Ruko’s drones are one of the most competitive drones on the market and their customer service is superb. I had taken advantage of the trade-in offer the company provides, which was something unique... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Did a trade-in with Ruko and the whole thing was smoother than I expected. Their team answered my questions up front, quoted me a fair value for my old device, and the credit came through exactly as p... Leggi di più
L'azienda ha risposto
Ruko has treated me great. I bought a drone from them. With it came two batteries. One battery was too large. I contacted them on a Sunday, left a voice mail, figuring they would call me back on Monda... Leggi di più
L'azienda ha risposto
I ordered a replacement battery for my f11 proamd when it arrived. It was dead. I noticed that when I tried to insert it into the drone it was a little snug. Removed it and tried charging, and all lig... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Scritti dall'azienda
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Informazioni di contatto
4,7
Eccellente
816 recensioni
Chiedi ai clienti di scrivere una recensione
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I was able to upgrade from my base U11…
I was able to upgrade from my base U11 controller to the RC3 customer service was great and shipping was on time , the unit was plug an play. Thanks
7 aprile 2026
Risposta di Ruko
Dear Donald,
Thank you very much for your wonderful review!
We are thrilled that you had a great experience upgrading from the U11 base controller to the RC3. It makes us happy to know our customer service was helpful, the shipping was on time, and the device works perfectly plug-and-play for you.
If you need any support with your drone anytime in the future, we are always here to help. We really appreciate your support and kind recognition! 😊
Sincerely
Ruko Support Team
Remote ID Module R111S
Remote ID Module R111S. The small stand-alone unit is very convenient and can be located or mounted anywhere without having to be connected to a battery or receiver as it is self-contained. And is very easy to operate. I'm pleased with the purchase.
6 aprile 2026
Risposta di Ruko
Dear Richard,
Thank you so much for your nice review on our Remote ID Module R111S.
We’re really glad to hear you find the unit compact, convenient, easy to install and simple to operate. It makes us happy that you are satisfied with your purchase.
If you need any technical support or have any questions about the product in the future, please feel free to contact us anytime. We truly appreciate your support!😊
Ruko Support Team
Ruko was absolutely was very helpful …
Ruko was absolutely was very helpful in getting my new done fast .they are very honest and helpful and by doing this I will only buy products from this company
1 aprile 2026
Risposta di Ruko
Dear Steven,
Thank you so much for your warm and kind review!
We are incredibly glad that we could assist you in getting your new drone quickly. Your recognition of our honesty and customer service means a great deal to our team.
We truly appreciate your loyalty and support. We will keep working hard to provide reliable products and thoughtful service for you in the future.
Wish you a nice day!
Sincerely
Ruko Support Team
Double thumbs up to Ruko Support Team!!
I purchased the Ruko F11pro 2 drone at Amazon and had some issues on getting the live feed screen after connecting everything. But since I really liked the product, I decided to take it to the manufacturer, Ruko, instead of returning it back to Amazon. Ruko Support team handled my issue very diligently and sent me the replacement parts. I still had a compatibility issue on connecting the cable that came with the product with my iPhone 17 Pro as my phone was not recognizing that cable somehow. When I checked that with my own cable, it worked. So I ordered a 1.5 feet Ainope short cable, which was pretty cheap, from Amazon and everything worked after that. Later on, Ruko folks also send me the smaller cable that was compatible with iPhone 17 Pro Max, So, it is a double thumbs up to Ruko Support Team, and special thanks to Joyce there!
22 aprile 2026
Non scritta su invito
Risposta di Ruko
Hi Ashesh,
Thank you so much for taking the time to leave us such a wonderful review and for sharing your experience with our support team! It means the world to us to hear that you’re happy with your Ruko F11pro 2 drone and how our team was able to help you resolve the connection issue.
We’re also thrilled to know that Joyce and the rest of the support team were able to go above and beyond for you. Providing excellent customer service is always our top priority, and we’re glad we could make things right for you.
If you ever need help with anything else in the future, please don’t hesitate to reach out. We’re always here for you!
Best regards,
The Ruko Support Team
Risposta di Ruko
Dear Luis,
Thank you so much for taking the time to leave us a 5-star review and share your positive feedback.
We are thrilled to hear you had a great experience with our company and appreciated the fast delivery of your order. Providing reliable, efficient service to our customers is always our top priority.
Your support means a lot to us, and we look forward to serving you again soon. Please don’t hesitate to reach out if you need anything in the future.
Best regards,
Ruko Support Team
Absolutely love the drones they have
Absolutely love the drones they have. I have several. The customer service is out standing
27 marzo 2026
Risposta di Ruko
Dear James,
Thank you so much for taking the time to share your positive feedback with us.
We are truly delighted to hear that you love our drones and have been impressed with our customer service. It means a great deal to us to know you have enjoyed multiple units from our brand.
Your satisfaction is our top priority, and we are committed to continuing to provide you with high-quality products and outstanding support.
If you ever need assistance with anything in the future, please do not hesitate to reach out to our team.
Best regards,
Ruko Support Team
I’ve had a very positive experience…
I’ve had a very positive experience with Ruko drones and would highly recommend them to anyone looking for a reliable and user-friendly drone. The performance and value have been excellent, especially for the price point.
One of the standout aspects has been their customer support. Katherine and Joyce have both been incredibly helpful—very responsive to questions and willing to take the time to review flight logs to troubleshoot issues. That level of support really builds confidence, especially for newer pilots or anyone pushing their equipment in more demanding conditions. Another big plus is the insurance policy offered through Ruko. It has been solid coverage and reasonably priced, providing extra peace of mind when flying. Overall, between the quality of the drones, responsive customer service, and affordable insurance options, I highly recommend Ruko drones.
14 aprile 2026
Non scritta su invito
Risposta di Ruko
Dear Tim,
Thank you so much for taking the time to share such a wonderful review!
We’re thrilled to hear you’ve had a positive experience with our Ruko drone and our customer support team. Your kind words about the drone’s performance, reliability, and our service mean a lot to us.
We truly appreciate your recommendation and will be sure to pass your lovely comments along to Katherine and Joyce.
We hope you continue to enjoy many great flights ahead!
Best regards,
Ruko Support Team
Ruko is a nice drone. I've had problems with other drones but the U11MINI works great. They are tough and can handle crashes pretty well. I'd keep an extra set of blades cause you never know when .
Good product and price. Great customer service.
24 marzo 2026
Risposta di Ruko
Hi James,
Thank you so much for taking the time to leave such a wonderful, detailed review! It means the world to us to hear that your Ruko U11MINI is working great for you, especially after your past experiences with other drones.
We’re thrilled that you love how tough and durable our drone is, and we really appreciate your helpful tip for other customers to keep an extra set of blades on hand—this is exactly the kind of real-world feedback that helps our whole community.
We’re also so glad you’re happy with our product, price, and customer service. Delivering a reliable, high-quality drone and top-tier support is our top priority, and it’s amazing to know we’ve hit the mark for you.
If you ever need anything in the future—whether it’s replacement parts, flying tips, or just a question—please don’t hesitate to reach out. We’re always here to help.
Thank you again for your amazing support, and we hope you have many great flights ahead!
Best regards,
Ruko Support Team
Customer service was better than…
Customer service was better than average and easy to work with.
25 marzo 2026
Risposta di Ruko
Hi John,
Thank you so much for taking the time to leave your thoughtful review and for sharing such kind feedback about our customer service. We are absolutely thrilled to hear that you found our team to be better than average and easy to work with—this means the world to us, as delivering a smooth, supportive experience for every customer is our top priority.
We truly appreciate your trust and support, and we’re so glad we could assist you effectively. If you ever have any questions, need further help with your product, or just want to reach out in the future, please don’t hesitate to contact us anytime. We’re always here to help.
Thank you again for your wonderful feedback, and we hope you have a fantastic day!
Best regards,
Ruko Support Team
Risposta di Ruko
Dear Customer,
Thank you so much for taking the time to share your wonderful 5-star review on Trustpilot—we truly appreciate your kindness and support.
Your positive feedback means a lot to our team and encourages us to keep improving our products and service.
If you ever need any assistance or have any questions in the future, please feel free to reach out anytime. We are always happy to help.
Best regards,
Ruko Shopify
Amazing customer service
Had an issue with the delivery, but their customer service team jumped right on it, fast email responses and daily updates... Highly recommend these folks, will certainly be doing business with them again!
18 marzo 2026
Risposta di Ruko
Hi Customer,
Thank you so much for taking the time to leave this wonderful review! We’re truly sorry for the delivery inconvenience you experienced, and we’re thrilled our team was able to resolve the issue quickly and keep you updated every step of the way.
Your support means the world to us, and we can’t wait to welcome you back for your next drone/RC toy purchase. If you ever need help with your device, have questions, or want to explore our new products, our team is always here for you.
Warm regards,
Ruko Support Team
I already gave you multiple 5star…
I already gave you multiple 5star ratings let’s not get carried away thank you
10 marzo 2026
Risposta di Ruko
Dear customer,
We truly appreciate you taking the time to let us know that you’ve already left us multiple 5-star ratings.
Your consistent support, trust, and positive feedback over time mean an incredible amount to our entire team, and we’re incredibly grateful to have loyal customers like you.
We always strive to provide the best products and service to match the high recognition you’ve given us, and we’ll continue working hard to maintain the quality and experience you expect from us.
Thank you again for your ongoing support and for being such a valued member of our flying community.
We hope you continue to enjoy every flight with our drones and have a fantastic day!
Best regards,
RUKO Support Team
Exactly what i was looking for
I had to make an older drone legal and this tiny lightweight did that for very fair price
15 marzo 2026
Risposta di Ruko
Dear customer,
Thank you for your fantastic 5-star review!
We’re so glad to hear that this lightweight product is exactly what you needed to make your older drone legal, and that it offers great value for money.
Your satisfaction means a lot to us, and we hope you enjoy flying safely!
Best regards,
RUKO Support Team
RUKO support
Over the last two years I have ordered a few parts directly from RUKO with the amazing support given by Joyce and Kim no matter how sizeable is the order. I was kept informed all through the delivery time . The last order was for the lense protection cover for my Veeniix V11PRO.
Keep up the good work ladies 💐
27 marzo 2026
Non scritta su invito
Risposta di Ruko
Dear customer,
Thank you so much for your wonderful review and for your continued support over the past two years. We truly appreciate your kind words about Joyce and Kim, and we’re delighted to hear that your ordering and delivery experience was smooth and well-communicated.
It’s great to know you are satisfied with your lens protection cover for the Veeniix V11PRO. Our team will keep striving to provide the best service possible.
Thank you again for choosing RUKO!
Best regards,
RUKO Support Team
I have made multiple purchases from…
I have made multiple purchases from Ruko.net. I’ve always had a hassle free experience doing so. Finding items are easy. If you’re unsure of something, sending an email to customer service will get you the answer you need. Ruko isn’t just about selling you stuff; they want you pleased with your purchase.
13 marzo 2026
Risposta di Ruko
Dear Friend,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that your experiences with Ruko have consistently been hassle-free and that you find our site easy to navigate.
It’s great to know that our customer service team has been able to assist you effectively when needed. Providing clear and helpful support is something we take pride in, so your kind words mean a lot to us.
Above all, we’re thrilled that you recognize our commitment to your satisfaction — you’re absolutely right that we care about more than just making a sale. We want every customer to feel confident and happy with their purchase.
Thank you again for taking the time to share your experience. We look forward to serving you again soon!
Best regards,
The Ruko Team
Risposta di Ruko
Dear Customer,
Thank you so much for your kind review! We’re absolutely thrilled to hear your experience was top notch, and we truly appreciate your support.
If you ever have any questions or need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Ruko
Risposta di Ruko
Dear Jeremy,
Thank you so much for your incredible 5-star review and such kind words about our team member Joyce. We are absolutely thrilled to hear that she provided you with an exceptional service experience.
At our company, delivering outstanding customer service is our top priority, and it means the world to us when our team members are recognized for their hard work and dedication. We will be sure to pass along your wonderful feedback to Joyce immediately—this will absolutely make her day and motivate her to continue providing the best possible service to all our customers.
We truly appreciate your support and trust, and we look forward to serving you again in the future. If you have any further needs or questions, please do not hesitate to reach out to us at any time.
Warm regards,
Ruko
Risposta di Ruko
Dear Customer,
We are deeply sorry to hear about your undelivered order and completely understand how frustrating and disappointing this must be. We sincerely apologize for the unsatisfactory experience you’ve had.
To help us resolve this issue quickly, please reach out to our official support team at service@rukotoy.com with the specific details of your order. Your case will be prioritized for immediate attention.
Please know we’ve already launched a full investigation into this matter, and a member of our team will be in touch with you shortly to follow up on your order and provide a solution that works for you.
We apologize again for the hassle, and thank you for giving us the chance to make this right.
Best regards,
Ruko
Ersatzteil für eine Drohne
Sehr netter Kontakt und sehr hilfsbereit. Es hat alles gut geklappt, vielen Dank.
27 febbraio 2026
Risposta di Ruko
Sehr geehrter Kunde,
wir bedanken uns herzlich für Ihre positive 5-Sterne-Bewertung. Es freut uns sehr zu hören, dass unsere freundliche und hilfsbereite Kommunikation Ihren Erwartungen entsprochen hat und Ihre Bestellung der Drohnenersatzteile reibungslos verlaufen ist.
Aufmerksamer und zuverlässiger Kundenservice hat für uns stets höchste Priorität.
Vielen Dank nochmals für Ihr Vertrauen und Ihre Treue. Sollten Sie in Zukunft einmal Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren – wir helfen Ihnen gerne weiter.
Mit freundlichen Grüßen, Ihr Ruko-Team
C'est mon premier drone et je suis très…
C'est mon premier drone et je suis très satisfait, il ce pilote assez facilement, et bonne durée des batteries. Belle qualité d'image. Également un bon service après vente
27 marzo 2026
Non scritta su invito
Risposta di Ruko
Cher client,
Nous tenons à vous remercier chaleureusement d'avoir pris le temps de rédiger un avis 5 étoiles aussi positif concernant votre nouveau drone.
Nous sommes ravis d'apprendre qu'il s'agit de votre premier drone et que vous êtes pleinement satisfait de sa facilité de pilotage, de l'autonomie de sa batterie et de l'excellente qualité d'image. Nous sommes particulièrement heureux de constater que notre service après-vente a répondu à vos attentes, car la satisfaction de nos clients est notre priorité absolue.
Merci encore pour votre confiance et votre fidélité. Nous sommes honorés de vous accompagner dans votre découverte du monde des drones et espérons vous servir pendant de nombreuses années. Si vous avez besoin d'aide, n'hésitez pas à nous contacter : nous sommes toujours là pour vous.
Bien cordialement,
L'équipe Ruko
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