will gesture offered an... Leggi di più
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Bought a pair of Runbuds but they were dropping connection so I emailed customer service. Got a reply in less than half an hour, with things to try. I went through the suggested steps but they still h... Leggi di più
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Excellent clarity easy to use choice of soft rubber ear bud size is a bonus. These buds are unobtrusive even when wearing glasses they don't move or fall out even on cross country trails with my dog.... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
RunBuds make wireless earphones, specifically for running!
Informazioni di contatto
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Regno Unito
- support@runbuds.co.uk
- runbuds.co.uk
4,6
Eccellente
164 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Good support
Great assistance from Kelly when I could not get my buds to sync.
9 settembre 2024
Non scritta su invito
Risposta di Runbuds
Dear Andrew,
Thank you for your kind review! We’re glad to hear that Kelly was able to assist you with syncing your RunBuds. Providing excellent support is a priority for us, and it’s wonderful to know that you had a positive experience.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re always here to help!
Thanks for choosing RunBuds!
Kind regards,
The RunBuds Team
I really like my earbuds pro for…
I really like my earbuds pro for running. I lost the over ear piece for one of the earbuds and the customer service person responded to me really quickly with how I could get a replacement
4 settembre 2024
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Risposta di Runbuds
Dear Liv,
Thank you for your great review! We’re delighted to hear that you enjoy your RunBuds Pro for running. It's fantastic to know that our customer service team was able to assist you quickly with your request for a replacement over-ear piece.
Your satisfaction is important to us, and we’re always here to help ensure you have the best experience with our products. If you need any further assistance or have more feedback to share, please don’t hesitate to reach out.
Happy running, and thank you for choosing RunBuds!
Kind regards,
The RunBuds Team
Great product, great customer service.
I love my run buds - I’ve always struggled with in-ear headphones in the past but the hook over the ear gives me the confidence to run in these and they really work well.
Sadly I broke my charging case and customer service was brilliant, so I’m now waiting for a replacement in the post at a very reasonable price.
5 agosto 2024
Non scritta su invito
Risposta di Runbuds
Dear Cathy,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your RunBuds and that the over-ear hooks provide you with the confidence you need while running. It's great to know they’ve worked well for you!
We’re also glad that our customer service team could assist you promptly with your charging case issue. Your satisfaction is our priority, and we always strive to provide reliable support for our customers.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you for choosing RunBuds, and happy running!
Kind regards,
The RunBuds Team
Turn off all the time
Really wanted to like these but they are so unreliable, they turn off for no reason even when charged. Rubbish.
3 agosto 2024
Non scritta su invito
Risposta di Runbuds
Dear Charlotte,
Thank you for your feedback. I'm sorry to hear that you’re having trouble with your RunBuds. We want you to have the best experience possible with our products, and it sounds like you might be encountering a charging issue.
Could you please check if the charging case has been properly charged via USB-C? Sometimes, if the case runs out of charge, it can lead to the earbuds turning off unexpectedly.
If you’d like, please reach out to us at support@runbuds.co.uk. We’d love to help troubleshoot the issue with you, and if needed, we can assist you with a replacement. Your satisfaction is important to us, and we’re here to ensure you have a reliable product.
Thank you for your understanding, and we look forward to hearing from you!
Kind regards,
The RunBuds Team
Not the best experience!!
So disappointed, just received my order 2114933, I ordered run bud airs, website states ipx7 after trying one earphone I noticed the box states ipx6. You cannot advertise one thing and send another. I’m guessing I will struggle to get my money back because the box is open and blue tag taken out of one ear, although that shouldn’t matter as they’ve been mis-sold!!
**Update customer service have responded but have completely ignored the fact they have sent me ipx6 instead of ipx7!!
I feel that this was totally misleading and I am entitled to a full refund under the Consumer Protection from Unfair Trading Regulations 2008.
**Further update, customer service have now sent a prepaid label and will process a refund.
**refund received, I see they’ve now updated the website to reflect they are actually ipx6. Megan from customer service was very helpful and sorted the problem out. Thank you very much Megan.
2 agosto 2024
Non scritta su invito
Risposta di Runbuds
Dear Samantha,
Thank you for sharing your feedback, and I’m truly sorry to hear about the confusion regarding your RunBuds Air order. We understand how disappointing it can be when expectations are not met, especially concerning product specifications.
I’m glad we could assist you by offering a hassle-free refund and appreciate your acknowledgment of Megan's help during this process. Your experience and concerns are important to us, and we’re continually working to improve our communication and product information.
If you feel your experience has improved and would consider updating your review to reflect the resolution and support you received, we would be extremely grateful. Your updated feedback would not only help us but also guide other customers in making informed decisions.
Thank you again for your understanding, and if you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Kind regards,
The RunBuds Team
Reliable, long lasting battery, great sound, easy to use
I've had my run buds for perhaps a year now and think they're fantastic. They're very easy to use and robust,
I've used them in all kinds of weather and workouts. The sound is great and the Bluetooth connectivity is really reliable.
The time they last is perfect, I'm training for a marathon and they last the length of my long runs (my bone conducting headphones run out before some runs end). For what I paid I think these are a great investment and if I lose or eventually break them I wouldn't bother looking for alternatives, it'll just be these again.
2 agosto 2024
Non scritta su invito
Risposta di Runbuds
Dear Eleanor,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been enjoying your RunBuds for a year and that they have met your expectations for sound quality, battery life, and ease of use.
It’s fantastic to know that they’ve stood up to various weather conditions and workouts while providing reliable Bluetooth connectivity. We designed them with durability and performance in mind, so it’s great to hear they’re supporting you through your marathon training.
We truly appreciate your confidence in our product and your willingness to choose RunBuds again in the future. Thank you for considering us a valuable investment in your running routine!
If you ever have any questions or need assistance, please don’t hesitate to reach out. Wishing you all the best in your training and upcoming marathon!
Kind regards,
The RunBuds Team
10/10 recommend
10/10 recommend.
Love my headphones - always struggled with earphones staying in my ears (even with much more expensive brands just not staying in for me) first ones I’ve found that fit perfectly with great sound quality!
Had an issue with the right headphone and the customer service I received was exceptional - sorted so quickly - probably the best customer service experience I’ve had.
Thanks so much! Definitely recommend and will definitely order again!
25 luglio 2024
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Risposta di Runbuds
Dear Charlotte,
Thank you so much for your fantastic review! We’re overjoyed to hear that you’re loving your RunBuds and that they fit perfectly while delivering great sound quality. It’s especially rewarding to know that, after trying other brands, our headphones were the ones that worked best for you.
We’re also thrilled that you had such a positive experience with our customer service team. Your satisfaction is our top priority, and it’s wonderful to hear that we could resolve the issue with your right headphone quickly and effectively.
Thank you for recommending us and sharing your experience. We look forward to having you as a customer again in the future!
Kind regards,
The RunBuds Team
Excellent company & products
Wanted some earbuds that could make phone calls hands free and also hook over the ear. Sent off various questions to Runbuds and the response each time was exceptional. Very fast to reply, nothing was too much bother and answered all my questions fully.
Now used their product and the earbuds with hooks are so comfortable to wear & sound quality is excellent.
I highly recommend this company and their products.
10 luglio 2024
Non scritta su invito
Risposta di Runbuds
Dear Mark,
Thank you so much for your glowing review! We’re thrilled to hear that your experience with RunBuds has been positive from start to finish.
Providing prompt and thorough responses to our customers' questions is something we pride ourselves on, so it’s fantastic to know that you felt well supported throughout your journey with us. We're delighted that the earbud hooks have proven comfortable for you and that you're pleased with the sound quality.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback. Should you ever need further assistance or have more questions, we’re always here to help.
Thank you for choosing RunBuds and happy listening!
Kind regards,
The RunBuds Team
Excellent service and product
The purchase of the runBuds Minis was prompt, and the devices themselves are excellent. I lost the spare silicon tips, and was provide with replacements quickly and at no cost. Highly recommended.
21 giugno 2024
Non scritta su invito
Risposta di Runbuds
Dear Nick,
Thank you so much for your kind review! We’re delighted to hear that you’re enjoying your RunBuds Minis and that our team was able to promptly assist with the replacement silicon tips.
Your positive feedback motivates us to keep providing excellent service and high-quality products to our customers. We’re thrilled that you’d highly recommend us and appreciate you taking the time to share your experience.
Should you ever need anything else or have further questions, don’t hesitate to reach out. Happy running and listening!
Kind regards,
The RunBuds Team
After my last review of my ear buds not…
After my last review of my ear buds not working properly I was contacted and offered the pro ( for free) although I can’t use the others now so technically still £39.99. And what a difference! This are far more superior, they fit in my ear perfectly, softer, and the sound quality is a lot better. Thank you for taking the time to put things right and sending them so quickly!
4 giugno 2024
Non scritta su invito
Risposta di Runbuds
Dear Paula,
Thank you for taking the time to update your review and share your experience with RunBuds! We're so pleased to hear that the RunBuds Pro have made a positive difference for you.
It’s wonderful to know that they fit perfectly, feel comfortable, and deliver better sound quality. Your satisfaction is our top priority, and we're glad that we could address your concerns promptly and provide a product that meets your expectations.
We truly appreciate your patience and feedback—it helps us improve and ensures that we can deliver the best possible experience to all our customers. Should you need any further assistance or have more feedback in the future, please don’t hesitate to reach out.
Thank you for choosing RunBuds, and happy listening!
Kind regards,
The RunBuds Team
Superb headphones for running (and everything else!)
I was very impressed with my RunBuds when I got them out of the box - they were easy to pair with my phone (Android) and, more importantly, my Garmin watch. The touch controls worked well and I couldn't wait to try them out. Unfortunately, after a few uses, the signal between my watch and my RunBuds consistently dropped after exactly 2 minutes of running and flickered in and out. I didn't have this problem with my phone, but I bought the headphones to pair with my watch as I don't like running with my phone.
I contacted customer support and they sent me an updated model with a stronger Bluetooth transmitter. These have not had a single fault or a single second of dropped signal over hours worth of running. The controls actually seem better than the first pair I had as well.
Both pairs are comfortable and stay on my ears when running because of the light and flexible ear hooks. I have not found another style of headphones that I can run with comfortably.
I thoroughly recommend the RunBuds Pro to anyone looking for a great sounding, lightweight and comfortable fitting pair of headphones to run with, or just to use in day to day activities. I will definitely buy again.
4 giugno 2024
Non scritta su invito
Risposta di Runbuds
Dear Anthony,
Thank you so much for sharing your detailed and positive review of RunBuds! We’re delighted to hear that you’ve had such a great experience with our product and customer service.
It’s fantastic to know that the updated model met your expectations and resolved the connectivity issue with your Garmin watch. Ensuring uninterrupted performance during your runs is essential, and we’re thrilled that the stronger Bluetooth transmitter in the RunBuds Pro has made a difference for you. We’re also glad you found the touch controls improved and that both pairs were comfortable and secure thanks to the flexible ear hooks.
Your kind words and thorough feedback mean a lot to us and will certainly help other runners and active individuals looking for reliable earphones. We're committed to creating products that enhance your running experience, and it’s rewarding to know we’ve succeeded in doing so for you.
Thanks again for your recommendation and for choosing RunBuds. We look forward to serving you again in the future!
Kind regards,
The RunBuds Team
Hurray ! Finally Earbuds perfect for small ears
I have small inner ears and these are the first wireless earbuds that are both comfortable and secure. The behind the ear hooks are flexible and soft but work well. Also its great to be able to adjust the volume on the earbuds directly - and the microphone is an unexpected bonus.
27 maggio 2024
Non scritta su invito
Risposta di Runbuds
Dear Mrs Beattie,
Thank you so much for sharing your feedback with us! We're thrilled to hear that our wireless earbuds have provided you with both comfort and security, especially considering your small inner ears.
We designed our earbuds with comfort and functionality in mind, and we're delighted to hear that the flexible and soft behind-the-ear hooks work well for you. We're also glad that you appreciate the convenience of being able to adjust the volume directly on the earbuds and the added bonus of the microphone.
Your satisfaction is our top priority, and it's feedback like yours that motivates us to continue delivering high-quality products. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing us!
Kind regards,
The RunBuds Team
What customer service should be
When is a customer service function not just a problem logging service? When you contact RunBuds.
What a great team at RunBuds. Had a query on connectivity. Got back to me very quickly, resolved the matter and also followed up quickly to check I was happy with resolution.
No hard sell, no if or buts - just great customer service that many other corporates could learn a thing or to from. Well done.
10 aprile 2024
Non scritta su invito
Risposta di Runbuds
Dear John,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to promptly address your query regarding connectivity and ensure that you were satisfied with the resolution.
At RunBuds, we take great pride in providing exceptional customer service, and it's incredibly rewarding to hear that our efforts are being recognized. Your feedback motivates us to continue delivering the best possible experience to all our customers.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.
Thanks again for choosing RunBuds and for your kind words!
Happy Running!
Kind regards,
The RunBuds Team
Outstanding customer service the best I…
Outstanding customer service the best I have ever experienced. Totally recommended
17 aprile 2024
Non scritta su invito
Risposta di Runbuds
Dear Max,
Wow! Thank you so much for your incredibly kind words! We are absolutely thrilled to hear that you had such a positive experience with our customer service team.
At RunBuds, we strive to provide the best service possible, and it's incredibly rewarding to know that we've succeeded in doing so with you. Your recommendation means the world to us!
If you ever need anything at all, please don't hesitate to reach out. We're always here to help.
Thanks again for choosing RunBuds.
Kind regards,
The RunBuds Team
Outstanding customer service
Outstanding customer service
The charging case was no longer charging the right EarPod but a quick reply from customer service and a free upgrade
Cannot recommend this company enough they are fabulous to deal with
9 aprile 2024
Non scritta su invito
Risposta di Runbuds
Dear Leah,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our customer service outstanding and that we were able to promptly address the issue with your charging case, providing you with a free upgrade.
Your recommendation means the world to us, and we're delighted that you had a fabulous experience with our team. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Happy running!
Kind regards,
The RunBuds Team
To compare these to the Apple air pods…
To compare these to the Apple air pods pro is a sin. I’m so confused how these can even rate the stars it has.. must be paid reviews because there’s NO WAY you can ever compare these to the Apple air pods. These are a joke and so is your customer service. I’ll be disputing this on my credit card and contacting the BBB. False advertising at its finest!
3 aprile 2024
Non scritta su invito
Risposta di Runbuds
Dear Melissa,
Thank you for bringing this matter to our attention. We're sorry to hear about your dissatisfaction with our product and customer service. However, after reviewing our records, we couldn't find any details matching your order in our system.
To assist you further and address your concerns, could you please provide us with more information about your purchase? This will help us investigate the matter thoroughly and ensure that any issues are resolved to your satisfaction.
Please email the following details to our support team at support@runbuds.co.uk:
Your full name
Email address used for the purchase
Order number or any other relevant details
Once we receive this information, we'll do everything we can to assist you and resolve any issues you may have encountered. We take customer feedback seriously and are committed to ensuring a positive experience for all our customers.
Thank you for your cooperation, and we look forward to hearing from you soon.
Kind regards,
The RunBuds Team
quick response & helpful
very quick to respond to email and very helpful with suggestions on how to try and fix my earbuds.
18 marzo 2024
Non scritta su invito
Risposta di Runbuds
Dear Kata,
Thank you so much for your wonderful review! We're delighted to hear that our customer service team was able to assist you promptly and provide helpful suggestions to address the issues with your earbuds.
At RunBuds, we strive to ensure that every customer has a positive experience, and feedback like yours reaffirms that we're on the right track. If you ever need further assistance or have any questions, please don't hesitate to reach out to us.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
The RunBuds Team
Great earphones
Great earphones, and excellent customer service. Highly recommened Runbuds.
18 marzo 2024
Non scritta su invito
Risposta di Runbuds
Dear Piers,
Thank you so much for your kind words and for taking the time to share your experience on Trustpilot. We're thrilled to hear that you are enjoying your RunBuds earphones and that our customer service team has met your expectations.
Your recommendation means a lot to us, and we’re grateful for your support. If you have any further feedback or need assistance in the future, please don’t hesitate to reach out.
Happy running!
Kind regards,
The RunBuds Team
Good product with a convincing design…
Good product with a convincing design and sound quality. I had an issue with getting them working. Mel, the customer service team member was pretty quick to respond and helped me to sort that out. I am enjoying the Runbuds now. I wouldn’t hesitate to recommend it to anyone.
25 febbraio 2024
Non scritta su invito
Risposta di Runbuds
Dear Sudhi,
Thank you for your kind words and for choosing RunBuds! We're delighted to hear that you find our product to have a convincing design and excellent sound quality.
We appreciate your understanding regarding the initial issue you faced, and we're thrilled that Mel from our customer service team could assist you promptly. It's our goal to ensure that every customer has a seamless experience with our products, and we're glad we could resolve the matter for you.
Your recommendation means a lot to us, and we're grateful for your support. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We hope you continue to enjoy your RunBuds!
Kind regards,
The RunBuds Team
Great service
Great service, helpful and responsive. All this on top of a great product- well done team runbuds!
26 febbraio 2024
Non scritta su invito
Risposta di Runbuds
Dear Debi,
Thank you so much for your kind words and positive review! We're delighted to hear that you had a great experience with our service and found our team to be helpful and responsive.
It's equally rewarding to know that you're pleased with our product. We strive to provide top-notch quality along with excellent service, and we're thrilled to have met your expectations.
If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support, and we look forward to continuing to serve you with the best in the future.
Thank you for choosing RunBuds!
Kind regards,
The RunBuds Team
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